8. .2. إﺷﺮاك ﻛﻞ اﳌﺪراء و اﻟﻌﺎﻣﻠﲔ ﰲ اﳌﻨﺸﺄة ﰲ ﺑﺮﻧﺎﻣﺞ ﻗﻴﺎس رﺿﺎء اﻟﻌﻤﻼء
." ( "ﻣﻦ ﺧﻼل ﻣﺴﺢ ﻣﺒﺪﺋﻲSurvey) 3. اﻟﺘﺄﻛﺪ ﻣﻦ ان ﺗﻮﻗﻌﺎت اﻟﻌﻤﻴﻞ ﺟﺰء ج ﰲ اﳌﺴﺢ
ﻣﺪر
( "ﻋﺪة ﻃﺮق ﳉﻤﻊSurvey) 4. ﺑﺬل ﻛﻞ اﻹﻣﻜﺎﻧﻴﺎت ﻟﺪﻓﻊ اﻟﻌﻤﻼء ﻟﻼﺳﺘﺠﺎﺑﺔ ﻟﻠﻤﺴﺢ
."...اﻟﺒﻴﺎﻧﺎت
.(Survey) 5. وﺿﻊ ﺧﻄﺔ ﻋﻤﻞ ﻟﻠﺘﻄﺒﻴﻖ ﻧﺘﺎﺋﺞ اﳌﺴﺢ
( "ﻳﺘﻢ ﺗﻮزﻳﻊ ﻣﻠﺨﺺ ﻧﺘﺎﺋﺞ اﳌﺴﺢ ﻋﻠﻰ اﻟﻌﻤﻼء، اﻹدارة اﻟﻌﻠﻴﺎ وSurvey) 6. ﺗﻮزﻳﻊ ﻧﺘﺎﺋﺞ اﳌﺴﺢ
."اﳌﻮﻇﻔﲔ
.7. إﺟﺮاء اﳌﺴﻮﺣﺎت ﻋﻠﻰ ﻓﱰات زﻣﻨﻴﺔ و ﻟﻴﺲ ﻣﺮة واﺣﺪة
:اﻟﻤﺮاﺟﻊ
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eBooks .
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Retention, Asia Pacific University College of Technology & Innovation Technology Park Malaysia .
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Quality Control.
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satisfaction: The MUSA method, European Journal of Operational Research 143 (2002) 148–170
Hassan Ali SANHORI,e-mail:saniali2010@gmail.com, blog; umsudan.blogspot.com