Second CRM is an award winning business automation solution, designed to make small to mid-market businesses profitable by automating their business operations, using Internet and mobile technologies. Second CRM focuses on improving sales & marketing, customer support and operations. Second CRM’s vision is to make every small to mid-market business profitable, by automating their business operations using Internet and mobile technologies and to enable at least 100,000 businesses by 2020. This can only be achieved with the help of our Laser focused strategy to work with Partners. After all, partners are our business and in recognition of that we have created the Second CRM Partner Programme, which specifically supports and delivers superior value, market differentiation and sustainable revenue opportunities for partners.

1. © 2016 Soft Solvers Solutions. All rights reserved.
Second CRM Partner Programme
Introduction Presentation
Making Businesses Profitable
www.secondcrm.com
/secondcrm

2. © 2016 Soft Solvers Solutions. All rights reserved.
More than 50% Of CRM systems sold in 2015 are SaaS
Global CRM Market Share
Source: Gartner, May 2016
Asia’s CRM Market grew the fastest in world at 21.9%

3. © 2016 Soft Solvers Solutions. All rights reserved.
Asia Pacific Market
 Asia Pacific, home to more than 100 million small to mid-
market businesses
Asia’s CRM share (in worldwide market) < 6%
Why Second CRM?
 90% market is held by Top guns,
who offer solutions only meant
for big businesses
 Second CRM is Designed & Priced
for Asian Businesses
 With Localised Support & Hands
holding approach
Asia Pacific CRM Market share
2013 APAC CRM Market share, IDC
SAP
38%
Oracle
22%
sf.com
15%
Others
25%
(including Microsoft, Sugar CRM
& local providers)

4. © 2016 Soft Solvers Solutions. All rights reserved.
What is Second CRM?
Complete Business Automation Solution
 Pioneer cloud CRM in South East Asia (since 2010), now
growing as a complete Business Automation Solution
 Designed for small to mid-market businesses, to make
them profitable, through business automation
 Manage Sales & Marketing, Customer Support and Operations
 No investment on server/software, No need IT guys,
Highly secure and scalable, Daily automated backups
 Easy-to-use, customisable, accessible any time, any
where or on any device (desktop, tablet, or phone)

5. © 2016 Soft Solvers Solutions. All rights reserved.
Company
Partners
Echelon Finalist
2011 - Asia’s largest
Startup event
Asia’s Top 50 Apps
2010 - E27
Singapore
Silver award for Best
CRM Implementation
2010 - CCAM Malaysia
CRM Idol Semi
finalist - 2012
& 2013
Awards
SoftSolvers Solutions, founded in 2010
Cloud based Business Automation
Solution leader in APAC
Experiencing rapid growth since
inception
Cradle recipient (under MOF), attended
accelerator programme
Head Quarters
Singapore
R&D - Global Support
Cyberjaya, Malaysia
Sales
Kuala Lumpur, Malaysia
Singapore
Manila, Philippines
Sydney, Australia
United States

6. © 2016 Soft Solvers Solutions. All rights reserved.
Some of our Customers
Second CRM has worked with more than 200 customers across Asia.

7. © 2016 Soft Solvers Solutions. All rights reserved.
Where we want to GO?
Vision
 To make every small to mid-market business profitable,
by automating their business operations, using Internet
and mobile technologies
 By 2020 we’ve vowed to help at least 100,000 of them
What we are looking for
 Partners – Referrers, Resellers, Trainers, Consultants,
Integrators, Community & Business associations,
Complimentary apps providers, etc
 And lot of support from everyone 

8. © 2016 Soft Solvers Solutions. All rights reserved.
Introducing
Second CRM Partner Programme
Second CRM’s vision is to make every small to mid-market
business profitable, by automating their business
operations using Internet and mobile technologies and to
enable at least 100,000 businesses by 2020
This can only be achieved with the help of our Laser
focused strategy to work with Partners
After all, partners are our business and in recognition of that we
have created the Second CRM Partner Programme, which
supports and delivers superior value, market differentiation and
sustainable revenue opportunities for partners

9. © 2016 Soft Solvers Solutions. All rights reserved.
Partner Programme
Business Associate (Referrer)
 Passionate individuals and even companies that may not
have proper sales structure, but meet lot of businesses,
who might need Second CRM solution, can refer them
to SoftSolvers direct sales team to close
 Business Associates who identify and refer new business
opportunities are eligible to earn referral fees once the
sale has closed
 Business Associates are not tiered or have any quota
system, but are rewarded with additional incentives
based upon their level of achievement
Note: All Second CRM Partners (Business, Consulting and Application) can refer leads, along with their
standard modus operandi.

