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2014 Marketing
Strategy
Contents
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Overview
Background
Strategy: Overview
Key Functions:
• Social x Digital
• Website x Product
• Partnerships
• Artist Community
• Channel
• Experiential
• PR x Influencer
• Loyalty
• Brand Campaigns
KPI Benchmark x Success Measurement
Background
Current
Status
In 2013 marketing efforts, BucketFeet:
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Successfully grew and established social
communities with the greatest success found in
Instagram and Facebook
Created memorable and meaningful Pop-Up and
Experiential moments that drove brand growth at
channel level
Crafted PR strategies and stories in-house and
with Shout PR
#NextBucketFeetArtist contest
Hosted ad-hoc social media promotions
Effectively, consistently communicated via e-mail
Ran efficient social ads driving sales conversion
and LIKE acquisition
Overview
In 2014, we will seek to:
• Drive more efficient social and digital conversion
identifying and optimizing against both lifetime
consumer value and best acquisition costs
• Optimize and redefine the artist community efforts
• Launch partnerships that drive scalable brand
awareness, engagement and demand
• Create a unified, ownable brand story, philosophy and
visual identity
• Advance our e-mail and paid conversion campaigns
with more sophisticated segmentation and optimization
• Better elevate the talent within BucketFeet via PR and
visibility efforts
• Increase our social engagement and equity
• Get more earned media activity with bloggers and
influencers
Goals
By December 31, 2014, success will be
achieved, if:
• Brand awareness is increased against a
benchmarked competitive set
• Clearly identified and optimized LTV and CTA for all
consumers
• Engagements are higher in all forms within digital,
social, e-communication
• Nordstrom re-orders, and praises our marketing
efforts (with other retailers coming on board as a
result)
• Marketing is driving a higher % of sales efforts
• Brand voice is clearly communicated with consumer
recall
• More artists are more deeply engaged in the brand
OBJECTIVE

STRATEGIES

ASSOCIATED
KPIS

Awareness

Launch a defined, ownable brand story
campaign across all marketing channels that
drives authentic brand awareness, around
key product/retailer launches and with the
target consumer.

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Impressions
Share of Voice
Sales
Acquired
Consumers

Engagement

Deepen engagement with BF artists and
consumers alike by providing them with more
incentivized opportunities to engage with the
brand at varying barriers to entry, across
social and offline channels.

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Engagements
(Likes, Shares,
Comments)
% of Artists
Active
# Registered
Artists

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Demand

Increase demand efficiency by deploying
segmented communications efforts across all
paid, earned and owned media channels that
identify and track consumer adoption and
then optimize against the best performing
adoption.

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Loyalty

Initiate a targeted social loyalty program that
rewards consumers with exclusive content

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Sales
Conversion
Email
Subscribers
Attributable $$
Earned
LTV of Acquired
Consumer
Engagements
per Acquired
Opportunit
Authentic Storytelling
y

Celebrity x Tastemaker

Artist Collaboration

Promotions & Stunts
Marketing
Ecosystem

Social Ads
Social Partnerships
Blogger Partnerships
Re-Targeting
Affiliate Referral
Programming
Event Participation x
Sponsorship
Street Snipes x OOH
Live Art Installations

PR
Partnerships
Artist Collaborations
Artist Affiliate Programs
Influencer Seeding
Influencer x Tastemaker
Partnerships

Social Media
E-Commerce / Blog
Experiential
Loyalty/CRM Program
Pop-Up
E-Communication
Artist Community
Promotions x Contests
Strategy
Overview
The elevator pitch approach in 2014 is:
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Clearly articulate what BucketFeet “is”
Elevate key BucketFeet talent as
voices/experts/creators
Tell better stories (in a more distinct way)
Activate more artists as brand ambassadors and
assets
Leverage social and digital to scale all marketing
efforts
Better engage influencers
Team up with partners who bring us an
abundance of the right eyeballs
Engage consumers around the art at the heart of
the BF story
How We Do It

Leverage the scalability and accountability of
social media to efficiently drive awareness,
adoption and brand growth across all offline
and online marketing channels.
This is anchored by carefully targeted events,
promotions, product launches, partnerships…
and by the significant expansion of
BucketFeet artists as a true brand platform.
BRAND
PHILOSOPHY
EVOLVED
DISCOVERY

DISTINCT
GLOBAL
EQUITY

EXPANDING
ARTIST
NETWORK

OWNABLE
RETAIL
ACTIVATIONS

WE BELIEVE ART IS FOR EVERYONE // BRAND STORYTELLING
ARTIST NETWORK AND COMMUNITY
PARTNER MARKETING
E-COMMERCE x E-COMMUNICATIONS
SOCIAL MEDIA x WORD OF MOUTH x DIGITAL MARKETING
SEO x SEM
PR x INFLUENCER
EXPERIENTIAL
LOYALTY & CRM
ONGOING OPTIMIZATION EFFORTS
Key Mktg
Functions
FUNCTION

DESCRIPTION

KEY PROGRAMMING

Channel

Support of key retailers in
identified top markets.

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Product Launch Support
Brand Asset Kits
Store Employee Incentives
In-Store POP
In-Store Artist Experiences

Social Media

Refine and scale channel
acquisition and content
generation efforts. Systematize
and test new promotions.

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Integrated Social Promotions
Content Storytelling
Social Advertisements
Consumer Acquisition

Digital Media

Driving more efficient online
conversions to e-commerce
while initiating integrated brand
stories across digital, influencer,
social channels.

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Retargeting Campaigns
SEO/SEM
Banner Ads
Affiliate Programming
Blog Content Syndication
Digital Partnerships
Influencer Partnerships
Integrated Promotions (.com,
email, social, influencer)
Key Mktg
Functions II
FUNCTION

DESCRIPTION

KEY PROGRAMMING

Email
Communicati
ons

Connecting with consumers via
targeted, segmented email
campaigns that drive
transactions, awareness and
consumer engagement (at once
and separately).

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Artist
Community

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Segmented Email
Campaigns
Conversion Tracking and
Cohort Identification
Collaborative List Building
with Identified Partners

Revamping the Artist Network to • Development of BF Artist
Network Platform
provide a more turnkey
• Rebranding of “Artist
experience for active and
Network”
inactive BF artists.
• Development of engagement
toolkit for BF artists

Partnerships

The launch of 4 partnerships in
2014 with entities or individuals
who achieve growth for BF with
regards to core brand priorities.
Goal to expand to 8
partnerships in 2015.

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Collaborative Product
“Collections”
Co-Marketing Promotional
Activation Campaigns
Tracking and Case Study
Analysis of Partnership
Campaigns
Key Mktg
Functions III
FUNCTION

DESCRIPTION

Brand
Storytelling

Curate and tell the best stories • Revamp and re-launch of the
BF brand voice
of the BF brand through
• Creation of more custom
integrated, contextual
images, video and visual
storytelling across all marketing
content
channels.

Experiential

Create impactful pop-up and
experiential moments during
key sales windows and product
launch moments in top
markets.

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Activation of targeted influencer
programming, co-branded
promotions and PR outreach
yielding an increase in brand
share of voice, engagements
and impressions.

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PR &
Influencer

KEY PROGRAMMING

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Strategic deployment of pop-up
shops
Street Snipes
Stunt Activations (SXSW, Lolla,
etc)

Targeted PR seeding
Influencer Activation
Celebrity Seeding
Influencer Promotional
Partnerships (giveaways,
contests, content generation)
Function Prioritization
PR & Influencer

Loyalty &CRM

Digital
Media

E-Comms &
Commerce

Artist
Community

Channel

Social
Media

Brand Story
Partnerships

Experiential
How We
Win

Activate
Our
Artists

• Create more ways for them to engage
• Activate more artists, more frequently
• Launch platform that is a community-esque living asset that scales on its own
• Craft meaningful programs that excite store associates and channel partners

Create
Targeted • Clearly communicate BucketFeet brand story in an ownable, memorable way
Demand

Scale
Social
Efforts
Distinct
Brand
Story

Partner
Up

• Better engage and excite existing social audience
• Create unique brand voice and corresponding visual story
• Develop audience that scales more quickly reaching a critical mass in all channels
• Deploy first branded campaign aimed at enriching brand equity
• Get our contextual storytelling right
• Test, test, test within experiential, content stories, promotions and programs
• Partner with the right non-competitive brands across diverse niche industries
(fashion, art, music)
• Activate partnerships strategically to bring new audience to both partner and BF while
generating meaningful equity and revenue for both
Strategy: Social x Digital
Primary Objectives Served: Engagement, Loyalty, Demand
Social Media:
Systematize and scale Overview efforts
social media
across all top channels, better telling the BF
story through a modified, optimized brand
voice and corresponding visual.
Key immediate action items include:
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Re-vamp brand voice, developing guidelines and
standards
Create content based upon the channel of
distribution, ensuring aligns with best social
practices
More strategically launch promotions and
contests, integrated across channels and into
CHANNEL

OBJECTIVE/
S

PARAMETERS

FOCUS

Facebook

Acquisition/CRM
Awareness
Engagement
Storytelling

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1x per day
Promote post 3x per
week
Monthly Promo

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Brand DNA – refined content
Promotions/Contests
Inspirational Posts
Artist Elevation
Channel / Sales Support

Engagement
Artist Interaction
Storytelling

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2x per day
Hashtag library
development (trending,
original)

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Separate accounts and launch
new HQ/Artists accounts
Elevate artist curatorial POV
Drive conversion, engagement

Customer Service
Engagement
Artist Interaction

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2x per day planned
Hashtag library
Real-time / ad-hoc
response

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Demand
Engagement
Storytelling

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20-25 pins per week
Link pins back to
website/commerce

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Instagram

Twitter

Pinterest

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Tumblr

Engagement
Awareness
Storytelling

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1x per day original, 1x
per day re-blog
Hashtag library
Port over from current
blog

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Customer Response &
Resolution
Artist Interaction & Shout Outs
Curation & Sharing of Interesting
Content
Visual Storytelling
Trending Topics Featured
Curate Art
Drive Sales through Commerce
Linkback
Influencer Partnerships
Re-launch as hub for brand blog
Elevate artists
Re-share content from
tastemakers, influencers and
content creators
Social Media: Integrated
Promotions
Develop a systematic approach to promotions that
integrates efforts across social channels to build scale
and efficiency, while increasing consumer adoption
and engagement.
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Quarterly seminal promotions: integrated across more than one
social channel to support key brand initiatives with varying levels
of barrier to entry; Ensure e-mail capture for all promotions for
remarketing/acquisition; Ensure at least one consumer promotion
has a user generated content (UGC) focus
Single-day sales & engagement-driven promotions: on
Facebook, Instagram, Tumblr and Twitter (1x per month) that
encourage consumer response and content co-creation;
encourage flash-sale style consumer action (provide
exclusives, GWP, etc)
Influencer co-branded promos: activate 8-10 contests/promos
MONTH

Social Media: Q1 Calendar
(working)
KEY ACTIVATIONS

Januar
y

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Februar
y

• #MadeToStandOut Promotion
• Launch of new Instagram Accounts (HQ & Artists)
• Shoe Launch: Social Story & Promo – Best Sellers, Aaron
Classics, Socks
• Social SEO & Retargeting Optimization
• First Artist x BucketFeet Social Promotion
• First Influencer Social Promotion
• Rollout of SS 14 Lookbook Content

March

• Nordstrom Launch; SS 15 Launch
• Shoe Launch: Social Story & Promo – Chicago, Spring I, Minty
Fresh
• Quarterly Social Promotion (integrated into Nordstrom)
• SXSW Targeted Promotion

Re-Launch of Blog on Tumblr
Re-Launch of Pinterest
Revamp of Brand Voice & Content Storytelling
Launch: Social Story & Promo – Japan Roadtrip // Prints
Art Prints Launch
MONTH

Social Media: Q2 Calendar
(working)
KEY ACTIVATIONS

April

• Artist x BucketFeet Social Promotion
• Influencer Social Promotion
• Shoe Launch: Social Story & Promo – Out Soul,
Spring “Inked,” Online Exclusive
• Phase II Art Prints Push (Larger Push)
• Soft Launch of BF Artist Network Community

May

• #MadeToStandOut Promotion
• Launch of new Instagram Accounts (HQ & Artists)
• Shoe Launch: Social Story & Promo: Barca
Roadtrip, Summer II, Memorial Day
• Quarterly Social Promotion

