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Establishing Your Brand
On the Local Search Frontier
David	
  Mihm	
  
Sea,le	
  Interac3ve	
  Conference	
  
October	
  28	
  2013	
  
for local search
Where	
  things	
  stand	
  in	
  2013	
  

http://www.rimmkaufman.com/blog/rkg-digital-marketingreport-q1-2013-released/09042013/
Where	
  things	
  stand	
  in	
  2013	
  
Where	
  things	
  stand	
  in	
  2013	
  

December 4, 2012

May 6, 2013
Where	
  things	
  stand	
  in	
  2013	
  
Where	
  things	
  stand	
  in	
  2013	
  

http://moz.com/blog/evolution-of-the-local-algorithm-whiteboard-friday
Establishing Your Foundation
The	
  Most	
  Cri3cal	
  Part	
  of	
  Your	
  Journey	
  
Store Locator, KML,
Site Architecture

WEBSITE

LOCATION
Google Places
For Business

Google Plus
Authorship, Publisher

BRAND
Establishing Your Foundation
???
The	
  Website	
  <-­‐>	
  Loca3on	
  Connec3on	
  
Tradi3onal	
  directory	
  
(at	
  least	
  as	
  an	
  alterna3ve)	
  
	
  
Unique	
  page	
  for	
  each	
  loca1on	
  

Establishing Your Foundation
On-­‐Page	
  Op3miza3on:	
  Here	
  are	
  the	
  basics.	
  
[[Brand Name Here]] – Portland (SE Hawthorne) – Buy Blue Widgets In-Shop
http://www.bluewidgets.com/shops/us/portland/hawthorne

BLUE WIDGET BRANDING + NAVIGATION
RECEIVE 10% OFF YOUR WIDGET WITH THIS AD
CALL 555-555-5555 AND MENTION THIS AD ([[COUPONNAME]])

Blue Widgets Store –
Hawthorne
2500 SE Hawthorne Blvd
Portland, OR 97214
555 555-5555
Branch Manager: John Neville

“Got a great deal on
my blue widget!”
--Kristine Williams from
Gresham
Have you been to our
Hawthorne location?
We love getting feedback!
Tell us about your
experience here

See this location on Google
Maps
Nearest other Portland store
locations:
•  Blue Widgets Portland (Gresham)
•  Blue Widgets Portland (Jantzen Beach)
•  Blue Widgets Beaverton

Establishing Your Foundation

John.neville@bluewidgets.com

Popular widgets carried by this store:
Indigo Widget Baby Blue Widget
Navy Widget
Title tag must include +Local
Business Title

URL should be short but
include city name at
minimum

Embedded MyPlaces map

On-­‐Page	
  Op3miza3on:	
  Here	
  are	
  the	
  basics.	
  
+Local Business Title should
be in H1 tag
[[Brand Name Here]] – Portland (SE Hawthorne) – Buy Blue Widgets In-Shop

Collect feedback; also push
people to prominent local
review sites (Yelp,
Citysearch, G+, etc)

http://www.bluewidgets.com/shops/us/portland/hawthorne

BLUE WIDGET BRANDING + NAVIGATION

Code contact info
schema.org

RECEIVE 10% OFF YOUR WIDGET WITH THIS AD
CALL 555-555-5555 AND MENTION THIS AD ([[COUPONNAME]])

Blue Widgets Store –
Hawthorne
2500 SE Hawthorne Blvd
Portland, OR 97214
555 555-5555
Branch Manager: John Neville

“Got a great deal on
my blue widget!”
--Kristine Williams from
Gresham
Have you been to our
Hawthorne location?
We love getting feedback!
Tell us about your
experience here

See this location on Google
Maps
Nearest other Portland store
locations:
•  Blue Widgets Portland (Gresham)
•  Blue Widgets Portland (Jantzen Beach)
•  Blue Widgets Beaverton

Establishing Your Foundation

John.neville@bluewidgets.com

Include nearby locations for
organic linkjuice + stronger
location scent
Popular widgets carried by this store:
Indigo Widget Baby Blue Widget
Navy Widget
Congratulations! You’re ready to embark.
Making the Website <-> Brand Connection
Author	
  &	
  Publisher	
  Rela3onships	
  

