Deliver a consistent, end-to-end customer experience from subscription, to delivery, to billing, and payment. Examine how you can sell subscription and usage-based services and monetize those services so you can transform from a product-and-services business to a product-as a-service business. Learn how the combined power of the market-leading SAP Hybris Commerce solution and the SAP Hybris Billing platform integrate to deliver these services. For more, please visit us at: https://hybris.com/en/products/billing

1. Tangi Lemoine,Hybris Billing Presales Manager
October2017
Integrate SAP Hybris Billing
with SAP Hybris Commerce
Gain a Robust, End-to-End Experience

2. 2PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ

3. 3PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ

4. 4PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ

5. 5PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Meeting the Business Model Challenges in the Digital Economy
Agility to embrace change
with embedded intelligence
in business processes and
reliability in financial
processes.
Multi-sided monetization to
share revenues with an
expanding business network
of partners.
Massive scalability to grow
from small trials to multi-
billion businesses with
reliable automation.

6. 6PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP Hybris Commerce & SAP Hybris Billing
Single View of Customers’ Journey and Value across Services
WEB MOBILE EMAIL CALL
CENTER
MARKET
PLACE
INTERNET
OF THINGS
CONTACT
CENTERPOS
MARKETING
CHANNELS
DIGITAL
GOODS
SOCIAL
Consistent Customer Experience across Channels and Touch Points
CUSTOMER JOURNEY
BILLING BACK-OFFICE
Activate Services
Subscribe
Capture Order
& Create Contract
Use Services
Rate & Charge
Services
Handle Payment
& Receivable
Observe Customer
Data
Build Personalized
Offer
Subscribe to New
Offer
Service
Disruption
Search Online
Call Care
Create & Send Bill
for All Services
Post & Recognize
Revenues
Capture Order
& Change Contract
Receive Services Tweet
Pay Bill
Receive Bill Receive Offer
Resolve Inquiries

7. 7PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
THE INTEGRATION
JOURNEY SO FAR

8. 8PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP HYBRIS
BILLING
COMMERCE
INTEGRATION
A Hybris accelerator,
available free of charge as
part of the Hybris Billing
bundle license

9. 9PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP Hybris Billing & SAP Hybris Commerce Integration 1.0
Customer,
Product, and Price
Replication
between SAP
Hybris Billing and
SAP Hybris
Commerce
Integrated Product
View between SAP
Hybris Commerce
and SAP Hybris
Billing
Order Capture
across SAP Hybris
Commerce and SAP
Hybris Billing to
support full
subscription sales
processes
Contract Change
Process support
(e.g. Product
Change, Contract
Extension) across
SAP Hybris
Commerce and SAP
Hybris Billing
Enhanced SAP
Hybris B2B
Accelerator
Supports B2B
Synchronous
Scenario with
simple bundles

10. 10PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
B2B Synchronous Order Management
Provider
Order
Personalize
Bundle and/or
Add Products
Check Out
Browse
Catalog
Add to Cart Place Order
SAP Hybris Billing
SAP Hybris Commerce
CheckoutBrowse Order Capture
Provider
Contract
Sign In
Order
Confirmation
Sales
Order

11. 11PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Geared towards B2B Process
Support Bundle of Services (with
alternatives, options…)
Service Catalogue and Price are
mastered in SAP Hybris Billing,
exposed in SAP Hybris Commerce
Synchronous Contract Processing
Details HBCI 1.0
No Self Registration
Complex Service Offering available for
bundle personalization at order time
Clear Roles and Responsibilities, SAP
Hybris Commerce adds rich content to
SAP Hybis Billing services
Shopping cart updates triggers billing
back office

12. 12PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ

13. 13PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Customer self registration
High volume for contract creation
A synchronous order and
contract management
Payment via credit card (and
card maintenance)
View my invoice
HBCI 2.4
B2C

14. 14PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
B2C Self Services | Self Registration and Account Maintenance
SAP Hybris Billing
SAP Hybris Commerce
Maintain AccountRegister
Enter Contact /
AddressData
Business Partner
Created
DataHub
Register
Business Partner
Updated
My Account
Update
Contact / AddressData
DataHub

15. 15PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
B2C Order Management | Overview
Provider
Order
Submitted
Personalize
Bundle and/or
Add Products
Check Out
Browse
Catalog
Add to Cart Place Order
SAP Hybris Billing
SAP Hybris Commerce
CheckoutBrowse Place Order
Provider
Contract
Order
Confirmation
Received
Sales
Order
DataHub DataHub
Create New /
Use Saved
Payment Card

16. 16PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ

17. 17PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
B2C Self Services | Invoice History
SAP Hybris Billing
SAP Hybris Commerce
Billing Invoice
My Account
Display PDF
Invoice
Display Invoice List
Billing Invoices
Choose Invoice
MaintainAccount:InvoiceHistory
RFCRFC

18. 18PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ

19. 19PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ

20. 20PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
THE ROAD AHEAD

21. 21PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Browse
CPQ, SAP Hybris Commerce & SAP Hybris Billing Together| Process Flow
with Configuration*
Provider
Order
SAP Hybris Billing
Checkout Order Capture
Create/Edit
Provider
Contract
Sales
Order
ROADMAP
Configure Bundle
and/or Add Products Check Out
Browse
Catalog
Add to Cart Place/Edit/Reconfigure
Order
SAP Hybris Commerce
Sign In
Order
Confirmation
Labs Preview
*Require SAP CPQ for solution sales configuration licenses

22. 22PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Integrated, End-to-End, Digital SAP Hybris Commerce & SAP Hybris Billing
Solution
Reduce time-to-market
by making newly designed
subscription offers and pricing
quickly available for ordering
across all channels
and touch points
Implement click-to-cash
by delivering your customers a
consistent experience all along
their journey, from subscribing to
services to getting them properly
delivered, billed and paid
Reduce cost of customer service
by providing your customers with
online self-services and your
service agents with a single view
of customers’ journeys
across services
Transform your business model
by implementing agile,
subscription and usage-based
services while renovating your
customer-oriented financial
processes

23. 23PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP HYBRIS REVENUE SOLUTIONS
AGILE MONETIZATION
MANAGE MULTI-DIMENSIONAL FINANCIAL STREAMS
WITHSAP HYBRIS