[e-Government Program City Paper : Muscat, Oman]

1. Information Technology Authority
e.Oman: “Transforming Oman,
Empowering You”

2. Agenda
• ⅰ) Current status and future project of your city’s e-Gov/ITS
implementation
• ⅱ) Challenges and Obstacles in the process of planning & implementation
of e-Gov/ITS policy
• ⅲ) Key strategies to overcome those obstacles and difficulties of the
project
• ⅳ) How this training program - especially Seoul’s e-Gov/ITS best practice
can contribute to your city’s achievements of current and future e-Gov/ITS
project .

3. e.oman Strategy

4. • Omanis have
knowledge and skill
• Creating
employment
opportunities
Omanization
• Effective,
competitive private
sector
• Plays a bigger role
in economy
Privatization
• Economy not
reliant on Oil & Gas
• Driven by Industry,
services & domestic
investment
Diversification
19.0%
5.1%
29.0%
46.9% Oil & Gas
Agriculture & Fishing
Industry
Services
GDP
2020
Vision 2020

5. • National IT Strategy (Digital Oman and e-government Strategy) - Approved
by the Government on 30th November 2002,
• e.oman lay the roadmap for the creation of a Knowledge society in Oman.
Digital Oman & eGov Strategy (e.oman)

6. e.oman vision
To transform the Sultanate of Oman into a sustainable Knowledge Society
by leveraging Information and Communication Technologies to enhance
government services, enrich businesses and empower individuals.

7. e.oman – Key Missions
Streamlining Government
services
Providing employment
for Omani youth
Attract foreign
investment
Facilitate online
services and electronic
payments
Enabling better
healthcare
Supporting tourism
Enhancing social
development
Improving educational
opportunities
Enabling knowledge-
based industries
Complementing Vision
of the Omani Economy
2020

8. Digital Society
Readiness
e-Government
Architecture
IT & Telecom
Infrastructure
Applications &
Communities of
Interest
Service Delivery
Model – Flagship
Project
Resourcing
Security, PKI,
Continuity Planning
e-Legislation
Enabling
Environment
Implementation
Structures
Implementation Roadmap
Case Studies
Society &
Industry
Standards &
Governance
e-Service &
Infrastructure+ +
e.oman: All Inclusive Strategy

9. Main Pillars
❶
Society & Human Capital Development
→ 100,000 training seats
→ 60 per 100 inhabitants internet users
❷
Enhance e-Government & e-Services
→ 3 times more e-Services
→ Achieve core systems business continuity
❸
Enable ICT Industry Development
→ 30 SME incubation graduate
→ e-Content & Apps. On-shore delivery
Enablers
❹ Governance, Standards & Regulation
❺ National Infrastructure Development
❻ Promotion & Awareness
Strategic Pillars / 2015 Targets

10. Information Technology Authority (ITA)

11. Information Technology Authority (ITA)
> Information Technology Authority (ITA) is a government autonomous legal
body under the chairmanship of the Secretary General of the Ministry of
National Economy.
> ITA is responsible for implementing national IT infrastructure projects and
supervising all projects related to implementation of the Digital Oman
Strategy
> Providing professional leadership to various other e-Governance initiatives
of the Sultanate.

12. Infrastructure
& eServices
Governance &
Advisory
Awareness &
Capacity
Building
Innovation, &
Support the
development
of ICT Sector
Role of ITA

13. Infrastructure & E-Services Projects

14. The Official Government
Services Portal
www.oman.om
Projects Infrastructure & E-Services

15. • Government Network
• ePayment Gateway
• National Data Center
• Security For Information Security
• E-Legislation
Projects Infrastructure & E-Services

16. Governance & Advisory

17. • Working towards creating a service delivery model, IT governance
framework, standards and guidelines for national ICT infrastructure
• Assist various Government organization in implementing IT initiatives.
• Working on Unified Standards and security frameworks
Governance & Advisory

18. Awareness & Capacity Building

19. • Training around 93,000 civil service employees.
• Provide internationally recognized certifications
• Provide specialized training for government employees
Human Capacity Development

