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Show Me the ROI: The Dynamic World of Social 
Advertising 
Monica Lay, Senior Product Marketing Manager
Today’s Agenda 
1 | Show Me the Market Trends 
2 | Show Me the Best Practices & the ROI 
3 | Show Me What’s Ahead 
© 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 2
Today’s Agenda 
1 | Show Me the Market Trends 
2 | Show Me the Best Practices & the 
ROI 
3 | Show Me What’s Ahead 
© 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 3
The changing landscape of social advertising 
1.790 Billion 
active social media users in 2014* 
227.5M 
worldwide will use 
Twitter in 2014* 
© 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 4 
1 Billion 
worldwide will use Facebook in 
2014* 
67% 
Mobile reach 
(February, 2014)* 
70% 
of Marketers increasing 
social ad spend in 
2014** 
* eMarketer, Global Social Media report 2014; ** Gartner, CMO Spend 2014
Social advertising is quickly becoming mainstream 
US leads 
with 45% 
ad share 
© 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 5 
Social ad 
market 
will reach 
$25B by 
2016 
Social ad 
share will 
reach 
15% 
* eMarketer, Global Social Media report 2014
Ad Spend Worldwide by Social Network 
© 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 
(Millions) 
6 
Facebook 
dominates 
with 68% in 
2014 
Social ad 
market will 
reach $25B 
by 2016 
Other 
* eMarketer, Global Social Media report 2014
Advertisers are now having to pay for reach on 
Facebook 
Changes from Facebook to limit posts have led marketers to increase paid impression spend. 
Source: Adobe Q3 Digital Index Report, 2014 
© 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 7
Growth of Facebook Posts 
A decrease in organic impressions has led to an increase in 
posts as 
marketers look to find a balance between paid and organic posts 
to 
reach their fans and beyond. 
Proving ROI now more important than ever. 
Source: Adobe Q3 Digital Index Report, 2014 
© 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 8
Today’s Agenda 
1 | Show Me the Trends 
2 | Show Me the Best Practices & the 
ROI 
3 | Show Me What’s Ahead 
© 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 9
Have a Plan 
1 | Ensure you plan is aligned across the 
organization 
2 | All teams must have the same 
ultimate business goal 
3 | Measure your data. A single 
source of truth to measure your 
performance 
4 | Use social media to drive word 
of mouth at scale, increase loyalty 
and customer growth 
© 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 10
Think Business, not Social Goals 
Social Objective: 
• Acquire X number of 
fans 
• Acquire X number of 
followers 
• Achieve X engagement 
© 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 11 
Business Objective: 
• Drive brand awareness 
• Drive preference 
• Drive loyalty 
• Drive trial 
• Drive sales
PROSPECTING Generic Industry Search Keywords 
CONVERSION Brand & Product-Specific Search Keywords 
© 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 
Product Listing Ads (PLA) 
Retargeting Lists for Search Ads (RLSA) 
Display Retargeting 
Product Retargeting 
LOYALTY 
Content Network – Image & Text 
Ads 
Conquesting (Competitor KWs) 
Location Targeting 
Sponsorships 
Premium Display 
Private Marketplace 
Open Marketplace 
Look-alike Models 
3rd Party Behavioral Data 
12 
Business Objectives 
Digital Advertising Channels Search Display
LOYALTY 
© 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 
Fans 
Custom Audiences 
Followers 
Tailored Audiences 
CONVERSION Facebook Exchange (FBX) 
Custom Audiences – CRM, Website 
Right Hand Side - Domain Ad 
---------------------------------------- 
Offers Page Post 
Link Page Post + FB Audience Network 
Mobile App Install + FB Audience Network 
Website Card + Lead Gen Card 
Website tag for remarketing 
Mobile App Installs 
---------------------------------------- 
Keyword 
TV Targeting 
Search 
PROSPECTING Logout Experience (LOX) 
Reach & Target Blocks 
Local Awareness 
---------------------------------------- 
Look-a-like Audiences 
Photo Page Post 
Video Page Post 
Promoted Trends 
Promoted Accounts 
Promoted Tweets 
---------------------------------------- 
Interest 
Look-a-like Audiences 
13 
Business Objectives 
Social Advertising Facebook Twitter
Understanding the levers that influence ROI Success 
Optimization 
Lever 
s 
© 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 14 
Placement 
Targeting Ad Format
Understanding the levers that influence ROI Success 
Optimization 
Lever 
s 
© 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 15 
Placement 
Targeting Ad Format
Placement & Ad Format - Facebook 
1,200 
1,000 
800 
600 
400 
200 
© 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 16 
1,073 
Facebook Ad Format / Placements 
FB Ad Formats 
CTA cSqigunis iUtiops CPA 
n 
897 
402 
216 
$140 
$120 
$100 
$80 
$60 
$40 
$20 
$- 
- 
Offer RHS Marketplace Link Post Photo Post - DR 
Offer Page Post 
(News Feed) 
Domain ad (Right 
Hand Side) 
Link Page Post 
(News Feed) 
Photo Page Post 
(News Feed) 
Best Practices 
 Shift placements to the news feeds as the 
primary real estate and capture growing 
mobile inventory 
 Using ads in news feed yields 3x conversion 
rate compared to Right Hand Side (RHS) 
Source: Facebook 
 Support with RHS (desktop only) to drive 
incremental scale 
For an eCommerce client 
 65% of acquisitions were from news feed 
 Offer Page Post in news feed delivered a CPA 
that was 2.6 more cost-effective in driving 
acquisitions compared to RHS
Placement & Ad Format - Twitter 
LEAD GENERATION FOR EDUCATION CLIENT 
Twitter Website Cards 
vs. Promoted Tweets 
Cost per lead Link clicks 
-68% 
293% 
8900%% 6700%% 4500%% 2300%% 100%% 1200%% 3400%% 5600%% 7800%% 19000%% 111200%% 113400%% 115600%% 117800%% 120900%% 221200%% 223400%% 225600%% 227800%% 230900%% 331200%% 
 Promoted Tweets had initial success but unable to scale and 
maintain efficiency 
 Launch of Twitter website card allows this campaign to double in 
size 
to standard Facebook campaigns 
© 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 17
Understanding the levers that influence ROI Success 
Optimization 
Lever 
s 
© 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 18 
Placement 
Targeting Ad Format
Leverage data to target more of the right people 
Your Data Core Audience Data 
Past Web 
Purchase 
rs 
CRM 
database 
© 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 19 
Demo Geo 
Interest / 
Lifestage 
Device 
O/S
Leverage data to target more of the right people 
Your Data Core Audience Data 
© 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 20 
Gender Geo 
Interest 
Device 
O/S 
Keyword TV 
Past Web 
Purchase 
rs 
CRM 
database
Facebook & Twitter Audience Targeting 
Core 
Audiences 
© 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 21 
Lookalike 
Audiences 
Custom Audience 
Tailored Audience 
Leverage native targeting 
options with Facebook & 
Twitter with pin-point accuracy 
Reach the people you 
already know 
Find more people like your 
best customers 
/ Tailored 
Audiences
Custom Audience & Tailored Audiences 
Existing 1st Party Data Encryption & secure upload Match to Network Users Target ads against segments 
FACEBOOK 
Email 
Phone # 
Website, Mobile 
User ID 
TWITTER 
Email 
Website, Mobile 
User ID 
* Not available via Facebook Power Editor. Available via Adobe Media 
Optimizer. 
