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Decision making
- 5. Decision Making – Bad Decisions 05-11-2019 www.growthbest.com
- 6. Decision Making – Six C’s 05-11-2019 www.growthbest.com
- 7. Decision Making – Barriers 05-11-2019 www.growthbest.com
- 8. Decision Making – Style 05-11-2019 www.growthbest.com
- 9. Decision Making – Style 05-11-2019 www.growthbest.com
- 10. Decision Making – Style 05-11-2019 www.growthbest.com
- 11. Decision Making – Style 05-11-2019 www.growthbest.com
- 12. Decision Making – Style 05-11-2019 www.growthbest.com
- 13. Decision Making – Classic Model 05-11-2019 www.growthbest.com
- 14. Decision Making – Steps 05-11-2019 www.growthbest.com
- 15. Decision Making – Evaluate Alternatives 05-11-2019 www.growthbest.com
- 16. Decision Making – Asses Alternatives • Weigh Variables 05-11-2019 www.growthbest.com
- 17. Decision Making – Asses Alternatives • Weigh Variables 05-11-2019 www.growthbest.com
- 18. Decision Making – Asses Alternatives • Trade-off table 05-11-2019 www.growthbest.com
- 19. Decision Making – Asses Alternatives • Decision Tree 05-11-2019 www.growthbest.com
- 20. Decision Making – RAPID Model 05-11-2019 www.growthbest.com
- 21. Decision Making – RAPID Model 05-11-2019 www.growthbest.com
- 22. Decision Making – RAPID Model 05-11-2019 www.growthbest.com
- 23. Decision Making – RAPID Model 05-11-2019 www.growthbest.com
- 24. Decision Making – RAPID Model 05-11-2019 www.growthbest.com
- 25. Decision Making – RAPID Model 05-11-2019 www.growthbest.com
- 26. Decision Making – RAPID Matrix Template 05-11-2019 www.growthbest.com
- 27. Decision Making – OODA Loop 05-11-2019 www.growthbest.com
- 28. Decision Making - Approaches 05-11-2019 www.growthbest.com
- 29. Decision Making - Approaches 05-11-2019 www.growthbest.com
- 30. Decision Making - Approaches 05-11-2019 www.growthbest.com
- 31. Decision Making - Environment 05-11-2019 www.growthbest.com
- 32. Decision Making - Environment 05-11-2019 www.growthbest.com
- 33. Decision Making - Environment 05-11-2019 www.growthbest.com
- 34. Decision Making – Objectives 05-11-2019 www.growthbest.com
- 35. Decision Making – Objectives 05-11-2019 www.growthbest.com
- 36. Decision Making – Cognitive Biases 05-11-2019 www.growthbest.com
- 37. Decision Making – Cognitive Biases 05-11-2019 www.growthbest.com
- 38. Decision Making – Cognitive Biases 05-11-2019 www.growthbest.com
- 39. Decision Making – Group Dynamics 05-11-2019 www.growthbest.com
- 40. Decision Making – Group Dynamics 05-11-2019 www.growthbest.com
- 41. Decision Making – Group Dynamics 05-11-2019 www.growthbest.com
- 42. Decision Making – Case Study 05-11-2019 www.growthbest.com • Case Study – Janet is a purchasing manager for a department store chain that recently consolidated its offerings of salt and pepper mills. Sales of the products fell after the choices were narrowed. – Janet visits several stores to investigate and observes that salespeople have reduced shelf space on which the mills were displayed to match the reduction in the range of models. From her own experience, Janet knows they should have maintained the same space and stocked more of each product. – How does Janet decide to fix the problem?
- 43. Decision Making – Case Study 05-11-2019 www.growthbest.com – Janet proposes giving buyers “the D” on how much space product categories can have. – Sales staffers have “the A”: If space allocations don’t make sense to them, they can negotiate to alter them. – Staffers also have “the P”: They implement product layouts in stores.
- 44. Decision Making – Case Study 05-11-2019 www.growthbest.com • Case Study – Bryan manages a customer support center for a consumer products company. The volume of phone calls and emails coming into the center has increased so much that the support associates can’t keep up. He assembles a team to help him decide what to do. – Bryan says "We have a serious problem. Customers are waiting too long for service. We need to fix it." This frames the issue as a problem with response time. – So, the team will most likely focus on adding more service representatives. – But they may not address the root cause of the problem, which could range from defective products to inefficient distribution channels.
- 45. Decision Making – Case Study 05-11-2019 www.growthbest.com – To get to the root cause, Bryan will want to frame the issue differently for his team: "We have a serious problem with our customer support center. The volume of calls and emails has increased, and customers are waiting too long for service. We need to find out why this is happening. Then we need to decide what to do about it." – By framing the decision in this way, Bryan encourages his team to think about what’s causing the problem. – If they can accurately identify the root cause, they’ll make a smarter decision about what to do next.