By : S.Sahotra

Soft Skills
DURATION
The course structured into modules and
designed according to the training need
analysis and requirement of the
organisation .
COURSE AIMS
The course helps delegates to
understand the impact that
communication skills have on other
people, and how improving these skills
can make it easier to get better results.
TARGET AUDIENCE
Anyone who wants to improve the
communication skills of themselves or
their staff in order to become more
effective in the workplace.
Following this is a short presentation

Soft Skills
Soft skills refer to a cluster of
personal qualities, habits, attitudes
and social graces that make
someone a good employee and
compatible to work with.
The following list of soft skills may
be useful for your resume, job
descriptions or training plan.
There is more to add on skills
mentioned further . So there are
presentations on each , one for
training and other for students and
learners.

Soft skills
Communication Skills
Verbal Communication
Non Verbal Communication
Written communication
listening skills
Presentation skills

Soft Skills
Influencing
Create rapport. ... Listen. ... Ask the
right questions. ... Be Aware of Body
Language. ... Sell the Benefits. ... Be
relaxed. ... Invest your Time.

Soft skills
Negotiation
Bargaining (give and take) process
between two or more parties (each with
its own aims, needs, and viewpoints)
seeking to discover a common ground
and reach an agreement to settle a
matter of mutual concern or resolve a
conflict.

Soft skills
Problem solving
consists of using generic or ad
hoc methods, in an orderly
manner, for finding solutions to
problems.

Soft skills
Decision-making
The thought process of selecting a
logical choice from the available
options. When trying to make a
good decision, a person must
weight the positives and negatives
of each option, and consider all the
alternatives. ...

Soft skills
Assertiveness
It is based on balance. It
requires being forthright
about your wants and
needs, while still considering
the rights, needs and wants
of others.

Soft skills
Flexibility
flexibility is the ability to
quickly adapt to the change
and therefore make
necessary , appropriate
,required decisions for work
and business.

Soft skills
Optimism
It is a mental attitude reflecting a
belief or hope that the outcome of
some specific endeavour, or
outcomes in general, will be
positive, favourable, and desirable.

Soft skills
.
Adaptability
The quality of being able to
adjust to new conditions.
The need for adaptability
has never been greater than
it is now. The ability for
people, teams and
organizations to adapt to
changes in their
environments, stay relevant
and avoid obsolescence is
the defining characteristic
between success and failure,
growth

Soft skills
Diligence
Alertness, dedication, and industry
shown in continual effort to accomplish a
task, or in performance of a duty or
obligation

Soft skills
Integrity
It is one of the fundamental values
that employers seek in the
employees that they hire. It is the
hallmark of a person who
demonstrates sound moral and
ethical principles at work. ...

Soft skills
Perseverance
It's the willingness to
overcome exhaustion,
resistance and unpleasant
circumstances. It's the
courage to work hard, stick-
to-it and press on no matter
what.

Soft skills
Initiative
In general terms, taking
initiative at work means
handling duties and
responsibilities without
having to wait on
instructions from others.
This is especially important
at small businesses, which
must be much more agile
than large corporations to
succeed.

Soft skills
Persistence -
The fact of continuing in an
opinion or course of action
in spite of difficulty or
opposition.

Soft skills
Confidence
We gain a sense of
confidence when we see
ourselves (and others
similar to ourselves)
mastering skills and
achieving goals that matter
in those skill areas. Self-
confidence is definitely the
key to success, especially
when it comes to higher
levels of productivity in the
workplace.

Soft skills
Self-control, an aspect of
inhibitory control, is the ability to
regulate one's emotions, thoughts,
and behaviour in the face of
temptations and impulses.

Soft skills
Focus
staying focused can be tough
with a constant stream of
employees, clients, emails, and
phone calls demanding your
attention. Amid the noise,
understanding your brain's
limitations and working around
them can improve your focus
and increase your productivity.

Soft skills
Resourcefulness
The ability to find quick and
clever ways to overcome
difficulties.
It is the ability to act effectively
or imaginatively to meet your
goals.

Soft skills
Empathy
Enjoy working with and helping others.
Value people as individuals. In order to
facilitate a deeper understanding of the
importance of empathy in the workplace, I
will pose four questions regarding the
nature, role and benefits of empathy.

Soft skills
Diplomacy
The ability to assert your ideas or
opinions, knowing what to say and
how to say it without damaging the
relationship by causing offence. Tact
is the art of making a point without
making an enemy. Diplomacy is the
art of letting somebody else have
your way.

Soft skills
working under
pressure
It helps you grow. Working well
during deadlines, and always
learning how to work more
efficiently afterwards. Do not
panic. maintain self control and
work as efficiently as possible

Soft skills
Body Language
When properly used, body language
can be your key to greater success. It
can help you develop positive
business relationships, influence and
motivate the people who report to
you, improve productivity, bond
with members of your team, and
present your ideas with more
impact. Here are a dozen tips for ...

Soft skills
Critical thinking
A diverse workplace can benefit
immensely from critical thinking.
Not only does it give a reason for
people of diverse backgrounds to
work together on product
solutions, it also encourages
teamwork and gives each
employee a chance to impact the
future of the organization.

Soft skills
Interpersonal skills
The skills we use every day when
we communicate and interact with
other people, both individually and
in groups. People with strong
interpersonal skills are often more
successful in both their
professional and personal lives.

Soft skills
Time management
It is the process of organizing and
planning how much time you spend
on specific activities.

Soft skills
Teamwork
A team that works well
together understands the
strengths and weaknesses
of each team member.
One of the benefits of
strong teamwork in the
workplace is that team
leaders and members
become proficient at
dividing up tasks so they
are done by the most
qualified people.

Soft skills
Accept and learn
from criticism
Listen with an Open Mind. Your active
listening skills come in very handy
when you're learning to accept and
learn from criticism. It is tempting to
defend ourselves when we receive
criticism, but it is vital to resist this.