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Chap08 Enterprise Business Systems
1.
2.
Enterprise Business Systems
Chapter 8
3.
4.
5.
6.
7.
8.
9.
10.
11.
CRM Application Clusters
12.
13.
14.
15.
Three Phases of
CRM
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.
26.
27.
28.
29.
30.
31.
ERP Application Components
32.
ERP Process &
Information Flows
33.
34.
35.
Costs of ERP
36.
37.
Trends in ERP
38.
39.
40.
41.
42.
43.
SCM Life Cycle
44.
45.
EDI Activities
46.
Role of SCM
47.
48.
49.
50.
51.
SCM Objectives
52.
53.
54.
Trends in SCM
55.
56.
57.
58.
59.
60.
61.
62.
63.
64.
65.
66.
End of Chapter
Chapter 8
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