Selena Killick
9
Seguidores
Personal Information
Organização/Local de trabalho
Milton Keynes, United Kingdom United Kingdom
Cargo
Senior Library Manager (Quality & Insight) at The Open University
Setor
Education
Sobre
I am the Senior Library Manager responsible for Quality & Insight at The Open University Library. My remit includes leading the evaluation of customer perceptions and expectations within Library Services to inform service development. I am also an elected member of The Open University Senate. My research field is in library assessment and performance measurement where I regularly present, publish and advise libraries on an international basis. I am a member of the Library Performance Management Conference Editorial Board, and I have supported the Library Assessment Conference previously. In 2003 I was part of the team that introduced LibQUAL+ to the UK in partnership with the Association ...
Marcadores
library
libraries
cranfield university
performance measurement
library and information science
library assessment
libqual+
academic library
performance management
sconul
customer satisfaction
counter
usage statistics
assessment
library customer satisfaction
university of york
higher education
library communications
student experience
quality improvement
qualitative analysis
data analysis
impact measurement
qualitative methods
conul
quantitative measurement
qualitative measurement
arl
association of research libraries
survey
performance data
university
uk
key performance indicators
electronic journals
library analytics
learning analytics
information literacy training
big data
value
library performance measurement
crm
analytics
student engagement
customer experience
customer feedback
national student survey
libqual
nvivo
customer relationship management
strategic assessment
librarian
techqual
performan
colleges and universities
climatequal
electronic collection management
quantitative methods
performance improvement
jusp
per
society of college national and university librari
quesionnaires
sconul statistics
kpis
metrics
e-journals
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