In an organizations channels of communication are strictly followed by all the employees to carry out day to day work.

1. Communication in a Business Organization

2. Flows from higher level of hierarchy to down chain
of command. From a higher level employee to
lower level employee.
When orders, directions, instructions and
information flow from superiors to subordinates,
the communication flows in downward pattern.
Used to convey routine information, new policies
and procedures, to seek clarifications, to ask for
analysis, for feedback.
For e.g. memos, notices, face to face interactions,
or telephonic conversations

3. Board of Directors
Managing director
Departmental Managers
Supervisors
Clerks and Operators

4. 
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Merits
1. Giving job instructions.
2. Implementation of goals, strategies.
3. Performance feedback
Demerits
1.
2.
3.
4.
5.
Over Communication
under communication
Time Consuming
Loss of Information
Time consuming & loss of information

5. 
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Messages, information that flow from
subordinates to the higher level of authority
is known as Upward communication.
Upward communication is essential to solve
problems, suggestions for improvement,
performance reports, grievances and
disputes, and financial and accounting
information.
It encourages participation, helps to know
feedback, develop goodwill etc.

6. Board of Directors
Managing director
Departmental Managers
Supervisors
Clerks & Operators

7. 
Essential for (merits):-
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1.
2.
3.
4.
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Demerits
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Reports
Open door policy
Counseling
Problems, suggestions, performance
1. Fear of authority
2. Unwillingness to admit failure
3. By- passing authority

8. 
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Horizontal communication refers to
communication among members at the same
level in an organization.
Greater size and complexity of organizations
increase the need for communication laterally
across the lines of the formal chain of
command.
This communication is necessary to fulfill
functions like co-ordination among
departments, sharing information, solving
problems, providing advice and support etc..

9. Board of
Directors
Managing
Directors
Managing
Directors
Departmental
Managers
Departmental
Managers
Departmental
Managers
Departmental
Managers
Supervisors
Supervisors
Supervisors
Supervisors

10. 
Merits
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1. Co-ordination among departments
2. Team spirit
3. Saves time
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Demerits
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1.
2.
3.
4.
Interdepartmental disputes
Encourages grapevine
Threat to management
Clash of personalities

11. 
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Can be defined as, “means of secrete
communication”. It’s a complex network of
communication.
It is a spontaneous channel through which
facts and rumors are passed.
For e.g. Gossip, hear-say, rumors are kinds
of Grapevine communication.
Can do great harm or good to an
organization; it may cause workers to loose
their morale or work with double vigor.

12. Board of
Directors
Managing
Directors
Managing
Directors
Departmental
Managers
Departmental
Managers
Departmental
Managers
Departmental
Managers
Supervisors
Supervisors
Supervisors
Supervisors

13. 
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Grapevine means “the informal transmission
of information, gossip or rumor”.
Transmit information rapidly and in many
cases faster and with a stronger impact than
formal system allows.
Grapevine is undocumented and therefore
open to change and interpretation as it
moves through network.
It is not time bond, topic bound, and
language bound.