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THE AGILE IT PLATFORM




Step Up to the Plate
Take Your Cloud Strategy from the Minor League to the Majors
Dave Roberts
Vice-President, Strategy
dave.roberts@servicemesh.com
Personal Twitter: @sandhillstrat
Company Twitter: @servicemesh
ServiceMesh Corporate Background
 ServiceMesh provides an enterprise cloud platform that’s the bridge between cloud
  implementation technologies and real enterprise business value.
 Customers include some of the world’s largest and most sophisticated companies in:
          Financial services
          Health care
          Consumer
          Other IT-intensive industries
 Global presence with headquarters in Los Angeles and offices in Austin, London,
  New York City, Sydney, and Washington D.C.
                                              3X revenue growth in 2010
                                              3rd consecutive year of profitability
Why?
1. Cloud is Big.
  2. Innovation is key.
3. Innovation requires…
Conventional Thinking:

Cloud is “Virtualization, Phase 2”
Conventional Thinking:

Cloud = Hypervisor + Automation + Billing
Provisioning 10 Years Ago

                             Total Time: ~12 – 16 Weeks


    Developer                     IT Department
                 1 Request                        6 Installation and Configuration




                 7 Ready

                                                                     4 Purchase Order
            3 Approved

                               2 OK?
                                                    5 Shipment



                           Manager                          Vendor
Today: Self-Service Portal + Automated Orchestration

                                Total Time: 5 minutes


    Developer                     IT Department
                    2 Request                            3 Create instance


                Self-Service
                                     Orchestration
                   Portal


                    4 Ready       1 Create service offerings
This is “small ball.”
1. Cloud is Big
Technology Waves
Capabilities / Business Value




                                Incremental Improvement




                                                                 ~10 - 15 Years

                                                           Intense Value Creation


                                                          Time
Technology Waves
                                                                       2010s: Cloud
Capabilities / Business Value




                                                            1995: The Web




                                1980s: Personal Computing




                                                               Time
Technology Waves
                                                                       2010s: Cloud
Capabilities / Business Value




                                                            1995: The Web




                                1980s: Personal Computing



                                                                                      Fortunes are won
                                                                                        and lost here


                                                               Time
Technology Waves
                                                                       2010s: Cloud
Capabilities / Business Value




                                                            1995: The Web




                                1980s: Personal Computing



                                                                                      Winners enforce
                                                                                      the status quo



                                                               Time
Lesson:
Big value capture happens
 during rapid technology
         adoption
Value Capture:

Market Share
 Revenue
Profitability
2. Innovation is Key
Mission statements
“Bayer is an inventor company with a long tradition of
  research. By applying science to the major global
challenges, we deliver innovations that address unmet
             customer and market needs.”
“At Lenox, our core mission is to innovate, create and
execute. Innovation is the lifeblood of our businesses —
  it drives new products, expansion into new product
categories and improvement of our business processes.
  Innovation made Lenox a leader in the past and will
         remain the key for success in the future.”
<< GENERIC >>
 “Our mission, simply put, is to provide our customers
with the world's best and most innovative products and
customer support. Powered by excellent people and the
  most current technology available, we strive to be a
   customer-driven, high-performance company that
                delivers superior value.”
Think about the Web…
Winners:

 “Let’s use the web to change the
way we engage with our customers
      and transact business.”
Losers:

“Let’s buy a server and put up a
          home page.”
$37B revenue
Bankrupt
Agile IT and cloud computing
are at least as transformational
  to enterprises as the web.
Test:

Did you alter your company’s
     earnings per share?
Test:

Did you alter your company’s
     earnings per share
       for the better?
3. Innovation Requires…
Consultants!
Innovation really requires…
Initiative
Back to First Principles




                                                      New Products
                                                      Revenue
                   Consumes    Enterprise     Creates
                                                      Profit Margin
       IT                                             Market Share
   Resources
                              Business Unit
                                                      Customer Engagement
                                                      Brand Awareness
Previously, IT Dept. Built and Managed the Resources




