1. Saumya Ranjan Samantaray
Address: HOTEL VITS | Laxmi Sagar | Bhubaneswar | Odisha | India| PIN-751006
Phone Number: +91 0674 6601075 Mob. No: +91 9178333577 8093099969
Email: saumyaranjan82@gmail.com Skype ID: saumyaranjan82
Career Objective: I am a highly resourceful Room Division Manager having 12yrs plus experience in
the hospitality industries. Hardcore focus on revenue management with a commitment to Guest
services & achieve GOP for the company. Proven record of success in identifying new corporate &
creating strategies to achieve high ARR & REVPAR. Build & maintain healthy relationship with major
OTAs & Tour operators to ensure high ranking and to drive more business to the Hotel. An effectual
and reliable team leader with the ability to work on agreed deadlines with a creative approach to
problem solving linked with effective written and verbal communication skills.
Educational History:
• Successfully completed Post Graduate Diploma in Accommodation Operation & Management
from National Council for Hotel Management and Catering Technology, New Delhi in
2004
• Passed Bachelor in Science (Math Honours) from Utkal University, Odisha in 2002.
• Passed Intermediate in Science in 1999 under council of Higher Secondary Examination,
Odisha.
• Passed 10th
from Board of Higher secondary education, Odisha in 1997.
Professional Experience:
► Hotel VITS, A unit of Kamat Hotels India Ltd, Bhubaneswar
( This property having 69 rooms, 3 F&B outlets, 4 Banquet Halls and swimming pool.)
● Room Division Manager 1st
April 2014- Present
● Executive Housekeeper 21st
June 2010 – 31st
March2014
Job Summary:
● Being a Room division Manager, have successfully & efficiently handled the room operations with a
proven track record of understanding the requirements of the client & providing customized services.
Playing active role in room sales. Proficient in handling client queries & trouble shooting complaints
and issues. Playing an excellent role in Revenue management, have been handling all OTAs. Skill of
relationship building & technique of negotiation. An effective team player with good communication &
interpersonal skills. Strong analytical abilities combined with skills to plan & implement novel ideas.

2. ● I am sole responsible for planning, organizing, and developing of the overall operation of the both
Front Office & Housekeeping department in accordance with Company’s SOP and guidelines along with
assuring the highest degree of quality guest care is maintained at all times.
● Reporting to the General Manager & responsible for the general administration and
profitability of the hotel rooms division. Always be leading the operating team, including
housekeeping, front of house, reservations, operators, concierge services, access control, and
this include liaising with all disciplines in the hotel to ensure seamless delivery of the desired
quality in product and service.
Responsibilities:
1. Coordinates with other departments in the hotel and maintains open communications
with them to find better ways to serve the guests;
2. Maintain responsibility for staffing, purchasing, budgeting & achieving the GOP.
3. Supervise the room’s division payroll, availability controls, and monthly plans.
4. Manage and direct all Housekeeping activities to ensure that the highest levels of
cleanliness and guest satisfaction & also maintaining high level of service and cleaning
& maintenance standards in all areas of responsibilities.
5. Conduct the inspection rounds of the areas to ensure that proper upkeep, maintenance
and standards are maintained.
6. Constantly alert for newer methods, techniques, equipment and material that will
improve the overall operations in a more efficient way at reduced cost.
7. Generating MIS for the Entire Room Division.
8. Provide Training the team into functional activities.
► Hotel Lily Sarovar portico, Nashik, India
(This property having 42 rooms, 4 F&B outlets, 3 Banquet Halls)
● Executive Housekeeper 1st
April 2009- 10th
June 2010
Tasks and Responsibilities:
● Manage the daily activities of the Housekeeping department to include appropriate
Cleaning of all offices, concourses, seating areas, washrooms, restaurants, suites, and all public
spaces.
• Planning, organizing and directing team members to ensure the highest degree of guest
Satisfaction.
• Daily supervision of the housekeeping staff, including the day, event and post-event crews.
• Daily supervision of Purchase, re-order and maintain housekeeping supplies and inventory.
• Conduct pre-event inspections of all rooms, concourses, clubs, seating areas and public
Areas prior gate opening for every event held at the Arena.
• Recruit, schedule and train all new housekeeping staff members.