© 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 22
Case Study – Audience Targeting 
LEAD GENERATION FOR EDUCATION CLIENT 
30.00% 
20.00% 
10.00% 
0.00% 
-10.00% 
-20.00% 
-30.00% 
70% 
60% 
50% 
40% 
30% 
20% 
10% 
0% 
-10% 
-20% 
-30% 
-40% 
Click through 
rate 
Conversion rate Cost per lead 
© 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 23 
 Look-a-like audiences generated from 
custom audiences compared to core native 
targeting on Facebook 
to standard Facebook campaigns 
20.69% 
23% 
-29% 
-40.00% 
Click through 
rate 
Conversion 
rate 
Cost per lead 
 Website Custom audiences compared to 
core native targeting on Facebook 
to stand6a4r%d Facebook campaigns 
54% 
-50% -43%
Understanding the levers that influence ROI Success 
Optimization 
Lever 
s 
© 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 24 
Placement 
Targeting Ad Format
Optimization – Bidding Best Practices 
Bid Type Paying For FB Optimization Goal Best Use Case Guideline 
CPM Impressions Impressions 
CPA Actions Actions To encourage users to take action within your ad 
© 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 25 
To maximize effective reach of your target audience 
Target high value Custom Audience as traffic driver 
CPC Clicks Clicks 
To drive high volume traffic to website 
When no FB conversion pixel on an action is 
implemented 
oCPM Impressions Conversions 
e.g. page like, link clicks, mobile app install, offer 
claim 
When FB conversion pixel is implemented & you 
want to show ads to those likely to convert. oCPM 
Influences effective reach with DR in mind 
TEST & EXPERIMENT DIFFERENT BID STRATEGIES TO REACH THE RIGHT AUDIENCE & DELIVER ON KPI GOALS
Optimization – Bid and Budget Best Practice 
Ad set #1 
Budget: 
$250 
Schedule: 
May 
Targeting: M 18-24 
Placement: News Feed 
Bidding: OCPM 
© 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 26 
Ad set #2 
Budget: $250 
Schedule: May 
Targeting: F 
18-24 
Placement: News Feed 
Bidding: OCPM 
Ad 1 
Image: Red 
Link: Landing page 
Text: Shop Now 
Ad 2 
Image: White 
Link: Landing page 
Text: Shop Now 
Ad 1 
Image: Red 
Link: Landing page 
Text: Shop Now 
Ad 2 
Image: White 
Link: Landing page 
Text: Shop Now 
Ad 3 
Image: Blue 
Link: Landing page 
Text: Shop Now 
Ad 4 
Image: Black 
Link: Landing page 
Text: Shop Now 
Ad 3 
Image: Blue 
Link: Landing page 
Text: Shop Now 
Ad 4 
Image: Black 
Link: Landing page 
Text: Shop Now 
Campaign 1 
Objective: Web Conversion 
1 
Ad set #1 
Budget: 
$250 
Schedule: 
May 
Targeting: M 18-24 
Placement: News Feed 
Bidding: OCPM 
Ad set #2 
Budget: $250 
Schedule: May 
Targeting: F 
18-24 
Placement: News Feed 
Bidding: OCPM 
Ad 1 
Image: Red 
Link: Landing page 
Text: Shop Now 
Ad 2 
Image: White 
Link: Landing page 
Text: Shop Now 
Ad 1 
Image: Red 
Link: Landing page 
Text: Shop Now 
Ad 2 
Image: White 
Link: Landing page 
Text: Shop Now 
Ad 3 
Image: Blue 
Link: Landing page 
Text: Shop Now 
Ad 4 
Image: Black 
Link: Landing page 
Text: Shop Now 
Ad 3 
Image: Blue 
Link: Landing page 
Text: Shop Now 
Ad 4 
Image: Black 
Link: Landing page 
Text: Shop Now 
Campaign 2 
Objective: Web Conversion 
2 
Ad set #1 
Budget: 
$250 
Schedule: 
May 
Targeting: M 18-24 
Placement: News Feed 
Bidding: OCPM 
Ad set #2 
Budget: $250 
Schedule: May 
Targeting: F 
18-24 
Placement: News Feed 
Bidding: OCPM 
Ad 1 
Image: Red 
Link: Landing page 
Text: Shop Now 
Ad 2 
Image: White 
Link: Landing page 
Text: Shop Now 
Ad 1 
Image: Red 
Link: Landing page 
Text: Shop Now 
Ad 2 
Image: White 
Link: Landing page 
Text: Shop Now 
Ad 3 
Image: Blue 
Link: Landing page 
Text: Shop Now 
Ad 4 
Image: Black 
Link: Landing page 
Text: Shop Now 
Ad 3 
Image: Blue 
Link: Landing page 
Text: Shop Now 
Ad 4 
Image: Black 
Link: Landing page 
Text: Shop Now 
Campaign 3 
Objective: Web Conversion 
3  As social 
budget scale, 
number of 
campaigns 
will increase 
 Infrequent, 
manual 
budget 
allocations 
between 
campaigns 
are sub-optimal 
 Budget 
algorithms 
drive 
conversions 
with oCPM
Optimization – Bid and Budget Best Practice 
RETAIL CUSTOMER 
70 
60 
Campaign Budget in $ 
50 
40 
30 
20 
10 
0 
Daily Budget Changes: Campaign 1 
oCPM + manual budget management 
5/20 5/30 6/9 6/19 6/29 7/9 7/19 7/29 8/8 8/18 8/28 
© 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 27 
oCPM + algorithmic budget management 
• 20 – 50 campaigns live at any time 
• Infrequent, arbitrary, manual 
budget allocations between 
campaigns are suboptimal, e.g. 3 
budget changes in 60 days on this 
campaign 
• Optimized daily budget 
changes are calculated and 
posted, as needed to meet 
goals, e.g. 46 budget 
changes in 42 days on same 
campaign 
Time 
Budget optimizer via Adobe Media Optimizer (Facebook sPMD, Twitter MPP)
