General introduction to social media
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I am working with two people from the NHS to help them integrate social media into their work. This is the presentation from the first of a three stage process. Although they have lots of skills and knowledge this first step is a general introduction, to make sure they have chance to ask questions and share their knowledge with each other. We used it to agree some broad learning goals and specific actions they can take. Next step is to begin planning specific campaigns as part of their work. The third step will be to reflect what they've learned and identify new learning goals. These sessions will be a month or so apart to give them chance to try things out.
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General introduction to social media
- 1. An introduction to social media Mark Walker, SCIP
- 2. Listening Building Relationships Service Delivery and Development PR and Reputation Management Generating Contacts and Leads Consultation and Engagement Loyalty and Retention Web Traffic and SEO Human Resources Recommendations Brand Awareness
- 3. Communications Income Generation Services
- 6. What on earth is happening?
- 9. There are 30 Million people on Facebook in UK in Sept 2011 From www.checkfacebook.com
- 12. What is social media?
- 13. Grow bigger ears
- 14. Who Can we Hear?
- 15. The Sellers?
- 16. Or the Buyers?
- 18. Be useful http:// www.flickr.com/photos/richevenhouse/2012636456
- 19. Measure and improve Photo by Darren Hester via Flickr
- 28. Getting the right mix
- 33. Getting to grips with social media
- 38. Communications Income Generation Services
Notas do Editor
- How to Choose a Database Mark Walker, SCIP, 01273 234049
- Some more figures from recent surveys A lot of these people fall into groups that we as third sector organisations are working with A CHOICE ? We could pack up and go home after drawing the conclusion that these people are not using the internet so we don ’ t need to change or service delivery to reach these people with new media. They are happy outside of the circle and we are happy to work with them like that. OR We could look at ways to bring these groups inside the circle and more effective in our work and drive down social exclusion through increased digital inclusion by looking at these tools and ideas? These are the people front line organisation in OUR sector see and are seeking to support every day. We have a responsibility as LIOs to lead by example.
- Objectives ...Decide what message you want to convey or what campaign to raise Audience ... Don ’ t decide on a social media platform / tool and then ask your supporters to join that platform then support you as they will first be faced with the barrier of accessing the new tool. Instead establish a presence in the platform or using the tool where you already know your target audience are. Strategy ... Have a clear idea of where the use of social media should take you – treat it like any “ traditional ” marketing campaign in this sense. Its about people and their stories. Implement ... See what others are doing, look at similar organisations. Try out tools and websites, sign up for free trials, tell a limited number of supporters at first. Sustain ... Very important. Don ’ t launch and then leave alone! Social networks need to be cultivated, conversations need to be stimulated and people need their questions and points they raise responded to. If this doesn ’ t take place the network will very quickly loose its inertia. Consider writing this “ gardening ” role into someone ’ s job description or recognising it as a key organisational task. Don ’ t be concerned if you feel the need to “ pull the plug ” on a communication idea if its not working. As most social media is free or very low cost this shouldn ’ t have a huge impact financially.