IT Department                                       New Products
                                                    Revenue
                 Consumes    Enterprise     Creates
                                                    Profit Margin
       IT                                           Market Share
   Resources
                            Business Unit
                                                    Customer Engagement
                                                    Brand Awareness
Now, IT Resources Available as-a-Service


IT Department

       IT
   Resources                                           New Products
                                                       Revenue
                    Consumes    Enterprise     Creates
                                                       Profit Margin
                                                       Market Share
 External Service
                               Business Unit
                                                       Customer Engagement
     Provider                                          Brand Awareness

       IT
   Resources
No Problem.

 Just restrict access,
    limit choices,
or require approvals.

    Or all three.
“This is not going to be fun.
  Is it worth the hassle?”
Opportunity:

  Go fast.
 Stay safe.
New Products
    IT                                            Revenue
      IT
Resources      Consumes    Enterprise     Creates
                                                  Profit Margin
        IT
 Resources                                        Market Share
  Resources
                          Business Unit
                                                  Customer Engagement
                                                  Brand Awareness




     Most solutions focus on
     tactical IT automation.
The game is going to be
          won or lost here.



                                                  New Products
    IT                                            Revenue
      IT
Resources      Consumes    Enterprise     Creates
                                                  Profit Margin
        IT
 Resources                                        Market Share
  Resources
                          Business Unit
                                                  Customer Engagement
                                                  Brand Awareness
Policies and Governance
“Policy” ?
This workload is controlled by a PCI
   regulatory regime. We need to
  ensure that it is only deployed in
certified data centers, into a specific
security “zone” with specific firewall
      rules, and that it uses disk
   encryption for all data storage.
But only when it’s running in a
  production environment. When
developers are working on things, it
   can run in a non-certified data
  center with a different security
zone, but still has to have the same
        encryption controls.
Big finish

Cue the blatant product plug…
ServiceMesh Agility Platform™
Unified, policy-driven lifecycle control for the continuous delivery of
enterprise Agile IT solutions

                       Developers                         Dev, Test, Ops,
                       and Architects                     Project Mgrs




            Analysts and                                                      Operations and
            Developers                                                        Project Mgrs


                                             Admin &
                                             Operations




              External                                                        SaaS
               Private            Internal   Secure              PaaS       Providers
                                   Private   Public            Providers
See ServiceMesh in Booth #515

Tuesday:

Demo Theater: 4:00-4:20pm.

Anthony Skipper
“The Good, the Bad and the Ugly—
What Most Early Adopters Encounte
Session 11: 5:35 p.m. – 6:20 p.m.

Wednesday:

“Cloud Superstars” Power Panel
Session 1: 7:40 a.m. – 8:10 a.m.
Thank you
Dave Roberts
Vice President, Strategy

Email:                     dave.roberts@servicemesh.com
Web:                       http://www.servicemesh.com/
Company Twitter:           @servicemesh
Personal Twitter:          @sandhillstrat

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Step Up to the Plate: Take Your Cloud Strategy from the Minor League to the Majors

