Engage personal banker, financial advisor or personal shopper directly from a web page or a mobile APP. Use videochat and collaboration to create a personalized customer journey for your clients.

2. Are your Customers
Happy?
Customer Service makes the
difference between happy
and unhappy customers

3. «While 92% of companies view customer
experience as a top priority, 53% of customers say
they have experienced very poor, poor, or just okay
service.»

4. What if you have poor
Customer Service?
Lost of Sales Opportunities
Churn
Brand impacts
Inefficiency of your team

5. Our Target
Redefine the Customer Service
market space, becoming the most
innovative application used by
Enterprises to deal with end
customers

6. Eudata Solution is a
Customer Centric
Platform designed to
manage innovative
channels and
communication flows

8. Video Chat for Customer Service
“We consider our inclusion in the Cool Vendor report by
Gartner a great confirmation of our mission to enable our
customers in providing the greatest digital experience while
engaging their clients using web or mobile devices,” said
Sandro Parisi, CEO of “Eudata srl”.

9. Big Market Applauses
140.000/month session
5000/day Session
3000/day concurrent agents
12 Enterprise Companies
More than:
References:
Business Case: http://www.eudata.biz/case-studies/

10. Feel Free to Design your
Customer’s Experience…

11. … And your Agent/Expert instrument
CRM Integration
via standard API

12. Agent Experience
Customer
Position
Customer Info
Chat
Window
Collaboration
Agent
Status
Video
Panel
(Option)
Reduce
Area
CRM
Session
Control
Hipo
Sighted

13. WCS
Real Time Channels
CHAT AUDIO/VIDEO

14. 3
Design your Customer Journey
Reuse your Infrastructure
CRM, Contact Center, Presence
Ready for the future
Technologies
WebRTC, Social, Next Business Action
summarizing
1
4
Give Value to your Customer Info
2

15. EXPERT ADVISOR

16. Local Branch
Focus
Create real time communications between customers,
Experts or branch staff
Customer

17. 3
Customer and PB are online on the Web or on Mobile
APP. (Also PB should be on mobile)
FlowExample
1
4
The communication starts using chat
2
The communication escalate to voice and video
PB shows to the customer a proposal using desktop
sharing

18. Personal BankerCustomer
PB can view
his
online/offline
customers
Customer can
view if PB is
online

19. Personal BankerCustomer on Mobile
PB can view
his
online/offline
customersCustomer can
view if PB is
online
Your Personal Banker is

20. Personal BankerCustomer
Customer can
chat with the
PB

21. Personal BankerCustomer on Mobile
Customer can
chat with the
PB, share
documents
or link

22. Personal BankerCustomer
Bi directional Audio/Video
Communication

23. Bi directional Audio/Video
Communication
Personal BankerCustomer on Mobile

24. Personal BankerCustomer
PB Shows the Contract to Customer. The
Audio/Video session remains active

25. Feature
Session reports provides full control of the managed sessions
(session details, customer info, chat, all the tasks done are tracked)
Experts receive precall data, allowing faster and personalized
problem resolution or service
Highly flexible and customizable via SDKs, allowing enterprises to
implement the most appropriate architecture and business logic that
meets their needs

26. 3
Engage with their personal point of contact directly
from the provider’s web or mobile site
summarizing
1
4
Branches can serve or call-to-action customers, without
the need to have them phyically present at the local
branch2
Optimizes the use of time of the branch staff, which
will serve both customers in the physical branch and
remote clients
Allow “Knowledge Workers”, “Informal Agents”,
“Occasional Agents”, or “Expert Advisors” to be part of
the Branch even if they’re not a physical part of it

27. #EudataBank
--
@sandroparisi
@eudatasrl
@UnycoService

28. eudata
Via Melchiorre Gioia 55/C
20124 Milano
tel.: +39 02 45495098
fax : +39 02 45495099