June

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1xRUN Partnership Launch
World Cup – Social Promotion & Product Push
Phase II Launch of BF Artist Network Community
Shoe Launch: Social Story & Promo – Pineapple
Remix, World Cup in Brazil, Tees/Tanks (TBD)
Digital
Marketing
With expanded PR, influencer, SEO & SEM
efforts, leverage the ability of digital to scale
marketing efforts across all key objectives
including the following key activations:
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INITIATE DISPLAY ADS: Deploy a targeted
display campaign to enhance e-commerce launch
of Nordstrom.com (and other key partners based
upon success)
DEPLOY SEARCH ROADBLOCKS: Via Adwords
and SEO/SEM to generate maximized traffic to
Nordstrom and other top partners initiating retargeting cycle; Utilize SEO/SEM insights to
enhance paid digital offerings
ACTIVATE ARTISTS x PARTNERS: Via expanded
Paid Media
Expand paid media efforts in 2014 to drive
better conversion, accountability and brand
awareness independent of sales, including
the following key efforts:
• SOCIAL: Refine Facebook efforts, expand social
ad efforts into Pinterest, Instagram, Twitter, FB
Video
• RE-TARGETING & TARGETING: Deployment of
sophisticated re-targeting and consumer
identification paid media campaigns, with better
segmentation via Adroll / ad exchange
• PARTNER WITH INFLUENCERS: Launch
integrated, paid partnerships with influencers that
directly reach the BF target consumer
SEO x SEM
Beginning with an audit in conjunction with
Offside, craft a refined SEM/SEO plan that drives
more targeted consumer search conversion and
adoption including:
AUDIT
January
• Competitive
analysis of current
search efforts by all
core category
competitors
• Identify actionable
opportunity of
where BF can win
in search
• Creation of revised
search benchmark
with new definition
of success

TEST
RECO
January-February
• Test
recommendatio
n against
benchmark
• Optimize and
categorize
terms that we
can win
with, own
holistically, that
drive sales in
category
w/target

REFINE
RECO
March-Onwards
•
Modify ecommerce to
best work in
concert with
search efforts
based upon the
audit and early
results
•
Testing new SEM
campaigns to
support key
product
collection and

EXPAND
RECO
March- Onwards:
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Continue social
audit of
optimizations to
social strategy
that will result in
better social
SEO and search
conversion
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Re-vamp based
upon results todate
E-Comm:
Overview
In 2014, strategy is to re-fine and re-energize
current efforts by tailoring
messaging, content, offers and calls to action
to specific consumer database
segments, while growing the database with
the target consumer segment.
1. SEGMENTATION: Segment database by defined
demographic, psychographic criteria. Begin testing
segmented messages, offers, calls to action and
creative. Refine based upon performance.
2. SUBSCRIBER GROWTH: Expand database through
paid media efforts, partnerships with external noncompetitive brands, promotions and incentive
programs for current subscribers. Expand both
E-Comm: Driving Immediate
During Q1Impact initiate targeted
and Q2,
segmentation, A/B testing of messaging and
systematize re-marketing to generate repeat
purchase, better initiating the consumer path
to purchase funnel.
Immediate action items include:
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Segment database based upon purchase
funnel, demographics and purchase history
Individually target segments with messages, products
and offers distinct to their segment, optimizing results
based upon performance
Integrate e-communications efforts into larger strategic
efforts, to generate an increase in social
sharability, consumer referral and secondary WOM via e-
Success is:

Social Media x Digital:
Snapshot

E-Comms:
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Better e-communications conversion
rate
•
Comprehensive consumer
segmentation with performance
analysis identified and modeling
complete.
•
Growth of database, exceeding
KPIs.
Social Media:
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Creation of a distinct brand voice
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Increase of social fan acquisition and
owned consumer
databases, exceeding all KPI
Benchmark goals
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Reaching a critical mass for all social
promotional entries
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Clear communication of the BF
brand story

SEO x SEM:
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Keyword analysis and refined bank
development with corresponding .com
updates
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Improved keyword
conversion, successful roadblocks
against key product / retailer launches
Digital:
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Successful launch and deployment of
affiliate programming
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Re-focused re-targeting and improved
conversion from Adroll and digital
media partners
Paid Media:
• Exceed all CPC/CPM/CPL goals
• Test and prove concept in new social and
digital paid mediums driving attributable
sales
Strategy: Website x
Primary Objectives Served: Demand, Engagement
Product
Website:
In tandem with the brand voiceOverview
overhaul, launch
of BF artist network and SEM/SEO audit, give the
website a light refresh including:
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Refresh of copy to match revised brand tagline, philosophy
Re-configure navigation to aggregate the cultural content into a
single portal (new blog, artist inspiration/content, press etc)
Revise paging schema so each active artist has a dedicated
landing page and is easier to link to, better optimized for SEO
Create a global distribution/location page where consumers can
find retailers, showcase dynamic nature of content being
created and shared across the globe by BF artists/fans
Encourage review increase, potentially consider a plug-in such
as BazaarVoice to amplify
Clean-up “About” page and secondary content pages to be
more concise, visual
Website: Product
Pages
Expand contextual selling
experience within the product
pages including:
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Have virtual “try on” experience
with short video loop that shows
styled versions of the shoes in
action
Re-configure social sharing to
make more simple, less
redundant
Re-think reviews mechanism
and optimize process
Show associated
products/similar styles
Improve load time and algorithm
(e.g., if on-sale, remove from
Shoes: Packaging
The product packaging experience will evolve to
better emulate the sense of discovery and artistic
creativity that is core to the DNA of the BucketFeet
brand. Plan to update the packaging experience
as follows in 2014:
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Revise artist cards to better tell artist story with a scanable way
to access rich artist media (videos, playlists, etc) to enhance
the artist storytelling experience
Update to actual packaging with box turning into more of a
bag/tote/carrying case that sustains (e.g., is re-usable) with an
ownable interplay of “foot/feet” into the package (tbd pending
creative consult)
Give all consumers push cards that they can gift to friends who
ask them about their unique shoes, that provides each recipient
with a one-time offer/incentive to purchase
Product Extensions:
Packaging
As we expand into
prints and beyond in
2014, ensure all of
our products are
delivered with
several ownable
commonalities in
packaging including:

Discovery: Hidden design
elements that surprise, delight.

Call to Action: The packaging
should trigger a consumer action
with a compelling reason for them
to do so.

Utility: Find ways to have the
packaging live onwards – e.g., as
wrapping paper, as a bag, able to
grow into a plant, as a piece of art
in its own right.
Strategy:
Primary Objectives Served: Demand, Awareness
Partnerships
Partnerships
In order to kick-start BF awareness and niche
equity, seek to align with non-competitive partners
across the various lifestyle niches that intersect with the
BF target consumer and BF brand DNA. Target 4
partnerships in 2014, 8 in 2015.
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Creation of collaborative, limited edition product
offering, available exclusively via BF
Co-branded social media promotions, ecommunications and events
Joint storytelling via collaborative content curation
and creation (videos, Q/As, contextual marketing)
Paid acquisition campaigns driving partner audience
into BF social, e-commerce and email
communications, in-store experiences when relevant
Why Partnerships?
Aligning BF with provides us with a few
essential benefits:

1. Access to their audience with the goal of converting
them into our audience as transactional consumers
2. Alignment with entities or personas that increase our
brand potency – credibility – creativity
3. Access to new artists who could expand the artist
network offering and recruit new artists by
association / proxy
4. Provides fun story for retail partners and consumers
alike, gives them the surprise/delight that keeps
them actively engaged
NICHE

SAMPLE POTENTIAL
PARTNERS

Tastemaker /
Influencer

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The Selby
Uncrate // Core 77
Sea of Shoes
Cobrasnake, Rukes, Nicky
Digital, Tyler Shields

Celebrity

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Music: Diplo / Major Lazer,
Macklemore, Jason Mraz,
Steve Aoki
Actor: ? Need one.

Art

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1xRUN
MoMA

Community/No
n-Profit

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Rush Foundation
Artlog
Art Production Fund

NonCompetitive
Brand

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Uniqlo
American Airlines
Sol Republic
Virgin Airlines / America
(Uniform)
VH1

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Chicago

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Chance the Rapper
FW “Creator” Photoshoot (810)
Lollapalooza

By February 2014, seek to have
identified and initiated partnership
deals with:
• 4 collaborative partners –
releasing collections including: 2
celebrity (musician and other), 1
art and 1 non-profit
• More tactical promotional
partnerships with 8-10 artists,
influencers, media outlets for
social promos, events
• Timeline:
• Inaugural Partnership
Launch in June with 1xRUN
• August – second
partnership with an
individual – celebrity/artist
• September – third
partnership w/celebrity/artist
• November – pre-holiday
partnership w/non-profit
This should set the stage for 8
partnerships in 2015 covering off on
Partnership
Criteria
Potential partnerships evaluated based upon the
following criteria:
Authenticity

Credibility

Network of Artists
/ Consumers

Unique Brand
Attributes

Reach

Equity and
Engagement with
Audience

Proven ability to
sell products?

Ability to Provide
Scale

Social x
Digital
Equity

Volume of
Acquired
Consumers

Willingness to
Engage

Actively Marketing

Originality

Bring something
new to the table?

Provide Access

Have Distinct
Marketplace
Positioning

Is their consumer
the BF consumer?

Does the BF
consumer aspire
to this
persona/brand?

Is there an
opportunity to
acquire their
audience into
ours?

Audience
Strategy: Artist
Primary Objectives Served: Engagement, Demand
Community
Artist: Opportunity
Expand the BFAN into a more structured
“community” style program that provides a
set of clearly articulated opportunities and
benefits to current and potential BF artists.

Better elevate the artists as part of the BF
brand story and sales cycle to consumers,
channel partners and media, alike.

Activate partnerships with key players in
the art community who open the doors for
higher visibility artists who bring additional
credibility, audience, scale to the BF artist
community.
Artist: Our
Audience
The artist efforts will service
and speak to three primary
audiences simultaneously:

• Current Engaged Artists –
Ones we have done
business with
• Current Dormant Artists –
Ones who have submitted
designs but we have not yet
activated with
• Potential Future Artists –
Ones we’d like to recruit or
Artist: The Program –
Overview
Develop an artist platform that lives primarily as a digital
portal within BF.com and provides artists turnkey access to
the full toolkit of opportunities that being a BF artist
provides, as well as the best information about
opportunities to get involved as a new artist.
•
•
•
•
•

RE-BRAND: as part of revamp project, re-brand the network
to have a more ownable name
OPTIMIZE SUBMISSIONS: Systematize submission and
communication processes with artists
CLEARLY COMMUNICATE VALUE: Demonstrate
financial, intrinsic, community values of being part of the BF
artist community
CREATE COMMUNITY: Encourage
transparency, collaboration and communication
EXPAND ENGAGEMENT: Increase volume and diversity in
MODULE

Artist: Key Modules: Active
KEYArtists
INCLUSION/S

Activity

• Provide key sales information - current commissions
status, next payment date, earnings to-date, next
payment date, etc.
• Store list where that artist’s products are available
• Upcoming submission deadlines, information

Promo
Toolkit

• Give social assets to artists to share on own networks
– banners, product images, Facebook timeline
images, etc so can customize and give kudos to the
artist
• Give exclusive referral link trackable with a bonus
incentive, potentially against their own product

Artist Hub

• Build out a more robust profile for each active artist,
including more content, more distinct profile fields
• Ensure each artist has a landing page where
consumers can access al products
(men/women/kid/print) through a single URL
MODULE

Artist: Key Modules: ALL
Artists
KEY INCLUSION/S

Education

• How to video/content explaining to artists how to get
started with BF, with tips and advice
• Bimonthly educational seminars on key topics to help
with entrepreneurialism, etc with artists co-hosting these
TED-style talks
• Q&A section with ability for artists to search FAQs and
ask Co-Founders/BF team questions

Social
Opportunity

• Provide social incentives for sharing of original images
featuring BucketFeet, tagging BucketFeet with @ on
Instagram, Twitter, Facebook (from fan page)
• Determine thresholds and pay out $$ against qualified
social engagements (i.e., if photo shared on Instagram
tagging BF gets 5K likes – pay $20)

Referral
Code &
Affiliate

• Give each artist a custom referral code for purchasing
on a sliding scale (first 20 # are higher value, then roll
back to baseline discount)
• Give each artist a recruitment link, if another artist joins
and becomes active, give $$ or a credit
MODULE

Artist: Key Modules: ALL
Artists II
KEY INCLUSION/S

Prints:
Rolling
Submissions

• Encourage engagement with prints and other lower
barrier to entry products; drive to set up prints account
• Prints submissions year round to be featured/produced
on an on-going basis

Featured
Launch
“Event”
Reward
Engagement

• Feature BF artists through a launch event that takes
over the artist portal elevating that artist in front of their
peers – celebrating the artist reaching a goal, selling out
a shoe, launching a distinct design, etc.
• Create an activity threshold to encourage artist
collaboration - the more activity, the more artist is
rewarded for participation, elevated within the rankings
(e.g., if a print has 50 reviews, ranks higher than
another print)
• Encourage reviews on products, social sharing and
fellow artist/peer referral
• Provide mechanism for artists to submit their new art,
Artist: Potential Future Artists
MODULE

KEY INCLUSION/S

Welcome
Video &
Content

• Brand video that clearly articulates value proposition to
artists and showcases highlights to-date.
• Showcase testimonials from BF artists, key stats and
successes to-date

Encourage
and
Incentivize

• Provide all artists who convert with a one-time
immediate deal for purchasing
• Encourage immediate upload of print and profile
completion, which unlocks referral code

Artist
Promos

• Anniversary #NextBucketFeetArtist style crowd-sourced
contest 1x per year, evolving format and driving into
new platform once live
• Create 4x per year head to head “tipping point” promos
where if pre-order goal is achieved it tips, shoe is
produced and artist gets cash.

