The document discusses traditional views of newcomer acculturation and socialization in organizations. It presents a model of newcomer sense-making where newcomers enter an organization, experience changes that lead to surprises and contrasts from their expectations. Newcomers then engage in sense-making by attributing meaning to their experiences and selecting behavioral responses while updating expectations and views of the situation. The sense-making process is informed by others' interpretations, personal interpretation schemes, predispositions, past experiences, and inputs from the organization.