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Promotion
“Coordination of all seller initiated efforts to
set up channels of information and
persuasion in order to sell goods and
services or promote an idea”.

Copyright © 2001 McGraw-Hill Ryerson Limited

20 - 1
1 Promotion

Pontiac

Communication by marketers
that informs, persuades, and
reminds potential buyers of a
product in order to influence an
opinion or elicit a response.

2
1 Promotional Strategy
A plan for the optimal use of the
elements of promotion:
Advertising
Public Relations
Personal Selling
Sales Promotion

3
1 The Role of Promotion
Overall
Overall
Marketing
Marketing
Objectives
Objectives
Marketing Mix
Marketing Mix
•• Product
Product
•• Distribution
Distribution
•• Promotion
Promotion
•• Price
Price
Target Market
Target Market
Chap. 14 Marketing 7e Lamb Hair McDaniel
©2004 South-Western/Thomson Learning

Promotional Mix
Promotional Mix
••Advertising
Advertising
••Public Relations
Public Relations
••Personal Selling
Personal Selling
••Sales Promotion
Sales Promotion

Promotion Plan
Promotion Plan
4
2 Promotional Mix
Combination of promotion tools
used to reach the target market
and fulfill
the organization’s
overall goals.

Advertising
Public Relations
Personal Selling
Sales Promotion
Direct Marketing
Interactive Marketing

5
Advertising
• “Paid form of nonpersonal communication
about an organisation ,product ,service or
idea by an identified sponsor.”

Copyright © 2001 McGraw-Hill Ryerson Limited

20 - 6
The Nature of Advertising
• advertising is distinguished from other
forms of promotion as follows
• it has a verbal and/or visual message
• the sponsor of the message is identified
• delivery is through recognizable media
• there is payment by the advertiser to the
media for carrying the message
• advertisers are increasingly being able to
reach specific audiences with tailor-made
messages
Copyright © 2001 McGraw-Hill Ryerson Limited

20 - 7
Advertising
Advantages

Disadvantages

●

Reach large number
of people

● Total cost is high

●

Low cost per
contact

●

Can be microtargeted
Brand building

●

8
Advertising to
Target Audiences
• advertising can be classified by the
target audience to which it is directed
• consumer advertising generally appears
in mass media and is directed to end
consumers: may be product or
institutional in nature
• business-to-business advertising is
often called trade advertising and is
directed to a business market
Copyright © 2001 McGraw-Hill Ryerson Limited

20 - 9
What is Being Advertised?
• product advertising is designed to
promote the sale of a specific product or
service:
• may be direct-action, quick-response
direct-action
• may be indirect-action over a longer
time
• institutional advertising promotes the firm
or tries to create a positive image:
• may promote customer service
• or send a public service message
Copyright © 2001 McGraw-Hill Ryerson Limited

20 - 10
What are the Objectives?
• primary-demand advertising is
intended to stimulate use of a category
of products
• selective-demand advertising is
intended to encourage purchase of a
particular brand or the products and
services of a specific firm

Copyright © 2001 McGraw-Hill Ryerson Limited

20 - 11
Comparative Advertising
• Selective-demand advertising
• Involves comparing a product to its
competing brand
• May be:
• Direct, naming competitors outright
• Less direct, alluding to competitors
(e.g., “leading brand”, “Brand X”) but
not naming them
Copyright © 2001 McGraw-Hill Ryerson Limited

20 - 12
Co-operative Advertising
• co-operative advertising involves the
sharing of the cost of advertising by
two or more sponsors:
• a manufacturer and retailers
(vertical), or
vertical
• a group of retailers (horizontal)
(horizontal

