1. Comparative Analysis
of the Role of Civil
Society in Providing
Social Welfare Services
in the Western Balkans
Belgrade, November 2013.
1

2. CIP – Katalogizacja u publikaciji
Narodna biblioteka Srbije, Beograd
364(497-15)
061.2(497-15)
KOMPARATIVNA analiza uloge civilnog
na Zapadnom Balkanu / [autor SeConS, grupa za
razvojnu inicijativu ; urednik Ivan Marin]. -
ISBN 978-86-917355-0-0
1. SeConS, Grupa za razvojnu inicijativu (Beograd)
a) Socijalna zaštita- Zapadni Balkan
b) Nevladine organizacije - Zapadni Balkan
COBISS.SR-ID 203260684
2

3. Tel:+381 11 238 15 77
Fax: :+381 11 238 15 77
Urednik
Ivan Marin
Autor
Tel:+381 11 412 12 57
Fax:+381 11 344 73 86
Belgrade, November 2013.

4. 1
7
2
Bosnia and Herzegovina
8
3
Montenegro
35
4
4
Introduction
Croatia
51

5. 5
Kosovo
66
6
Srbija
79
97
8
Recommendations
103
9
Annex
111
5

6. ASB
BiH
Bosnia and Herzegovina
CSW
Centre for Social Work
SWC
Social Welfare Centre
DFID
Department for International Development (UK)
EU
European Union
FBiH
Federation of Bosnia and Herzegovina
LGBT
Lesbian, Gay, Bisexual, Transgender
NGO
Non-governmental organisation
CSO
Civil Society Organisation
RS
Republika Srpska
UNDP
United Nations Development Programme
UNICEF
6
Arbeiter-Samariter-Bund, Deutschland e.V.
United Nations Children’s Fund

7. 1
INTRODUCTION
T
1
7

8. 2
S
In FBiH, social protection is under
the jurisdiction of the entities and
cantons.
series of
District also has
8

9. 2.1
Bosnia and Herzegovina
W
prote-
9

10. 2
2.1.2 ANALIZA INSTITUCIONALNOG OKVIRA
T
family and veteran protection,
tu
re-
.
2
1
monitoring
concerning
10

11. 2.2
Republika Srpska
2.2.1
ANALYSIS OF THE LEGAL FRAMEWORK
T
he Constitution of Republika Srpska
are
apply.
No. 24/10);
11

12. 2
The Law on Social Protection
provided by law, are impleme-
provided for an individual, a
Above all,
12

13. Republika
13

14. 2
The Law on the Protection of Civil Victims of War
14

15. 2.2.2 ANALYSIS OF THE INSTITUTIONAL FRAMEWORK
Three ministries are competent for social
C
protection
pro-
15

16. 2
Pro3
1
by
16

17. protection
Family
2.3
Federation of Bosnia and Herzegovina
2.3.1 ANALYSIS OF THE LEGAL FRAMEWORK
17

18. 2
28/13);
9-10/10).
ri-
a common obligation.
protection are provid-
4
1
federal,
.
The Law on the Principles of Social Protection, the Protection of Civil Victims
of War and the Protection of Families with Children of the Federation of BiH
4
18

19. w
Federation
19

20. 2
Sara-
training
care.
except
and
20

21. impeded
Central
material
accofamily
21

22. 2
an
2.3.2 ANALYSIS OF THE INSTITUTIONAL FRAMEWORK
Labour
22

23. 2
5
elderly
5
23

24. 2
2.4.1 ANALYSIS OF THE LEGAL FRAMEWORK
T
no. 1/03, 4/04, 19/07 and 2/08);
prote-
pe-
24

25. of
by law.
2.4.2 ANALYSIS OF THE INSTITUTIONAL FRAMEWORK
Soci
25

26. 2
2.5
Associations of Citizens in Social Protection
6
1
26

27. 7
2
.
8
.
3
9
4
10
5
11
6
.
7
in
8
2009, p. 71
9 Ibid, p. 82
10 Idid, pp. 98, 102
11 Idid, p. 117
27

28. 2
A number of non-go-
12
1
eco.
13
2
14
3
co15
4
13
p. 115
15
28

29. 16
5
ca.
17
6
18
7
.
19
8
.
be added.
in 2011), Sarajevo: CPCD and TACSO, 2013.
29

30. 2
on cooperation
.
20
1
20 Idid, p. 124
30

31. .
21
2
number
development
3
capacity22
welfare
21 Idid, p. 141
31

32. 2
.
4
23
2.6 Summary and Recommendations for Advocacy Work
L
32

33. regu-
33

34. 2
34

35. 3
3.1
Analysis of the Legal Framework
No. 46/2010
39/2011
35

36. 3
by
36

37. ser
154).
37

38. 3
3.2
Analysis of the Institutional Framework
T
sonnel.
unit in
,
25
2
.
26
3
importance for local social protection
26
38
1
)24

