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Application Of Mis In Service Sector

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Application of MIS in Service ,[object Object],[object Object],[object Object],[object Object],11/20/09 Xavier Institute - XIDAS, Jabalpur
Introduction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],11/20/09 Xavier Institute - XIDAS, Jabalpur
Goods and Services ,[object Object],[object Object],[object Object],11/20/09 Xavier Institute - XIDAS, Jabalpur
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],11/20/09 Xavier Institute - XIDAS, Jabalpur
[object Object],11/20/09 Xavier Institute - XIDAS, Jabalpur
Principles of distinctive service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],11/20/09 Xavier Institute - XIDAS, Jabalpur
Service process Cycle 11/20/09 Xavier Institute - XIDAS, Jabalpur Stages in service cycle Steps in stage Example- educational institute (XIDAS) Initiation of service Enquiry, information, seeking, checking, assessing Through website, advertisement Transition to service Step towards service Information brochure & online application form. Pre-service Cross checking the document, records Cross check the certificate, application form Service Effecting the service, delivery with the goods Best faculty with infrastructure. Post service Concluding the service, existing assistance Giving world class placement
Customer design ,[object Object],Customer service design people place price promotion product 11/20/09 Xavier Institute - XIDAS, Jabalpur
Resource data base Facilities data base application Service job data base knowledge Customer data base Accounts data base Back end application Front end PC PC PC PC Conceptual SMS Architecture Model Network server 11/20/09 Xavier Institute - XIDAS, Jabalpur
Application of MIS in service Sector 11/20/09 Xavier Institute - XIDAS, Jabalpur
MIS for Hotel ,[object Object],[object Object],[object Object],11/20/09 Xavier Institute - XIDAS, Jabalpur
Cont… ,[object Object],[object Object],11/20/09 Xavier Institute - XIDAS, Jabalpur
Initiation for service ,[object Object],Capture requirement Process query and confirm requirement Create room application record Process room reservation Reserve room by date in schedule Intimate confirmation to customer 11/20/09 Xavier Institute - XIDAS, Jabalpur
Transition to service ,[object Object],Enter reservation confirmation details Process and confirm availability record Process reservation record of stay Validate customer record record Fill form Start recover process Not OK OK 11/20/09 Xavier Institute - XIDAS, Jabalpur
Pre-service ,[object Object],Process document Enter customer data and room Customer database Room database 11/20/09 Xavier Institute - XIDAS, Jabalpur
Service ,[object Object],Process feedback record Aggregation of service transaction data Process bills and summary Process payment Enter service record Customer database Knowledge database Accounts database Server 11/20/09 Xavier Institute - XIDAS, Jabalpur
Post-Service ,[object Object],Knowledge database Process feedback record Process a letter of thanks Close the service and customer record Enter feedback form 11/20/09 Xavier Institute - XIDAS, Jabalpur
11/20/09 Xavier Institute - XIDAS, Jabalpur

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Application Of Mis In Service Sector

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  • 7. Service process Cycle 11/20/09 Xavier Institute - XIDAS, Jabalpur Stages in service cycle Steps in stage Example- educational institute (XIDAS) Initiation of service Enquiry, information, seeking, checking, assessing Through website, advertisement Transition to service Step towards service Information brochure & online application form. Pre-service Cross checking the document, records Cross check the certificate, application form Service Effecting the service, delivery with the goods Best faculty with infrastructure. Post service Concluding the service, existing assistance Giving world class placement
  • 8.
  • 9. Resource data base Facilities data base application Service job data base knowledge Customer data base Accounts data base Back end application Front end PC PC PC PC Conceptual SMS Architecture Model Network server 11/20/09 Xavier Institute - XIDAS, Jabalpur
  • 10. Application of MIS in service Sector 11/20/09 Xavier Institute - XIDAS, Jabalpur
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  • 18. 11/20/09 Xavier Institute - XIDAS, Jabalpur