  • 1. THE AGILE IT PLATFORM Step Up to the Plate Take Your Cloud Strategy from the Minor League to the Majors Dave Roberts Vice-President, Strategy dave.roberts@servicemesh.com Personal Twitter: @sandhillstrat Company Twitter: @servicemesh
  • 2. ServiceMesh Corporate Background  ServiceMesh provides an enterprise cloud platform that’s the bridge between cloud implementation technologies and real enterprise business value.  Customers include some of the world’s largest and most sophisticated companies in:  Financial services  Health care  Consumer  Other IT-intensive industries  Global presence with headquarters in Los Angeles and offices in Austin, London, New York City, Sydney, and Washington D.C. 3X revenue growth in 2010 3rd consecutive year of profitability
  • 4. 1. Cloud is Big. 2. Innovation is key. 3. Innovation requires…
  • 5. Conventional Thinking: Cloud is “Virtualization, Phase 2”
  • 6. Conventional Thinking: Cloud = Hypervisor + Automation + Billing
  • 7. Provisioning 10 Years Ago Total Time: ~12 – 16 Weeks Developer IT Department 1 Request 6 Installation and Configuration 7 Ready 4 Purchase Order 3 Approved 2 OK? 5 Shipment Manager Vendor
  • 8. Today: Self-Service Portal + Automated Orchestration Total Time: 5 minutes Developer IT Department 2 Request 3 Create instance Self-Service Orchestration Portal 4 Ready 1 Create service offerings
  • 9. This is “small ball.”
  • 10. 1. Cloud is Big
  • 11. Technology Waves Capabilities / Business Value Incremental Improvement ~10 - 15 Years Intense Value Creation Time
  • 12. Technology Waves 2010s: Cloud Capabilities / Business Value 1995: The Web 1980s: Personal Computing Time
  • 13. Technology Waves 2010s: Cloud Capabilities / Business Value 1995: The Web 1980s: Personal Computing Fortunes are won and lost here Time
  • 14. Technology Waves 2010s: Cloud Capabilities / Business Value 1995: The Web 1980s: Personal Computing Winners enforce the status quo Time
  • 15. Lesson: Big value capture happens during rapid technology adoption
  • 16. Value Capture: Market Share Revenue Profitability
  • 19. “Bayer is an inventor company with a long tradition of research. By applying science to the major global challenges, we deliver innovations that address unmet customer and market needs.”
  • 20. “At Lenox, our core mission is to innovate, create and execute. Innovation is the lifeblood of our businesses — it drives new products, expansion into new product categories and improvement of our business processes. Innovation made Lenox a leader in the past and will remain the key for success in the future.”
  • 21. << GENERIC >> “Our mission, simply put, is to provide our customers with the world's best and most innovative products and customer support. Powered by excellent people and the most current technology available, we strive to be a customer-driven, high-performance company that delivers superior value.”
  • 22. Think about the Web…
  • 23. Winners: “Let’s use the web to change the way we engage with our customers and transact business.”
  • 24. Losers: “Let’s buy a server and put up a home page.”
  • 27. Agile IT and cloud computing are at least as transformational to enterprises as the web.
  • 28. Test: Did you alter your company’s earnings per share?
  • 29. Test: Did you alter your company’s earnings per share for the better?
  • 34. Back to First Principles New Products Revenue Consumes Enterprise Creates Profit Margin IT Market Share Resources Business Unit Customer Engagement Brand Awareness
  • 35. Previously, IT Dept. Built and Managed the Resources IT Department New Products Revenue Consumes Enterprise Creates Profit Margin IT Market Share Resources Business Unit Customer Engagement Brand Awareness
  • 36. Now, IT Resources Available as-a-Service IT Department IT Resources New Products Revenue Consumes Enterprise Creates Profit Margin Market Share External Service Business Unit Customer Engagement Provider Brand Awareness IT Resources
  • 37.
  • 38.
  • 39. No Problem. Just restrict access, limit choices, or require approvals. Or all three.
  • 40.
  • 41.
  • 42.
  • 43. “This is not going to be fun. Is it worth the hassle?”
  • 44. Opportunity: Go fast. Stay safe.
  • 45. New Products IT Revenue IT Resources Consumes Enterprise Creates Profit Margin IT Resources Market Share Resources Business Unit Customer Engagement Brand Awareness Most solutions focus on tactical IT automation.
  • 46. The game is going to be won or lost here. New Products IT Revenue IT Resources Consumes Enterprise Creates Profit Margin IT Resources Market Share Resources Business Unit Customer Engagement Brand Awareness
  • 49. This workload is controlled by a PCI regulatory regime. We need to ensure that it is only deployed in certified data centers, into a specific security “zone” with specific firewall rules, and that it uses disk encryption for all data storage.
  • 50. But only when it’s running in a production environment. When developers are working on things, it can run in a non-certified data center with a different security zone, but still has to have the same encryption controls.
  • 51. Big finish Cue the blatant product plug…
  • 52. ServiceMesh Agility Platform™ Unified, policy-driven lifecycle control for the continuous delivery of enterprise Agile IT solutions Developers Dev, Test, Ops, and Architects Project Mgrs Analysts and Operations and Developers Project Mgrs Admin & Operations External SaaS Private Internal Secure PaaS Providers Private Public Providers
  • 53. See ServiceMesh in Booth #515 Tuesday: Demo Theater: 4:00-4:20pm. Anthony Skipper “The Good, the Bad and the Ugly—
What Most Early Adopters Encounte Session 11: 5:35 p.m. – 6:20 p.m. Wednesday: “Cloud Superstars” Power Panel Session 1: 7:40 a.m. – 8:10 a.m.
  • 54. Thank you Dave Roberts Vice President, Strategy Email: dave.roberts@servicemesh.com Web: http://www.servicemesh.com/ Company Twitter: @servicemesh Personal Twitter: @sandhillstrat

