SlideShare uma empresa Scribd logo
1 de 32
Baixar para ler offline
PUTTING
THE “CAR”
IN KARMA
   Scott Monty (@ScottMonty)
 Global Digital Communications
 Ford Motor Company (@Ford)
We have a fundamental challenge:
         Q: Thinking about everything you have read, seen, or heard
         about business in the last year, in general, do you trust corporations
         a lot less, a little less, the same, a little more, or a lot more than you
         did at the same time last year?




Source: Edelman Trust Barometer, 2009
Consumer Quality Sentiment
Consumer Quality Sentiment




    Source: Motivequest Automotove Quality Subsets, 9/1/2008-2/10/2010
                                                                         4
Strong
Business
Great Products
Better World
Ninety percent of social
media is just showing up.

It’s the other half that’s hard.
Accessibility
Transparency
Authenticity
Strategy: to humanize the company
by connecting constituents with Ford
employees and with each other when
   possible, providing value in the
               process.
“If you wish to persuade
  me, you must think my
thoughts, feel my feelings
  and speak my words.”
fiestamovement.com
Effective?
Fiesta Movement stats:
7+ million
750,000        58%
4 million
 100,000     97%
Explorer Reveal Stats:
• 74MM – blogs
• 11MM – Twitter
• 3.3 MM – "Like" Impressions via Newsfeeds
• 3.8 MM – Facebook Wall Post impressions
• 300K – Video impressions
• Total impressions – 92.4MM
• #1 Trending Topic on Twitter; #2 in Google Trends for the day
• 500,000-plus 2011 Explorer site visits versus daily average of
  7,000 for 2010 Explorer
• Hit 50,000 Facebook "likes" of the Ford Explorer by end of day
  July 26 - added over 10,000 likes in a single day
Ford's Social Media Story - 2010 edition
Ford's Social Media Story - 2010 edition
Ford's Social Media Story - 2010 edition
Ford's Social Media Story - 2010 edition
Ford's Social Media Story - 2010 edition
Ford's Social Media Story - 2010 edition
Ford's Social Media Story - 2010 edition

Mais conteúdo relacionado

Semelhante a Ford's Social Media Story - 2010 edition

Social Media strategy via Ford
Social Media strategy via FordSocial Media strategy via Ford
Social Media strategy via Ford
Nydrle
 
Navigating the Social Media Terrain
Navigating the Social Media TerrainNavigating the Social Media Terrain
Navigating the Social Media Terrain
Kelly Kearney
 
How to operationalize social media tfm&a 2011
How to operationalize social media tfm&a 2011How to operationalize social media tfm&a 2011
How to operationalize social media tfm&a 2011
Bob Barker
 
Social Media Landscape for Credit Unions
Social Media Landscape for Credit UnionsSocial Media Landscape for Credit Unions
Social Media Landscape for Credit Unions
MyJobMatcher
 
Automotive social media marketing webinar
Automotive social media marketing webinarAutomotive social media marketing webinar
Automotive social media marketing webinar
Ralph Paglia
 
Social media is the new glue holding together intergrated campaigns in asia
Social media is the new glue holding together intergrated campaigns in asiaSocial media is the new glue holding together intergrated campaigns in asia
Social media is the new glue holding together intergrated campaigns in asia
Peter M Dingle
 

Semelhante a Ford's Social Media Story - 2010 edition (20)

Ford Social Media and Safety - GHSA Presentation
Ford Social Media and Safety - GHSA PresentationFord Social Media and Safety - GHSA Presentation
Ford Social Media and Safety - GHSA Presentation
 
Ford Social Media Presentation at Google Gearshift Conference
Ford Social Media Presentation at Google Gearshift ConferenceFord Social Media Presentation at Google Gearshift Conference
Ford Social Media Presentation at Google Gearshift Conference
 
Social purpose
Social purposeSocial purpose
Social purpose
 
Zero to 60 ford's social media strategy
Zero to 60 ford's social media strategyZero to 60 ford's social media strategy
Zero to 60 ford's social media strategy
 