Submission

• Revamp submission process and bring it front and
Strategy: Channel
Primary Objectives Served: Awareness, Demand
Channel: Integrated
Support
Craft a system of assets, promotions, content and
resources to create a scalable approach to retail
channel partner launches.
•
•
•

•

Employee Training: Craft virtual training materials
including video, manuals, FAQs and detailed product
information
Marketing Support Plan: Deliver marketing and PR highlevel plan inclusive of tactical content, release and
messaging leading into each product launch
Employee Incentive Program: For largest channel
partners deploy an incentive program to activate
employees during critical sales cycles and encourage
purchase
POS/POP: Develop required marketing collateral with
Channel: Digital x Social
Toolkit
Maximize product launches and turn them more into an event, creating a
turnkey social and digital toolkit that is customized per partner but
universally provides maximized social visibility and a simple way for
artists, international and partners to support the launch. Kit inclusions are:
MODULE

KEY INCLUSION/S

Content &
Creative

•
•

Launch Copy, Image Library
Sample Social Copy, Our Social Content Plan

Product Specs
Package

•
•

Line-sheets, high-res image file package, product specs
Lookbook and lifestyle content

Social Banners

•

All social update images, promotional banners and PR assets

Media Plan

•

Showcase planned social, digital and PR support planned for
launch including PR/media efforts

Promo Strategy

•

Propose social co-branded promotions with key retailers and
artists as part of plan to garner buy-in and support

Influencer

•

Identify top influencer targets and seeding strategy to support
each launch effort
Channel: In-Store
Develop in-store trainingTraining Nordstrom as
protocol with
the model to prepare for essential launches
throughout 2014 and beyond. Training essentials
include:
•

•
•
•

In-person training sessions, when possible, at all top store
locations w/on-brand ambassador who authentically
shares BF story; consider hiring a part-time
trainer, ambassador
Seeding to top store employees within shoe department
and contemporary apparel department, if possible
Communication of employee incentive program, as
permitted by retailer
Unveiling of distinct POP/display experience, showcasing
discovery elements within the brand – from box to bag to
design to display
Channel: Virtual Training
Package
Launch a virtual training package that store
employees from top retailer and international
partners can access that includes the core BF
story and product information:
•
•
•

Training Video: development of training video that
has both useful product and inspiring artist
information
Virtual Lookbook and Product 411: Create mobilefriendly video lookbook and product spec
information, tailored to their available collection.
Sales Incentive Package: partner with retailer to
provide opportunities for employees to win
products, receive products, receive art and other
exclusives as sales motivators
Channel: Employee
Come up with Incentives of motivators for
a distinct set
channel partner employees, both domestically
and internationally to encourage sell-through
support:
•
•
•

Seasonal sales promotions: where winners take
large-scale, one-of-a-kind rewards crafted or
curated by BF artists
On-site training spot rewards: artist appearances
and surprise/delight moments within the in-store
experience
Interactive in-store experience: that makes
storytelling easy and allows employees to feel as
though they are giving consumers the inside
scoop – have an exclusive story to tell
Strategy: Experiential
Primary Objectives Served: Awareness, Engagement
Experiential:
Overview
In support of the primary brand
storytelling moment, a pop-up shop or a
key retailer launch, create a niche
splash by testing the experiential waters
with a small, but focused activation.
Brainstormed ideas to follow (working).
•

•

•
•

Create as a short, sweet and disruptive
storytelling moment
Utilize to communicate critical brand
message – i.e., available at XYZ
Nordstrom, Art is ___; driving momentum
and consumer consideration
Consider using a combination of street
snipes and a corresponding stunt
Sample concepts here, final to come with
Experiential:
Snipes
Around primary Nordstrom locations,
consider activating a series of street
snipes that support brand campaign,
SS14 collection and drive targeted
awareness in feeder neighborhoods
to drive traffic in-stores.
•
•
•

•

Street snipes, postering and street
chalk campaign with guerrilla
deployment
Scalable, affordable way to build street
buzz
Feature original expanded versions of
collection artist work and lifestyle
imagery with CTA to purchase at
Nordstrom
If successful, launch a follow-up in line
Experiential: Shoe on
Wire
Capitalize on the popular urban
legend (myth?) of what shoes on a
telephone wire mean, and create it
as an ownable brand moment – x
marking the spot – around key
activations, pop ups and launches.
•

•

•

Partner with BF artist to do a distinct
play on shoes on a wire to mark the
spot of a key retail activation, pop up
or sales opportunity
Potential to invite consumers to claim
one half of a pair and go into a store
to claim the mate / true full pair
Golden ticket hidden shoe that
unlocks collection or grand reward
Experiential: Boom,
Comfort
Partner with Uber to provide SXSW
goers with a pair of comfortable BF
kicks as a surprise/delight after a
long day of pounding the pavement
in subpar comfortable shoes.
•

•

Create a distinct way to seed that
provides surprise, delight and true
comfort to tired travelers, in an
unexpected way
Potential to activate as a mobile
shoe “truck” that can be hailed to a
destination or provide a surprise
certificate where they bring it in to a
BF pop-up shop to redeem for a
guarantee at a comfortable, stylish
Experiential: Live
Customization influencers with
Rather than gifting
BF shoes, do live on-site shoe
customization where an artist takes
an existing shoe and tailors it to the
individual on-site.
•

•

Riffing off of the live step-and-repeat
do live on-site shoe customization for a
limited # of one-of-a-kind shoes that
start with a baseline design and are
customized to the individual backstage
at Lollapalooza or Warner Sound at
SXSW
Gift one-of-a-kind shoes or pre-created
prints inspired by event/line-up with
corresponding shoes
Strategy: PR x Influencer
Primary Objectives Served: Awareness, Demand
PR: Overview
Activate PR agency partner/s to hit against core business objectives
with strategic PR outreach that drives the right
awareness, impressions and brand consideration. Key niches
include:

Trade

Lifestyle

Business
&
Entrepren
eurialism

Art &
Design

News

Digital
Influencer
PR: Key Stories
Without having yet seen the PR strategy, success in
2014 includes the following key stories being told
(manyExplosion into marketplace w/fueled growth, Nordstrom notation
times):
•
Trade

Lifestyle

• Distinct offering within the competitive set – no one else meets need
• Launch of new product offerings w/mid-tops, leather, collaborations

• Editorial feature styling BF in an aspirational way, with call to purchase at Nordstrom
• Celebrity wearing BF on lifestyle pub cover and corresponding editorial spread
• Round-up inclusion in footwear must-haves, aligned with seasonal print/colorway trends

• Feature on Raaja/Bobby/Aaron as footwear’s new creative leaders in national pub
• Inc 500 listing and Forbes fast 50 listing w/profile breakout on co-founders
• At least 10 bylines on biz/entrepreneurialism penned by co-founders; at least 10 Q&As in major pubs
Biz & Entre inteviewing/sourcing co-founders
PR: Key Stories II
• BF artist profiles (at least 10) with corresponding Aaron interview as part of profile, spotlight on
shoes
• Editorial features on ecosystem of the BF artist community with positive recommendation to
Art & Design engage

News

• Heavy Nordstrom local-market support with local editorial in top daily, print magazine,
broadcast for all key Nord markets
• Biz growth feature in NY Times, WSJ with profile on success to-date and future opportunities

Digital
Influencer

• At least 50 social PR placements with top lifestyle tastemakers and editorial creators
• Collaboration with top digital influencer on exclusive prints or capsule product (at least 3)
• At least 50 co-hosted social promotions and consumer giveaways where BF shoes are front
and center during key windows such as BTS, Festival Season and Holiday Gift Guide
Influencer: Sample
Programs
Partner with identified influencers on a variety of
programs that reach BF brand marketing
objectives including:
Social
Capsule
COLLABORATIONS
Media
Collaboration
Promo

PROMOTIONS

UGC
Promotion /
Design
Contest

Content
Program

Seeding

Event or Live
Appearance

TARGETED GIFTING
Influencer:
Seeding
Work with PR partner/s (and potentially a celeb
seeding firm such as the A List) to identify the top
social influencers, tastemakers and celebrities to
authentically seed product.
1. Go deep across multiple influencer niches, seed to not
only the top tier, but seed to the emerging blogs and sites
– they very well might be the next volume leaders.
2. Look inside social networks to find their respective
leaders and initiate relationships with those who can
provide social traction on behalf of the brand.
3. Find authentic connections to celebrities through the BF
family and also initiate more direct connections to
celebrities who best emulate the BF brand.
Influencer: Key
Footprint
Celebrity: Music, Art, Fashion, Actor/Actress.
Must: Authentically speak to brand DNA and target consumer.

Instagram and Pinterest: Photographer, Content Creator, Curator, Artist.
Must: Reach a critical mass through visual content (more than 100K).

Blogger: Fashion, Lifestyle, Art, Design, Creative, Key Market.
Must: Reach a critical mass (more than 100K uniques) and have that mass
engaged.

Tastemaker: Music, Art, Fashion, Design, Entrepreneur.
Must: Be an established thought leader in respective space speaking outside
personal bubble.
Strategy: CRM //
Primary Objectives Served: Loyalty, Engagement
Loyalty
Loyalty: Incentivized
Program

As we’ve already seen with BF social fans
and e-subscribers, there is a great amount of
passion behind the brand, already.
Leading into Q3/Q4 during a critical growth
period with more eyeballs than ever coming
to the brand for the first time, we have an
opportunity to identify, incentivize and activate
the future and repeat actions of consumers
with a non-traditional loyalty rewards program
tied into both BF.com e-commerce and social
media channels.
Loyalty: Campus
Ambassador

In Q3 of 2014, in tandem with back-toschool, launch a targeted campus ambassador
program, that invites college students to become
an ambassador in order to receive exclusive
incentives, access and more.
•
•
•
•

Launch at top art and volume market universities
and colleges
Provide portal for students to sign-up and get
incentives based upon referral of peers and
activation
Create exclusive ambassador toolkit given to top
ambassadors
Activate campus vs campus contest with winning
Campus: Ambassador
Experience
Collegiate consumer arrives at
dedicated collegiate landing page
on .com

Top performing ambassadors get
bonus rewards (potential to fly to
SCOPE Miami perhaps?) and are
considered for paid employment for
2014 as official ambassador

If collegiate consumer refers X # of
people who transact, receive a free
pair, as well as formal ambassador
cards that they can physically
distribute to give friends
incentives, refer on campus.

Sign-up and immediately receive an
unique referral code where can give
X # of friends a special discount

Sign-up and confirmed e-mail
verification triggers each
ambassador to receive BF stickers
and swag pack
Loyalty Program:
“KickBacks”

The Bfan “Kickbacks” (working title) loyalty program
would serve to provide the following consumer, brand
and BF artist value in tandem:
1.

2.

3.