Copyright © 2001 McGraw-Hill Ryerson Limited

20 - 13
Copyright © 2001 McGraw-Hill Ryerson Limited
Copyright © 2001 McGraw-Hill Ryerson Limited
Copyright © 2001 McGraw-Hill Ryerson Limited
Copyright © 2001 McGraw-Hill Ryerson Limited
Copyright © 2001 McGraw-Hill Ryerson Limited
Copyright © 2001 McGraw-Hill Ryerson Limited
Copyright © 2001 McGraw-Hill Ryerson Limited
Copyright © 2001 McGraw-Hill Ryerson Limited
Copyright © 2001 McGraw-Hill Ryerson Limited
Copyright © 2001 McGraw-Hill Ryerson Limited
Copyright © 2001 McGraw-Hill Ryerson Limited
Copyright © 2001 McGraw-Hill Ryerson Limited
Copyright © 2001 McGraw-Hill Ryerson Limited
Copyright © 2001 McGraw-Hill Ryerson Limited
Copyright © 2001 McGraw-Hill Ryerson Limited
Copyright © 2001 McGraw-Hill Ryerson Limited
Copyright © 2001 McGraw-Hill Ryerson Limited
Copyright © 2001 McGraw-Hill Ryerson Limited
Copyright © 2001 McGraw-Hill Ryerson Limited
Copyright © 2001 McGraw-Hill Ryerson Limited
Copyright © 2001 McGraw-Hill Ryerson Limited
Copyright © 2001 McGraw-Hill Ryerson Limited
Copyright © 2001 McGraw-Hill Ryerson Limited
Sales Promotion
• Demand-stimulating devices designed to
supplement advertising and facilitate
personal selling.
• Sales promotions include such things as
coupons, in-store displays, premiums,
trade shows, in-store demonstrations,
and contests.
• The target for these activities may be
middlemen, end users, or the producer’s
own salesforce.
Copyright © 2001 McGraw-Hill Ryerson Limited

20 - 37
Types of Sales Promotion
• Trade promotions, directed to
members of the distribution channel.
• Consumer promotions, aimed at
consumers.
• Consumers got 3.3 billion coupons for
packaged goods alone in 1996.

Copyright © 2001 McGraw-Hill Ryerson Limited

20 - 38
Consumer - Promotion
Tools
Short-Term Incentives to Encourage Purchase

or Sales of a Product or Service.
ConsumerConsumerPromotion Tools
Promotion
Entice Consumers to
Objectives
Entice Consumers to
Advertising
Samples
Advertising

Try a New Product
Try a New Product
Lure Customers Away
Lure Customers Away
From Competitors’ Products
From Competitors’ Products
Get Consumers to “Load Up’
Get Consumers to “Load Up’
on a Mature Product
on a Mature Product
Hold & Reward Loyal
Hold & Reward Loyal
Customers
Customers
Consumer Relationship
Consumer Relationship
Building
Building

Samples

Coupons
Coupons
Cash Refunds
Cash Refunds
Price Packs
Price Packs
Premiums
Premiums

Specialties
Specialties
Patronage
Patronage
Rewards
Rewards
Contests
Contests

Sweepstakes
Sweepstakes
Games
Games

Point-of-Purchase
Point-of-Purchase
Displays
Displays
Copyright © 2001 McGraw-Hill Ryerson Limited
Trade -- Promotion Tools
Trade Promotion Tools
Short-Term Incentives That are Directed to
Retailers and Wholesalers.
Trade-Promotion
Objectives

Trade-Promotion
Tools

Persuade Retailers or
Persuade Retailers or
Wholesalers to Carry a Brand
Wholesalers to Carry a Brand

Price-Offs
Price-Offs

Premiums
Premiums

Give a Brand Shelf Space
Give a Brand Shelf Space

Allowances
Allowances

Promote a Brand in
Promote a Brand in
Advertising
Advertising

Buy-Back
Buy-Back
Guarantees
Guarantees

Patronage
Displays
Rewards

Push a Brand to Consumers
Push a Brand to Consumers

Free Goods
Free Goods
Contests
Contests

Copyright © 2001 McGraw-Hill Ryerson Limited

Discounts
Discounts
Push Money
Push Money
Specialty
Specialty
Advertising
Advertising
Items
Items
Business -- Promotion Tools
Business Promotion Tools
Short-Term Incentives That are Directed to
Industrial Customers.
BusinessPromotion
Objectives
Generate Business Leads