Social Media strategy via Ford
Social Media strategy via FordSocial Media strategy via Ford
Social Media strategy via Ford
 
How to Operationalize Social Media TFMA 2011
How to Operationalize Social Media TFMA 2011How to Operationalize Social Media TFMA 2011
How to Operationalize Social Media TFMA 2011
 
Navigating the Social Media Terrain
Navigating the Social Media TerrainNavigating the Social Media Terrain
Navigating the Social Media Terrain
 
How to operationalize social media tfm&a 2011
How to operationalize social media tfm&a 2011How to operationalize social media tfm&a 2011
How to operationalize social media tfm&a 2011
 
Social Media Landscape for Credit Unions
Social Media Landscape for Credit UnionsSocial Media Landscape for Credit Unions
Social Media Landscape for Credit Unions
 
Customer Service | Engagement | Social Media
Customer Service | Engagement | Social MediaCustomer Service | Engagement | Social Media
Customer Service | Engagement | Social Media
 
ClientSummit2010_SocialBodyWorkshop
ClientSummit2010_SocialBodyWorkshopClientSummit2010_SocialBodyWorkshop
ClientSummit2010_SocialBodyWorkshop
 
Learning from listening
Learning from listeningLearning from listening
Learning from listening
 
Phil Penton – Social Media for Dealerships
Phil Penton – Social Media for DealershipsPhil Penton – Social Media for Dealerships
Phil Penton – Social Media for Dealerships
 
A Marketer's Guide to Social CRM
A Marketer's Guide to Social CRMA Marketer's Guide to Social CRM
A Marketer's Guide to Social CRM
 
Social Media - 8 lessons about what it is and why it's vital
Social Media - 8 lessons about what it is and why it's vitalSocial Media - 8 lessons about what it is and why it's vital
Social Media - 8 lessons about what it is and why it's vital
 
Leverage the Power of Pull
Leverage the Power of PullLeverage the Power of Pull
Leverage the Power of Pull
 
Automotive social media marketing webinar
Automotive social media marketing webinarAutomotive social media marketing webinar
Automotive social media marketing webinar
 
Is Your Business Bold Enough for Social Culture?
Is Your Business Bold Enough for Social Culture?Is Your Business Bold Enough for Social Culture?
Is Your Business Bold Enough for Social Culture?
 
Iabc 2
Iabc 2Iabc 2
Iabc 2
 
Social media is the new glue holding together intergrated campaigns in asia
Social media is the new glue holding together intergrated campaigns in asiaSocial media is the new glue holding together intergrated campaigns in asia
Social media is the new glue holding together intergrated campaigns in asia
 

Mais de Scott Monty

Mais de Scott Monty (15)

Thomas Cole's The Course of Empire.pptx
Thomas Cole's The Course of Empire.pptxThomas Cole's The Course of Empire.pptx
Thomas Cole's The Course of Empire.pptx
 
One Ford Strategy
One Ford StrategyOne Ford Strategy
One Ford Strategy
 
The Direct Brand Economy
The Direct Brand EconomyThe Direct Brand Economy
The Direct Brand Economy
 
Digital Crisis Communications: Case Studies and Tips - July 2015
Digital Crisis Communications: Case Studies and Tips - July 2015Digital Crisis Communications: Case Studies and Tips - July 2015
Digital Crisis Communications: Case Studies and Tips - July 2015
 
Building Trust with Consumers via Social Media and Raising the Bar in Custom...
Building Trust with Consumers via Social Media and Raising  the Bar in Custom...Building Trust with Consumers via Social Media and Raising  the Bar in Custom...
Building Trust with Consumers via Social Media and Raising the Bar in Custom...
 
