1. STEPHEN.GERSHEN Total Quality Management

8. Evolution of Quality Management

11. Evolution of Quality Management

12. Evolution of Quality Management

13. Gurus of TQM Dr. W E Deming Dr. J M Juran Dr. Philip Crosby

14. Gurus of TQM Dr. Kaoru Ishikawa Dr. Genichi Taguchi Dr. Masaaki Imai

15. Gurus of TQM Dr. Shigeo Shingo Dr. Yoshio Kondo Dr .Armand V. Feigenbaum Dr. James Harrington

17. W E Deming 14 Points

18. W E Deming – PDCA Cycle

24. J M Juran’s Trilogy

33. Taguchi’s Loss Function

35. Ishikawa Diagram

49. Deming’s PDCA Cycle Check Check Check Check Plan Plan Plan Plan Act Act Act Act Do Do Do Do Across Companies Company Group Project

50. Creating Flow Eliminate Waste Evaluate Results (Check) Surface Problems (Plan) Counter Measures (Do) Create Flow (Act)

51. Three Ms Muda Waste Muri Overburden Mura Unevenness

53. Supply Chain Need Hierarchy Learning Enterprise Enabling Systems Clear Expectations Stable, Reliable Processes Fair and Honorable Business Relations Progressing Need Satisfaction Regressing Need Satisfaction Next Level of Improvement Stability

55. Motivational Theories & TPS

58. 5 S’s Sort Clear out rarely used Items by Red Tagging Straighten Organise and Label a Place for Everything Shine Clean It Standardise Create Rules to Sustain the first 3 5’S Sustain Use Regular Management Audits to Stay Disciplined Eliminate Waste

60. Waste in a Truck Assembly Line

61. Thank You Stephen Gershen 610-409-8230 email me