Optimization – Bid and Budget Best Practice 
RETAIL CUSTOMER 
 A retail customer used budget algorithms 
with Facebook oCPM to drive mobile app 
intalls, resulting in both scale and cost-efficiencies 
-13% 
% Change 
-25% 
40% 
30% 
20% 
10% 
0% 
-10% 
-20% 
© 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 28 
28% 
-30% 
Cost per click Cost per Install App Installs
Optimization – Bid and Budget Best Practice 
Manage manually with Facebook Power Editor 
 Do not change oCPM bid more than 3-4 times a day 
 Leave at least 2 hours in between changing bids for Facebook pacing to learn 
 Consider impact of budget changes on pacing 
Automate with a strategic social ads API partner (Adobe) 
 Remove suboptimal manual bid and budget decisions, drive efficiencies 
 Optimize to best performing targets 
 Allow focus on creative and targeting definition 
© 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 29
Optimization – Creative Best Practices 
8x more 
Facebook creative sensitivity in news 
feed compared to Google AdWords 
5 to 10 
creative 
combination per 
message to test 
© 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 30 
Better creative = Better 
CTR 
Results in lower CPC & 
CPA (10-30%) More clicks / 
actions for the same budget 
Mix product 
with lifestyle 
messages 
Promote 
prices, special 
efforts, 
discounts in 
Run news feed ads with great creativtee. xt 
Supplement with RHS ads if necessary for additional volume
Case Study – Creative Performance & Optimization 
ECOMMERCE CUSTOMER 
Top performing creative included a mix of product, lifestyle benefits and motivational messages 
© 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 31 
400 
300 
200 
100 
0 
$ $-0123 $3456 $6789 $ 1$0129 $12345 $16789 $120129 $22345 $25678 $230189 $31234 $34567 $340789 $4123 $44567 $450789 $50123 $53456 $56789 560129 $623 
Acquisitions CPA 
Product (Call to Action) Benef ts Motivationl/Emotional Customer Testimonial
Understanding the levers that influence ROI Success 
Optimization 
Lever 
s 
© 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 32 
Placement 
Targeting Ad Format
Measurement Best Practices – By Objective 
Brand 
building 
 Nielson OCR for online reach, XCR with TV 
 Nielson BrandEffect for Resonance 
In-store 
Sales 
Mobile 
Apps 
Online 
Sales 
 Datalogix CPG, Marketing Mix Modelling for CPG and Retail 
 Facebook SDK and 3rd party mobile SDK partner 
 Network Conversion Pixels, View through lift tests and Cross-device 
 Unify digital ads management, tracking and use consistent attribution rules 
 Track all activities through a Web analytics platform 
* 
© 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 33
Case Study – Measurement Online Sales 
EDUCATION CLIENT 
© 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 34 
10,000 
5,000 
0 
0123456.00001111222233334445555666777788899900000111122333344445556666777778888999 0011223344556778990112334566788990111223344455677889900112234455677889 1203456789.000011122223334444555666777788899900011112222333444555556666777888889999 201234567.00001111122233334445556666777888899900001112222233334445555666677788899999 2301234789.0001111222333444455556666777788899990000111222333344445556666677778889999 3401456789.000011122233334445555666777788899900000111122233333444455566677778888999 412345678.00001112222333344445556666777888899900001112222333444445555666777777888999 450123489.00011122223334444455566667777888999900011111122233344445556666777888889999 560156789.00011112223333444555566677778888899900001112222233334445555556667778888999 62345678.000111222233344445556666777888899900011122223334444555666667777888999999 670123459.000011122223334444555556666777788899900000111122233333344455566667778888999 7801256789.00001111222333344455556667777888999900001112222333444445555666777777888999 823456789.00011111222333344445556666777888999900011111122233344445556666777888889999 89019.012345789022345578 
Brand SEM Facebook Generic SEM 
Leads 
CPL 
1,500 
1,000 
500 
0 
000112233344556677888990145780011223344556677889901234 45678900011122233334455566677888899.000112223333445556666778889990011223344555666777888999 190123490011112233344445566667788999.100111222334445556667788899990001112223334445566778899 145678900011222233444455566777788999.000112223334444556667777889990011223344555666777888999 1201234900001122233344555566777888899.0000112222333445556667778899900011122233344455566778899 245678900111122333344555666778888999.0001112233344455566677788889900011223344555666777888999 2301234900011122233444455666777889999.0001111223333444556667778889900011122233344455566778899 345678900011122223344455566777788999.001112223344455566677788899990001122334455666777888999 3401234900001122233344455566677888899.000111222233444455566777888990011122233344455566778899 