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Embrace user-led innovation with Yammer conversations

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Simon Terry
Simon Terry

Embrace the chaos: NAB case study of the use of Yammer presented by Simon Terry at Australian Sharepoint Conference in Sydney on 11 April 2013.

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Embrace the Chaos Creating value with user-led innovation in Yammer Simon Terry Chief Executive Officer, HICAPS @simongterry 11 March 2013
We need to be Innovative, Agile & Adaptive • Over 12,000,000 customers • 50,000 people, operating more than 1,750 stores and Service Centres globally. • Our customers expect that we are – agile & adaptive, – building deep and authentic relationships & – Add more value through innovation. 2
Ask your CXO what he or she wants • More engaged people • More customer focus • Better execution of strategy • More innovation AND …delivered without any additional projects or people. 3
Yammer – New Flows of Conversation Internet Social Media Formal Knowledge Tacit Knowledge Sharepoint Intranet People 4
Conversations about Sharepoint Content Yammer Thread Sharepoint Blog 5
Conversations about Customers & Benefits 6
Conversations to build a Business Case 7
Sharing Stretch Development Opportunities 8
Conversations to Drive Digital strategy 9
Conversations on Improvements 10
Our People create Innovative Conversations Informal 6% • 12% of conversations generating new ideas Ideas • 25% solving problems 12% Discussion & Opinion or providing input to 38% Problem Solving others 12% • Less than 6% of conversations are non-work related Input for others 13% Social Praise 13% Source: University of Sydney Business School analysis of NAB Network 11 Riemer & Richter: SOCIAL http://ses.library.usyd.edu.au/handle/2123/8845
S.O.C.I.A.L Use Cases 12
Growing Impact to Our Strategy • Driving engagement and enablement of our People • Improving our Customer Experiences and winning new customers • Deepening connection with our Community • Delivering our Financial goals and Business strategy 13
Embrace your Community • Allow people to pursue interests & passions • Foster natural connections or groups • Encourage discussion with listening & questions • Foster champions to lead, facilitate and manage your network • Back great ideas with “Go for it!”. Celebrate successes. Learn from failures Treat it as any other forum for work conversations Embrace the chaos 14

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Embrace user-led innovation with Yammer conversations

  • 1. Embrace the Chaos Creating value with user-led innovation in Yammer Simon Terry Chief Executive Officer, HICAPS @simongterry 11 March 2013
  • 2. We need to be Innovative, Agile & Adaptive • Over 12,000,000 customers • 50,000 people, operating more than 1,750 stores and Service Centres globally. • Our customers expect that we are – agile & adaptive, – building deep and authentic relationships & – Add more value through innovation. 2
  • 3. Ask your CXO what he or she wants • More engaged people • More customer focus • Better execution of strategy • More innovation AND …delivered without any additional projects or people. 3
  • 4. Yammer – New Flows of Conversation Internet Social Media Formal Knowledge Tacit Knowledge Sharepoint Intranet People 4
  • 5. Conversations about Sharepoint Content Yammer Thread Sharepoint Blog 5
  • 7. Conversations to build a Business Case 7
  • 9. Conversations to Drive Digital strategy 9
  • 11. Our People create Innovative Conversations Informal 6% • 12% of conversations generating new ideas Ideas • 25% solving problems 12% Discussion & Opinion or providing input to 38% Problem Solving others 12% • Less than 6% of conversations are non-work related Input for others 13% Social Praise 13% Source: University of Sydney Business School analysis of NAB Network 11 Riemer & Richter: SOCIAL http://ses.library.usyd.edu.au/handle/2123/8845
  • 13. Growing Impact to Our Strategy • Driving engagement and enablement of our People • Improving our Customer Experiences and winning new customers • Deepening connection with our Community • Delivering our Financial goals and Business strategy 13
  • 14. Embrace your Community • Allow people to pursue interests & passions • Foster natural connections or groups • Encourage discussion with listening & questions • Foster champions to lead, facilitate and manage your network • Back great ideas with “Go for it!”. Celebrate successes. Learn from failures Treat it as any other forum for work conversations Embrace the chaos 14