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Chun Hoi Lam
Chun Hoi Lam
TecnologiaNegócios
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Chapter 1 Basic concepts - understanding information
Topics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What is data ? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
What is data ? (Continued) ,[object Object],[object Object],[object Object],[object Object]
Some definitions of information ,[object Object],[object Object],[object Object],[object Object]
Some definitions of information (Continued) ,[object Object],[object Object],[object Object],[object Object],[object Object]
 
Data processes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Data processes (Continued) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Data processes (Continued) ,[object Object],[object Object],[object Object]
Value of information ,[object Object],[object Object]
Value of information (Continued) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Sources of information ,[object Object],[object Object],[object Object]
Qualities of information ,[object Object]
Qualities of information Time Content Form Additional Characteristics Timeliness Accuracy Clarity Confidence In Source Currency Relevance Detail Reliability Frequency Completeness Order Appropriate Time Period Conciseness Presentation Received By Correct Person Scope Media Sent By Correct Channels
Qualities of information ,[object Object],[object Object],[object Object],[object Object],[object Object]
Qualities of information ,[object Object],[object Object],[object Object],[object Object]
Qualities of information ,[object Object],[object Object],[object Object]
Qualities of information ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The business environment ,[object Object],[object Object],[object Object],[object Object]
The business environment ,[object Object],[object Object]
 
Internal business resources ,[object Object],[object Object],[object Object],[object Object]
Tangible assets (physical resource base) ,[object Object],[object Object],[object Object]
Intangible assets (conceptual resource base) ,[object Object],[object Object],[object Object]
The e-business concept ,[object Object],[object Object],[object Object],[object Object]
Decision behaviour ,[object Object],[object Object],[object Object],[object Object],[object Object]
Decision behaviour (Continued) ,[object Object],[object Object],[object Object]
Decision behaviour (Continued) ,[object Object],[object Object],[object Object]
Hard data and soft data ,[object Object],[object Object],[object Object],[object Object]
Levels of managerial decision making ,[object Object],[object Object]
 
Levels of managerial decision making ,[object Object],[object Object],[object Object],[object Object],[object Object]
Levels of managerial decision making ,[object Object],[object Object],[object Object],[object Object],[object Object]
Levels of managerial decision making ,[object Object],[object Object],[object Object],[object Object],[object Object]
Levels of managerial decision making ,[object Object],[object Object]
Decision characteristics Table 1.3 Information characteristics for decisions by management levels Table 1.2 Decision characteristics and management level Information Management Level Time Period Frequency Source Certainty Scope Detail Strategic Wide Infrequent External Less Certain Wide Summarised Tactical       Operational Narrow Frequent Internal More Certain Narrow Detailed Decision Management Level Type Of Decision Time Scale Impact On Organisation Frequency Of Decisions Strategic Unstructured Long Large Infrequent Tactical  Medium Medium  Operational Structured Short Small Frequent
Decision-making theory ,[object Object],[object Object],[object Object],[object Object]
An example Name of event or process Credit request Condition (question when event occurs) Is credit OK ? Alternative results Yes or No Alternative actions If Yes: Continue IF No: Refuse order
Decision-making theory ,[object Object],[object Object]
Decision-making theory ,[object Object],[object Object]
Decision-making theory ,[object Object],[object Object],[object Object]
 
 
 
 
 
Knowledge Management ,[object Object],[object Object]
Two main knowledge types ,[object Object],[object Object]
Applications of Knowledge management ,[object Object],[object Object],[object Object]
Applications of Knowledge management ,[object Object],[object Object]
Applications of Knowledge management ,[object Object],[object Object]

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Bis Chapter1

  • 1. Chapter 1 Basic concepts - understanding information
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  • 15. Qualities of information Time Content Form Additional Characteristics Timeliness Accuracy Clarity Confidence In Source Currency Relevance Detail Reliability Frequency Completeness Order Appropriate Time Period Conciseness Presentation Received By Correct Person Scope Media Sent By Correct Channels
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  • 37. Decision characteristics Table 1.3 Information characteristics for decisions by management levels Table 1.2 Decision characteristics and management level Information Management Level Time Period Frequency Source Certainty Scope Detail Strategic Wide Infrequent External Less Certain Wide Summarised Tactical       Operational Narrow Frequent Internal More Certain Narrow Detailed Decision Management Level Type Of Decision Time Scale Impact On Organisation Frequency Of Decisions Strategic Unstructured Long Large Infrequent Tactical  Medium Medium  Operational Structured Short Small Frequent
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  • 39. An example Name of event or process Credit request Condition (question when event occurs) Is credit OK ? Alternative results Yes or No Alternative actions If Yes: Continue IF No: Refuse order
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