Business-Promotion
Tools

Generate Business Leads

Conventions
Conventions

Stimulate Purchases
Stimulate Purchases

Trade Shows
Trade Shows

Reward Customers
Reward Customers

Sales Contests
Sales Contests

Motivate Salespeople
Motivate Salespeople

Copyright © 2001 McGraw-Hill Ryerson Limited
Advantages of
Sales Promotion
• It can produce short-term results.
• Competitors are using sales
promotions.
• Sales promotions are attractive to
price-conscious consumers.
• Can enhance/facilitate retail
salesmanship which is often of low
quality.
Copyright © 2001 McGraw-Hill Ryerson Limited

20 - 42
Key Reasons for
Sales Promotion

• Stimulating end-user demand.
• Sampling program for new/improved
product
• Improving the marketing performance
of middlemen and salespeople.
•

Sell more, win a holiday trip.

• Supplementing advertising and
facilitating personal selling.
•

Displays, promotional giveaways
Copyright © 2001 McGraw-Hill Ryerson Limited

20 - 43
Public Relations
• A tool designed to influence favourably
attitudes towards an organization, its
products and policies.
• Public relations is often overlooked by
management because of:
• Organization structure; not in marketing.
• Inadequate definitions; loosely defined.
• Unrecognized benefits; many nonbelievers.
Copyright © 2001 McGraw-Hill Ryerson Limited

20 - 44
Major Public Relations Tools
Major Public Relations Tools
Public
Public
Service
Service
Activities
Activities

Web Site
Web Site
News
News

Corporate
Corporate
Identity
Identity
Materials
Materials

Audiovisual
Audiovisual
Materials
Materials

Speeches
Speeches

Written
Written
Materials
Materials
Copyright © 2001 McGraw-Hill Ryerson Limited

Special
Special
Events
Events
Publicity
Publicity is a form of public
relations that includes any
communication about an
organization or its products that
is presented by the media but is
not paid for by the organization.

Copyright © 2001 McGraw-Hill Ryerson Limited

20 - 46
Strengths of Publicity
• Can announce new products, recognize
employees, report good results,
breakthroughs.
• Key Benefits:
• Lower cost than advertising or personal
selling.
• Increased readership; advertising ignored
often.
• More information.
• Timeliness.
Copyright © 2001 McGraw-Hill Ryerson Limited

20 - 47
Weaknesses of Publicity
Some loss of control over
message.
• Limited exposure; only happens
once.
• Not free; preparation costs.
•

Copyright © 2001 McGraw-Hill Ryerson Limited

20 - 48

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Introduction of advertisement