20. • Establishing Community Knowledge Centers (CKC)
• Provide training and access to eServices
Human Capacity Building

21. • To enable Omani families to own a PC.
• Provide support for students and other segments to obtain a PC
PC initiative

22. • Spread the Digital Society awareness in the
Sultanate
• Prepare the society to use eServices
• Qualify government employees to deliver
eServices
• Building IT capacity in public sector
• Nurture Citizen-centric service delivery
culture
• Specialized training and certification of
public sector IT staff
• Prepare qualified ICT environment,
societies, and professionals in various fields
• Encourage various Omani society sectors
participation in the ICT industry
e-Inclusion

23. Innovation & Support the
development of ICT Sector

24. • Coordinate with the relevant organizations and academia to develop
frameworks and incubation programs to support the establishment of ICT
industry.
• Support local ICT entrepreneurs and nurture skill and knowledge transfer
within the community.
• Development of eContent.
• Public Private Partnership
Innovation & Support the development of ICT Sector

25. Awareness & Capacity Building

26. • Promotes e.oman within Oman and internationally
• Prepare the society to use eServices
• Creates an effective link between the public and private sector for
digital initiatives
• Creates an ICT awareness within society and enables people to perceive
benefits
• Educates and empowers public sector employees and the community at
large to participate in the knowledge society
• Showcases e-services in Oman and increases adoption of IT and e-
services
• Creates opportunities for public and private sector enterprises to
interact with the public and thus bridges the digital divide
Awareness & Capacity Building

27. ITA reaches out everyone

28. o Digital Oman – a quarterly ICT magazine (12 volumes)
o Oman Digital Society Report 2005-06
o Towards Digital Oman Summary Report
o Informative e-government project handbooks
Publications from ITA

29. e.oman Major Achievements

30. Training & Skills Development
Specialized
→ Advanced packages
→ Vendor certification
660
IT Literacy
→ Driving license (Gov.)
→ Basic Literacy (Public)
→ Training centers
45,000
24,000
19 (9 women)
Addressing Digital Divide
Personal Computers
→ Social beneficiaries
→ Students, Teachers
45,000
100% subsidy
50% subsidy
Internet Access + 3G Modem
→ Social beneficiaries
→ Students, Teacher
36,000
Free
Reduced fee
e.oman Major Achievements

31. e.oman Portal
→ 102 e-Services
→ 620 Info. service
→ 22 Kiosks
→ Mobile portal
National Data Center
→ 76% Utilization
→ 19 Organizations
Government Network
→ > 650 Sites
→ > 80% of target
Security
→ Fully managed SOC
→ Oman CERT active
Shared Databases Access
→ National Registry
→ Commercial Registry
Shared App. Services
→ e-Pay > OMR 6,100,000
→ Facilitator deployed
→ PKI Mobilized
e.oman Major Achievements

32. Promotion & Awareness
→ Covered all regions in Oman
→ Constant presence in Muscat, Salalah festivals
→ Thematic campaigns; e.g. e.oman portal, e-Payment
→ Media Coverage: Web, TV, Radio, newspapers, magazines …
→ Presence on social media: Facebook, Twitter …
e.oman Major Achievements

33. Global Recognition

34. Global Recognition - WEF
41 40 40
Networked Readiness
2010 2011 2012 2013
50
18 16 20
Government Readiness
18
19 - 15
ICT Industry
19

35. Global Recognition - UN
84 82 64
Government Readiness
2010 2011 2012 2013
112
52 55 35
Online e.Services
128

36. Challenges

37. Current Challenges
• Skilled Local Staff
– Attract skills from neighboring countries
• Overwhelming projects and tight schedules
– Outsource many projects with shadow team and project managers
from ITA
• Open-Source Initiative
– Build know-how trnsfer program as part of the contract to the
outsourced company
• One-direction Push
– Created mandate to all government organizations from ministerial
cabinet with eTranformation Plan

38. How this training can help

39. How this training program can help
• Share expertise
• Learn from the success
• Future collaboration opportunities
• Train/ secondment of skilled resources.

40. Visit our website www.ita.gov.om Send your email to us eoman@ita.gov.om
Thank You