3. • Maintain the housekeeping budget, providing billing summaries and expenses for all pre
And post events.
• Uphold the highest standards of cleanliness, safety, and conduct.
• Knowledge of OSHA and safety standards within Housekeeping department.
• Determines and maintains the department work schedule used to notify staff of
• Upcoming events and ensure proper preparation and staffing for each event.
• Ensures the proper maintenance of all equipment; makes arrangements for repair
And/or replacement of used and damaged equipment.
► Mystic Valley Spa Resort, Mumbai, India
( This property having 109 all suites, 3F&B outlets, 5 Banquet Halls, Spa &swimming pool.)
• Asst. Manager Housekeeping (HOD) 20th
August 2008 – 31st
March 2009
Tasks and Responsibilities:
• Inspect the guest rooms are cleaned according to the specific room checklist and ensure that
they meet the standard of the establishment in terms of cleanliness and aesthetic value.
• Check par-stock of linen and guest supplies at the floor and ensure smooth operation on a day-
to-day basis.
• Make duty roaster for the staffs.
• Preparing yearly EPDR (Employee Personal Development Record) of all attendants.
• Attending departmental team meeting as and when required.
• Conduct monthly team meeting with the attendants assigned with me.
• Reporting the maintenance and making sure it is done in time.
• Check the delivery of soiled linen to the laundry and make requisition for fresh linen.
• Making 6 months training plan for the employee development plan.
• Quarterly and yearly appraisal preparing for the room attendants.
• Train the room attendants for maximum productivity & standard of efficiency.
• Check the room attendant trolley to ensure that it is well stocked with linen and supplies.
• Check turn-down if in the evening shift.
• To identify and anticipate guest’s needs and requirements.
• Handling guests complaining and make sure that will not repeat next time.
• Double check on the room checklist before making the room available for sale.
• Maintain close contacts with all coordinating departments for proper functioning.
• Record all lost and found items as per laid down norms.
• If in public area checking all the guest rest rooms, lobby and outlets cleaning.
• Lobby entrance glass and entrance area inspection.
• Performing special cleaning such as carpet shampooing, scrubbing the floor etc.
► The Hans Coco Palms Resort, Puri Beach, India
( This property having 37 rooms, 2 F&B outlets, 2 Banquet Halls and swimming pool.)
● Housekeeping Executive April 2004 – 16th
August 2008
Tasks and Responsibilities:

4. • Manage the daily activities of the Housekeeping department to include appropriate
Cleaning of all offices, concourses, seating areas, washrooms, restaurants, concession
Stands, suites, and all public spaces.
• Daily supervision of the housekeeping staff, including the day, event and post-event
Crews.
• Daily supervision of the grounds keeping staff, including the day, event and post-event
Crews.
• Purchase, re-order and maintain housekeeping supplies and inventory.
• Conduct pre-event inspections of all rooms, concourses, clubs, seating areas and public
Areas prior gate opening for every event held at the Arena.
• Recruit, schedule and train all new housekeeping staff members.
• Maintain the housekeeping budget, providing billing summaries and expenses for all pre
And post events.
• Uphold the highest standards of cleanliness, safety, and conduct.
• Determines and maintains the department work schedule used to notify staff of
• Upcoming events and ensure proper preparation and staffing for each event.
• Ensures the proper maintenance of all equipment; makes arrangements for repair
► The Swosti Premium, Bhubaneswar India
( This property having 159 rooms, 5 F&B outlets, 7 Banquet Halls, Health club & swimming pool.)
● Floor Supervisor Nov’03 –April’04
Tasks and Responsibilities:
●Supervise the guest rooms in assigned floor and are responsible for the efficient and smooth operation
of the department.
● Lay down service standards regarding cleanliness, amenities and maintenance in rooms and public
areas and ensure adherence to these.
● Efficiently manage the inventory of supplies, linen and equipment
● Monitor and control consumption of guest and cleaning supplies, devise methods for optimal usage of
cleaning supplies
●Ensure through regular monitoring of guest feedback, prompt, efficient and accurate service to all
guests.
● Plan and implement preventive maintenance and cleaning schedules for rooms and public areas.
● Monitor productivity standards and Schedule staff in order to optimize manpower.
● Review the monthly business/occupancy reports and develop a work plan.
● Ensure that all the operational standard procedures/guidelines set for all the
processes/activities/situations are followed (Key Control, Lost & Found etc).
● Co-ordinate with the Front Office on releasing of rooms and special guest requests.
►Toshali Sands Resort, Puri Beach, India
( This property having 108 rooms, 3 F&B outlets, 4 Banquet Halls, Health club & swimming pool.)