445678900111122333344555666677888999.000011223333445556667778889990001122334455666777888999 4501234900111222334444556667777889999.001112223333445555666778889990011122233344455566778899 545678900001122223344555566777788899.000111122334444556667778889990001122334455666777888999 5601234900011122333344555666778888999.000112223334444556667777889990011122233344455566778899 645678900011122233444455666677888999.000111222233445555667778889990001122334455666777888999 6701234900111222333444555667777889999.000111223334445555667778888990011122233344455566778899 745678900001122233344455556677788899.001111222333444556666778889990001122334455666777888999 7801234900011122333344555666677888899.001112223344455566667788899990011122233344455566778899 84502244579.023346790126789 
Brand SEM Facebook Generic SEM 
Acquisition 
CPA 
Facebook 
delivers scale 
compared to 
other DR 
channels 
Facebook can 
be even more 
cost-efficient 
than Generic 
SEM
Case Study – Measurement for Online Sales 
ECOMMERCE CLIENT 
25,000 
20,000 
15,000 
10,000 
5,000 
15,000 
10,000 
5,000 
© 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 35 
Email Leads CPL 
$20 
$15 
$10 
$5 
$0 
0 
Brand Generic Display & 
Retargeting 
Facebook Off 
Platform 
Facebook 
delivered 
>1600% more 
leads vs. 
Generic SEM 
Facebook 
delivered 92% 
lower Cost per 
leads vs. 
Brand SEM 
SignUps CPA 
$100 
$80 
$60 
$40 
$20 
$0 
0 
Brand Generic Display & RetargetinFgacebook Off Platform 
Facebook 
delivered 182% 
more 
acquisitions, 
21% lower CPA 
vs. Generic 
SEM 
Facebook 
delivered scale 
even 
compared to 
Display 
channels
Case Study – Measurement and Attribution 
ECOMMERCE CLIENT 
54% of conversIons 
involved multiple touch 
points 
Search_Generic 
Strong Introducer 
FB_f_fof_and categories_Custom 
Audiences 
Display_RON_VT 
Display_Retargeting 
Search_Brand 
FB_Offer 
Facebook Offers Page 
Post was the strongest 
‘closer’ after Brand 
Introducer Influencer Closer 
Strong 
Influencers 
Strong 
Closers 
© 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 36 
SEM 
Other Facebook 
activities played 
equal importance in 
top, middle & end of 
funnel
Case Study – Measurement and Attribution 
ONLINE SERVICES CLIENT 
View through 
Conversion Rates 
61% lif 
VT Conversion rate on Client 
Facebook Ads. 
2 
Difference statistically at 99% level 
© 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 37 
VT at ribution rate 
38% attribution 
Total VT Conversions breakdown3 
Calculated VT at ribution rate4 
95% conf dence interval 
0.0285% 
0.0177% 
Placebo Client Ads
Today’s Agenda 
1 | Show Me the Trends 
2 | Show Me the Best Practices and 
ROI 
3 | Show Me What’s Ahead 
© 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 38
What’s Ahead – Enhancing Social Marketing 
Leverage more data signals to drive Social ad performance 
• Cross Channel – digital advertising data 
• Cross Platform – marketing analytics data 
© 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 39 
Your Data 
Search 
Intent 
Web 
Analytics 
Past Web 
Purchase 
rs 
CRM 
database
Leveraging Search Intent to drive ROI on Facebook 
© 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 40 
Ad 1 
Ad 2 
Ad 3
Case Study: Search Retargeting on Facebook 
GAMING CLIENT 
Search Retargeting on Facebook using Custom Audiences 
Results vs. Generic SEM 
-85% 
0% 
-10% 
-20% 
-30% 
-40% 
-50% 
-60% 
-70% 
-80% 
© 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 41 
-41% 
-90% 
CPC CPA
The value of web analytics in the digital ad eco-system 
Is optimizing against conversions enough? What is your online conversion rate? 
Data from Social 
Networks 
Tracked by sPMD, MPP, 
Network Pixel 
© 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 42 
Ad Impression 
Clicks 
Conversions (optimized)
Middle of the funnel metrics address data sparsity 
Data from 
Social Networks 
Web Analytics 
(Adobe Analytics) 
Tracked by sPMD, 
MPP, Network Pixels 
© 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 43 
Ad Impression 
Clicks 
Post click on-site engagement 
behaviours e.g. 
• Page views first visit 
• Total time spent onsite multiple visits 
• Bounces 
• Total page view across multiple visits 
• Time spent onsite first visit 
Conversions (optimized) 
Find the right analytics data and make it work for you
Let's see how the right analytics data can influence 
decisions 
Q: Which Facebook Ad Set has a higher revenue per click prediction? 
Ad Set Name Ad Set #1 Ad Set #2 
Clicks 
Site Behavior 
Conversions 
10 10 
Not Available Not Available 
1 
1 
© 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 44 
Top 
Funnel 
Middle 
Funnel 
Bottom 
Funnel
Middle funnel metrics aid bidding decisions 
Q: Which Facebook Ad Set has a higher revenue per click prediction? 
