ServicePilot NBA for z/OS is a solution that provides end-to-end visibility of application performance and dependencies on IBM mainframe systems. It monitors in real-time across LPARs with a single login, and generates reports to quickly identify and resolve issues. The tool pinpoints specific users and activities to determine causes of problems. It also detects security threats and unauthorized access through deep packet inspection and user-defined rules.

1. www.servicepilot.com
ServicePilot® NBA for z/OS Data Sheet
Benefits
► End-to-end visibility of the issues related
to response time, congestion, and
ServicePilot® NBA for z/OS is a flow-based solution that
application and network performance
provides an end-to-end view of applications and their dependencies.
facilitates the rapid identification and This complete solution provides alerting, behavior analysis, reporting,
resolution of problems. and tracing of all LPARS with a single logon. It offers proven, secure
modules for monitoring the System z environment in real-time.
► Pinpoints the source of mainframe ServicePilot NBA for z/OS delivers relevant and accurate data to quickly
activities, identifies specific end-users, and effectively isolate and resolve availability and performance issues,
and automatically determines what has unauthorized usages, and security threats. This powerful tool can be
happened, who is responsible, and who
installed in minutes and is easy to configure. The reports generated
is affected by an unexpected event.
by NBA for Z/OS are intuitive and easy to use.
► Quickly discover and respond to misuse,
unauthorized access, and security threats The exceptional functionality of NBA for z/OS provides an advanced
to maintain required levels of security method of managing application performance and streamlining
for end-users. network security by analyzing the interactions of users with
applications, systems and networks. The product runs as a started
► Easy to install and navigate while task on z/OS and is accessed via any Web browser. ServicePilot NBA
providing complete, extensive and
for z/OS is built on an efficient architecture, uses passive probes,
direct data collection in real-time.
No third-party tools are required.
and requires minimal CPU cycles. It provides maximum visibility into
each z/OS region from anywhere on the network without the use of
servers or agents.
Features
► At-a-glance assessment of system
End-to End Application Performance Management
availability and performance with an ServicePilot NBA for z/OS measures and analyzes the end-to-end performance of an
intuitive graphical display, shortcuts application in real-time. It builds and displays the entire application path between
and hyperlinks, so you can efficiently the mainframe and the end-users, and measures and analyzes performance. NBA
monitor and react to problems. for z/OS directly captures IP traffic flows through non-intrusive access to the IP
dataspace. The ability to continuously record data in the dataspace provides visibility
► Deep Packet Inspection (DPI) technology
into the entire application path between mainframes in the data center and end-
to analyze traffic or connections and
users, so you can quickly identify performance issues and take immediate action.
provide alerts based on user-defined rules.
NBA for z/OS correlates and consolidates complex transaction components (CICS,
► Provides real-time, online intuitive DB2, IMS, etc.), delivers detailed statistics on the flows, and displays the path taken
graphical reporting using Microsoft for each transaction in logical order by unit of work.
Silverlight™ so you can easily customize
reports and view precisely what you need
for analysis.
► Out-of-the-box and customizable reporting
can be viewed from the Web user interface
for one or more LPAR(s) and output in
PDF format.
► Consumes minimal resources, is
compliant with RACF security standards,
and is certified for z/OS.
► Integrates with existing framework
solutions such as HP OpenView™, CA
Unicenter™, IBM Tivoli™, etc.
24 Hours’ Response Time