CONSUMER: Reward our best consumers and
encourage repeat purchase through targeted
incentives
BRAND: Incentives will not only encourage purchase,
product review and product consideration but also
WOM and social sharing, rewarding not only for
purchase but also for conversation
ARTIST: Elevate both new and established BF artists
– making mini art prints and exclusive collaborations
with BF licensed art as the “Kickbacks” available –
allowing us to more effectively promote a wider range
of artists, while providing them with another consumer
Program: How it
Works
GET TO LIKE /
PURCHASE
Consumer makes a
purchase on BF.com or
LIKES BF on Facebook
KEEP IT FRESH
New KickBacks unlocked
every month based upon
focal
artists, seasonality, etc.
All exclusive “limited
edition” rewards.
EXCLUSIVE ACCESS
Once join, able to access
a portal with available
KickBacks and points
needed to receive them

QUICK
CONVERSION
PROMPT
Upon Purchase -Invite
to join to receive
KickBacks or login to an
existing BF account to
continue to earn points.

IMMEDIATE REWARD
Try to convert
immediately: encourage
refer a friend to
join, review
purchase, share BF
purchase, Like BF on

COMMUNICATION
STARTS
Exclusive content and ecomms sent to KickBacks
members 2x per month with
opportunities to earn points.
The Model: Sephora’s Beauty
Insider Sephora awards consumers based upon
•
their purchase, with each $ being
equivalent to a # of points.
•

Points are then able to be redeemed at
thresholds for sample-sized beauty
products from emerging and established
partners that Sephora sells.

•

“Insiders” in their club receive exclusive
pre-sale access, targeted social
exclusives, tutorials, content and more.

•

Sephora has stated this has increased
their purchase frequency 3x and average
transaction by $50+.
Strategy: Branding
Primary Objectives Served: Awareness, Engagement
Campaign
Thought Process
When thinking about how to properly tell the
brand story in a single brand message that
adapts to all of the various contexts and
environments as diverse as the artists who
comprise the BF brand and the retailers who sell
it, I realized, we have to keep it simple.

Which is what all of the best brand mantras have
in common – they all began as something simple.
Campaign
Musts
Must be a simple concept that is adaptable to all
the ways we will need to use it. At channel. Within
social. At events. Within OOH. As part of PR
outreach.
Must have an emotional connection to both our
consumers and our artists.
Must connect to the brand statement “We Believe
Art is for Everyone.”
Must feel ownable to BucketFeet.
ART IS
ART IS
ART IS
ART IS
ART IS
ART IS
ART IS
ART IS
ART IS
ART IS
ART IS
ART IS

IMAGINATION.
YOUR CANVAS, ON CANVAS.
ALL AROUND.
A NEW BEGINNING.
APPRECIATED.
AUSTIN.
UNEXPECTED.
AN ADVENTURE.
COMMERCE.
ALWAYS CHANGING.
NEVER EXACTLY THE SAME.
DIFFERENT TODAY, THAN IT WILL BE
TOMORROW.
The Simple Story
With that in mind, propose to make the first
campaign an open-ended statement ART IS …
This will supplement the We Believe Art Is For
Everyone mantra but service as a more open
dialogue with existing and potential consumers
and artists.

It’s flexibility allows for it to permeate through a
variety of different use cases with us completing
the statement or perhaps leaving it open
ended, depending upon how and where we are
using it.
LIFE

EVERYWHERE

Art Is (you tell
us)

REDEFINED

THE UNEXPECTED

BucketFeet
•

Sample Ways it
SOCIAL MEDIA: As aManifests where we
content series

share an image with a corresponding
completed statement – e.g., “Art is
Architecture” with a graffiti drawing of the Eiffel
Tower or “Art is Technology” with a BF-artist
designed iPhone case.
• SOCIAL PROMOTION: As a consumer
promotion where we invite consumers to share
their own image or art creation with
corresponding Art Is statement.
• AT POS/POP: As a CTA for consumers to
share their statement and receive exclusive
content, rewards, offers.
KPI Benchmark x
Success Evaluation
110,000
Facebook
Fans

Social x Digital: 2013
Results

25,000
Email
Subscribers

www.bucketfeet.com
15,000
Customer
Accounts
13,000
Twitter
Followers

5,000
Instagram
Followers
800
Current &
Prospective
Artists

13

(Last 6mos – May 1, 2013 thru Oct 31, 2013)

• Visits = 404,000 (+386% LY)
• Uniques = 284,000 (+340% LY)
• Bounce Rate = 6% (-75% LY)
• Transactions = 2,964 (+356%
LY)
• Sales (u) = 3,800 (+386% LY)
• Sales ($) = $168,000 (+272%
LY)
Social x Digital: 2014 KPI
Benchmark

350,000 LIKES
1,000 avg engagements per
post
100,000 Email
Subscribers
XX % Open Rate
(TBD)
60,000 Customer
Accounts
20% of Traffic via
Social

20,000 Followers
15 average
retweets/replies
50K clicks
20,000 Followers
1,000 avg engagements per
post
10,000 Artists
1,500 Engaged Artists

5,000 Followers
200 Average Repins
250 MM impressions
+5% Share of Voice

www.bucketfeet.com
By: December 31, 2014
•
•
•
•

Visits = 1.5 MM-2 MM
Uniques = 650K-1 MM
Bounce Rate = 7%
% of Traffic Referred Via
Social = 20%
• Social Revenue Per Month =
TBD post SEO audit in
January 2014
• E-Comms Revenue Per Moth
= TBD post segmentation /
testing
Marketing
Scorecard
In order to evaluate success in addition to the established
KPIs, we will measure each activation against the following
matrix, assigning it a score and optimizing efforts against best
performing LTV (lifetime value), CPA (cost per acquisition), CPT
(cost per transaction) segmented by activation and by channel:
• Awareness
and Qualified
Impressions
Generated

• Elevation of
brand DNA //
Brand story

# of
Purchases

Gross Profit
and Gross
Profit
Margin
• % of acquired
consumers
within core
target demo

Average
Order Value

Total
Revenue
• Innovation
Determining LTV
It is essential that in Q1 of 2014, we segment all activations and
accurately calculate LTV and CPT via each channel and each initiative.
Optimizing against the best performing activations. While there will be
some activities that are simply brand awareness, a majority of the
budget will directly support sales growth and best sales performance.
We don’t want the cheap consumers, we want the right consumers.
CRITERIA

Purchases
Per Year
Average
Order
Value
Total
Revenue
Gross
Profit
Margin
Gross
Profit

Search
Marketi
ng
Consum
ers

E-Mail
Consum
ers

Social
Media
Consum
ers

Promoti
onal
Consum
ers

Earned
Media
//Affiliat
e
Consum
ers

PR
Consum
ers

Experie
ntial /
Pop-Up
Consum
ers

Partners
hip
Consum
ers

Price
Conscio
us /
Sale
Consum
ers
Why LTV?
Finding the right consumers can be labor intensive and at times a
higher cost of acquisition, but long term, we believe the margins will
work in our favor. It is important to pay more for the right consumers
because they are so much more valuable to BucketFeet long-term. The
example below is how we will evaluate as the initiatives go into play.
Note: #s are for illustrative purposes only
CRITERIA

Best
Custome
rs

Average
Custome
rs

Purchases
Per Year

4

2

Average
Order Value

$136

Total
Revenue

CRITERIA

Best
Custome
rs

Average
Custome
rs

$80

Gross Profit

$54

$16

$544

$160

Acquisition
Cost

$20

$10

Gross Profit
Margin

10%

10%

Net Profit

$34

$6

Gross Profit

$54

$16
Process
Through our scorecard dashboard, we will evaluate each initiative realtime, with the following process: each initiative
Evaluate
separately siloed by channel to
garner accurate key learnings
on campaign performance
against core metrics and LTV

Add a dedicated analyst to the
team as it expands to ensure
testing and evaluating and data
authenticity

Use distinct link trackers and
include required conversion ask
for all .com transactions

Initiate consumer surveys at
critical junctures to capture
qualitative and quantitative
feedback on initiative and
experience

Incorporate all digital and social
transactional metrics in a single
dashboard for quick access and
cross-channel accountability

Initiate monthly metrics deepdive with executive leadership
team to evaluate results
Q1 Wins
Throughout Q1 to get immediate successes,
propose to:
• Optimize social advertisements, consider third party
deployment partner
• Re-launch brand voice and corresponding visual/copy
across all digital/social channels
• Benchmark and real-time track LTV, CPT, CPA with LTV as
the key metric
• Re-work blog, Pinterest, Instagram, Facebook visual
aesthetic and content organization
• Develop e-communications segmentation testing strategy
and begin deploying
• Create a SEO/SEM strategy and quickly begin testing,
revising accordingly
• Test new product launch processes, getting artist more
involved and creating more integrated, substantial
Success Is…
By December 31, 2014:
•
•
•
•
•
•
•
•
•

4 Successful Partnerships w/8 More Planned
All KPIs achieved per benchmark
Drastic increase in social traffic and conversion
Recognizable brand story with 1 successful brand
campaign under our belts
A tagline we all love
Demonstrated brand visibility and awareness
growth
100 MM + qualified PR impressions with the right
publications
Actively engaged artist network
A thriving BucketFeet marketing team 
PAID MEDIA
EXPERIENTIAL
SOCIAL PROMO
SEO/SEM x
ECOMMS

BRAND
CAMPAIGN
ARTIST
COMMUNITY
CHANNEL
PR &
INFLUENCER

LEGEND

INFLUENCER
PROMO
NORD PRETRAIN
SS14 PRELAUNCH
BRAND VOICE RE-LAUNCH

SEO/SEM AUDIT

JANUARY
APRIL

SOCIAL PROMO

Timeline: JANAPRIL
INFLUENCER
PROMO
NORDSTROM
LAUNCH
NORDSTROM
SOCIAL PROMO
NORDSTROM
KEY MARKET
SNIPES
SXSW POP-UP
//STUNT

FEBRUARY

C-WONDER
TEASER
INFLUENCER
PROMO
ARTIST

COMMUNITY:
PHASE I
LAUNCH
BRAND STORY
CAMPAIGN
LAUNCH
COACHE

LLA POPUP
NORDSTROM
KEY MARKET
SNIPES

MARCH

SOCIAL ADVERTISEMENTS: FACEBOOK
SOCIAL ADS: INSTAGRAM, TWITTER
SEO/SEM CAMPAIGN ACTIVE // E-COMMS ACTIVE – SCHEDULE TBD
PR & INFLUENCER EVERGREEN OUTREACH
PAID MEDIA
EXPERIENTIAL
SOCIAL PROMO
SEO/SEM x
ECOMMS
PARTNERSHIP

BRAND
CAMPAIGN
ARTIST
COMMUNITY
CHANNEL
PR &
INFLUENCER

LEGEND

Timeline: MAYAUG

ARTIST
COMMUNITY:
PHASE II
LAUNCH
WEBSITE
NORD
ASSOCIATE
RE-FRESH
E-COMMS
REFRESH

REFRESH
SOCIAL
PROMO:1XRUN
PARTNERSHIP:
1xRUN

BRAND STORY CAMPAIGN

MAY

FW 15 TEASER
SOCIAL PROMO:
SUMMER
INFLUENCER
PROMO

JUNE
AUGUST

BFEET ARTIST
CONTEST
INFLUENCER
PROMO
LOLLA
POP-UP
CHICAGO
SNIPES

JULY

SOCIAL ADVERTISEMENTS: FACEBOOK
SOCIAL ADS:
SOCIAL ADS:
INSTAGRAM,
INSTAGRAM,
TWITTER
TWITTER
SEO/SEM CAMPAIGN ACTIVE // E-COMMS ACTIVE – SCHEDULE TBD
PR & INFLUENCER EVERGREEN OUTREACH
PAID MEDIA
EXPERIENTIAL
SOCIAL PROMO
SEO/SEM x
ECOMMS
PARTNERSHIP

FW 15 FOCAL
SOCIAL
PROMO:BTS
PARTNERSHI
P: TBD
BTS
NORDSTROM
RE-FOCUS

BRAND
CAMPAIGN
ARTIST
COMMUNITY
CHANNEL
PR &
INFLUENCER

BTS
POP-UP
FW 15 FOCAL
ARTIST
COMMUNITY:
PHASE III
LAUNCH
WEBSITE
REFRESH

SEPTEMBER
DECEMBER

LEGEND

Timeline: SEPTDEC
SCOPE PROMO

SOCIAL
PROMO:PREHOLIDAY
INFLUENCER
PROMO
PARTNERSHIP:
TBD

OCTOBER

PARTNERSHIP:
TBD
E-COMMS
REFRESH
INFLUENCER
PROMO
MIA SNIPES //
SCOPE POP-UP
// STUNT
HOLIDAY
HOLIDAY
PROMO
POP-UP

BRAND STORY CAMPAIGN

NOVEMBER

SOCIAL ADVERTISEMENTS: FACEBOOK
SOCIAL ADS:
SOCIAL ADS:
INSTAGRAM, TWITT
INSTAGRAM,
ER
TWITTER
SEO/SEM CAMPAIGN ACTIVE // E-COMMS ACTIVE – SCHEDULE TBD
PR & INFLUENCER EVERGREEN OUTREACH
Next Steps
•
•
•
•
•

