1. PRESENTED BY:
5/1/2013BrianWalter, Center School District #58, MO
Chrissy Chandler, Center School District #58, MO
Dave Murray, Center School District #58, MO
Justin Jarus, SchoolDude
Brian Holland, SchoolDude
A BEST PRACTICES WEBCAST FOR THE
EDUCATION TECHNOLOGY PROFESSIONAL

2.  Finding Efficiencies with Automated
Technology Management Solutions
 Best Practices with Center School District
#58, MO
 ITDirect and ITAMDirect Overview
 Q&A

3.  More work to do with less staff
▪ More assets to manage
▪ BYOD and 1:1 computing
▪ Student toTechnician ratio is increasing
▪ Increased 5% in K12 schools
▪ Aging equipment
▪ Little time for preventive maintenance

4. The backbone of your entire IT operations. If it is not
optimized and streamlined, how can the rest be?
66%
57%
51%
38%
44%
57%
72%
70%
Effectively support the needs of the…
Meet your department’s yearly objectives
Maintain network systems adequately
Install IT applications
Maintain IT applications
Plan for new technology
Implement new technology
Integrate technology into the classroom

5.  Average school processes about 1 incident request per
student annually
 ITDirect reduces time to complete each work order by
15-30 minutes
(# of students x 30 minutes) 4000x30 2000 hours
60 minutes 60 saved annually
Multiply annual hours saved by your hourly labor rate –
that’s how much $$$ you can save!

6.  Save up to $24 per computer during an audit
 Save you up to 17 minutes per computer during an
audit
 Locate lost or stolen assets
 Manage all software licenses
 Save 30 minutes per incident
 Automate communication and feedback with
customers
 Reduce ticket submission by 20%
 Reduce total cost of ownership by up to 80%

8. • 2,500 Students
• 9 Buildings
• 400+ District Staff
• 7 IT Team Members

9.  Limited user access to database
 Unable to access anywhere, anytime
 Lack of resources
 Inventory process too time consuming
 Manual processes in place

10.  Web based inventory system accessible from
anywhere
 Low-cost solution for both IT help desk and
asset management system
 Ability to have end users submit requests
 Multiple access from multiple users

11.  ITDirect
 Easy to user
 Quick and simple training
 ITAMDirect
 Quick and simple training
 Issue pushing out Group Policy Updates to deploy
the Agent.

12.  End users/requesters
 Faster results
 Enjoy email updates
 Saw the value for district
 Internal team
 Keeps team organized
 Increases efficiencies
 User friendly for both users and IT staff
 Upper Management
 Likes reporting features—inventory reports assist in
federal and state audit requests
 Increased confidence with inventoried equipment

13.  ITDirect
 Centralized—web based—location for all IT requests
 Helps keep department organized and more effective
 Tracking and reporting
 Automated workflow process helps us be more efficient
 ITAMDirect
 Agent inputs all laptops, netbooks, and desktops
 Ability to report on devices needing replacements
 Bulk input of assets
 Ability to store offline assets
 Since stored in the cloud, inventory list is offsite and safe

14. 14

15. 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Your District Peer Average SchoolDude All-Stars
0.2 0.4 0.6 0.8 1.0 1.2 1.4 1.6 1.8 2.0
Your District Peer Average SchoolDude All-Stars
10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Your District Peer Average SchoolDude All-Stars
Percentage of Incidents Submitted On-Line
Number of Incidents Recorded / Student / Year
Percentage of Incidents Completed within One Day

16. We recommend all of these actions; however, based on the chart above we’ve highlighted a few for
you to focus on.
1. Setup:Validate the optimal use and assignment of Class and Purpose Codes for incidents.
2. Requesters: Encourage your District’s staff and teachers to submit their incident requests on-line
with MySchoolBuilding.
3. Customer Service Communications. Enable closed-loop communications to your requestors with
automated email notifications.
4. Reinforce Key Processes: Established documented and tested processes to improve the
productivity of your staff and your team’s responsiveness to resolve incidents on a timely basis.
5. Capture Essential Data. Capture the essentials of the incident requests – the “who’s requesting”,
“what is it about”, “when was it requested and completed”, “where is the issue”, “why is the work
being done” to facilitate timely resolution of requests.
6. Capture Financial Impacts. Capture key financial impacts on your organization including the labor
hours, transaction details, inventory, and components to resolve request.
7. Measure: Enable key reporting to establish the volume of requests and service response times.
8. Survey Internal Customers. Establish a baseline and ask your customers how they view your
technology support operations process, service cycle times, and service quality.
9. Continuous Improvement. Analyze qualitative and quantitative feedback and institute process
changes to continually improve your overall performance.
10. TellYour Story. Share your key performance indicators and performance results with your internal
customers and your District leadership.

17. • Teachers, professors, faculty, students, general
staffRequester
• Principal, Residential Dir., Dept. Head, Dept.
AdminAsst.SiteAdministrator
• Front-line technology assistant for a
site/locationSite Resource
• Field PersonnelTechnician
• Service or GroupType ManagerSupervisor
• Maintains system setup – “do all, see all”Administrator

18. To request an ITDirect and/or ITAMDirect
demo: salesrequest@schooldude.com or
www.schooldude.com/attend-demo.php

20. • The presentation and a recording of today’s
webcast
will be available at:
www.schooldude.com/resources
• Don’t miss these resources:
• Crete-Monee School District, IL (ITDirect Case
Study)
• Empowering the End User for Greater Control
(Help Desk webcast)

21.  Brian Walter
Center School District #58
bwalter@center.k12.mo.us
 Chrissy Chandler
Center School District #58
cchandler@center.k12.mo.us
 Dave Murray
Center School District #58
dmurray@center.k12.mo.us
 Justin Jarus,Applications Engineer, SchoolDude
justin.jarus@schooldude.com
1-877-868-3833
 Brian Holland, Regional Sales Manager, SchoolDude
brian@schooldude.com
1-877-868-3833
Serving more than
5,800 Educational
Organizations
Request an ITDirect/ITAMDirect demo: salesrequest@schooldude.com or
www.schooldude.com/attend-demo.php
Any Questions, Comments Email: territory4@schooldude.com