Ad Set Name Ad Set #1 Ad Set #2 
Clicks 
Site Behavior 
Conversions 
10 10 Top 
1 
1 
© 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 45 
Funnel 
Middle 
Funnel 
Bottom 
Funnel 
Adobe Analytics 
Looks More 
Promising 
• Less than one page view 
per click 
• 2 bounces out of 3 clicks 
• No video watch 
• No revisit 
• …… 
• Visited 5 pages per click 
in average 
• No bounces 
• Watched video twice 
• Revisited the website 
later after closing the 
browser 
• ……
Web Analytics as Predictors CVR% 
TRAVEL CLIENT 
USE EARLY SIGNALS WHICH POSITIVELY CORRELATE WITH CAMPAIGN KPI PERFORMANCE 
© 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 46 
R 2 = 0.59904
Web Analytics as predictors of Revenue per click 
TRAVEL CLIENT 
TEST WHICH METRICS ARE MOVING PROPORTIONATELY WITH CAMPAIGN KPI’S TO COUNTER DATA SPARSITY 
© 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 47
Key Takeaways 
Re-assess Social 
strategies based 
on market trends 
• Social is not slowing 
down and role of paid 
advertising is more 
important than ever 
• Experimental budget 
• Plan Social based on 
common business 
objectives 
Focus on the main 
levers of Social ad 
performance 
• Test, learn, iterate 
• Scale through 
automation 
• Adopt consistent 
tracking and 
attribution X-Channel 
© 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 48 
Always explore 
new data signals 
to enhance 
Social 
performance 
• Search intent signals 
• Web analytics data is 
gold. Assess how you 
can leverage in ad 
buying and 
optimization 
• Break down silo’s in 
teams and technology
MONICA LAY 
SENIOR MANAGER, 
PRODUCT 
MARKETING 
Adobe 
601 Townsend Street 
San Francisco 
CA, 94103 
mlay@adobe.com 
@mnlay 
© 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 49 
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Show Me the ROI: The Dynamic World of Social Advertising

  • 1. Show Me the ROI: The Dynamic World of Social Advertising Monica Lay, Senior Product Marketing Manager
  • 2. Today’s Agenda 1 | Show Me the Market Trends 2 | Show Me the Best Practices & the ROI 3 | Show Me What’s Ahead © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 2
  • 3. Today’s Agenda 1 | Show Me the Market Trends 2 | Show Me the Best Practices & the ROI 3 | Show Me What’s Ahead © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 3
  • 4. The changing landscape of social advertising 1.790 Billion active social media users in 2014* 227.5M worldwide will use Twitter in 2014* © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 4 1 Billion worldwide will use Facebook in 2014* 67% Mobile reach (February, 2014)* 70% of Marketers increasing social ad spend in 2014** * eMarketer, Global Social Media report 2014; ** Gartner, CMO Spend 2014
  • 5. Social advertising is quickly becoming mainstream US leads with 45% ad share © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 5 Social ad market will reach $25B by 2016 Social ad share will reach 15% * eMarketer, Global Social Media report 2014
  • 6. Ad Spend Worldwide by Social Network © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. (Millions) 6 Facebook dominates with 68% in 2014 Social ad market will reach $25B by 2016 Other * eMarketer, Global Social Media report 2014
  • 7. Advertisers are now having to pay for reach on Facebook Changes from Facebook to limit posts have led marketers to increase paid impression spend. Source: Adobe Q3 Digital Index Report, 2014 © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 7
  • 8. Growth of Facebook Posts A decrease in organic impressions has led to an increase in posts as marketers look to find a balance between paid and organic posts to reach their fans and beyond. Proving ROI now more important than ever. Source: Adobe Q3 Digital Index Report, 2014 © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 8
  • 9. Today’s Agenda 1 | Show Me the Trends 2 | Show Me the Best Practices & the ROI 3 | Show Me What’s Ahead © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 9
  • 10. Have a Plan 1 | Ensure you plan is aligned across the organization 2 | All teams must have the same ultimate business goal 3 | Measure your data. A single source of truth to measure your performance 4 | Use social media to drive word of mouth at scale, increase loyalty and customer growth © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 10
  • 11. Think Business, not Social Goals Social Objective: • Acquire X number of fans • Acquire X number of followers • Achieve X engagement © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 11 Business Objective: • Drive brand awareness • Drive preference • Drive loyalty • Drive trial • Drive sales
  • 12. PROSPECTING Generic Industry Search Keywords CONVERSION Brand & Product-Specific Search Keywords © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Product Listing Ads (PLA) Retargeting Lists for Search Ads (RLSA) Display Retargeting Product Retargeting LOYALTY Content Network – Image & Text Ads Conquesting (Competitor KWs) Location Targeting Sponsorships Premium Display Private Marketplace Open Marketplace Look-alike Models 3rd Party Behavioral Data 12 Business Objectives Digital Advertising Channels Search Display
  • 13. LOYALTY © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Fans Custom Audiences Followers Tailored Audiences CONVERSION Facebook Exchange (FBX) Custom Audiences – CRM, Website Right Hand Side - Domain Ad ---------------------------------------- Offers Page Post Link Page Post + FB Audience Network Mobile App Install + FB Audience Network Website Card + Lead Gen Card Website tag for remarketing Mobile App Installs ---------------------------------------- Keyword TV Targeting Search PROSPECTING Logout Experience (LOX) Reach & Target Blocks Local Awareness ---------------------------------------- Look-a-like Audiences Photo Page Post Video Page Post Promoted Trends Promoted Accounts Promoted Tweets ---------------------------------------- Interest Look-a-like Audiences 13 Business Objectives Social Advertising Facebook Twitter
  • 14. Understanding the levers that influence ROI Success Optimization Lever s © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 14 Placement Targeting Ad Format
