1. Which of the following is an UNTRUE statement about moods and emotions?
Group of answer choices
When an employee smiles at a customer, that customer may experience emotional contagion.
Positive moods cause people to be creative, leading to positive feedback from others.
Information tends to be processed quickly by depressed people (such that they don't weigh all
possible options).
Negotiation outcomes can be improved by being emotionally detached while negotiating.
People in good moods are flexible and open in their thinking, leading to more creativity.