Virtual SDGC20 | Oct 22 23, 2020 | Opening Words Welcome to our first virtual conference!

1. Embracing Change

4. SDN Slack: #the-future-of-service-design

5. Eight Though - Provoking Statements About The
Future of Service Design
Embrace Technology! Service Design in a Technology and Data Driven World

6. Eight Though - Provoking Statements About The
Future of Service Design
Wear your ties! Service Business and Organizational Design
Do the Right Thing! Ethics for Service Design
Make Politics and Policies! Service Design in Government
Save the earth! Service Design for Sustainability
Embrace Technology! Service Design in a Technology and Data Driven World
Shape the future! Service Design in Education
Embrace the Future! Service Design and Future Forecasting
David or Goliath? The Service Design Agencies of the Future

7. • Power structures.
• Diversity and inclusion
• Gender equality
• Sustainability
• Data security
• Cultural differences
• Social justice
• Empowering other voices
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Do the Right Thing! Ethics for Service Design

8. SDN Slack: #the-future-of-service-design

9. 10 EMBRACING CHANGE WITH A GROWTH MINDSET Kerry Bodine 16 DESIGNING FOR
CONSEQUENCE Lorna Ross 34 MOVING BEYOND LUCKY Pascal Soboll
vol 12 no 1 | october 2020 | 18 €
Embracing
Change

11. Enjoy SDGC20