  • 1. Promotion “Coordination of all seller initiated efforts to set up channels of information and persuasion in order to sell goods and services or promote an idea”. Copyright © 2001 McGraw-Hill Ryerson Limited 20 - 1
  • 2. 1 Promotion Pontiac Communication by marketers that informs, persuades, and reminds potential buyers of a product in order to influence an opinion or elicit a response. 2
  • 3. 1 Promotional Strategy A plan for the optimal use of the elements of promotion: Advertising Public Relations Personal Selling Sales Promotion 3
  • 4. 1 The Role of Promotion Overall Overall Marketing Marketing Objectives Objectives Marketing Mix Marketing Mix •• Product Product •• Distribution Distribution •• Promotion Promotion •• Price Price Target Market Target Market Chap. 14 Marketing 7e Lamb Hair McDaniel ©2004 South-Western/Thomson Learning Promotional Mix Promotional Mix ••Advertising Advertising ••Public Relations Public Relations ••Personal Selling Personal Selling ••Sales Promotion Sales Promotion Promotion Plan Promotion Plan 4
  • 5. 2 Promotional Mix Combination of promotion tools used to reach the target market and fulfill the organization’s overall goals. Advertising Public Relations Personal Selling Sales Promotion Direct Marketing Interactive Marketing 5
  • 6. Advertising • “Paid form of nonpersonal communication about an organisation ,product ,service or idea by an identified sponsor.” Copyright © 2001 McGraw-Hill Ryerson Limited 20 - 6
  • 7. The Nature of Advertising • advertising is distinguished from other forms of promotion as follows • it has a verbal and/or visual message • the sponsor of the message is identified • delivery is through recognizable media • there is payment by the advertiser to the media for carrying the message • advertisers are increasingly being able to reach specific audiences with tailor-made messages Copyright © 2001 McGraw-Hill Ryerson Limited 20 - 7
  • 8. Advertising Advantages Disadvantages ● Reach large number of people ● Total cost is high ● Low cost per contact ● Can be microtargeted Brand building ● 8
  • 9. Advertising to Target Audiences • advertising can be classified by the target audience to which it is directed • consumer advertising generally appears in mass media and is directed to end consumers: may be product or institutional in nature • business-to-business advertising is often called trade advertising and is directed to a business market Copyright © 2001 McGraw-Hill Ryerson Limited 20 - 9
  • 10. What is Being Advertised? • product advertising is designed to promote the sale of a specific product or service: • may be direct-action, quick-response direct-action • may be indirect-action over a longer time • institutional advertising promotes the firm or tries to create a positive image: • may promote customer service • or send a public service message Copyright © 2001 McGraw-Hill Ryerson Limited 20 - 10
  • 11. What are the Objectives? • primary-demand advertising is intended to stimulate use of a category of products • selective-demand advertising is intended to encourage purchase of a particular brand or the products and services of a specific firm Copyright © 2001 McGraw-Hill Ryerson Limited 20 - 11
  • 12. Comparative Advertising • Selective-demand advertising • Involves comparing a product to its competing brand • May be: • Direct, naming competitors outright • Less direct, alluding to competitors (e.g., “leading brand”, “Brand X”) but not naming them Copyright © 2001 McGraw-Hill Ryerson Limited 20 - 12
  • 13. Co-operative Advertising • co-operative advertising involves the sharing of the cost of advertising by two or more sponsors: • a manufacturer and retailers (vertical), or vertical • a group of retailers (horizontal) (horizontal Copyright © 2001 McGraw-Hill Ryerson Limited 20 - 13
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  • 37. Sales Promotion • Demand-stimulating devices designed to supplement advertising and facilitate personal selling. • Sales promotions include such things as coupons, in-store displays, premiums, trade shows, in-store demonstrations, and contests. • The target for these activities may be middlemen, end users, or the producer’s own salesforce. Copyright © 2001 McGraw-Hill Ryerson Limited 20 - 37
  • 38. Types of Sales Promotion • Trade promotions, directed to members of the distribution channel. • Consumer promotions, aimed at consumers. • Consumers got 3.3 billion coupons for packaged goods alone in 1996. Copyright © 2001 McGraw-Hill Ryerson Limited 20 - 38
