Eudata Video Care

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Provide innovative Video Services for Hospitals. Remote care provide to Doctors the capability to interact with patients when they are at home using a video channel. Patient care permits to patients to stay in touch with their familiar

Saúde

EUDATA
VIDEOCARE
Leap to Next Generation
Helthcare Services

We
Develop
products that
enhance WEB
customer care
performance
We are
Experts in
integrating
these products
into complex
customer
platforms
We
Specialize
in multichannel
customer
interaction
What We Do

Remote Care: provide remote
medical examination with
support of Video
Eudata VideoCare
Patient Care: provide to patient and familiar
to easily communicate during hospitalization
increasing the quality of permanence
1
2

Target
Increase service quality, reducing travels
Reduce medical examination waiting times
Reduce crowd into hospitals
Humanization and improvement of therapy
Facilitate family reunification
Increase staff productivity
Reduction of stay of patients within the hospital

Remote Care
Sms Code
Doctor
Remote Patient Use
Insert Code into
Web Portal

Remote Care
Doctor
Remote Patient Usa il Servizio

Patient Care
Sms Code
Use
Patient
Family
Insert Code into
Web Site

Patient Care Mobile
Invio Codice via
sms
Usa il Servizio
Inserisce il Codice
nel sito
Paziente
Familiare

INTEGRATION
With Web Portal and Mobile APP
Remote control
Mediacal Record
REAL TIME
COMMUNICATION
• Audio Video
• Mobile e Web
• Chat
CONTROL
• Service management
and administration
(Times, Emergency,
settings, …)
• Reporting
What VideoCare is

Video Chat for Customer Service
Business Impact: The impact on businesses is potentially high, because video is a media that will please
consumers, as well as serve as a useful tool for field technicians
Benefit Rating: High
Eudata WCS identified as a “sample vendor”
by Gartner in the Hype Cycle for:
- CRM Customer Service and Support, 2013
- Hype Cycle for Contact Center 2013
Published: 23 July 2013
Analyst: Michael Maoz
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the
highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner
disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Update:
Eudata named Cool
Vendor in the Magic
Quadrant for CRM
Customer Service and
Support, 2014

Communication
sales@eudata.biz
More Info
www.eudata.biz/products/wcs/
eudata
Via Melchiorre Gioia 55/C
20124 Milano
tel.: +39 02 45495098
fax : +39 02 45495099

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1. EUDATA VIDEOCARE Leap to Next Generation Helthcare Services

2. We Develop products that enhance WEB customer care performance We are Experts in integrating these products into complex customer platforms We Specialize in multichannel customer interaction What We Do

3. Remote Care: provide remote medical examination with support of Video Eudata VideoCare Patient Care: provide to patient and familiar to easily communicate during hospitalization increasing the quality of permanence 1 2

4. Target Increase service quality, reducing travels Reduce medical examination waiting times Reduce crowd into hospitals Humanization and improvement of therapy Facilitate family reunification Increase staff productivity Reduction of stay of patients within the hospital

5. Remote Care Sms Code Doctor Remote Patient Use Insert Code into Web Portal

6. Remote Care Doctor Remote Patient Usa il Servizio

7. Patient Care Sms Code Use Patient Family Insert Code into Web Site

8. Patient Care Mobile Invio Codice via sms Usa il Servizio Inserisce il Codice nel sito Paziente Familiare

9. INTEGRATION With Web Portal and Mobile APP Remote control Mediacal Record REAL TIME COMMUNICATION • Audio Video • Mobile e Web • Chat CONTROL • Service management and administration (Times, Emergency, settings, …) • Reporting What VideoCare is

10. Video Chat for Customer Service Business Impact: The impact on businesses is potentially high, because video is a media that will please consumers, as well as serve as a useful tool for field technicians Benefit Rating: High Eudata WCS identified as a “sample vendor” by Gartner in the Hype Cycle for: - CRM Customer Service and Support, 2013 - Hype Cycle for Contact Center 2013 Published: 23 July 2013 Analyst: Michael Maoz Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Update: Eudata named Cool Vendor in the Magic Quadrant for CRM Customer Service and Support, 2014

11. Thank you

12. Communication sales@eudata.biz More Info www.eudata.biz/products/wcs/ eudata Via Melchiorre Gioia 55/C 20124 Milano tel.: +39 02 45495098 fax : +39 02 45495099

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