This document describes the services of Sage Research & Design, a user experience consulting firm. They provide services such as user research, design, training, and workshops to help companies improve their products. They have experience working with various types of software, hardware, medical devices, and websites. The document shares two examples of clients they have worked with and provides testimonials praising their work. It also lists the consultants at the firm and their qualifications. In the end, it provides contact information for the company.

1. IMPROVING THE USER EXPERIENCE
& IMPACT OF YOUR PRODUCTS
Improving the User Experience and Impact
of Your Products
Sage Research & Design
www.sage‐research.com

2. CONTENTS
SERVICES
EXPERIENCE
WORK EXAMPLES
CONSULTANTS
CONTACT
Sage Research & Design

3. OUR SERVICES
Innovation Sessions
Fun, visionary brainstorming with product teams or end-
users
User Experience Research
Traditional & customized methodologies
Interaction, Web & Visual Design
Creative & insightful design solutions based on user
research
Training
Workshops, courses, individual employee training
Sage Research & Design

4. UX RESEARCH
Some UX Research methodologies we use
Research & Ideation Development & Design Product Assessment
Innovation Sessions Remote Usability Testing Customer Surveys
Expert UX review Rapid Iterative Usability Journal Studies
Ethnographic Testing Ethnographic
Interviewing Formal Usability Testing Interviewing
Work Observation Participatory Design Work Observation
Focus Groups Usability Reviews Rework & Recall
Customer Surveys Cognitive Modeling/ Remote User Research
Research Synthesis Card Sorting
Participatory Design
Don’t see one that fits your needs? We’ll create one for you!

5. DESIGN
Our design services include
Wire framing
Web design
Visual rendering
Creating new design directions and futuristic visions
Creating visual design style guides
Consulting with management to integrate UX
design processes
Sage Research & Design

6. AND MUCH MORE…
Corporate workshops or classes
Training junior employees
Consulting with management to integrate UX
design processes
Hourly design consultation
Brainstorming sessions
Client/consultant co-design sessions
Co-design sessions with users
Sage Research & Design

7. CONTENTS
SERVICES
EXPERIENCE
WORK EXAMPLES
CONSULTANTS
CONTACT
Sage Research & Design

8. EXPERIENCE
WE HAVE EXPERIENCE IMPROVING…
Websites, Software Social Networking & Online Retail & Medical Device
& Hardware Communication Web Applications Software
Products Products
•Web Development Tools •Mobile Phones •Clothing Retail •Spinal Implants
•Graphic Design Tools •PIMs •Online Auctions •Pain Management
•Databases •Social Networking Sites •Online Bartering •Cochlear Implants
•Word Processing •Social Telephony Sites •Financial Services •Orthopedic Positioning
•Televisions Software
•Printers •Emergency Management
•Information & Software
Application Websites
•Website Accessibility
Sage Research & Design

9. EXPERIENCE
Some of the Companies We’ve Helped…
Sage Research & Design

10. CONTENTS
SERVICES
EXPERIENCE
WORK EXAMPLES
CONSULTANTS
CONTACT
Sage Research & Design

11. CLIENT #1
Client
Start-up company with a family of hardware & software
products for monitoring & controlling household energy
consumption
Their problem
They were creating in-home products to be used by broad
user groups and felt that their customer’s user experience
was going to make or break them
Constraints
Low budget
Fast turn around needed
Most in the company were new to UX principles
Sage Research & Design

12. CLIENT #1
What We Did…
Interaction Design
Expert UX Review
Strategic Planning Reviewed all Created specifications Iterative User
for thermostat and in- Research
Created a 6- product UIs for home display UIs
month user obvious UX issues Focus Groups
research plan Advised on website UI
Focused on how to design & made design Usability Studies
Educated execs make the family of change
on how to fold Home Visits
UX processes diverse products recommendations
into their dev. have the same Participatory Design
Advised on printed and
cycle look and feel online help content Sessions with users
Helped hire a
senior-level UX
employee Sage Research & Design

13. CLIENT #2
Client
Start-up web application with over 10 million members
Their problem
They knew they had user experience issues – most of
their customers hadn’t used the site much beyond
signing up. But, they couldn’t articulate what the issues
were or figure out how to eliminate them
Constraints
Low budget
Fast turn around needed
Only 1 junior UX employee on staff
Sage Research & Design

14. CLIENT #2
What We Did…
Wireframe Key Flows
Make Design
Change New flows designed
based on UX review Consultation
Blind Expert Recommendations
findings & Visual design
UX Review Based on UX recommendations
Evaluate true review and Key marketing Interaction design
new user informational messages integrated Marketing messages
experience meetings with the into design
Evaluate web client Designs reiterated and Junior employee
site messaging co-designed with the mentoring
effectiveness Prioritized action product team
Top UX issues items were
delivered included Sage Research & Design

15. CLIENT TESTIMONIALS
Testimonials
Tim Enwall, CEO, Tendril Networks, Inc.
"I hired Shannon when I was with Access Graphics and again for Tendril Networks. We found
Shannon's input very helpful and appreciated that she found a way to work within our tight
budget. You'll see upon reviewing her credentials that it'd be pretty hard to find a more
qualified and experienced user interface expert. I highly recommend Shannon."
Elissa Darnell, Director of User Experience, eBay, Inc.
“It was a wonderful experience working with Shannon. She took on a challenging project for
us with an uncertain outcome. Her research expertise resulted in a final product that far
exceeded my expectations. The creativity and customer focus Shannon brought to my
project was impressive! I look forward to working with her again..”
Chung Meng Cheong, VP of Products, Jaxtr, Inc.
"Thank you … for taking us as a client. You have helped raised our understanding and
expectations for a good user experience, and gave us a great design that will get us there.“
Sage Research & Design

16. CONTENTS
SERVICES
EXPERIENCE
WORK EXAMPLES
CONSULTANTS
CONTACT
Sage Research & Design

17. OUR CONSULTANTS
Shannon Halgren, PhD Katherine Fleming, PhD
User Experience Research & User Experience Research, Web
Interaction Design Technologist, Web Accessibility
PhD in experimental psychology PhD in Electrical Engineering and
specializing in Human‐Computer Computer Science
Interaction
Niya C Sisk, MFA
Anna Rowe, PhD
Web Design, Blog Design,
User Experience Research & General Communication
Interaction Design Strategies, Branding
PhD in experimental psychology Designer, Writer, Painter
specializing in Human‐Computer
Interaction Anne Russell
Mekayla Beaver, MS Visual & Graphic Design
User Experience Research & Painter, Sculptor
Interaction Design
MS in Biomedical Engineering
Sage Research & Design

18. OUR PLEDGE
We believe in…
Being flexible
Projects and goals change, so can the Statement of
Work once work has begun
Frequent updates
We present our work and solicit feedback often
Client satisfaction
We’ll do everything in our power to make your project
a success and leave you wanting more!
Sage Research & Design

19. CONTENTS
SERVICES
EXPERIENCE
WORK EXAMPLES
CONSULTANTS
CONTACT
Sage Research & Design

20. CONTACT INFORMATION
Sage Research & Design, LLC
Shannon Halgren, Ph.D.
720-221-7003
shannon@sage-research.com
www.sage-research.com*
*Our website provides more details about our services,
experience and links to our full bios and resumes.
Sage Research & Design