Author markup

Website information

Plus page

Making the Website <-> Brand Connection

Place information
Author	
  &	
  Publisher	
  Rela3onships	
  

Making the Website <-> Brand Connection
Authorship	
  

Making the Website <-> Brand Connection
Making the Website <-> Brand Connection
Authorship	
  

Making the Website <-> Brand Connection
Congratulations! You’ve made the Website <-> Brand Connection
Making the Website <-> Brand Connection
Developing the Brand <-> Location Connection
Developing the Brand <-> Location Connection
Developing the Brand <-> Location Connection
Cita3ons	
  
NAP	
  –	
  Name,	
  Address,	
  
Phone	
  number	
  
+W	
  (Website)	
  

Developing the Brand <-> Location Connection
Developing the Brand <-> Location Connection
Developing the Brand <-> Location Connection
Developing the Brand <-> Location Connection
Developing the Brand <-> Location Connection
Developing the Brand <-> Location Connection
Remember	
  
NAP	
  –	
  Name,	
  Address,	
  
Phone	
  number	
  
+W	
  (Website)	
  

Developing the Brand <-> Location Connection
Developing the Brand <-> Location Connection
Developing the Brand <-> Location Connection
Tier	
  One	
  Data	
  Providers	
  	
  
Infogroup (expressupdateusa.com)
Localeze (webapp.localeze.com)
Acxiom (mybusinesslistingmanager.com)
Factual (factual.com)

Developing the Brand <-> Location Connection
Tier	
  Two	
  Cita3on	
  Sources	
  
Bing Business Portal
Yahoo! Local
(Local newspaper online directory)
(Local radio station online directory)
(Local TV station online directory)
(Local Chamber online directory)
Better Business Bureau
Superpages
Yelp
Local.com
Citysearch

nSphere
Hotfrog
Yellow Pages
YellowBook
Insider Pages
Kudzu
Manta
MojoPages
YellowBot
MerchantCircle
Foursquare

Developing the Brand <-> Location Connection
Developing the Brand <-> Location Connection
Developing the Brand <-> Location Connection
Developing the Brand <-> Location Connection
Congratulations! You’ve developed the Brand <-> Location Connection
Developing Frontier-Worthy Content
DraZing	
  Compelling	
  Content	
  

Slide courtesy Matt McGee, SmallBusinessSEM.com

Developing Frontier-Worthy Content
DraZing	
  Compelling	
  Content	
  

Developing Frontier-Worthy Content
DraZing	
  Compelling	
  Content	
  
From	
  managers	
  /	
  business	
  owners:	
  
• Answer	
  Top	
  10	
  ques3ons	
  asked	
  in-­‐store.	
  
(h/t	
  Aaron	
  Weiche,	
  Spyder	
  Trap)	
  
• Pull	
  from	
  Facebook	
  pages.	
  

Developing Frontier-Worthy Content
DraZing	
  Compelling	
  Content	
  

Developing Frontier-Worthy Content
DraZing	
  Compelling	
  Content	
  
From	
  customers:	
  
• Video	
  tes3monials	
  with	
  transcripts	
  
• Filtered	
  Yelp	
  reviews	
  

Developing Frontier-Worthy Content
Developing Frontier-Worthy Content
Developing Frontier-Worthy Content
Developing Frontier-Worthy Content
DraZing	
  Compelling	
  Content	
  
From	
  events:	
  

Developing Frontier-Worthy Content
DraZing	
  Compelling	
  Content	
  
From	
  open-­‐source	
  datasets:	
  

http://propublica.org/tools

https://github.com/ericfischer/
geotools/blob/master/cleanse.c

http://www.socrata.com/customer-spotlight/

http://data.gov/opendatasites

Developing Frontier-Worthy Content
DraZing	
  Compelling	
  Content	
  

http://labratrevenge.com/

http://www.mapbox.com/labs/twitter-gnip/locals/#13/45.5291/-122.5903

Developing Frontier-Worthy Content
DraZing	
  Compelling	
  Content	
  
Comparisons:	
  

