A look at the issues of project team user experience in technology project land

1. ePROJECT USER EXPERIENCE:
…the reality

2. PROJECT ZEN
Development processes to improve
organizational performance

3. PROJECT ZEN : ROLES
•Test Manager
•Usability analyst
•Instructional Designer

4. PROJECT DESIGN
‘ The project manager
must ensure that there
is transparency of roles
across the project
team…’
‘ Project team usability
& user experience are
directed towards the
creation & deployment
of a user friendly
product...’

5. USER CENTRED DESIGN
‘ UCD is about designing the
total user experience...’

6. ‘ The ease with which a user can
successfully interact with and use an
application, web site or process to
achieve their goals...’
USABILITY
and project
team
each other
& develop

7. USABILITY

8. INFORMATION GATHERING
•What information to capture?
•Who and what will you ask?
•Observe user tasks & activities
•Consult
Users and
project team

9. PROJECT DESIGN : COMMUNICATIONS
‘ A successful project team user
experience will only occur if the
communications strategy is
implemented effectively...’

10. RING! RING!
A: How can I find the link to access
Reporting in the Merch application?
Hello : John Sandler speaking
WHEN THINGS GO WRONG
It’s Aminda from the Merch Test
team
JS : Hi - how can I help?

11. WHEN THINGS GO WRONG
JS: Haven’t you had regular interface
updates from the developers?
A: Yes – but the UI has changed & I
wasn’t informed. I can’t find the
location of the Reports. HELP!!

12. WHEN THINGS GO WRONG : UI

13. WHEN THINGS GO WRONG : TESTING
Test Plan about:
• Tasks & user performance
• UI & navigation errors
• Test Case scripts & validation
• Communication

14. WHEN THINGS GO WRONG : TESTING

15. SUMMARY
• Communications strategy
• Include ALL stakeholders
• Project usability successful if team
have clear understanding of their role

16. THANKS

17. REFERENCES
• Sandler, John ICL 2010 Proceedings
• www.dilbert.com
CONTACT
johnsandler@fastmail.fm
@greyrab (Twitter)