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Presentation Skills IV - Communication Techniques
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object]
Language ,[object Object],[object Object],[object Object],[object Object]
Language Phrases ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Video 1
Problem ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Rhetorical Question Solution
Paraphrasing ,[object Object],[object Object]
[object Object],[object Object],[object Object],Video 2 Paraphrasing - Video
English Language Grid Good language use Language to add to make it better (phrases, words) Incorrect words Pronunciation (word stress, individual sounds Feedback Grid
Presentation Practice ,[object Object],[object Object]
Managing Change Fig 1 - The Five Box Model for Sustainable Results
Implementation ,[object Object],[object Object],[object Object],[object Object],Systems are the ‘glue’ that hold change programs together. They define the framework in which the business functions. Key elements are: ,[object Object],[object Object],[object Object],[object Object]
Score your organisation: Surprised by a low score? A major automotive supplier carrying out this exercise was horrified to find that its systems scored 2, processes scored 3, tools and techniques scored 4, yielding an overall score of 24. The point is, the scores have to be multiplied together rather than added, because the three elements are interdependent; any one is severely  limited without the other two.
Project Approach Three-Phase Approach to Managing Change Projects
Three Views of Processes Across the board - from innovation to billing and dealing with customer  complaints - processes need to be customer oriented, fast and smooth.
Managing Change Fig 1 - The Five Box Model for Sustainable Results What Key Performance Indicators (KPI’s) should we use to measure the benefits (outputs) of training?

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Communication Techniques

  • 1. Presentation Skills IV - Communication Techniques
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8. English Language Grid Good language use Language to add to make it better (phrases, words) Incorrect words Pronunciation (word stress, individual sounds Feedback Grid
  • 9.
  • 10. Managing Change Fig 1 - The Five Box Model for Sustainable Results
  • 11.
  • 12. Score your organisation: Surprised by a low score? A major automotive supplier carrying out this exercise was horrified to find that its systems scored 2, processes scored 3, tools and techniques scored 4, yielding an overall score of 24. The point is, the scores have to be multiplied together rather than added, because the three elements are interdependent; any one is severely limited without the other two.
  • 13. Project Approach Three-Phase Approach to Managing Change Projects
  • 14. Three Views of Processes Across the board - from innovation to billing and dealing with customer complaints - processes need to be customer oriented, fast and smooth.
  • 15. Managing Change Fig 1 - The Five Box Model for Sustainable Results What Key Performance Indicators (KPI’s) should we use to measure the benefits (outputs) of training?