  • 15. Understanding the levers that influence ROI Success Optimization Lever s © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 15 Placement Targeting Ad Format
  • 16. Placement & Ad Format - Facebook 1,200 1,000 800 600 400 200 © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 16 1,073 Facebook Ad Format / Placements FB Ad Formats CTA cSqigunis iUtiops CPA n 897 402 216 $140 $120 $100 $80 $60 $40 $20 $- - Offer RHS Marketplace Link Post Photo Post - DR Offer Page Post (News Feed) Domain ad (Right Hand Side) Link Page Post (News Feed) Photo Page Post (News Feed) Best Practices  Shift placements to the news feeds as the primary real estate and capture growing mobile inventory  Using ads in news feed yields 3x conversion rate compared to Right Hand Side (RHS) Source: Facebook  Support with RHS (desktop only) to drive incremental scale For an eCommerce client  65% of acquisitions were from news feed  Offer Page Post in news feed delivered a CPA that was 2.6 more cost-effective in driving acquisitions compared to RHS
  • 17. Placement & Ad Format - Twitter LEAD GENERATION FOR EDUCATION CLIENT Twitter Website Cards vs. Promoted Tweets Cost per lead Link clicks -68% 293% 8900%% 6700%% 4500%% 2300%% 100%% 1200%% 3400%% 5600%% 7800%% 19000%% 111200%% 113400%% 115600%% 117800%% 120900%% 221200%% 223400%% 225600%% 227800%% 230900%% 331200%%  Promoted Tweets had initial success but unable to scale and maintain efficiency  Launch of Twitter website card allows this campaign to double in size to standard Facebook campaigns © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 17
  • 18. Understanding the levers that influence ROI Success Optimization Lever s © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 18 Placement Targeting Ad Format
  • 19. Leverage data to target more of the right people Your Data Core Audience Data Past Web Purchase rs CRM database © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 19 Demo Geo Interest / Lifestage Device O/S
  • 20. Leverage data to target more of the right people Your Data Core Audience Data © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 20 Gender Geo Interest Device O/S Keyword TV Past Web Purchase rs CRM database
  • 21. Facebook & Twitter Audience Targeting Core Audiences © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 21 Lookalike Audiences Custom Audience Tailored Audience Leverage native targeting options with Facebook & Twitter with pin-point accuracy Reach the people you already know Find more people like your best customers / Tailored Audiences
  • 22. Custom Audience & Tailored Audiences Existing 1st Party Data Encryption & secure upload Match to Network Users Target ads against segments FACEBOOK Email Phone # Website, Mobile User ID TWITTER Email Website, Mobile User ID * Not available via Facebook Power Editor. Available via Adobe Media Optimizer. © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 22
  • 23. Case Study – Audience Targeting LEAD GENERATION FOR EDUCATION CLIENT 30.00% 20.00% 10.00% 0.00% -10.00% -20.00% -30.00% 70% 60% 50% 40% 30% 20% 10% 0% -10% -20% -30% -40% Click through rate Conversion rate Cost per lead © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 23  Look-a-like audiences generated from custom audiences compared to core native targeting on Facebook to standard Facebook campaigns 20.69% 23% -29% -40.00% Click through rate Conversion rate Cost per lead  Website Custom audiences compared to core native targeting on Facebook to stand6a4r%d Facebook campaigns 54% -50% -43%
  • 24. Understanding the levers that influence ROI Success Optimization Lever s © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 24 Placement Targeting Ad Format
  • 25. Optimization – Bidding Best Practices Bid Type Paying For FB Optimization Goal Best Use Case Guideline CPM Impressions Impressions CPA Actions Actions To encourage users to take action within your ad © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 25 To maximize effective reach of your target audience Target high value Custom Audience as traffic driver CPC Clicks Clicks To drive high volume traffic to website When no FB conversion pixel on an action is implemented oCPM Impressions Conversions e.g. page like, link clicks, mobile app install, offer claim When FB conversion pixel is implemented & you want to show ads to those likely to convert. oCPM Influences effective reach with DR in mind TEST & EXPERIMENT DIFFERENT BID STRATEGIES TO REACH THE RIGHT AUDIENCE & DELIVER ON KPI GOALS
  • 26. Optimization – Bid and Budget Best Practice Ad set #1 Budget: $250 Schedule: May Targeting: M 18-24 Placement: News Feed Bidding: OCPM © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 26 Ad set #2 Budget: $250 Schedule: May Targeting: F 18-24 Placement: News Feed Bidding: OCPM Ad 1 Image: Red Link: Landing page Text: Shop Now Ad 2 Image: White Link: Landing page Text: Shop Now Ad 1 Image: Red Link: Landing page Text: Shop Now Ad 2 Image: White Link: Landing page Text: Shop Now Ad 3 Image: Blue Link: Landing page Text: Shop Now Ad 4 Image: Black Link: Landing page Text: Shop Now Ad 3 Image: Blue Link: Landing page Text: Shop Now Ad 4 Image: Black Link: Landing page Text: Shop Now Campaign 1 Objective: Web Conversion 1 Ad set #1 Budget: $250 Schedule: May Targeting: M 18-24 Placement: News Feed Bidding: OCPM Ad set #2 Budget: $250 Schedule: May Targeting: F 18-24 Placement: News Feed Bidding: OCPM Ad 1 Image: Red Link: Landing page Text: Shop Now Ad 2 Image: White Link: Landing page Text: Shop Now Ad 1 Image: Red Link: Landing page Text: Shop Now Ad 2 Image: White Link: Landing page Text: Shop Now Ad 3 Image: Blue Link: Landing page Text: Shop Now Ad 4 Image: Black Link: Landing page Text: Shop Now Ad 3 Image: Blue Link: Landing page Text: Shop Now Ad 4 Image: Black Link: Landing page Text: Shop Now Campaign 2 Objective: Web Conversion 2 Ad set #1 Budget: $250 Schedule: May Targeting: M 18-24 Placement: News Feed Bidding: OCPM Ad set #2 Budget: $250 Schedule: May Targeting: F 18-24 Placement: News Feed Bidding: OCPM Ad 1 Image: Red Link: Landing page Text: Shop Now Ad 2 Image: White Link: Landing page Text: Shop Now Ad 1 Image: Red Link: Landing page Text: Shop Now Ad 2 Image: White Link: Landing page Text: Shop Now Ad 3 Image: Blue Link: Landing page Text: Shop Now Ad 4 Image: Black Link: Landing page Text: Shop Now Ad 3 Image: Blue Link: Landing page Text: Shop Now Ad 4 Image: Black Link: Landing page Text: Shop Now Campaign 3 Objective: Web Conversion 3  As social budget scale, number of campaigns will increase  Infrequent, manual budget allocations between campaigns are sub-optimal  Budget algorithms drive conversions with oCPM