Developing Frontier-Worthy Content
Congratulations! You’ve developed frontier-worthy content.
Congratulations! You’ve developed frontier-worthy content.
Congratulations! You’ve developed frontier-worthy content.
Website
Location Data
Compelling Content
(usually enough in non-competitive markets)

Congratulations! You’ve developed frontier-worthy content.
Amplifying Your Brand at a Local Level
Link-­‐	
  &	
  Cita3on-­‐building	
  at	
  a	
  Local	
  Level	
  
• (Hopefully,	
  an	
  extension	
  of	
  your	
  share-­‐
worthy	
  content)	
  
• College,	
  school	
  discounts	
  

Amplifying Your Brand at a Local Level
Linkbuilding	
  at	
  a	
  Local	
  Level	
  

Amplifying Your Brand at a Local Level
Linkbuilding	
  at	
  a	
  Local	
  Level	
  

Amplifying Your Brand at a Local Level
Link-­‐	
  &	
  Cita3on-­‐building	
  at	
  a	
  Local	
  Level	
  
• Custom	
  Searches	
  

Amplifying Your Brand at a Local Level
Link-­‐	
  &	
  Cita3on-­‐building	
  at	
  a	
  Local	
  Level	
  

Amplifying Your Brand at a Local Level
Link-­‐	
  &	
  Cita3on-­‐building	
  at	
  a	
  Local	
  Level	
  
Some	
  starter	
  ideas:	
  
-­‐  art/gallery	
  shows	
  [photos/videos]	
  
-­‐  sports	
  teams	
  [photos/videos]	
  
-­‐  yearbooks	
  
-­‐  student	
  groups	
  /	
  compe33ons	
  /	
  journals	
  
-­‐  dona3on	
  drop-­‐off	
  loca3ons	
  

Amplifying Your Brand at a Local Level
Link-­‐	
  &	
  Cita3on-­‐building	
  at	
  a	
  Local	
  Level	
  

Amplifying Your Brand at a Local Level
Congratulations! You have amplified your brand locally.
Adding the Social Layer
NO

YES

Competitive analysis

Accepts Facebook login
Send direct link
Syndicates far and wide

Send direct links

A	
  Smarter	
  Review	
  
Process	
  

Adding the Social Layer: Pass 1 - Reviews
http://www.localvisibilitysystem.com/2013/10/24/comparison-of-local-review-sites-where-should-you-focus-now/

Adding the Social Layer: Pass 1 - Reviews
In-­‐Store	
  Experience	
  Now	
  Front-­‐and-­‐Center	
  

Adding the Social Layer: Pass 1 - Reviews
Adding the Social Layer: Pass 2 - Facebook
Adding the Social Layer: Pass 2 - Facebook
Adding the Social Layer: Pass 2 - Facebook
https://twitter.com/search?q=insurance%20near
%3A"97209"%20within%3A15mi

Adding the Social Layer: Pass 3 - Twitter
Adding the Social Layer: Pass 3 - Twitter
Most influential followers
in Portland

Adding the Social Layer: Pass 3 - Twitter
Congratulations! You’ve added the social layer.
Building Relationships
Holy crap!
Building Relationships: Barlow Road
Building Relationships: Barlow Road
Finding	
  the	
  Local	
  Influencers	
  
site:yelp.com/user_details “.yelp.com” intitle:portland "elite '13" my blog or website twitter.com

Find me:
Yelp Users
Who have taken the time to set up a custom profile
Located in Portland
Likely to be Elite
Who list their Twitter handle
*not foolproof

Building Relationships: The Fun Way
Finding	
  the	
  Local	
  Influencers	
  

Building Relationships: The Fun Way
Build relationships
Add the social layer
Establish brand <-> location
Amplify your local brand
Develop frontier-worthy content
Establish brand <-> website
Store locator, location pages

YOUR LOCAL SEARCH JOURNEY IS COMPLETE
Establishing Your Foundation
Making the Website <-> Brand Connection
Developing the Brand <-> Location Connection
Developing Frontier-Worthy Content
Amplifying Your Brand at a Local Level
Adding the Social Layer
Building Relationships
YOUR LOCAL SEARCH JOURNEY IS COMPLETE

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