What Google+ Means for Marketers: A View from Ford's Experience
What Google+ Means for Marketers: A View from Ford's ExperienceWhat Google+ Means for Marketers: A View from Ford's Experience
What Google+ Means for Marketers: A View from Ford's Experience
 
Using Earned, Owned and Paid Media to Improve Ford's Reputation
Using Earned, Owned and Paid Media to Improve Ford's ReputationUsing Earned, Owned and Paid Media to Improve Ford's Reputation
Using Earned, Owned and Paid Media to Improve Ford's Reputation
 
Ford @ BlogWorld Expo
Ford @ BlogWorld ExpoFord @ BlogWorld Expo
Ford @ BlogWorld Expo
 
The Rise of the Brandividual
The Rise of the BrandividualThe Rise of the Brandividual
The Rise of the Brandividual
 
How to Be an Effective Online Spokesperson
How to Be an Effective Online SpokespersonHow to Be an Effective Online Spokesperson
How to Be an Effective Online Spokesperson
 
Zero to 60: Ford's Social Media Story
Zero to 60: Ford's Social Media StoryZero to 60: Ford's Social Media Story
Zero to 60: Ford's Social Media Story
 
The Online You
The Online YouThe Online You
The Online You
 
Setting Content Free At Ford - Web 2.0 Expo
Setting Content Free At Ford - Web 2.0 ExpoSetting Content Free At Ford - Web 2.0 Expo
Setting Content Free At Ford - Web 2.0 Expo
 
Marketing 2.0 Presentation, March 30, 2009
Marketing 2.0 Presentation, March 30, 2009Marketing 2.0 Presentation, March 30, 2009
Marketing 2.0 Presentation, March 30, 2009
 
Social Media, Personal Branding and Your Career
Social Media, Personal Branding and Your CareerSocial Media, Personal Branding and Your Career
Social Media, Personal Branding and Your Career
 

Último

Call Girls In Noida 959961⊹3876 Independent Escort Service Noida
Call Girls In Noida 959961⊹3876 Independent Escort Service NoidaCall Girls In Noida 959961⊹3876 Independent Escort Service Noida
Call Girls In Noida 959961⊹3876 Independent Escort Service Noida
dlhescort
 
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service BangaloreCall Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
amitlee9823
 
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Anamikakaur10
 
Call Girls From Raj Nagar Extension Ghaziabad❤️8448577510 ⊹Best Escorts Servi...
Call Girls From Raj Nagar Extension Ghaziabad❤️8448577510 ⊹Best Escorts Servi...Call Girls From Raj Nagar Extension Ghaziabad❤️8448577510 ⊹Best Escorts Servi...
Call Girls From Raj Nagar Extension Ghaziabad❤️8448577510 ⊹Best Escorts Servi...
lizamodels9
 
Call Girls In Nangloi Rly Metro ꧂…….95996 … 13876 Enjoy ꧂Escort
Call Girls In Nangloi Rly Metro ꧂…….95996 … 13876 Enjoy ꧂EscortCall Girls In Nangloi Rly Metro ꧂…….95996 … 13876 Enjoy ꧂Escort
Call Girls In Nangloi Rly Metro ꧂…….95996 … 13876 Enjoy ꧂Escort
dlhescort
 
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
amitlee9823
 
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
lizamodels9
 

Último (20)

Call Girls In Noida 959961⊹3876 Independent Escort Service Noida
Call Girls In Noida 959961⊹3876 Independent Escort Service NoidaCall Girls In Noida 959961⊹3876 Independent Escort Service Noida
Call Girls In Noida 959961⊹3876 Independent Escort Service Noida
 
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service BangaloreCall Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
Call Girls Hebbal Just Call 👗 7737669865 👗 Top Class Call Girl Service Bangalore
 
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
Call Now ☎️🔝 9332606886🔝 Call Girls ❤ Service In Bhilwara Female Escorts Serv...
 
Call Girls From Raj Nagar Extension Ghaziabad❤️8448577510 ⊹Best Escorts Servi...
Call Girls From Raj Nagar Extension Ghaziabad❤️8448577510 ⊹Best Escorts Servi...Call Girls From Raj Nagar Extension Ghaziabad❤️8448577510 ⊹Best Escorts Servi...
Call Girls From Raj Nagar Extension Ghaziabad❤️8448577510 ⊹Best Escorts Servi...
 
Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876
Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876
Cheap Rate Call Girls In Noida Sector 62 Metro 959961乂3876
 
Call Girls In Nangloi Rly Metro ꧂…….95996 … 13876 Enjoy ꧂Escort
Call Girls In Nangloi Rly Metro ꧂…….95996 … 13876 Enjoy ꧂EscortCall Girls In Nangloi Rly Metro ꧂…….95996 … 13876 Enjoy ꧂Escort
Call Girls In Nangloi Rly Metro ꧂…….95996 … 13876 Enjoy ꧂Escort
 
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
Call Girls Service In Old Town Dubai ((0551707352)) Old Town Dubai Call Girl ...
 
Uneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration PresentationUneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration Presentation
 
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
Call Girls Zirakpur👧 Book Now📱7837612180 📞👉Call Girl Service In Zirakpur No A...
 
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and painsValue Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and pains
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
 
Business Model Canvas (BMC)- A new venture concept
Business Model Canvas (BMC)-  A new venture conceptBusiness Model Canvas (BMC)-  A new venture concept
Business Model Canvas (BMC)- A new venture concept
 
Whitefield CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
Whitefield CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRLWhitefield CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
Whitefield CALL GIRL IN 98274*61493 ❤CALL GIRLS IN ESCORT SERVICE❤CALL GIRL
 
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60%  in 6 MonthsSEO Case Study: How I Increased SEO Traffic & Ranking by 50-60%  in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
 
(Anamika) VIP Call Girls Napur Call Now 8617697112 Napur Escorts 24x7
(Anamika) VIP Call Girls Napur Call Now 8617697112 Napur Escorts 24x7(Anamika) VIP Call Girls Napur Call Now 8617697112 Napur Escorts 24x7
(Anamika) VIP Call Girls Napur Call Now 8617697112 Napur Escorts 24x7
 
Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024
 
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
👉Chandigarh Call Girls 👉9878799926👉Just Call👉Chandigarh Call Girl In Chandiga...
 
Falcon Invoice Discounting: Unlock Your Business Potential
Falcon Invoice Discounting: Unlock Your Business PotentialFalcon Invoice Discounting: Unlock Your Business Potential
Falcon Invoice Discounting: Unlock Your Business Potential
 
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
 
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
Russian Call Girls In Rajiv Chowk Gurgaon ❤️8448577510 ⊹Best Escorts Service ...
 

Ford's Social Media Story - 2010 edition

  • 1. PUTTING THE “CAR” IN KARMA Scott Monty (@ScottMonty) Global Digital Communications Ford Motor Company (@Ford)
  • 2. We have a fundamental challenge: Q: Thinking about everything you have read, seen, or heard about business in the last year, in general, do you trust corporations a lot less, a little less, the same, a little more, or a lot more than you did at the same time last year? Source: Edelman Trust Barometer, 2009
  • 3.
  • 4. Consumer Quality Sentiment Consumer Quality Sentiment Source: Motivequest Automotove Quality Subsets, 9/1/2008-2/10/2010 4
  • 5.
  • 9. Ninety percent of social media is just showing up. It’s the other half that’s hard.
  • 10.
  • 14. Strategy: to humanize the company by connecting constituents with Ford employees and with each other when possible, providing value in the process.
  • 15.
  • 16.
  • 17. “If you wish to persuade me, you must think my thoughts, feel my feelings and speak my words.”
  • 18.
  • 20.
  • 22. Fiesta Movement stats: 7+ million 750,000 58% 4 million 100,000 97%
  • 23.
  • 24.
  • 25. Explorer Reveal Stats: • 74MM – blogs • 11MM – Twitter • 3.3 MM – "Like" Impressions via Newsfeeds • 3.8 MM – Facebook Wall Post impressions • 300K – Video impressions • Total impressions – 92.4MM • #1 Trending Topic on Twitter; #2 in Google Trends for the day • 500,000-plus 2011 Explorer site visits versus daily average of 7,000 for 2010 Explorer • Hit 50,000 Facebook "likes" of the Ford Explorer by end of day July 26 - added over 10,000 likes in a single day