•
•
•

Align on final plan with Raaja and Bobby
Refine plan into a designed executive
summary for partners and investors (if
necessary)
Present plan to BF team internally and garner
alignment
Refine timeline and create roadmap
Finalize budget against each core spend
vertical
Build out tactical programming for Q1 and Q2
Create breakout plan for Artist
Network, Nordstrom, Product Launches
Gather external partners and resources
needed to execute against plan

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Bf 2014 marketing_strategy_1.12.2014

  • 2. Contents • • • • • Overview Background Strategy: Overview Key Functions: • Social x Digital • Website x Product • Partnerships • Artist Community • Channel • Experiential • PR x Influencer • Loyalty • Brand Campaigns KPI Benchmark x Success Measurement
  • 4. Current Status In 2013 marketing efforts, BucketFeet: • • • • • • • Successfully grew and established social communities with the greatest success found in Instagram and Facebook Created memorable and meaningful Pop-Up and Experiential moments that drove brand growth at channel level Crafted PR strategies and stories in-house and with Shout PR #NextBucketFeetArtist contest Hosted ad-hoc social media promotions Effectively, consistently communicated via e-mail Ran efficient social ads driving sales conversion and LIKE acquisition
  • 5. Overview In 2014, we will seek to: • Drive more efficient social and digital conversion identifying and optimizing against both lifetime consumer value and best acquisition costs • Optimize and redefine the artist community efforts • Launch partnerships that drive scalable brand awareness, engagement and demand • Create a unified, ownable brand story, philosophy and visual identity • Advance our e-mail and paid conversion campaigns with more sophisticated segmentation and optimization • Better elevate the talent within BucketFeet via PR and visibility efforts • Increase our social engagement and equity • Get more earned media activity with bloggers and influencers
  • 6. Goals By December 31, 2014, success will be achieved, if: • Brand awareness is increased against a benchmarked competitive set • Clearly identified and optimized LTV and CTA for all consumers • Engagements are higher in all forms within digital, social, e-communication • Nordstrom re-orders, and praises our marketing efforts (with other retailers coming on board as a result) • Marketing is driving a higher % of sales efforts • Brand voice is clearly communicated with consumer recall • More artists are more deeply engaged in the brand
  • 7. OBJECTIVE STRATEGIES ASSOCIATED KPIS Awareness Launch a defined, ownable brand story campaign across all marketing channels that drives authentic brand awareness, around key product/retailer launches and with the target consumer. • • • • Impressions Share of Voice Sales Acquired Consumers Engagement Deepen engagement with BF artists and consumers alike by providing them with more incentivized opportunities to engage with the brand at varying barriers to entry, across social and offline channels. • Engagements (Likes, Shares, Comments) % of Artists Active # Registered Artists • • Demand Increase demand efficiency by deploying segmented communications efforts across all paid, earned and owned media channels that identify and track consumer adoption and then optimize against the best performing adoption. • • • • Loyalty Initiate a targeted social loyalty program that rewards consumers with exclusive content • Sales Conversion Email Subscribers Attributable $$ Earned LTV of Acquired Consumer Engagements per Acquired
  • 8. Opportunit Authentic Storytelling y Celebrity x Tastemaker Artist Collaboration Promotions & Stunts
  • 9. Marketing Ecosystem Social Ads Social Partnerships Blogger Partnerships Re-Targeting Affiliate Referral Programming Event Participation x Sponsorship Street Snipes x OOH Live Art Installations PR Partnerships Artist Collaborations Artist Affiliate Programs Influencer Seeding Influencer x Tastemaker Partnerships Social Media E-Commerce / Blog Experiential Loyalty/CRM Program Pop-Up E-Communication Artist Community Promotions x Contests
  • 11. Overview The elevator pitch approach in 2014 is: • • • • • • • • Clearly articulate what BucketFeet “is” Elevate key BucketFeet talent as voices/experts/creators Tell better stories (in a more distinct way) Activate more artists as brand ambassadors and assets Leverage social and digital to scale all marketing efforts Better engage influencers Team up with partners who bring us an abundance of the right eyeballs Engage consumers around the art at the heart of the BF story
  • 12. How We Do It Leverage the scalability and accountability of social media to efficiently drive awareness, adoption and brand growth across all offline and online marketing channels. This is anchored by carefully targeted events, promotions, product launches, partnerships… and by the significant expansion of BucketFeet artists as a true brand platform.
  • 13. BRAND PHILOSOPHY EVOLVED DISCOVERY DISTINCT GLOBAL EQUITY EXPANDING ARTIST NETWORK OWNABLE RETAIL ACTIVATIONS WE BELIEVE ART IS FOR EVERYONE // BRAND STORYTELLING ARTIST NETWORK AND COMMUNITY PARTNER MARKETING E-COMMERCE x E-COMMUNICATIONS SOCIAL MEDIA x WORD OF MOUTH x DIGITAL MARKETING SEO x SEM PR x INFLUENCER EXPERIENTIAL LOYALTY & CRM ONGOING OPTIMIZATION EFFORTS
  • 14. Key Mktg Functions FUNCTION DESCRIPTION KEY PROGRAMMING Channel Support of key retailers in identified top markets. • • • • • Product Launch Support Brand Asset Kits Store Employee Incentives In-Store POP In-Store Artist Experiences Social Media Refine and scale channel acquisition and content generation efforts. Systematize and test new promotions. • • • • Integrated Social Promotions Content Storytelling Social Advertisements Consumer Acquisition Digital Media Driving more efficient online conversions to e-commerce while initiating integrated brand stories across digital, influencer, social channels. • • • • • • • • Retargeting Campaigns SEO/SEM Banner Ads Affiliate Programming Blog Content Syndication Digital Partnerships Influencer Partnerships Integrated Promotions (.com, email, social, influencer)
  • 15. Key Mktg Functions II FUNCTION DESCRIPTION KEY PROGRAMMING Email Communicati ons Connecting with consumers via targeted, segmented email campaigns that drive transactions, awareness and consumer engagement (at once and separately). • Artist Community • • Segmented Email Campaigns Conversion Tracking and Cohort Identification Collaborative List Building with Identified Partners Revamping the Artist Network to • Development of BF Artist Network Platform provide a more turnkey • Rebranding of “Artist experience for active and Network” inactive BF artists. • Development of engagement toolkit for BF artists Partnerships The launch of 4 partnerships in 2014 with entities or individuals who achieve growth for BF with regards to core brand priorities. Goal to expand to 8 partnerships in 2015. • • • Collaborative Product “Collections” Co-Marketing Promotional Activation Campaigns Tracking and Case Study Analysis of Partnership Campaigns
  • 16. Key Mktg Functions III FUNCTION DESCRIPTION Brand Storytelling Curate and tell the best stories • Revamp and re-launch of the BF brand voice of the BF brand through • Creation of more custom integrated, contextual images, video and visual storytelling across all marketing content channels. Experiential Create impactful pop-up and experiential moments during key sales windows and product launch moments in top markets. • Activation of targeted influencer programming, co-branded promotions and PR outreach yielding an increase in brand share of voice, engagements and impressions. • • • • PR & Influencer KEY PROGRAMMING • • Strategic deployment of pop-up shops Street Snipes Stunt Activations (SXSW, Lolla, etc) Targeted PR seeding Influencer Activation Celebrity Seeding Influencer Promotional Partnerships (giveaways, contests, content generation)
  • 17. Function Prioritization PR & Influencer Loyalty &CRM Digital Media E-Comms & Commerce Artist Community Channel Social Media Brand Story Partnerships Experiential
  • 18. How We Win Activate Our Artists • Create more ways for them to engage • Activate more artists, more frequently • Launch platform that is a community-esque living asset that scales on its own • Craft meaningful programs that excite store associates and channel partners Create Targeted • Clearly communicate BucketFeet brand story in an ownable, memorable way Demand Scale Social Efforts Distinct Brand Story Partner Up • Better engage and excite existing social audience • Create unique brand voice and corresponding visual story • Develop audience that scales more quickly reaching a critical mass in all channels • Deploy first branded campaign aimed at enriching brand equity • Get our contextual storytelling right • Test, test, test within experiential, content stories, promotions and programs • Partner with the right non-competitive brands across diverse niche industries (fashion, art, music) • Activate partnerships strategically to bring new audience to both partner and BF while generating meaningful equity and revenue for both
  • 19. Strategy: Social x Digital Primary Objectives Served: Engagement, Loyalty, Demand
  • 20. Social Media: Systematize and scale Overview efforts social media across all top channels, better telling the BF story through a modified, optimized brand voice and corresponding visual. Key immediate action items include: • • • Re-vamp brand voice, developing guidelines and standards Create content based upon the channel of distribution, ensuring aligns with best social practices More strategically launch promotions and contests, integrated across channels and into
  • 21. CHANNEL OBJECTIVE/ S PARAMETERS FOCUS Facebook Acquisition/CRM Awareness Engagement Storytelling • • 1x per day Promote post 3x per week Monthly Promo • • • • • Brand DNA – refined content Promotions/Contests Inspirational Posts Artist Elevation Channel / Sales Support Engagement Artist Interaction Storytelling • • 2x per day Hashtag library development (trending, original) • Separate accounts and launch new HQ/Artists accounts Elevate artist curatorial POV Drive conversion, engagement Customer Service Engagement Artist Interaction • • • 2x per day planned Hashtag library Real-time / ad-hoc response • Demand Engagement Storytelling • • 20-25 pins per week Link pins back to website/commerce • • • • Instagram Twitter Pinterest • • • • • • Tumblr Engagement Awareness Storytelling • • • 1x per day original, 1x per day re-blog Hashtag library Port over from current blog • • • Customer Response & Resolution Artist Interaction & Shout Outs Curation & Sharing of Interesting Content Visual Storytelling Trending Topics Featured Curate Art Drive Sales through Commerce Linkback Influencer Partnerships Re-launch as hub for brand blog Elevate artists Re-share content from tastemakers, influencers and content creators
  • 22. Social Media: Integrated Promotions Develop a systematic approach to promotions that integrates efforts across social channels to build scale and efficiency, while increasing consumer adoption and engagement. • • • Quarterly seminal promotions: integrated across more than one social channel to support key brand initiatives with varying levels of barrier to entry; Ensure e-mail capture for all promotions for remarketing/acquisition; Ensure at least one consumer promotion has a user generated content (UGC) focus Single-day sales & engagement-driven promotions: on Facebook, Instagram, Tumblr and Twitter (1x per month) that encourage consumer response and content co-creation; encourage flash-sale style consumer action (provide exclusives, GWP, etc) Influencer co-branded promos: activate 8-10 contests/promos
  • 23. MONTH Social Media: Q1 Calendar (working) KEY ACTIVATIONS Januar y • • • • • Februar y • #MadeToStandOut Promotion • Launch of new Instagram Accounts (HQ & Artists) • Shoe Launch: Social Story & Promo – Best Sellers, Aaron Classics, Socks • Social SEO & Retargeting Optimization • First Artist x BucketFeet Social Promotion • First Influencer Social Promotion • Rollout of SS 14 Lookbook Content March • Nordstrom Launch; SS 15 Launch • Shoe Launch: Social Story & Promo – Chicago, Spring I, Minty Fresh • Quarterly Social Promotion (integrated into Nordstrom) • SXSW Targeted Promotion Re-Launch of Blog on Tumblr Re-Launch of Pinterest Revamp of Brand Voice & Content Storytelling Launch: Social Story & Promo – Japan Roadtrip // Prints Art Prints Launch
  • 24. MONTH Social Media: Q2 Calendar (working) KEY ACTIVATIONS April • Artist x BucketFeet Social Promotion • Influencer Social Promotion • Shoe Launch: Social Story & Promo – Out Soul, Spring “Inked,” Online Exclusive • Phase II Art Prints Push (Larger Push) • Soft Launch of BF Artist Network Community May • #MadeToStandOut Promotion • Launch of new Instagram Accounts (HQ & Artists) • Shoe Launch: Social Story & Promo: Barca Roadtrip, Summer II, Memorial Day • Quarterly Social Promotion June • • • • 1xRUN Partnership Launch World Cup – Social Promotion & Product Push Phase II Launch of BF Artist Network Community Shoe Launch: Social Story & Promo – Pineapple Remix, World Cup in Brazil, Tees/Tanks (TBD)