39. 159
tre for
ntellectual
Bijela
.
27
4
5
28
. Local
29
6
3.3
Associations of Citizens in Social Protection
I
39

40. 3
30
7
31
8
.
32
9
33
10
.
and from foreign
32 Ibid, p.22
33
40

41. 201111
34
35
12
.
36
13
TABLE 3.1 THE ALLOCATION OF FUNDS FROM GAMES
OF CHANCE FOR NGOS (2012)
Area
Share in the total
fund of the call
of addiction
TOTAL
35
41

42. 3
1.
.
37
1
doc
42

43. TABLE 3.2 THE ALLOCATION OF FUNDS FOR NGOS
FROM MUNICIPAL BUDGETS IN EUR IN 2011
Municipality
Andrijevica
Bar
Budva
Bijelo Polje
Berane
Cetinje
Danilovgrad
Podgorica
Kolašin
Kotor
Mojkovac
Plav
Pljevlja
Tivat
Ulcinj
TOTAL
Funds allocated for
NGOs in 2011
8,500
70,000
65,000
40,000
30,000
19,600
28,000
45,000
60,000
5,000
20,000
10,000
60,000
6,000
30,000
14,000
20,000
55,000
30,000
1,000
5,000
622,100
Funds distributed to
NGOs in 2011
8,500
n/a
33,000
n/a
23,500
11,500
n/a
32,000
60,500
10,000
20,000
10,000
47,000
1,000
n/a
14,000
20,000
36,000
30,000
n/a
0
357,000
Source: www.crnvo.me
43

44. 3
pro-
.
38
1
following
38
44

45. 39
2
40
3
living in
location.
.
441
TABLE 3.3 LOCAL SOCIAL WELFARE SERVICES IN MONTENEGRO
Service
NGO
Local
Red
government Cross
Public
inst. self
Total
Support for living in a family
Daily care/centre
9
7
16
Supported living
2
1
3
19
41
16
vice
22
4
20
10
10
11
lation
2
2
13
2
Daily meal
1
2
Sub-total
70
8
13
1
2
3
28
108
1
15
2
2
9
9
40 Ibid, p.18
41 Ibid, p. 254
45

46. 3
3
21
3
3
24
10
46
Mediation
10
2
48
2
15
15
5
5
3
3
7
7
1
1
4
4
1
mediation
2
1
5
1
6
1
1
1
1
mediation
1
1
1
1
Sub-total
46
151
7
Total
221
15
1
2
159
29
267

47. TABLE 3.4 LOCAL SOCIAL WELFARE SERVICES IN MONTENEGRO
ACCORDING TO THE TARGET GROUP
Target group
Number of
services
Percentage
Number of
of sevices
for a given
target group
out of the
total number
of services
Number of
NGOs
providing
the
services
75
people
violence
13,542
68
62
3,703
62
49
Percentage
of NGOs in
the services
for a given
target group
2,359
21
18
Young people 21
819
19
Family
649
17
18
8
5
Roma and
9
2239
9
LGBT
5
899
5
42
1
.
2
43
47

48. 3
44
1
A large number of non-governmental orprocess. There are no clear mechanisms
.
2
45
.
3
46
44 Ibid, p. 6
45 Ibid, p. 12
48

49. 3.4 Summary and Recommendations for Advocacy Work
S
Recommendations for advocacy work:
1. The role of the NGOs should be promoted on the basis of the available
research and data.
49

50. 3
2. Advocacy work for multi-year funding.
3. Advocacy work for the coordination of the line Ministry and the central
fund.
50

51. 4
4.1
T
CROATIA
Analysis of the Legal Framework
he Constitution of the Republic of Croatia
ticle 3).
cial
of
objec-
manner
The Social Welfare Act
(Article 3).
51

52. 4
CROATIA
meeting
foreign
We-
52

53. 53

54. 4
CROATIA
.
47
1
54

55. 4.2
Analysis of the Institutional Framework
T
1
48
.
49
2
50
3
51
4
48
55

56. 4
CROATIA
tion of
operational
alike).
.
52
1
53
limited2
56

57. 54
prevail3.
4.3
S
Associations of Citizens for Social Protection
Croatia
55
56
5
4
.
of
important.
.
57
54 Ibid, p. 368-370
55
56 Ibid, p. 364
57
Zagreb, 2012, p. 42
57

58. 4
CROATIA
58
1
59
2
.
60
3
61
4
Demand for
58
59 Ibid, p. 7
60 Ibid, p. 15
61 Ibid, p. 29
58

