Companies realize, to be successful, they must transform and deliver an enriched and full experience for both customers and the employees by: • Integrating the entire business to deliver the results the customer and employee want, at every touch point. • Establishing a frictionless enterprise platform, governed by a new, flexible operating model with adaptive and easily configurable processes and systems. Digital Transformation: Enriching the user experience through strategy, process, people, and technology.

1. Scalar Digital Transformation

2. Today’s user expectations
and digital landscape
 Have been plugged in since they were born
 Have constant access to the entire knowledge base
of humanity on their phone
 Familiar with a common navigation standard
and user interface
 Are creating and consuming media every waking hour
 More control over how they spend their money
than ever before
 Demand everything at an instant

3. Disrupted
 Selling segmented products
 Disconnected interaction
and processes across different
departments
 Widening employee skills
mismatch
 Working with separate silos
of data
 Stagnant or declining asset
utilization
 Dealing with long product
release cycles
Disruptor
 Connecting your entire portfolio
to customer value
 Full context for all customer and
employee interactions
 Attracting new and innovative talent
 Adaptive leadership models
 Ability to associate and connect
data to create new business insights,
address market demands and
establish new growth engines
 Continuous upgrades and use of
innovative technology to meet the
needs of your customers
 Launching new and innovative ideas
in days, not months or years

4. REFINE BUILD
PLAN
Service Platforms
Applications
Security Infrastructure Cloud
Enabling New Business Models
AUTOMATION
CONTEXTUAL DATA CONTEXTUAL DATA
DATA INTEGRATION
Clients Employees

5. Digital Transformation
Enriching the User Experience
through Strategy, Process,
People, and Technology

6. Security &
Risk Advisory
Infrastructure
Cloud
Digital Transformation
Enabling New Business Models via Enterprise Platforms
Scalar Practice Areas

7. Scalars Digital Transformation practice
can help your organization
 Meet core business needs and improved
customer experience
 Decrease operating costs through automation
and flexible workflows
 Create a scalable, cross departmental platform
 Move with agility and adaptability

8. Digital Transformation utilizes core platform
technology and applications. These elements
form the basis of all engagements and are
populated with common data, representing
best practices for implementation.

9. Get Started:
Our Six-Step Methodology
Understand
Assemble
Familiarize
Gather
Research
Analyze
Evaluate
Communicate
Finalize
Develop
Test
Prove
Train
Enable
Support
Review
Assess
Conclude
TRANSFORMATION MATURITY
INCREASEDEFFICIENCYANDEFFECTIVENESS
CLOSE
TRANSITION
CREATE
PLAN
EXAMINE
INITIATE

10. INITIATE
 Understand and scope the customers’ needs while
assessing their maturity level. This will help in building
an overall strategy.
 Begin the preparation work by creating a responsibility
assignment matrix and building the delivery team.
 This is followed by a formal engagement kickoff which all
stakeholders are made aware of the members of the
project team, clients, and roles of each team member along
with the high-level project schedule.

11. EXAMINE
 Conduct workshops to understand existing processes.
 Collaborate and align on inter-departmental objectives.
Evaluate their needs and how each one fits in the overall
strategy. The key takeaway here is to create awareness while
promoting industry standards.

12. PLAN
 Finalize implementation timeline and present the work back
schedule highlighting milestones and key deliverables.
 Refine configuration requirements and maintain transparency
and alignment with the business.

13. CREATE
 Run Agile Scrum cycles to realize business objectives and
value through rapid configuration and transparent reporting.
 Keep a consistent flow of communication with stakeholders
through weekly touchpoints providing a project status and
presenting the latest build of the platform showcasing new
configurations.

14. TRANSITION
 User Acceptance Testing (UAT) is completed and signed off.
At which point we move into customer support readiness
for both go-live and post go-live phases. One of the measures
of success is platform adoption and a smooth transition is
key to this.

15. CLOSE
 Upon completion, we will conduct a formal engagement
closure which includes internal feedback of lessons learned
and measuring the project success.
 Even though an engagement concludes, the strategy of the
business typically incorporates a Continuous Service
Improvement (CSI) program. This ensures processes and
platform stay ahead of the business needs and continue to
drive efficiency and maintain or reduce operating costs.

16. Interested in learning more? Email
digitaltransformation@scalar.ca