  • 25. Digital Marketing With expanded PR, influencer, SEO & SEM efforts, leverage the ability of digital to scale marketing efforts across all key objectives including the following key activations: • • • INITIATE DISPLAY ADS: Deploy a targeted display campaign to enhance e-commerce launch of Nordstrom.com (and other key partners based upon success) DEPLOY SEARCH ROADBLOCKS: Via Adwords and SEO/SEM to generate maximized traffic to Nordstrom and other top partners initiating retargeting cycle; Utilize SEO/SEM insights to enhance paid digital offerings ACTIVATE ARTISTS x PARTNERS: Via expanded
  • 26. Paid Media Expand paid media efforts in 2014 to drive better conversion, accountability and brand awareness independent of sales, including the following key efforts: • SOCIAL: Refine Facebook efforts, expand social ad efforts into Pinterest, Instagram, Twitter, FB Video • RE-TARGETING & TARGETING: Deployment of sophisticated re-targeting and consumer identification paid media campaigns, with better segmentation via Adroll / ad exchange • PARTNER WITH INFLUENCERS: Launch integrated, paid partnerships with influencers that directly reach the BF target consumer
  • 27. SEO x SEM Beginning with an audit in conjunction with Offside, craft a refined SEM/SEO plan that drives more targeted consumer search conversion and adoption including: AUDIT January • Competitive analysis of current search efforts by all core category competitors • Identify actionable opportunity of where BF can win in search • Creation of revised search benchmark with new definition of success TEST RECO January-February • Test recommendatio n against benchmark • Optimize and categorize terms that we can win with, own holistically, that drive sales in category w/target REFINE RECO March-Onwards • Modify ecommerce to best work in concert with search efforts based upon the audit and early results • Testing new SEM campaigns to support key product collection and EXPAND RECO March- Onwards: • Continue social audit of optimizations to social strategy that will result in better social SEO and search conversion • Re-vamp based upon results todate
  • 28. E-Comm: Overview In 2014, strategy is to re-fine and re-energize current efforts by tailoring messaging, content, offers and calls to action to specific consumer database segments, while growing the database with the target consumer segment. 1. SEGMENTATION: Segment database by defined demographic, psychographic criteria. Begin testing segmented messages, offers, calls to action and creative. Refine based upon performance. 2. SUBSCRIBER GROWTH: Expand database through paid media efforts, partnerships with external noncompetitive brands, promotions and incentive programs for current subscribers. Expand both
  • 29. E-Comm: Driving Immediate During Q1Impact initiate targeted and Q2, segmentation, A/B testing of messaging and systematize re-marketing to generate repeat purchase, better initiating the consumer path to purchase funnel. Immediate action items include: • • • Segment database based upon purchase funnel, demographics and purchase history Individually target segments with messages, products and offers distinct to their segment, optimizing results based upon performance Integrate e-communications efforts into larger strategic efforts, to generate an increase in social sharability, consumer referral and secondary WOM via e-
  • 30. Success is: Social Media x Digital: Snapshot E-Comms: • Better e-communications conversion rate • Comprehensive consumer segmentation with performance analysis identified and modeling complete. • Growth of database, exceeding KPIs. Social Media: • Creation of a distinct brand voice • Increase of social fan acquisition and owned consumer databases, exceeding all KPI Benchmark goals • Reaching a critical mass for all social promotional entries • Clear communication of the BF brand story SEO x SEM: • Keyword analysis and refined bank development with corresponding .com updates • Improved keyword conversion, successful roadblocks against key product / retailer launches Digital: • Successful launch and deployment of affiliate programming • Re-focused re-targeting and improved conversion from Adroll and digital media partners Paid Media: • Exceed all CPC/CPM/CPL goals • Test and prove concept in new social and digital paid mediums driving attributable sales
  • 31. Strategy: Website x Primary Objectives Served: Demand, Engagement Product
  • 32. Website: In tandem with the brand voiceOverview overhaul, launch of BF artist network and SEM/SEO audit, give the website a light refresh including: • • • • • • Refresh of copy to match revised brand tagline, philosophy Re-configure navigation to aggregate the cultural content into a single portal (new blog, artist inspiration/content, press etc) Revise paging schema so each active artist has a dedicated landing page and is easier to link to, better optimized for SEO Create a global distribution/location page where consumers can find retailers, showcase dynamic nature of content being created and shared across the globe by BF artists/fans Encourage review increase, potentially consider a plug-in such as BazaarVoice to amplify Clean-up “About” page and secondary content pages to be more concise, visual
  • 33. Website: Product Pages Expand contextual selling experience within the product pages including: • • • • • Have virtual “try on” experience with short video loop that shows styled versions of the shoes in action Re-configure social sharing to make more simple, less redundant Re-think reviews mechanism and optimize process Show associated products/similar styles Improve load time and algorithm (e.g., if on-sale, remove from
  • 34. Shoes: Packaging The product packaging experience will evolve to better emulate the sense of discovery and artistic creativity that is core to the DNA of the BucketFeet brand. Plan to update the packaging experience as follows in 2014: • • • Revise artist cards to better tell artist story with a scanable way to access rich artist media (videos, playlists, etc) to enhance the artist storytelling experience Update to actual packaging with box turning into more of a bag/tote/carrying case that sustains (e.g., is re-usable) with an ownable interplay of “foot/feet” into the package (tbd pending creative consult) Give all consumers push cards that they can gift to friends who ask them about their unique shoes, that provides each recipient with a one-time offer/incentive to purchase
  • 35. Product Extensions: Packaging As we expand into prints and beyond in 2014, ensure all of our products are delivered with several ownable commonalities in packaging including: Discovery: Hidden design elements that surprise, delight. Call to Action: The packaging should trigger a consumer action with a compelling reason for them to do so. Utility: Find ways to have the packaging live onwards – e.g., as wrapping paper, as a bag, able to grow into a plant, as a piece of art in its own right.
  • 36. Strategy: Primary Objectives Served: Demand, Awareness Partnerships
  • 37. Partnerships In order to kick-start BF awareness and niche equity, seek to align with non-competitive partners across the various lifestyle niches that intersect with the BF target consumer and BF brand DNA. Target 4 partnerships in 2014, 8 in 2015. • • • • Creation of collaborative, limited edition product offering, available exclusively via BF Co-branded social media promotions, ecommunications and events Joint storytelling via collaborative content curation and creation (videos, Q/As, contextual marketing) Paid acquisition campaigns driving partner audience into BF social, e-commerce and email communications, in-store experiences when relevant
  • 38. Why Partnerships? Aligning BF with provides us with a few essential benefits: 1. Access to their audience with the goal of converting them into our audience as transactional consumers 2. Alignment with entities or personas that increase our brand potency – credibility – creativity 3. Access to new artists who could expand the artist network offering and recruit new artists by association / proxy 4. Provides fun story for retail partners and consumers alike, gives them the surprise/delight that keeps them actively engaged
  • 39. NICHE SAMPLE POTENTIAL PARTNERS Tastemaker / Influencer • • • • The Selby Uncrate // Core 77 Sea of Shoes Cobrasnake, Rukes, Nicky Digital, Tyler Shields Celebrity • • Music: Diplo / Major Lazer, Macklemore, Jason Mraz, Steve Aoki Actor: ? Need one. Art • • 1xRUN MoMA Community/No n-Profit • • • Rush Foundation Artlog Art Production Fund NonCompetitive Brand • • • • Uniqlo American Airlines Sol Republic Virgin Airlines / America (Uniform) VH1 • Chicago • • • Chance the Rapper FW “Creator” Photoshoot (810) Lollapalooza By February 2014, seek to have identified and initiated partnership deals with: • 4 collaborative partners – releasing collections including: 2 celebrity (musician and other), 1 art and 1 non-profit • More tactical promotional partnerships with 8-10 artists, influencers, media outlets for social promos, events • Timeline: • Inaugural Partnership Launch in June with 1xRUN • August – second partnership with an individual – celebrity/artist • September – third partnership w/celebrity/artist • November – pre-holiday partnership w/non-profit This should set the stage for 8 partnerships in 2015 covering off on
  • 40. Partnership Criteria Potential partnerships evaluated based upon the following criteria: Authenticity Credibility Network of Artists / Consumers Unique Brand Attributes Reach Equity and Engagement with Audience Proven ability to sell products? Ability to Provide Scale Social x Digital Equity Volume of Acquired Consumers Willingness to Engage Actively Marketing Originality Bring something new to the table? Provide Access Have Distinct Marketplace Positioning Is their consumer the BF consumer? Does the BF consumer aspire to this persona/brand? Is there an opportunity to acquire their audience into ours? Audience
  • 41. Strategy: Artist Primary Objectives Served: Engagement, Demand Community
  • 42. Artist: Opportunity Expand the BFAN into a more structured “community” style program that provides a set of clearly articulated opportunities and benefits to current and potential BF artists. Better elevate the artists as part of the BF brand story and sales cycle to consumers, channel partners and media, alike. Activate partnerships with key players in the art community who open the doors for higher visibility artists who bring additional credibility, audience, scale to the BF artist community.
  • 43. Artist: Our Audience The artist efforts will service and speak to three primary audiences simultaneously: • Current Engaged Artists – Ones we have done business with • Current Dormant Artists – Ones who have submitted designs but we have not yet activated with • Potential Future Artists – Ones we’d like to recruit or
  • 44. Artist: The Program – Overview Develop an artist platform that lives primarily as a digital portal within BF.com and provides artists turnkey access to the full toolkit of opportunities that being a BF artist provides, as well as the best information about opportunities to get involved as a new artist. • • • • • RE-BRAND: as part of revamp project, re-brand the network to have a more ownable name OPTIMIZE SUBMISSIONS: Systematize submission and communication processes with artists CLEARLY COMMUNICATE VALUE: Demonstrate financial, intrinsic, community values of being part of the BF artist community CREATE COMMUNITY: Encourage transparency, collaboration and communication EXPAND ENGAGEMENT: Increase volume and diversity in
  • 45. MODULE Artist: Key Modules: Active KEYArtists INCLUSION/S Activity • Provide key sales information - current commissions status, next payment date, earnings to-date, next payment date, etc. • Store list where that artist’s products are available • Upcoming submission deadlines, information Promo Toolkit • Give social assets to artists to share on own networks – banners, product images, Facebook timeline images, etc so can customize and give kudos to the artist • Give exclusive referral link trackable with a bonus incentive, potentially against their own product Artist Hub • Build out a more robust profile for each active artist, including more content, more distinct profile fields • Ensure each artist has a landing page where consumers can access al products (men/women/kid/print) through a single URL
  • 46. MODULE Artist: Key Modules: ALL Artists KEY INCLUSION/S Education • How to video/content explaining to artists how to get started with BF, with tips and advice • Bimonthly educational seminars on key topics to help with entrepreneurialism, etc with artists co-hosting these TED-style talks • Q&A section with ability for artists to search FAQs and ask Co-Founders/BF team questions Social Opportunity • Provide social incentives for sharing of original images featuring BucketFeet, tagging BucketFeet with @ on Instagram, Twitter, Facebook (from fan page) • Determine thresholds and pay out $$ against qualified social engagements (i.e., if photo shared on Instagram tagging BF gets 5K likes – pay $20) Referral Code & Affiliate • Give each artist a custom referral code for purchasing on a sliding scale (first 20 # are higher value, then roll back to baseline discount) • Give each artist a recruitment link, if another artist joins and becomes active, give $$ or a credit