  • 39. Consumer - Promotion Tools Short-Term Incentives to Encourage Purchase or Sales of a Product or Service. ConsumerConsumerPromotion Tools Promotion Entice Consumers to Objectives Entice Consumers to Advertising Samples Advertising Try a New Product Try a New Product Lure Customers Away Lure Customers Away From Competitors’ Products From Competitors’ Products Get Consumers to “Load Up’ Get Consumers to “Load Up’ on a Mature Product on a Mature Product Hold & Reward Loyal Hold & Reward Loyal Customers Customers Consumer Relationship Consumer Relationship Building Building Samples Coupons Coupons Cash Refunds Cash Refunds Price Packs Price Packs Premiums Premiums Specialties Specialties Patronage Patronage Rewards Rewards Contests Contests Sweepstakes Sweepstakes Games Games Point-of-Purchase Point-of-Purchase Displays Displays Copyright © 2001 McGraw-Hill Ryerson Limited
  • 40. Trade -- Promotion Tools Trade Promotion Tools Short-Term Incentives That are Directed to Retailers and Wholesalers. Trade-Promotion Objectives Trade-Promotion Tools Persuade Retailers or Persuade Retailers or Wholesalers to Carry a Brand Wholesalers to Carry a Brand Price-Offs Price-Offs Premiums Premiums Give a Brand Shelf Space Give a Brand Shelf Space Allowances Allowances Promote a Brand in Promote a Brand in Advertising Advertising Buy-Back Buy-Back Guarantees Guarantees Patronage Displays Rewards Push a Brand to Consumers Push a Brand to Consumers Free Goods Free Goods Contests Contests Copyright © 2001 McGraw-Hill Ryerson Limited Discounts Discounts Push Money Push Money Specialty Specialty Advertising Advertising Items Items
  • 41. Business -- Promotion Tools Business Promotion Tools Short-Term Incentives That are Directed to Industrial Customers. BusinessPromotion Objectives Generate Business Leads Business-Promotion Tools Generate Business Leads Conventions Conventions Stimulate Purchases Stimulate Purchases Trade Shows Trade Shows Reward Customers Reward Customers Sales Contests Sales Contests Motivate Salespeople Motivate Salespeople Copyright © 2001 McGraw-Hill Ryerson Limited
  • 42. Advantages of Sales Promotion • It can produce short-term results. • Competitors are using sales promotions. • Sales promotions are attractive to price-conscious consumers. • Can enhance/facilitate retail salesmanship which is often of low quality. Copyright © 2001 McGraw-Hill Ryerson Limited 20 - 42
  • 43. Key Reasons for Sales Promotion • Stimulating end-user demand. • Sampling program for new/improved product • Improving the marketing performance of middlemen and salespeople. • Sell more, win a holiday trip. • Supplementing advertising and facilitating personal selling. • Displays, promotional giveaways Copyright © 2001 McGraw-Hill Ryerson Limited 20 - 43
  • 44. Public Relations • A tool designed to influence favourably attitudes towards an organization, its products and policies. • Public relations is often overlooked by management because of: • Organization structure; not in marketing. • Inadequate definitions; loosely defined. • Unrecognized benefits; many nonbelievers. Copyright © 2001 McGraw-Hill Ryerson Limited 20 - 44
  • 45. Major Public Relations Tools Major Public Relations Tools Public Public Service Service Activities Activities Web Site Web Site News News Corporate Corporate Identity Identity Materials Materials Audiovisual Audiovisual Materials Materials Speeches Speeches Written Written Materials Materials Copyright © 2001 McGraw-Hill Ryerson Limited Special Special Events Events
  • 46. Publicity Publicity is a form of public relations that includes any communication about an organization or its products that is presented by the media but is not paid for by the organization. Copyright © 2001 McGraw-Hill Ryerson Limited 20 - 46
  • 47. Strengths of Publicity • Can announce new products, recognize employees, report good results, breakthroughs. • Key Benefits: • Lower cost than advertising or personal selling. • Increased readership; advertising ignored often. • More information. • Timeliness. Copyright © 2001 McGraw-Hill Ryerson Limited 20 - 47
  • 48. Weaknesses of Publicity Some loss of control over message. • Limited exposure; only happens once. • Not free; preparation costs. • Copyright © 2001 McGraw-Hill Ryerson Limited 20 - 48

Notas do Editor

  1. On Line The Olympics How is the International Olympic Committee using its Web site to communicate its marketing message to a youthful audience? Is the site geared to the demographic of young, extreme sports fans that seemed to be the hallmark of the 2002 Winter Games in Salt Lake City?