The Mumbai Dabbawala system is a food delivery service started in 1890 that employs over 5,000 people to deliver home-cooked lunches to customers in Mumbai. Using an innovative logistics network and strict adherence to schedules, they are able to reliably deliver over 200,000 lunch boxes per day within 3 hours, covering an area of 60-70 km using the city's suburban rail network. Their success is attributed to factors like low cost, reliability, decentralization, and perceived equality. They have achieved recognition through numerous documentaries and case studies for their exemplary time management and customer satisfaction achieved through a culture of teamwork.

1. Mumbai Dabbawala Submitted by: Shveta Bhatia Sheenu Chhabra Sunny Grover Varun Joshi Vivek Chaudhary Vishakh Varun

6. Organisational Structure PRESIDENT VICE PRESIDENT MEMBERS(5000) 13 Members TREASURES DIRECTORS(9) MUKADAM GENERAL SECRETARY