  • 47. MODULE Artist: Key Modules: ALL Artists II KEY INCLUSION/S Prints: Rolling Submissions • Encourage engagement with prints and other lower barrier to entry products; drive to set up prints account • Prints submissions year round to be featured/produced on an on-going basis Featured Launch “Event” Reward Engagement • Feature BF artists through a launch event that takes over the artist portal elevating that artist in front of their peers – celebrating the artist reaching a goal, selling out a shoe, launching a distinct design, etc. • Create an activity threshold to encourage artist collaboration - the more activity, the more artist is rewarded for participation, elevated within the rankings (e.g., if a print has 50 reviews, ranks higher than another print) • Encourage reviews on products, social sharing and fellow artist/peer referral • Provide mechanism for artists to submit their new art,
  • 48. Artist: Potential Future Artists MODULE KEY INCLUSION/S Welcome Video & Content • Brand video that clearly articulates value proposition to artists and showcases highlights to-date. • Showcase testimonials from BF artists, key stats and successes to-date Encourage and Incentivize • Provide all artists who convert with a one-time immediate deal for purchasing • Encourage immediate upload of print and profile completion, which unlocks referral code Artist Promos • Anniversary #NextBucketFeetArtist style crowd-sourced contest 1x per year, evolving format and driving into new platform once live • Create 4x per year head to head “tipping point” promos where if pre-order goal is achieved it tips, shoe is produced and artist gets cash. Submission • Revamp submission process and bring it front and
  • 49. Strategy: Channel Primary Objectives Served: Awareness, Demand
  • 50. Channel: Integrated Support Craft a system of assets, promotions, content and resources to create a scalable approach to retail channel partner launches. • • • • Employee Training: Craft virtual training materials including video, manuals, FAQs and detailed product information Marketing Support Plan: Deliver marketing and PR highlevel plan inclusive of tactical content, release and messaging leading into each product launch Employee Incentive Program: For largest channel partners deploy an incentive program to activate employees during critical sales cycles and encourage purchase POS/POP: Develop required marketing collateral with
  • 51. Channel: Digital x Social Toolkit Maximize product launches and turn them more into an event, creating a turnkey social and digital toolkit that is customized per partner but universally provides maximized social visibility and a simple way for artists, international and partners to support the launch. Kit inclusions are: MODULE KEY INCLUSION/S Content & Creative • • Launch Copy, Image Library Sample Social Copy, Our Social Content Plan Product Specs Package • • Line-sheets, high-res image file package, product specs Lookbook and lifestyle content Social Banners • All social update images, promotional banners and PR assets Media Plan • Showcase planned social, digital and PR support planned for launch including PR/media efforts Promo Strategy • Propose social co-branded promotions with key retailers and artists as part of plan to garner buy-in and support Influencer • Identify top influencer targets and seeding strategy to support each launch effort
  • 52. Channel: In-Store Develop in-store trainingTraining Nordstrom as protocol with the model to prepare for essential launches throughout 2014 and beyond. Training essentials include: • • • • In-person training sessions, when possible, at all top store locations w/on-brand ambassador who authentically shares BF story; consider hiring a part-time trainer, ambassador Seeding to top store employees within shoe department and contemporary apparel department, if possible Communication of employee incentive program, as permitted by retailer Unveiling of distinct POP/display experience, showcasing discovery elements within the brand – from box to bag to design to display
  • 53. Channel: Virtual Training Package Launch a virtual training package that store employees from top retailer and international partners can access that includes the core BF story and product information: • • • Training Video: development of training video that has both useful product and inspiring artist information Virtual Lookbook and Product 411: Create mobilefriendly video lookbook and product spec information, tailored to their available collection. Sales Incentive Package: partner with retailer to provide opportunities for employees to win products, receive products, receive art and other exclusives as sales motivators
  • 54. Channel: Employee Come up with Incentives of motivators for a distinct set channel partner employees, both domestically and internationally to encourage sell-through support: • • • Seasonal sales promotions: where winners take large-scale, one-of-a-kind rewards crafted or curated by BF artists On-site training spot rewards: artist appearances and surprise/delight moments within the in-store experience Interactive in-store experience: that makes storytelling easy and allows employees to feel as though they are giving consumers the inside scoop – have an exclusive story to tell
  • 55. Strategy: Experiential Primary Objectives Served: Awareness, Engagement
  • 56. Experiential: Overview In support of the primary brand storytelling moment, a pop-up shop or a key retailer launch, create a niche splash by testing the experiential waters with a small, but focused activation. Brainstormed ideas to follow (working). • • • • Create as a short, sweet and disruptive storytelling moment Utilize to communicate critical brand message – i.e., available at XYZ Nordstrom, Art is ___; driving momentum and consumer consideration Consider using a combination of street snipes and a corresponding stunt Sample concepts here, final to come with
  • 57. Experiential: Snipes Around primary Nordstrom locations, consider activating a series of street snipes that support brand campaign, SS14 collection and drive targeted awareness in feeder neighborhoods to drive traffic in-stores. • • • • Street snipes, postering and street chalk campaign with guerrilla deployment Scalable, affordable way to build street buzz Feature original expanded versions of collection artist work and lifestyle imagery with CTA to purchase at Nordstrom If successful, launch a follow-up in line
  • 58. Experiential: Shoe on Wire Capitalize on the popular urban legend (myth?) of what shoes on a telephone wire mean, and create it as an ownable brand moment – x marking the spot – around key activations, pop ups and launches. • • • Partner with BF artist to do a distinct play on shoes on a wire to mark the spot of a key retail activation, pop up or sales opportunity Potential to invite consumers to claim one half of a pair and go into a store to claim the mate / true full pair Golden ticket hidden shoe that unlocks collection or grand reward
  • 59. Experiential: Boom, Comfort Partner with Uber to provide SXSW goers with a pair of comfortable BF kicks as a surprise/delight after a long day of pounding the pavement in subpar comfortable shoes. • • Create a distinct way to seed that provides surprise, delight and true comfort to tired travelers, in an unexpected way Potential to activate as a mobile shoe “truck” that can be hailed to a destination or provide a surprise certificate where they bring it in to a BF pop-up shop to redeem for a guarantee at a comfortable, stylish
  • 60. Experiential: Live Customization influencers with Rather than gifting BF shoes, do live on-site shoe customization where an artist takes an existing shoe and tailors it to the individual on-site. • • Riffing off of the live step-and-repeat do live on-site shoe customization for a limited # of one-of-a-kind shoes that start with a baseline design and are customized to the individual backstage at Lollapalooza or Warner Sound at SXSW Gift one-of-a-kind shoes or pre-created prints inspired by event/line-up with corresponding shoes
  • 61. Strategy: PR x Influencer Primary Objectives Served: Awareness, Demand
  • 62. PR: Overview Activate PR agency partner/s to hit against core business objectives with strategic PR outreach that drives the right awareness, impressions and brand consideration. Key niches include: Trade Lifestyle Business & Entrepren eurialism Art & Design News Digital Influencer
  • 63. PR: Key Stories Without having yet seen the PR strategy, success in 2014 includes the following key stories being told (manyExplosion into marketplace w/fueled growth, Nordstrom notation times): • Trade Lifestyle • Distinct offering within the competitive set – no one else meets need • Launch of new product offerings w/mid-tops, leather, collaborations • Editorial feature styling BF in an aspirational way, with call to purchase at Nordstrom • Celebrity wearing BF on lifestyle pub cover and corresponding editorial spread • Round-up inclusion in footwear must-haves, aligned with seasonal print/colorway trends • Feature on Raaja/Bobby/Aaron as footwear’s new creative leaders in national pub • Inc 500 listing and Forbes fast 50 listing w/profile breakout on co-founders • At least 10 bylines on biz/entrepreneurialism penned by co-founders; at least 10 Q&As in major pubs Biz & Entre inteviewing/sourcing co-founders
  • 64. PR: Key Stories II • BF artist profiles (at least 10) with corresponding Aaron interview as part of profile, spotlight on shoes • Editorial features on ecosystem of the BF artist community with positive recommendation to Art & Design engage News • Heavy Nordstrom local-market support with local editorial in top daily, print magazine, broadcast for all key Nord markets • Biz growth feature in NY Times, WSJ with profile on success to-date and future opportunities Digital Influencer • At least 50 social PR placements with top lifestyle tastemakers and editorial creators • Collaboration with top digital influencer on exclusive prints or capsule product (at least 3) • At least 50 co-hosted social promotions and consumer giveaways where BF shoes are front and center during key windows such as BTS, Festival Season and Holiday Gift Guide
  • 65. Influencer: Sample Programs Partner with identified influencers on a variety of programs that reach BF brand marketing objectives including: Social Capsule COLLABORATIONS Media Collaboration Promo PROMOTIONS UGC Promotion / Design Contest Content Program Seeding Event or Live Appearance TARGETED GIFTING
  • 66. Influencer: Seeding Work with PR partner/s (and potentially a celeb seeding firm such as the A List) to identify the top social influencers, tastemakers and celebrities to authentically seed product. 1. Go deep across multiple influencer niches, seed to not only the top tier, but seed to the emerging blogs and sites – they very well might be the next volume leaders. 2. Look inside social networks to find their respective leaders and initiate relationships with those who can provide social traction on behalf of the brand. 3. Find authentic connections to celebrities through the BF family and also initiate more direct connections to celebrities who best emulate the BF brand.
  • 67. Influencer: Key Footprint Celebrity: Music, Art, Fashion, Actor/Actress. Must: Authentically speak to brand DNA and target consumer. Instagram and Pinterest: Photographer, Content Creator, Curator, Artist. Must: Reach a critical mass through visual content (more than 100K). Blogger: Fashion, Lifestyle, Art, Design, Creative, Key Market. Must: Reach a critical mass (more than 100K uniques) and have that mass engaged. Tastemaker: Music, Art, Fashion, Design, Entrepreneur. Must: Be an established thought leader in respective space speaking outside personal bubble.
  • 68. Strategy: CRM // Primary Objectives Served: Loyalty, Engagement Loyalty
  • 69. Loyalty: Incentivized Program As we’ve already seen with BF social fans and e-subscribers, there is a great amount of passion behind the brand, already. Leading into Q3/Q4 during a critical growth period with more eyeballs than ever coming to the brand for the first time, we have an opportunity to identify, incentivize and activate the future and repeat actions of consumers with a non-traditional loyalty rewards program tied into both BF.com e-commerce and social media channels.
  • 70. Loyalty: Campus Ambassador In Q3 of 2014, in tandem with back-toschool, launch a targeted campus ambassador program, that invites college students to become an ambassador in order to receive exclusive incentives, access and more. • • • • Launch at top art and volume market universities and colleges Provide portal for students to sign-up and get incentives based upon referral of peers and activation Create exclusive ambassador toolkit given to top ambassadors Activate campus vs campus contest with winning
  • 71. Campus: Ambassador Experience Collegiate consumer arrives at dedicated collegiate landing page on .com Top performing ambassadors get bonus rewards (potential to fly to SCOPE Miami perhaps?) and are considered for paid employment for 2014 as official ambassador If collegiate consumer refers X # of people who transact, receive a free pair, as well as formal ambassador cards that they can physically distribute to give friends incentives, refer on campus. Sign-up and immediately receive an unique referral code where can give X # of friends a special discount Sign-up and confirmed e-mail verification triggers each ambassador to receive BF stickers and swag pack