5. ● Industrial Trainee May’03- Oct’03
● Learn and deliver quality housekeeping services to guest accommodation, public facilities, and back of
house areas of the property in a consistent, cost effective and safe manner, resulting in the highest
standard of guest satisfaction.
Achievement
● I joined as a Pre-opening Executive Housekeeper in Hotel VITS and able to set the Housekeeping dept
successfully with proper Vision and Mission. Establish and maintain HK and Laundry scheduling
procedures. Organize the department as a Team to get the maximum output of each employee to
maintain the standards of House Keeping.
Special Skil ls:
● Computer literate – (MS Office Package, Outlook, E-mail & Internet).
● Operating Software – (IDS Hotel Tycoon Champagne).
● Built an excellent reputation with client as a competent knowledgeable & helpful staff.
● Self-motivated, developed strong organizational and customer service skills.
● Ability to work well both independently and in a team environment.
● Undertake responsibilities as detailed in job description completely.
● Actively pursue opportunities for learning self-development & organizational growth.
● Show empathy towards guest needs while considering cultural differences.
● Motivates colleagues and provide a work environment which brings out the best in team.
● Listening actively and processing information before responding.
● Treating all colleagues and guests with respect and doesn’t discriminate against others.
● Strong planning and organizational skills.& flexible working style
• Work well under pressure in demanding environments.
• Strong interpersonal skills, proven ability to work well with individuals at all levels
• Possess strong analytical and problem resolution skills.
• Dedicated individual; achieving a reputation for consistently going beyond require.
• Capable & open to learn new skills, systems & procedure to meet changing needs.
Personal Details:
● Father’s Name : Mr. Alekh Bihari Samantaray
• Occupation : Working in Hotel Industry.
• Date of Birth : 10th September 1982.
• Marital Status : Married.
• Religion : Hindu
• Nationality : Indian
• Passport no. : J5736567
• Date of Issue : 22/03/2012
• Place of Issue : Bhubaneswar
• Hobbies : Playing Cricket and listening to music.
• Languages Known : English, Hindi, Oriya, Bengali

6. Few words to say:
I am seeking for an opportunity to self-motivate direction in to a carrier with purpose and keenness to
learn, adopt and implement to challenging work environment. I want to make an overall contribution
that benefits both the organization and self.
I hereby declare that the above information is true & correct to the best of my knowledge.
DATE:
PLACE: Bhubaneswar, India (SAUMYA RANJAN SAMANTARAY)

7. Few words to say:
I am seeking for an opportunity to self-motivate direction in to a carrier with purpose and keenness to
learn, adopt and implement to challenging work environment. I want to make an overall contribution
that benefits both the organization and self.
I hereby declare that the above information is true & correct to the best of my knowledge.
DATE:
PLACE: Bhubaneswar, India (SAUMYA RANJAN SAMANTARAY)