2. SIMPLIFY NETWORK AND APPLICATION MANAGEMENT
ServicePilot® NBA for z/OS
By combining network and application data flow, NBA for z/OS Real-Time Intrusion Detection and Compliance
identifies the “who” behind the “what” using Network Behavior
Analysis (NBA) mechanisms to pinpoint the source of application NBA for z/OS uses Deep Packet Inspection (DPI) technology to detect
performance problems. This ability to establish a direct linkage between suspicious connections on the network. DPI can detect meaningful
individual users and user sessions to specific host IP addresses related changes in behavior that indicate threats and/or malware. This
important feature looks for patterns within a packet to search for
to transactions provides a complete audit trail. You can determine
specific content in the data from a defined point and triggers a
who is responsible for, as well as who is affected by, an unexpected response according to the search result. The user may define behavior
event. ServicePilot NBA for z/OS can also profile and analyze the typical rules that associate action(s) with conditions applied on a resource to
behavior of an application and the underlying network. If there are trigger an alert. NBA for z/OS will analyze network traffic to determine
meaningful changes in application behavior and usage patterns, NBA the similarities with the user-defined set of rules and triggers with
for z/OS will pinpoint a potential problem and automatically inform you conditions applied to network, applications, and system availability
of the most likely cause, thereby reducing the time to resolution. and performance (e.g., bad application response time, bandwidth
consumption). This feature simplifies and automates trending analysis.
When the conditions are met, ServicePilot NBA for z/OS notifies
operators by generating real-time alarms. These alarms are displayed
via a Web browser and may be displayed in Log file, WTO message,
SNMP trap, Syslog packet, and email. Key security personnel can
then be alerted in real-time when certain patterns are identified or an
unauthorized device or activity is detected. Operators can then see and
analyze meaningful changes in behavior and react before abnormal
behavior affects or disrupts end-users.
24 Hours’ EE (Enterprise Extender) Statistics
NBA for z/OS provides advanced and efficient IP tracing capabilities. A
probe captures and provides packet data for real-time display, so there
is no need to the stop the trace and wait for packet reformatting. No
third-party tool is required for trace collection, so the implementation
is simple and the product can run in any z/OS environment. The trace
data is automatically recorded for subsequent re-run and analysis with
advanced filtering (host traffic, response time, and error analysis). You
can access and analyze the data when you want with a simple click on Application and Conversation Summary
a filter. NBA for Z/OS provides further security for the network to protect
sensitive hosts. By adding ServicePilot NBA for z/OS to other security
technologies, IT staff can have security oversight across the enterprise
network with true, real-time feedback of the status of security. DPI
technology also helps trouble-shoot specific transaction data errors
and defines where to start searching for a pattern within a packet
to decrease time-to-repair. It provides full diagnostics for Enterprise
Extender/HPR, OSA, FTP, Sysplex, and Telnet.
The software also meets corporate compliance requirements and
provides transparency across functional areas of operation. NBA
for z/OS creates an auditable, automated means for enforcing your
organization’s policies, such as automatic alerts and historical reporting
to document improper use of the network. Your organization can also
be more compliant with SLAs, because the tool detects unauthorized
devices, applications or users, and contributes significantly to reducing
compliance costs.
TN3270 24 Hours’ Traffic
www.servicepilot.com

3. SIMPLIFY NETWORK AND APPLICATION MANAGEMENT
ServicePilot® NBA for z/OS
Statistics are dynamically displayed on a running 24-hour basis. A user
is able to quickly identify and drill down to view anything that may have
occurred during a prior 24-hour period without having to generate a
report. You can view statistics on several IP stacks on one screen and
drill-down to instantly view the tracing on any resource. This feature
aids in fast problem tracking and resolution. You can view host and
network response time for IP resources, such as local and remote
applications, IP networks and TCP connections. Standard reports also
provide detailed information regarding traffic, response time and
errors for each TCP connection as well as SNA status.
ServicePilot NBA for z/OS allows for the generation of on-demand
and/or batch reports on relevant resource or user behaviors. All of the
information and reports accessible from the Web user interface for one
or more LPAR(s) can be generated as a report in PDF format. The batch
reports are dependent upon the duration of information retention set
by the administrator. All of the data for z/OS and TCP/IP activity and
FTP Detail performance information can be stored and archived. The statistics
can be exported and downloaded manually or automatically via email
Effective Reporting and SMF files. NBA for z/OS can also be efficiently integrated with third-
party monitoring solutions, such as HP OpenView™, CA Unicenter™,
ServicePilot NBA for z/OS provides an integrated, holistic view of the
IBM Tivoli™, ASG TMON™, etc.
users and the systems with which they are interacting though a wide
range of standard and customizable reports. NBA for z/OS monitors IP
network availability and performance using a native Web interface. It
offers multiple user interfaces to facilitate rapid operational diagnostics
for support operators and network specialists. Multiple graphical
reports can be displayed on one page as a dashboard for faster and
easier identification of anomalies without the need for extensive
customizing.
Collection Direct access to the IP dataspace
Operating Systems Supported IBM z/OS v 1.1 to v 1.12
Flow Statistics Captured Per application, user, host, interface, port, protocol, and zone
Events Monitored Network behavior, application performance, application tracking, and security
Application Performance Measurement More than 30 metrics, such as RTT
Reporting Web interface, PDF format, and Email statistics export
Automatic Application Classification Well-known port and task name
Real-Time Functionality Traces, sessions, alerts and IP statistics
Retention Duration Variable
• Alerts: ServicePilot ISM Enterprise, Trap, Syslog, SMF Files
Integration with Other Products
• Statistics: ServicePilot ISM Enterprise, SNMP
• Web Browser: IE 5.5 or higher, Netscape 7.1 or higher, Firefox 1.0 or higher
User Interface
• Client Interface: SNMP Manager, CL1 TELNET Console, SYSLOG server
Contact Us
www.servicepilot.com
Americas Phone +1 (954) 446-9010
Europe Phone +33 (0) 2 40 60 13 30
Copyright ©2011 ServicePilot Technologies. All rights reserved. All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies.
This document is for your informational purposes only. ServicePilot assumes no responsibility for the accuracy or completeness of the information.
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