  • 72. Loyalty Program: “KickBacks” The Bfan “Kickbacks” (working title) loyalty program would serve to provide the following consumer, brand and BF artist value in tandem: 1. 2. 3. CONSUMER: Reward our best consumers and encourage repeat purchase through targeted incentives BRAND: Incentives will not only encourage purchase, product review and product consideration but also WOM and social sharing, rewarding not only for purchase but also for conversation ARTIST: Elevate both new and established BF artists – making mini art prints and exclusive collaborations with BF licensed art as the “Kickbacks” available – allowing us to more effectively promote a wider range of artists, while providing them with another consumer
  • 73. Program: How it Works GET TO LIKE / PURCHASE Consumer makes a purchase on BF.com or LIKES BF on Facebook KEEP IT FRESH New KickBacks unlocked every month based upon focal artists, seasonality, etc. All exclusive “limited edition” rewards. EXCLUSIVE ACCESS Once join, able to access a portal with available KickBacks and points needed to receive them QUICK CONVERSION PROMPT Upon Purchase -Invite to join to receive KickBacks or login to an existing BF account to continue to earn points. IMMEDIATE REWARD Try to convert immediately: encourage refer a friend to join, review purchase, share BF purchase, Like BF on COMMUNICATION STARTS Exclusive content and ecomms sent to KickBacks members 2x per month with opportunities to earn points.
  • 74. The Model: Sephora’s Beauty Insider Sephora awards consumers based upon • their purchase, with each $ being equivalent to a # of points. • Points are then able to be redeemed at thresholds for sample-sized beauty products from emerging and established partners that Sephora sells. • “Insiders” in their club receive exclusive pre-sale access, targeted social exclusives, tutorials, content and more. • Sephora has stated this has increased their purchase frequency 3x and average transaction by $50+.
  • 75. Strategy: Branding Primary Objectives Served: Awareness, Engagement Campaign
  • 76. Thought Process When thinking about how to properly tell the brand story in a single brand message that adapts to all of the various contexts and environments as diverse as the artists who comprise the BF brand and the retailers who sell it, I realized, we have to keep it simple. Which is what all of the best brand mantras have in common – they all began as something simple.
  • 77.
  • 78. Campaign Musts Must be a simple concept that is adaptable to all the ways we will need to use it. At channel. Within social. At events. Within OOH. As part of PR outreach. Must have an emotional connection to both our consumers and our artists. Must connect to the brand statement “We Believe Art is for Everyone.” Must feel ownable to BucketFeet.
  • 79. ART IS ART IS ART IS ART IS ART IS ART IS ART IS ART IS ART IS ART IS ART IS ART IS IMAGINATION. YOUR CANVAS, ON CANVAS. ALL AROUND. A NEW BEGINNING. APPRECIATED. AUSTIN. UNEXPECTED. AN ADVENTURE. COMMERCE. ALWAYS CHANGING. NEVER EXACTLY THE SAME. DIFFERENT TODAY, THAN IT WILL BE TOMORROW.
  • 80. The Simple Story With that in mind, propose to make the first campaign an open-ended statement ART IS … This will supplement the We Believe Art Is For Everyone mantra but service as a more open dialogue with existing and potential consumers and artists. It’s flexibility allows for it to permeate through a variety of different use cases with us completing the statement or perhaps leaving it open ended, depending upon how and where we are using it.
  • 81. LIFE EVERYWHERE Art Is (you tell us) REDEFINED THE UNEXPECTED BucketFeet
  • 82. • Sample Ways it SOCIAL MEDIA: As aManifests where we content series share an image with a corresponding completed statement – e.g., “Art is Architecture” with a graffiti drawing of the Eiffel Tower or “Art is Technology” with a BF-artist designed iPhone case. • SOCIAL PROMOTION: As a consumer promotion where we invite consumers to share their own image or art creation with corresponding Art Is statement. • AT POS/POP: As a CTA for consumers to share their statement and receive exclusive content, rewards, offers.
  • 84. 110,000 Facebook Fans Social x Digital: 2013 Results 25,000 Email Subscribers www.bucketfeet.com 15,000 Customer Accounts 13,000 Twitter Followers 5,000 Instagram Followers 800 Current & Prospective Artists 13 (Last 6mos – May 1, 2013 thru Oct 31, 2013) • Visits = 404,000 (+386% LY) • Uniques = 284,000 (+340% LY) • Bounce Rate = 6% (-75% LY) • Transactions = 2,964 (+356% LY) • Sales (u) = 3,800 (+386% LY) • Sales ($) = $168,000 (+272% LY)
  • 85. Social x Digital: 2014 KPI Benchmark 350,000 LIKES 1,000 avg engagements per post 100,000 Email Subscribers XX % Open Rate (TBD) 60,000 Customer Accounts 20% of Traffic via Social 20,000 Followers 15 average retweets/replies 50K clicks 20,000 Followers 1,000 avg engagements per post 10,000 Artists 1,500 Engaged Artists 5,000 Followers 200 Average Repins 250 MM impressions +5% Share of Voice www.bucketfeet.com By: December 31, 2014 • • • • Visits = 1.5 MM-2 MM Uniques = 650K-1 MM Bounce Rate = 7% % of Traffic Referred Via Social = 20% • Social Revenue Per Month = TBD post SEO audit in January 2014 • E-Comms Revenue Per Moth = TBD post segmentation / testing
  • 86. Marketing Scorecard In order to evaluate success in addition to the established KPIs, we will measure each activation against the following matrix, assigning it a score and optimizing efforts against best performing LTV (lifetime value), CPA (cost per acquisition), CPT (cost per transaction) segmented by activation and by channel: • Awareness and Qualified Impressions Generated • Elevation of brand DNA // Brand story # of Purchases Gross Profit and Gross Profit Margin • % of acquired consumers within core target demo Average Order Value Total Revenue • Innovation
  • 87. Determining LTV It is essential that in Q1 of 2014, we segment all activations and accurately calculate LTV and CPT via each channel and each initiative. Optimizing against the best performing activations. While there will be some activities that are simply brand awareness, a majority of the budget will directly support sales growth and best sales performance. We don’t want the cheap consumers, we want the right consumers. CRITERIA Purchases Per Year Average Order Value Total Revenue Gross Profit Margin Gross Profit Search Marketi ng Consum ers E-Mail Consum ers Social Media Consum ers Promoti onal Consum ers Earned Media //Affiliat e Consum ers PR Consum ers Experie ntial / Pop-Up Consum ers Partners hip Consum ers Price Conscio us / Sale Consum ers
  • 88. Why LTV? Finding the right consumers can be labor intensive and at times a higher cost of acquisition, but long term, we believe the margins will work in our favor. It is important to pay more for the right consumers because they are so much more valuable to BucketFeet long-term. The example below is how we will evaluate as the initiatives go into play. Note: #s are for illustrative purposes only CRITERIA Best Custome rs Average Custome rs Purchases Per Year 4 2 Average Order Value $136 Total Revenue CRITERIA Best Custome rs Average Custome rs $80 Gross Profit $54 $16 $544 $160 Acquisition Cost $20 $10 Gross Profit Margin 10% 10% Net Profit $34 $6 Gross Profit $54 $16
  • 89. Process Through our scorecard dashboard, we will evaluate each initiative realtime, with the following process: each initiative Evaluate separately siloed by channel to garner accurate key learnings on campaign performance against core metrics and LTV Add a dedicated analyst to the team as it expands to ensure testing and evaluating and data authenticity Use distinct link trackers and include required conversion ask for all .com transactions Initiate consumer surveys at critical junctures to capture qualitative and quantitative feedback on initiative and experience Incorporate all digital and social transactional metrics in a single dashboard for quick access and cross-channel accountability Initiate monthly metrics deepdive with executive leadership team to evaluate results
  • 90. Q1 Wins Throughout Q1 to get immediate successes, propose to: • Optimize social advertisements, consider third party deployment partner • Re-launch brand voice and corresponding visual/copy across all digital/social channels • Benchmark and real-time track LTV, CPT, CPA with LTV as the key metric • Re-work blog, Pinterest, Instagram, Facebook visual aesthetic and content organization • Develop e-communications segmentation testing strategy and begin deploying • Create a SEO/SEM strategy and quickly begin testing, revising accordingly • Test new product launch processes, getting artist more involved and creating more integrated, substantial
  • 91. Success Is… By December 31, 2014: • • • • • • • • • 4 Successful Partnerships w/8 More Planned All KPIs achieved per benchmark Drastic increase in social traffic and conversion Recognizable brand story with 1 successful brand campaign under our belts A tagline we all love Demonstrated brand visibility and awareness growth 100 MM + qualified PR impressions with the right publications Actively engaged artist network A thriving BucketFeet marketing team 
  • 92. PAID MEDIA EXPERIENTIAL SOCIAL PROMO SEO/SEM x ECOMMS BRAND CAMPAIGN ARTIST COMMUNITY CHANNEL PR & INFLUENCER LEGEND INFLUENCER PROMO NORD PRETRAIN SS14 PRELAUNCH BRAND VOICE RE-LAUNCH SEO/SEM AUDIT JANUARY APRIL SOCIAL PROMO Timeline: JANAPRIL INFLUENCER PROMO NORDSTROM LAUNCH NORDSTROM SOCIAL PROMO NORDSTROM KEY MARKET SNIPES SXSW POP-UP //STUNT FEBRUARY C-WONDER TEASER INFLUENCER PROMO ARTIST COMMUNITY: PHASE I LAUNCH BRAND STORY CAMPAIGN LAUNCH COACHE LLA POPUP NORDSTROM KEY MARKET SNIPES MARCH SOCIAL ADVERTISEMENTS: FACEBOOK SOCIAL ADS: INSTAGRAM, TWITTER SEO/SEM CAMPAIGN ACTIVE // E-COMMS ACTIVE – SCHEDULE TBD PR & INFLUENCER EVERGREEN OUTREACH
  • 93. PAID MEDIA EXPERIENTIAL SOCIAL PROMO SEO/SEM x ECOMMS PARTNERSHIP BRAND CAMPAIGN ARTIST COMMUNITY CHANNEL PR & INFLUENCER LEGEND Timeline: MAYAUG ARTIST COMMUNITY: PHASE II LAUNCH WEBSITE NORD ASSOCIATE RE-FRESH E-COMMS REFRESH REFRESH SOCIAL PROMO:1XRUN PARTNERSHIP: 1xRUN BRAND STORY CAMPAIGN MAY FW 15 TEASER SOCIAL PROMO: SUMMER INFLUENCER PROMO JUNE AUGUST BFEET ARTIST CONTEST INFLUENCER PROMO LOLLA POP-UP CHICAGO SNIPES JULY SOCIAL ADVERTISEMENTS: FACEBOOK SOCIAL ADS: SOCIAL ADS: INSTAGRAM, INSTAGRAM, TWITTER TWITTER SEO/SEM CAMPAIGN ACTIVE // E-COMMS ACTIVE – SCHEDULE TBD PR & INFLUENCER EVERGREEN OUTREACH
  • 94. PAID MEDIA EXPERIENTIAL SOCIAL PROMO SEO/SEM x ECOMMS PARTNERSHIP FW 15 FOCAL SOCIAL PROMO:BTS PARTNERSHI P: TBD BTS NORDSTROM RE-FOCUS BRAND CAMPAIGN ARTIST COMMUNITY CHANNEL PR & INFLUENCER BTS POP-UP FW 15 FOCAL ARTIST COMMUNITY: PHASE III LAUNCH WEBSITE REFRESH SEPTEMBER DECEMBER LEGEND Timeline: SEPTDEC SCOPE PROMO SOCIAL PROMO:PREHOLIDAY INFLUENCER PROMO PARTNERSHIP: TBD OCTOBER PARTNERSHIP: TBD E-COMMS REFRESH INFLUENCER PROMO MIA SNIPES // SCOPE POP-UP // STUNT HOLIDAY HOLIDAY PROMO POP-UP BRAND STORY CAMPAIGN NOVEMBER SOCIAL ADVERTISEMENTS: FACEBOOK SOCIAL ADS: SOCIAL ADS: INSTAGRAM, TWITT INSTAGRAM, ER TWITTER SEO/SEM CAMPAIGN ACTIVE // E-COMMS ACTIVE – SCHEDULE TBD PR & INFLUENCER EVERGREEN OUTREACH
  • 95. Next Steps • • • • • • • • Align on final plan with Raaja and Bobby Refine plan into a designed executive summary for partners and investors (if necessary) Present plan to BF team internally and garner alignment Refine timeline and create roadmap Finalize budget against each core spend vertical Build out tactical programming for Q1 and Q2 Create breakout plan for Artist Network, Nordstrom, Product Launches Gather external partners and resources needed to execute against plan

Notas do Editor

  1. Society6 exited in June 2013 for $94M (3X run-rate sales or 6X 2012 sales)
  2. We have a massive INTERNATIONAL/DIVERSE network of artists, and this is only tip of iceberg (about to open this up through online on-boarding and by expanding product mix).
  3. Our vision is to create a proprietary global artist network to fuel a design, manufacturing, distribution, and marketing platformWe believe a hybrid e-commerce model combined with traditional retail fundamentals will serve to fuel rapid growth as well as giving us a path to profitabilityIn the near-term, we expect the following to drive our growth:Expanding, talented artist baseE-commerce marketplace with growing trafficGrowing international and domestic retail channel opportunitiesPassionate and engaged community of “believers”Diverse product mixOur entry point into the market was footwear. This was important to establish BucketFeet as an authentic brand. A different artist designs every shoe we produce. Talented artists get the global exposure they deserve, and customers get original shoes that stand out and tell a story.We have proven our model works, now it is time to invest in SCALE …
  4. Society6 exited in June 2013 for $94M (3X run-rate sales or 6X 2012 sales)
  5. Society6 exited in June 2013 for $94M (3X run-rate sales or 6X 2012 sales)