Notas do Editor

  1. NOTES: What does ServiceMesh do… ServiceMesh sells enterprise software to the Global 2000. Regarding market category… if you over-simplify it… you could say we’re a software company in the Cloud Mgmt space… although that’s a very limiting description. What ServiceMesh really does is help large enterprises adopt what we call “Agile IT operating models”. Cloud is part of this…but its much more than simply moving workloads to the cloud… which we see as very tactical… at least from an enterprise customer perspective.  The more strategic market opportunity to us is providing standardized and fully governed “as-a-service” offerings (including infrastructure and platforms), and leveraging them throughout the SDLC to compress cycle times, reduce complexity, and lower costs. This is done through a variety of ways including…. Self-service provisioning of standardized platforms and infrastructure for Dev and Test teams Software build automation… including fully automating the configuration and build of automated test environments Promoting entire deployment environments seamlessly from Dev to Test to Ops. SDLC should be more than moving the code. Should also automate the tracking, versioning, and promotion of the entire deployment environments. (Big time saver. Not constantly recreating the wheel. All assets versioned.)If you do this successfully, Developers focus more of their time writing code instead of IT trouble tickets and resources requests. And IT groups can redirect more of their time to being more innovative and business-driven.  2) That’s where our product comes in. Our software product offering is called the Agility Platform. It provides a unified governance, security, and lifecycle management layer for that portfolio of “as a service” offerings. It’s a lifecycle management platform…. so it helps automate workload planning, building, publishing, deployment and monitoring in the context of an end-to-end workflow. It also places a heavy emphasis on policy-based governance, security, and making workloads portable so they can deploy across heterogeneous internal and external clouds.  3) As a company, we’ve been working on these challenges since early 2008 with large enterprise customers. We feel fortunate to have gotten a good head start.  In many ways, we think the Agility Platform has been ahead of the market…. Particularly in terms of our lifecycle management and governance approach. I think we can attribute that to our early exposure to our enterprise customer engagements. Our first customer 3.5 years ago was a Global bank with a $1B annual IT budget… and that continues to fit the general profile of our customers ever since. They’re all Global 2000 enterprises.  4) As a company, we’ve performed very well. (3X growth, profitable)ServiceMesh closed 2010 with a third consecutive year of profitability and tripled year-over-year revenues. ServiceMesh won the coveted UP-START 2010 award for “Fastest Growing Cloud Computing Company.”To keep pace with global demand for its offerings, ServiceMesh opened or expanded offices in Los Angeles, New York City, Austin, London, and Sydney.In 2010, ServiceMesh provided six major product releases of their flagship Agility Platform 5) We’re a global company. We have customers in NA, EMEA, and AP.