  • 27. Optimization – Bid and Budget Best Practice RETAIL CUSTOMER 70 60 Campaign Budget in $ 50 40 30 20 10 0 Daily Budget Changes: Campaign 1 oCPM + manual budget management 5/20 5/30 6/9 6/19 6/29 7/9 7/19 7/29 8/8 8/18 8/28 © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 27 oCPM + algorithmic budget management • 20 – 50 campaigns live at any time • Infrequent, arbitrary, manual budget allocations between campaigns are suboptimal, e.g. 3 budget changes in 60 days on this campaign • Optimized daily budget changes are calculated and posted, as needed to meet goals, e.g. 46 budget changes in 42 days on same campaign Time Budget optimizer via Adobe Media Optimizer (Facebook sPMD, Twitter MPP)
  • 28. Optimization – Bid and Budget Best Practice RETAIL CUSTOMER  A retail customer used budget algorithms with Facebook oCPM to drive mobile app intalls, resulting in both scale and cost-efficiencies -13% % Change -25% 40% 30% 20% 10% 0% -10% -20% © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 28 28% -30% Cost per click Cost per Install App Installs
  • 29. Optimization – Bid and Budget Best Practice Manage manually with Facebook Power Editor  Do not change oCPM bid more than 3-4 times a day  Leave at least 2 hours in between changing bids for Facebook pacing to learn  Consider impact of budget changes on pacing Automate with a strategic social ads API partner (Adobe)  Remove suboptimal manual bid and budget decisions, drive efficiencies  Optimize to best performing targets  Allow focus on creative and targeting definition © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 29
  • 30. Optimization – Creative Best Practices 8x more Facebook creative sensitivity in news feed compared to Google AdWords 5 to 10 creative combination per message to test © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 30 Better creative = Better CTR Results in lower CPC & CPA (10-30%) More clicks / actions for the same budget Mix product with lifestyle messages Promote prices, special efforts, discounts in Run news feed ads with great creativtee. xt Supplement with RHS ads if necessary for additional volume
  • 31. Case Study – Creative Performance & Optimization ECOMMERCE CUSTOMER Top performing creative included a mix of product, lifestyle benefits and motivational messages © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 31 400 300 200 100 0 $ $-0123 $3456 $6789 $ 1$0129 $12345 $16789 $120129 $22345 $25678 $230189 $31234 $34567 $340789 $4123 $44567 $450789 $50123 $53456 $56789 560129 $623 Acquisitions CPA Product (Call to Action) Benef ts Motivationl/Emotional Customer Testimonial
  • 32. Understanding the levers that influence ROI Success Optimization Lever s © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 32 Placement Targeting Ad Format
  • 33. Measurement Best Practices – By Objective Brand building  Nielson OCR for online reach, XCR with TV  Nielson BrandEffect for Resonance In-store Sales Mobile Apps Online Sales  Datalogix CPG, Marketing Mix Modelling for CPG and Retail  Facebook SDK and 3rd party mobile SDK partner  Network Conversion Pixels, View through lift tests and Cross-device  Unify digital ads management, tracking and use consistent attribution rules  Track all activities through a Web analytics platform * © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 33
  • 34. Case Study – Measurement Online Sales EDUCATION CLIENT © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 34 10,000 5,000 0 0123456.00001111222233334445555666777788899900000111122333344445556666777778888999 0011223344556778990112334566788990111223344455677889900112234455677889 1203456789.000011122223334444555666777788899900011112222333444555556666777888889999 201234567.00001111122233334445556666777888899900001112222233334445555666677788899999 2301234789.0001111222333444455556666777788899990000111222333344445556666677778889999 3401456789.000011122233334445555666777788899900000111122233333444455566677778888999 412345678.00001112222333344445556666777888899900001112222333444445555666777777888999 450123489.00011122223334444455566667777888999900011111122233344445556666777888889999 560156789.00011112223333444555566677778888899900001112222233334445555556667778888999 62345678.000111222233344445556666777888899900011122223334444555666667777888999999 670123459.000011122223334444555556666777788899900000111122233333344455566667778888999 7801256789.00001111222333344455556667777888999900001112222333444445555666777777888999 823456789.00011111222333344445556666777888999900011111122233344445556666777888889999 89019.012345789022345578 Brand SEM Facebook Generic SEM Leads CPL 1,500 1,000 500 0 000112233344556677888990145780011223344556677889901234 45678900011122233334455566677888899.000112223333445556666778889990011223344555666777888999 190123490011112233344445566667788999.100111222334445556667788899990001112223334445566778899 145678900011222233444455566777788999.000112223334444556667777889990011223344555666777888999 1201234900001122233344555566777888899.0000112222333445556667778899900011122233344455566778899 245678900111122333344555666778888999.0001112233344455566677788889900011223344555666777888999 2301234900011122233444455666777889999.0001111223333444556667778889900011122233344455566778899 345678900011122223344455566777788999.001112223344455566677788899990001122334455666777888999 3401234900001122233344455566677888899.000111222233444455566777888990011122233344455566778899 445678900111122333344555666677888999.000011223333445556667778889990001122334455666777888999 4501234900111222334444556667777889999.001112223333445555666778889990011122233344455566778899 545678900001122223344555566777788899.000111122334444556667778889990001122334455666777888999 5601234900011122333344555666778888999.000112223334444556667777889990011122233344455566778899 645678900011122233444455666677888999.000111222233445555667778889990001122334455666777888999 6701234900111222333444555667777889999.000111223334445555667778888990011122233344455566778899 745678900001122233344455556677788899.001111222333444556666778889990001122334455666777888999 7801234900011122333344555666677888899.001112223344455566667788899990011122233344455566778899 84502244579.023346790126789 Brand SEM Facebook Generic SEM Acquisition CPA Facebook delivers scale compared to other DR channels Facebook can be even more cost-efficient than Generic SEM