59. .
62
5
. Finally,
63
6
64
7
65
8
left
.”
66
9
initia-
62 Ibid, p. 38
63 Ibid, p. 40
59

60. 4
CROATIA
67
1
from 2011
.
68
2
(main-
6
60
godini

61. in
2013).
69
3
.
61

62. 4
CROATIA
later on)
TABLE 4.1 DATA ON APPROVED PROJECTS OF CITIZENS’ ASSOCIATIONS
BY THE MINISTRY OF SOCIAL POLICY AND YOUTH
Period
Area
Number of
associations
Average
budget
HKN
Average
budget
EUR
Total
budget
HKN
Total
budget
EUR
Protection
35
258,921
34,695
9,062,229
1,214,339
Social and
13
190,900
25,581
2,481,698
332,548
2010-2013
period
2010-2013
period
an activity
Second year
Protection
52
206,904
27,725
10,759,000
332,546
Social and
19
178,009
23,853
3,382,167
453,211
119
208,684
27,964
25,685,094
3,441,803
119
208,684
27,964
25,685,094
3,441,803
2011-2014
Second year
2011-2014
TOTAL
62
an activity

63. TABLE 4.2 OVERVIEW OF AVAILABLE FUNDS FOR ASSOCIATIONS WITH
THE MINISTRY OF SOCIAL POLICY AND YOUTH FOR 2012
Total
amount
550,000
365,000
48,910
53,816
September-December
2012
236,092
April-December 2012
174,200
550,000
73,700
5,000,000
TOTAL
4,450,225
1,300,000
young people
103,180
1,761,877
Promotion and protection of
770,000
401,611
young people
73,700
33,210,635
Development of volunteering
Total
amount
Implementation period
670,000
1,200,000
160,800
45,109,123
6,044,623
2012
2012
70
1
.
71
2
63

64. 4
4.4
S
CROATIA
Summary and Recommendations for Advocacy Work
ocial welfare system.
next period.
Role of local and regional authorities.
Role of the NGO sector.
64

65. Recommendations for advocacy work:
1. Establishing mechanisms for monitoring the activities of the NGO sector
A
welfare
2. Advocacy work for the establishment of a mechanism for the permanent
3. Advocacy work for the deinstitutionalisation of the social welfare system.
4. Advocacy work for building a system of support for the licensing process.
65

66. 5
5.1
T
and
66
KOSOVO
Analysis of the Legal Framework

67. circu-
Centre
The Law on Social and Family Services
67

68. 5
5.2
KOSOVO
Analysis of the Institutional Framework
T
capacities to administer the social
68

69. September 2013).
particularly
69

70. 5
KOSOVO
72
1
73
2
.
74
3
.
75
4
72
2011
70
replacement

71. 5.3
Associations of Citizens in Social Protection
and role for non-governmental
under
76
1
.
77
2
.
78
3
71

72. 5
KOSOVO
79
1
September 2013).
from international funds, and
other countries,
.
80
2
ra
represent.
81
3
p.136
72

73. of
. Dealing
82
4
83
5
84
6
.
85
7
.
86
8
84
73

74. 5
KOSOVO
.
87
1
. Leaving
88
2
89
3
.
90
4
2013, p. 3
2013, p. 13
2013, pp. 17-18
74
.

75. and
a
91
1
91
75

76. 5
KOSOVO
.
92
2
92
2008, p. 51
76

77. 5.4
Summary and Recommendations for Advocacy Work
Legal system
Institutional system.
The role of the local self-government.
and
Municipa-
The role of the governmental organisations.
According
77

78. 5
KOSOVO
1. Establishing mechanisms for monitoring the activities of the NGO sector in
2. Advocacy work for the creation of a system of professional support for
the public and NGO sectors.
3. Advocacy work for the creation of transparent mechanisms of funding.
78

79. 6
6.1
Analysis of the Legal Framework
No. 16/2002
129/2007
79

80. 6
for
protection,
80

81. 6.2
Analysis of the Institutional Framework
T
1
93
in
of Great Britain, 2005
81

82. 6
budgeting
.
2
94
developed3.
95
.
96
4
94
2010
Belgrade: CLDS, 2006
82

83. in
become functional.
Se-
independent life.
elderly people (12).
83

84. 6
.
97
5
.
98
6
TABLE 6.1 OVERVIEW OF LOCAL SERVICES IN SERBIA IN 2012
Service
elderly people
Number of local
122
Daily accommodation for
71
37
Club
84
28

85. 20
21
18
16
young people
15
15
Daily accommodation for
elderly people
12
11
Daily accommodation for
law
10
9
Drop-in centre
4
5
99
7
85

