Slides from our recent webinar with i-Squared on employee services and digital workplace adoption, particularly for mod-size organizations.
A well designed, self-serve, digital workplace is essential for productivity and employee satisfaction. When designed right, a digital workplace can:
* Save employees time by automating mundane tasks allowing people to focus on high-value work
* Engage and retain employees
* Ensure critical employee data is up-to-date, and accurate
* Empower HR professionals with insights.
In this live webinar, we will explore how to make an employee self-serve site that will benefit your organisation and colleagues. We’ll cover the points above, and talk you through:
* The benefits of a self-serve intranet site
* How to choose and prioritise services to develop
* The vital steps that lead to higher adoption.
2. We will try to answer
some questions during
the webinar, and a few
more at the end.
Both participating
companies will email
you the recording
within 48 hours (so you
won’t miss it!).
You can listen via your
computer or by dialling
the phone number in
the email you received
today.
Housekeeping
3. Your webinar hosts
Sam Marshall
Managing Director
@SamMarshall
Joyce Query
Owner
@iSquaredInc
4. About ClearBox
ClearBox Consulting is a specialist independent consultancy
that believes in making the workplace a better and more
productive experience.We understand technology, but we
approach it from the people side first.
Our goal is to help organisations collaborate and communicate
more effectively.We specialise in intranets and the wider digital
workplace, including internal social media, enterprise mobile
strategies and real-time collaboration tools.
Sam Marshall
Managing Director
@SamMarshall
5. About i-Squared
i-Squared is an Information Technology consulting company specializing in
intelligent Enterprise Content Management (ECM). We help clients understand
how information, and the ways they manage it, can positively impact their
business to meet evolving markets and achieve corporate objectives.
We specialize in Digital Workplaces utilizing Microsoft’s Office 365. We offer our
flagship product, SiteSprout, an Intranet/Extranet in a box. It has 10 pre-designed
sites for managing all business functions that jump starts Intranet development.
Joyce Query
Owner
@iSquaredInc
7. Agenda
1. The Goal of ‘adoption’
2. Why employee services matter
3. Employee services and the digital
workplace
4. Identifying services
5. Automation or transformation?
6. Q&A
12. Roger’s Diffusion of Innovation Model
Diffusion of Innovation model – Everett Rogers
13. Planning adoption
Do we need to reach 100%?
What level of adoption will give ROI?
Is there a community that will adopt more readily?
Is it most effective to only target them?
If late adopters/laggards must adopt
Can we commit the resources?
Do we have enough time?
15. Why Employee Services Matter
Affects all employees
Highly visible to everyone in the organization including executives
Saves employees time by automating mundane tasks allowing staff to
address strategic business needs
Empowers, engages and retains employees
Ensures critical employee data is up-to-date, and accurate
Empowers HR professionals with insight
Exceptional opportunity for efficiencies
16. PTO Story
The Problem
Multiple PersonalTime Off Policies
Differing Rules
No Effective Date
The Solution
One Policy
Links to the Policy
IRM
20. What’s my
password this
time?
Employee journey: Book training
Persona: Markus – Project Administrator; not overly enthusiastic about training but happy
to do the ‘right thing’. Keen to get back to his design work.
15 minutes 10 seconds
Chance to learn
something new.
OK, this must be it.
Search
never works
How am I supposed
to know these
things?
This all makes
sense
I need to
get back
to my
deadlines.
Calls the HR
help desk.
Waits a
while. Told
it’s not
training, but
‘L&D’.
2
Goes on the
intranet and
searches for
‘training.
Sees many
policy and
.ppt files.
1
Browses the
intranet
menu.
Eventually
finds ‘L&D’
under
Central
services’
3
New log in to
the ‘Learning
Management’
system.
4
Finds several
suitable
courses
listed. Clicks
‘Book’.
5
Manager not
listed as an
‘approver’.
Unsure what
‘cost code’ to
use.
6
Yammers a
colleague to
ask what to
do about
approval.
7
“Fine” -
whatever.
23. Identifying Services
Identify the Self ServeTeam
Executive Sponsorship
HR is Owner (may be multiple)
IT
Employees (find champions)
OutsideThird Party Suppliers/Vendors?
Design Workshop
Review Corporate Drivers and align HR goals and objectives
Identify and PrioritizeGoals and Objectives-What and Why
Identify Content
Identify Audience
24. Identifying Services
Identify and Prioritize Services
MatchGoals/Obj,Content andAudience to Services
Which are critical?Which are important?Which are nice-to-have?
Potential Services:
Benefit/Enrollment data
Compensation data
Attendance Management
Employee Life Cycle Management
Performance Appraisal
Training Management
Certification Management
Employee data (annual review date reminders/annual
reviews/skills/certifications/training/pics/contact
data/activities/business only or personal?
Corporate Data (policies and procedures, mission, vision)
Corporate Announcements (news, birthdays, special events?)
Internal/Vendor Contact Data
32. SharePoint intranets in-a-box
10% off
SproutWebinar
clearbox.co.uk
34 intranet products reviewed
430 pages
Immediate download
Our expert assessments of products
that transform SharePoint into a useful
and useable intranet.
Ppl USE intranet features, not adopt the whole thing.
Most famous study by Ryan & Gross in 1940s
Hybrid seed corn introduced in Iowa. It had 20% better yield and was drought and pest resistant. But it also meant farmers bought new seeds every year instead of keeping seeds from the previous year’s crop.
Rationally it should have been a no-brainer, in in fact it took over 9 years to catch on. People wanted to experiment, planting maybe 1 acre the first year then gradually switching over. Crucially, the spread was very much through the social system.
Innovators got info from Salesmen, they were more affluent, better educated, went to city more often. Late majority mainly influenced by what neighbours experience was.
Diffusion if Innovation model RELEVANT bcos social construct, not top down authoritarian decision. Matters for adoption if DISCRETIONARY tasks, which most of intranet is (expenses isn't).
5 blue – SERVICES or CAPABILITIES
5 green – MANAGEMENT
Delay Repay
They didn’t just digitise the form! There was an App with a form – you could photo the tickets, but this really leapfrogs all that.