10. © 2016 Soft Solvers Solutions. All rights reserved.
Business Associate (Referrer)
Modus Operandi You met (or actually sought out) someone interested in Second CRM
Register lead on partner portal
SoftSolvers direct sales will qualify and do the sales follow ups, till its closed
Upon closing sale you will get your referrer fee
Eligibility Individual or Company
No Experience required
Becoming Partner Register with Second CRM
Attend OYB workshop / Online Skype session
Attend Second CRM Business Partner Portal training (Online)
Annual fee Not Applicable
Programme details

11. © 2016 Soft Solvers Solutions. All rights reserved.
Partner Programme
Business Partner (Reseller)
 Highly sales oriented companies or individuals focused
on evangelising and pure selling, help spreading Second
CRM solutions to places where SoftSolvers alone
cannot reach, achieving our vision to provide
automation solutions to every business
 Business Partners are tiered based on their level of
achievement. There are three Programme Levels under
this Programme Type:
 Registered, Silver, Gold

12. © 2016 Soft Solvers Solutions. All rights reserved.
Business Partner (Reseller)
Modus Operandi Your Sales & Marketing generate leads interested in Second CRM
Register lead on Partner portal
You do the complete sales, demo and follow ups till its closed and hand it over to
SoftSolvers
Eligibility Registered Company (Independent sales professionals also need to have a
company registered)
MUST be in some related business, like hardware, training, or other software
provider
MIN 1 sales person
Becoming Partner Register with Second CRM
Attend one day Second CRM Business Partner training (at least 1 person)
Annual fee US$1000
(waived for first year)
Programme details

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Partner Programme
Consulting Partner (Implementer)
 Professional services firms that provide a wide range of
consulting expertise including implementing software
solutions, integration to back-office systems, process and
change management, and strategic business services to
help deliver Second CRM solutions to customers
 Consulting Partners are tiered based on their level of
achievement. There are three Programme Levels under
this Programme Type:
 Registered, Silver, Gold

14. © 2016 Soft Solvers Solutions. All rights reserved.
Consulting Partner (Implementer)
Modus Operandi Your Sales & Marketing generate leads interested in Second CRM
Register lead on partner portal
You do complete sales, standard implementation and level-1 (L1) customer
support
For the modifications / issues that require changing source code, coordinate with
SoftSolvers Support team
Eligibility Registered Company
MUST have software consulting or service provider as primary business
MIN 1 sales and 1 consultant / support person
Becoming Partner Register with Second CRM
Attend two days Second CRM Business Partner training (at least 2 persons)
Annual fee US$2000
(waived for first year)
Programme details

15. © 2016 Soft Solvers Solutions. All rights reserved.
Partner Programme
Application Partner (ISV)
 Commercial independent software vendors (ISV’s) and
application developers who build complementary and
standalone applications that may integrate and extend
Second CRM applications and distributed on standalone
basis
 Application Partners are tiered based on their level of
achievement. There are three Programme Levels under
this Programme Type:
 Registered, Silver, Gold

16. © 2016 Soft Solvers Solutions. All rights reserved.
Partner Programme
Community Partner
 Community Partners work with Second CRM in creating
awareness among SME’s across various industries and
sectors. Business associations, Commerce Chambers,
Govt agencies for Small Business and other
organisations, who wish to enhance the productivity
and efficiency of their member companies
 Community Partners are not tiered and the terms are
discussed from case to case basis

17. © 2016 Soft Solvers Solutions. All rights reserved.
Why Work with Second CRM
 Add new revenue streams to your existing business
 Quantum leap – Selling one-time to recurring income model –
Never start a quarter from zero again
 Don’t look for new business, grow your existing customers
 Global brand, Local support, High credibility, Easier sell and Higher
returns
 Grand vision, Local implementation – Making Businesses Profitable
Ride on the Cloud NOW
 Easy access to proven cloud technology and
solutions
 Access to ready programme and resources
to help develop and grow your business

18. © 2016 Soft Solvers Solutions. All rights reserved.
Thank You
Questions & Answers
Making Businesses Profitable
www.secondcrm.com
/secondcrm
Soft Solvers Solutions
Malaysia: +603 8320 5871 Australia: +6140 5811 649
Singapore: +65 6304 8022 Philippines: +63 906 284 3137
Web: www.secondcrm.com Email: partners@secondcrm.com