86. 6
of all
averagely
1
100
TABLE 6.2 SHARE OF LOCAL SELF-GOVERNMENTS IN THE FINANCING OF
LOCAL SERVICES IN SERBIA
Service
Daily accommodation for elderly people
Drop-in centre
86

87. CHART 6.1 COMPARISON OF FINANCING SOURCES
87

88. 6
101
1
6.3
Associations of Citizens in Social Protection
2
265 million102
.
3
103
104
4
5
105
102
88

89. .
106
1
ade-
.
107
2
89

90. 6
108
TABLE 6.3 SOURCES OF FINANCING3
2005
2009
Local government
Regional government
4
in 2012109
.
to provide a bank guarantee for a tender, for example. In addition, many local
90

91. Beneconcerning
110
5
PO SEKTORU
91

92. 6
TABLE 6.4 SHARE OF SERVICE PROVIDERS FROM THE NGO SECTOR
Service
Drop-in centre
Daily accommodation for elderly people
Club
92

93. TABLE 6.5 STRUCTURE OF SERVICES PROVIDED BY THE NGO SECTOR
Service
Daily
accommodation
Total number of
for
people
37
32
11
11
9
5
Club
5
Daily accommodation for
elderly people
4
Daily accommodation/centre
Drop-in centre
3
3
3
1
1
1
0
independent
0
93

94. 6
.
1
111
developmental
94

95. 6.4
Summary and Recommendations for Advocacy Work
I
nstitutional system.
v
Role of the local self-government.
Licensing.
rely on.
The role of NGOs.
1. Advocacy work for reviving earmarked transfers.
95

96. 6
2. Advocacy work for the establishment of a support system in the licensing
process.
3. Strengthening the negotiating position of NGO service providers
through networking.
96

97. 7
7.1
Introduction and Explanation
a)
97

98. 7
(2)
obtained); etc.
7.2
98
Local and National Foundations

99. well-rooted),
112
1
(former BCIF – Balkan
Serbia
of
99

100. 7
7.3
Registers of Service Providers
interve-
7.4
100
Networks of Service Providers

101. 7.5
Resource Centres
ject
or
101

102. 7
7.6
Cross-Sectoral Initiatives
demanding
available
manageri-
and Montenegro),
rtance.
102
Croatia

103. 8
8.1
General Conclusions and Recommendations
the priorities for the development of the sector and its interventions within
the country and the system of service providers. Coordinated investment is
easier for connection with the state public policies.
Recommendation 2: The establishment of a system of support for the NGO
sector, which will be coordinated with the work of the line Ministry. In this
way the work of the NGOs will be integrated into the social welfare system,
public and the NGO sectors, the sustainability of the NGO sector, etc
example
103

104. 8
Recommendation 3. Providing support for the development of the “policy”
of the capacities of the line ministries and state administration at the same
time means support for the development of the entire social protection
system and NGOs that provide social welfare services. Those capacities
refer to an analysis of needs and resources, planning the system development, coordinated investment, monitoring the work and the quality
control of services, and alike.
Recommendation 4: Concurrent advocacy work for the development of
the NGO sector of service providers and the public sector. Some of the
mechanisms for strengthening the social role of the country and the NGO
sector have already been mentioned and include coordinated investment,
strengthening the policy functions of the line ministries, and also the
introduction of a quality control system in both sectors.
Recommendation 1: The establishment of a mechanism of support for the
NGO sector on the national and regional levels.
refer to
104

105. Recommendation 2: Advocacy for cooperation between CSWs and NGOs
105

106. 8
Recommendation 3: Advocacy for amendments to the law that lead to the
should be funded by the state. A part of these interventions must include
services, regardless of who is supposed to provide them.
develoRecommendation 4: Advocacy for support for small domestic foundations that support grassroots initiatives.
managerial
profe-
106

107. Recommendation 5: Advocacy for the introduction of a system of middle-term
projects.
orderer,
coordinated
etc.
Recommendation 6: The development of an analytical and research
sector as a basis for advocacy strategies.
Recommendation 7: The employment of gathered knowledge from the
region and advocacy for the transfer of good practice.
107

108. 8
8.3
Advocacy Matrices
TABLE 8.1 RECOMMENDATIONS BY COUNTRY
Montenegro
Advocacy work for multi-year funding
Croatia
108

109. Serbia
TABLE 8.2 NATIONAL RECOMMENDATIONS THAT COULD HAVE
REGIONAL CHARACTER
Montenegro
Advocacy work for multi-year funding
Croatia
Serbia
Srbija
109

110. 8
TABLE 8.3 REGIONAL RECOMMENDATIONS
1
national and regional level.
nivou.
2
A
3
4
5
6
7
110

111. 9
List of institutions where in-depth interviews were undertaken:
Montenegro:
Croatia:
Serbia:
111

112. 112