Taking conversational design to the next level

•

0 gostou•952 visualizações

Sharon O'Dea

Presentation at JBoye 2017 on conversational interfaces for the enterprise - applications and risks.

Tecnologia

Taking
conversational
design to the
next level
Sharon O’Dea
Founder and Principal Consultant, Lithos Partners

Credit: Jonathan Phillips
Employee
Life Cycle
Employee Value
Proposition
Talent
Development
Employee Satisfaction
Employee
Perks

Sum of all the perceptions
employees have about their
interactions with the organisation
in which they work. Ex is the
totality of an employee’s
experiences
Ex

Email
Intranet
ESN Self-serve HR
Learning
Management
Line of
business
applications
Records
management
CRM
Resource
planning
Inventory
management
Finance
Travel booking

What does that look like?
Can I book holiday?
Sure. When for?
Book
I’m afraid someone else in the team is off at that time.
Would you like to ask your manager for an exception, or
try different dates?
Ask my manager Try different dates

blog: intranetizen.com
web: sharonodea.co.uk
email: sharon@sharonodea.co.uk
twitter: @sharonodea

Mais conteúdo relacionado

Semelhante a Taking conversational design to the next level

170714 improving decisions in career momentsME+

HR ChatboatsDr. Deepika Joshi

Marc Havercroft MEETMarc Havercroft (Fellow AHRI)

Job Search StrategiesErin Richey

Get Recruited: Finding Your Next Job Through Social MediaPaul DeBettignies

Being the change you want to see in hrSusan McKenna Penn

Social media and job searchMichael VanDervort

Helmut_p38-39MaryAppleton

RIT Career Services Scott Whipkey

RITwhipkey

Personal And Professional Career PlanTiffany Graham

Ibm social bu overview prramhodRounak SN

Beyond The Resumeacmarris

Help wanted ads are hardly helpfulMichael Albert

Wilson Anthony ResumeWilson Anthony

Game changing HR Tech startups & scaleups and how to incorporate them into yo...Jochen Bessemans

How Your HR Intranet Can Improve Employee RelationsMy Hub Intranet Solutions

Questable SemTech 2012 Presentationmtrevisani

Tips about how to find a human resource jobumarus5257

HR Trends Update December 2017Tom Haak

Semelhante a Taking conversational design to the next level (20)

170714 improving decisions in career moments

HR Chatboats

Marc Havercroft MEET

Job Search Strategies

Get Recruited: Finding Your Next Job Through Social Media

Being the change you want to see in hr

Social media and job search

Helmut_p38-39

RIT Career Services

RIT

Personal And Professional Career Plan

Ibm social bu overview prramhod

Beyond The Resume

Help wanted ads are hardly helpful

Wilson Anthony Resume

Game changing HR Tech startups & scaleups and how to incorporate them into yo...

How Your HR Intranet Can Improve Employee Relations

Questable SemTech 2012 Presentation

Tips about how to find a human resource job

HR Trends Update December 2017

Mais de Sharon O'Dea

Social Communication in a Hybrid World of WorkSharon O'Dea

Future of work is already hereSharon O'Dea

AI in the Intelligent WorkplaceSharon O'Dea

Chatbots for internal communicationsSharon O'Dea

The rise of the bot in internal communicationsSharon O'Dea

Mobile technology in the workplaceSharon O'Dea

Let's Jam: loosen up and let the magic happen on your ESNSharon O'Dea

Utility and adoption of Enterprise Social NetworksSharon O'Dea

The future of FinTech is... boringSharon O'Dea

Employee experience matching millennial expecationsSharon O'Dea

Managing risk and compliance on enterprise social networksSharon O'Dea

How utility drives adoption of Enterprise Social NetworksSharon O'Dea

Delivering an Enterprise Social Network in the banking sectorSharon O'Dea

Intranet Features You Need Right NowSharon O'Dea

The future’s beautifulSharon O'Dea

Keep Calm Must DieSharon O'Dea

300seconds presentation opentechSharon O'Dea

Top tips for intranet searchSharon O'Dea

How the digital workplace is changing working lifeSharon O'Dea

Councillors and social media: finding your own voiceSharon O'Dea

Mais de Sharon O'Dea (20)

Social Communication in a Hybrid World of Work

Future of work is already here

AI in the Intelligent Workplace

Chatbots for internal communications

The rise of the bot in internal communications

Mobile technology in the workplace

Let's Jam: loosen up and let the magic happen on your ESN

Utility and adoption of Enterprise Social Networks

The future of FinTech is... boring

Employee experience matching millennial expecations

Managing risk and compliance on enterprise social networks

How utility drives adoption of Enterprise Social Networks

Delivering an Enterprise Social Network in the banking sector

Intranet Features You Need Right Now

The future’s beautiful

Keep Calm Must Die

300seconds presentation opentech

Top tips for intranet search

How the digital workplace is changing working life

Councillors and social media: finding your own voice

Último

Anypoint Exchange: It’s Not Just a Repo!Manik S Magar

CloudStudio User manual (basic edition):comworks

Beyond Boundaries: Leveraging No-Code Solutions for Industry InnovationSafe Software

Designing IA for AI - Information Architecture Conference 2024Enterprise Knowledge

"Subclassing and Composition – A Pythonic Tour of Trade-Offs", Hynek SchlawackFwdays

Vertex AI Gemini Prompt Engineering TipsMiki Katsuragi

Leverage Zilliz Serverless - Up to 50X Saving for Your Vector Storage CostZilliz

Transcript: New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024BookNet Canada

Streamlining Python Development: A Guide to a Modern Project SetupFlorian Wilhelm

New from BookNet Canada for 2024: BNC CataList - Tech Forum 2024BookNet Canada

WordPress Websites for Engineers: Elevate Your Brandgvaughan

"ML in Production",Oleksandr BaganFwdays

"LLMs for Python Engineers: Advanced Data Analysis and Semantic Kernel",Oleks...Fwdays

Commit 2024 - Secret Management made easyAlfredo García Lavilla

Unleash Your Potential - Namagunga Girls Coding ClubKalema Edgar

Search Engine Optimization SEO PDF for 2024.pdfRankYa

Integration and Automation in Practice: CI/CD in Mule Integration and Automat...Patryk Bandurski

E-Vehicle_Hacking_by_Parul Sharma_null_owasp.pptxnull - The Open Security Community

"Debugging python applications inside k8s environment", Andrii SoldatenkoFwdays

Kotlin Multiplatform & Compose Multiplatform - Starter kit for pragmaticscarlostorres15106

Taking conversational design to the next level

1. Taking conversational design to the next level Sharon O’Dea Founder and Principal Consultant, Lithos Partners

2. Credit: Jonathan Phillips Employee Life Cycle Employee Value Proposition Talent Development Employee Satisfaction Employee Perks

3. Sum of all the perceptions employees have about their interactions with the organisation in which they work. Ex is the totality of an employee’s experiences Ex

5. Email Intranet ESN Self-serve HR Learning Management Line of business applications Records management CRM Resource planning Inventory management Finance Travel booking

6. What are chatbots?

7. Chatbots in the wild

8. Ex

9. Hype

10. @sharonodea

11.

12.

13. What does that look like? Can I book holiday? Sure. When for? Book I’m afraid someone else in the team is off at that time. Would you like to ask your manager for an exception, or try different dates? Ask my manager Try different dates

14.

15. Book meetings

16. Approve expenses

17. Frequently asked questions

18. Data capture

19. Repair Bot

20. REALITY CHECK

21.

22.

23. HR IT Finance Travel Learning Inventory

24. get search right first

25.