Businesses always had to adopt to stay relevant. At Celonis, we believe that the next big change will be using big data analytics to create Magic Moments for your customers. Learn in this session how you can leverage the 360° customer view in the back- and front office to improve your customers’ journey. https://www.hybris.com/

1. WWW.CELONIS.COM 1
HOW TO CREATE MAGICMOMENTS
FOR YOUR CUSTOMERSWITH
PROCESS MINING
Celonis at SAP Hybris LIVE
Global Summit 2017

2. About Celonis
CELONIS IS AN INNOVATIVE, AWARD-WINNING SOFTWARE
COMPANY AND THE MARKET LEADER FOR PROCESS MINING.
§ We work with leading customers in the world
40% of Fortune 100 companies are already Celonis customers
§ Backed by world class investors Accel & 83 North/ Greylock
(Facebook, Dropbox, Spotify, Slack, AirBnB, LinkedIn)
§ We make our customers more successful
By improving every process throughout their organizations
§ Among fastest growing software companies in the world
4.000% over the last 4 years, 300% yoy

3. IT’S ALL ABOUT
CREATING
MAGIC MOMENTS

4. Problems Front Office Root Causes Back Office
Purchase Order was too late.
Issues in the warehouse.
…
The customerservice was slow.
I received the wrong product.
…
SOMETIMES, THERE IS NO MAGIC
WHERE THERE SHOULD BE.

5. CELONIS DELIVERS
MAGIC MOMENTS
FRONT OFFICE BACK OFFICE
POWERED BY
MACHINE
LEARNING

6. 2016-12-01 CREATE PURCHASE ORDER #1234
2016-06-23 START PRODUCTION #5678
2016-07-14 RECEIVE PAYMENT #1234
2016-07-14 SEND EMAIL #9012
EVENT LOG
6
AI-POWERED ROOT CAUSE
ANALYSIS & IMPROVEMENT
VISUALIZATION OF THE
ACTUAL PROCESSES
HOW DOES PROCESS MINING WORK?

7. Celonis for SAP Hybris
MEETING
INITIAL CONTACT
CREATE OPPORTUNITY
PROOF OF CONCEPT
SET TO HOTOPPORTUNITY
CREATE LEAD
SEND QUOTE
RECEIVE ORDER

8. Live demo
…IS A SMART BIG DATA
TECHNOLOGYTHAT
ANALYZES AND ADVISES
YOU ON HOW TO
IMPROVEYOUR
PROCESSES BASED ON
DATA GENERATED IN
YOUR ORGANISATION–
INREAL TIME.
GET MAXIMUM TRANSPARENCY
AND EFFICIENCYFOR
YOUR PROCESSES. PROCESS MINING

9. ü Integral part of digital transformation
ü 14% higher on time deliveries and 21%
higher alignment to customer requests
ü Supply chain transformation
ü Reduced time to market by 20%
ü Cut process costs by 11% (from $3.22
to $2.85 per purchase order)
Selection of our customers

10. FOR
NOW
AVAILABLE

11. Questions
Q&A