  • 35. Case Study – Measurement for Online Sales ECOMMERCE CLIENT 25,000 20,000 15,000 10,000 5,000 15,000 10,000 5,000 © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 35 Email Leads CPL $20 $15 $10 $5 $0 0 Brand Generic Display & Retargeting Facebook Off Platform Facebook delivered >1600% more leads vs. Generic SEM Facebook delivered 92% lower Cost per leads vs. Brand SEM SignUps CPA $100 $80 $60 $40 $20 $0 0 Brand Generic Display & RetargetinFgacebook Off Platform Facebook delivered 182% more acquisitions, 21% lower CPA vs. Generic SEM Facebook delivered scale even compared to Display channels
  • 36. Case Study – Measurement and Attribution ECOMMERCE CLIENT 54% of conversIons involved multiple touch points Search_Generic Strong Introducer FB_f_fof_and categories_Custom Audiences Display_RON_VT Display_Retargeting Search_Brand FB_Offer Facebook Offers Page Post was the strongest ‘closer’ after Brand Introducer Influencer Closer Strong Influencers Strong Closers © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 36 SEM Other Facebook activities played equal importance in top, middle & end of funnel
  • 37. Case Study – Measurement and Attribution ONLINE SERVICES CLIENT View through Conversion Rates 61% lif VT Conversion rate on Client Facebook Ads. 2 Difference statistically at 99% level © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 37 VT at ribution rate 38% attribution Total VT Conversions breakdown3 Calculated VT at ribution rate4 95% conf dence interval 0.0285% 0.0177% Placebo Client Ads
  • 38. Today’s Agenda 1 | Show Me the Trends 2 | Show Me the Best Practices and ROI 3 | Show Me What’s Ahead © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 38
  • 39. What’s Ahead – Enhancing Social Marketing Leverage more data signals to drive Social ad performance • Cross Channel – digital advertising data • Cross Platform – marketing analytics data © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 39 Your Data Search Intent Web Analytics Past Web Purchase rs CRM database
  • 40. Leveraging Search Intent to drive ROI on Facebook © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 40 Ad 1 Ad 2 Ad 3
  • 41. Case Study: Search Retargeting on Facebook GAMING CLIENT Search Retargeting on Facebook using Custom Audiences Results vs. Generic SEM -85% 0% -10% -20% -30% -40% -50% -60% -70% -80% © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 41 -41% -90% CPC CPA
  • 42. The value of web analytics in the digital ad eco-system Is optimizing against conversions enough? What is your online conversion rate? Data from Social Networks Tracked by sPMD, MPP, Network Pixel © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 42 Ad Impression Clicks Conversions (optimized)
  • 43. Middle of the funnel metrics address data sparsity Data from Social Networks Web Analytics (Adobe Analytics) Tracked by sPMD, MPP, Network Pixels © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 43 Ad Impression Clicks Post click on-site engagement behaviours e.g. • Page views first visit • Total time spent onsite multiple visits • Bounces • Total page view across multiple visits • Time spent onsite first visit Conversions (optimized) Find the right analytics data and make it work for you
  • 44. Let's see how the right analytics data can influence decisions Q: Which Facebook Ad Set has a higher revenue per click prediction? Ad Set Name Ad Set #1 Ad Set #2 Clicks Site Behavior Conversions 10 10 Not Available Not Available 1 1 © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 44 Top Funnel Middle Funnel Bottom Funnel
  • 45. Middle funnel metrics aid bidding decisions Q: Which Facebook Ad Set has a higher revenue per click prediction? Ad Set Name Ad Set #1 Ad Set #2 Clicks Site Behavior Conversions 10 10 Top 1 1 © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 45 Funnel Middle Funnel Bottom Funnel Adobe Analytics Looks More Promising • Less than one page view per click • 2 bounces out of 3 clicks • No video watch • No revisit • …… • Visited 5 pages per click in average • No bounces • Watched video twice • Revisited the website later after closing the browser • ……
  • 46. Web Analytics as Predictors CVR% TRAVEL CLIENT USE EARLY SIGNALS WHICH POSITIVELY CORRELATE WITH CAMPAIGN KPI PERFORMANCE © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 46 R 2 = 0.59904
  • 47. Web Analytics as predictors of Revenue per click TRAVEL CLIENT TEST WHICH METRICS ARE MOVING PROPORTIONATELY WITH CAMPAIGN KPI’S TO COUNTER DATA SPARSITY © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 47
  • 48. Key Takeaways Re-assess Social strategies based on market trends • Social is not slowing down and role of paid advertising is more important than ever • Experimental budget • Plan Social based on common business objectives Focus on the main levers of Social ad performance • Test, learn, iterate • Scale through automation • Adopt consistent tracking and attribution X-Channel © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 48 Always explore new data signals to enhance Social performance • Search intent signals • Web analytics data is gold. Assess how you can leverage in ad buying and optimization • Break down silo’s in teams and technology
  • 49. MONICA LAY SENIOR MANAGER, PRODUCT MARKETING Adobe 601 Townsend Street San Francisco CA, 94103 mlay@adobe.com @mnlay © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 49 Q&A