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Batch: 2016 
Course Code: 50421314 
Course Name: Indian Business Environment 
Roll # 1065 
Assignment # A 334
Significance of communication technology in India 
India is a fast growing country in many aspects and has developed really 
well in the field of communication technology. 
India’s information and communication technology (ICT) sector is seen as 
epitomising the opportunity that globalisation offers a low-income 
developing country. The success of Indian techno-entrepreneurs in the US 
and the rapid growth of the Indian software and IT-enabled services 
industries, especially its export segment, have buoyed expectations of the 
potential for growth and human development that ICT holds out. If India-trained 
hardware and software 
technologists can dominate the industry in Silicon Valley and elsewhere in 
the US and if entrepreneurs of Indian origin can play a leading role in the 
new wealth being created in the new economy there, the argument goes, it 
should be possible for India to harness these skills to earn foreign revenues, 
spur domestic growth and ensure substantial welfare gains. Implicit in such 
reasoning are judgements about the potential that ICT holds out, about the 
ability of a developing country like India to exploit that potential and about 
the possibilities of overcoming any constraints to the realisation of that 
potential. One of the objectives of this study is to examine the basis for each 
of these sets of judgements. 
Developments in information and communication technologies during the 
last quarter of the 20th century are widely seen as having heralded an 
information age in which economic and social activity has been widened, 
deepened and transformed. Optimistic projections would have it that a 
computerised and networked world would not only change work practices, 
attitudes to leisure and life styles, but also allow for a more widespread and 
rapid growth of employment, productivity and output.
Three Examples Of Such Developments In India 
The IT Sector: 
Information technology essentially refers to the digital processing, storage 
and 
communication of information of all kinds. Therefore, IT can potentially be 
used in every sector of the economy. The true impact of IT on growth and 
productivity continues to be a matter of debate, even in the United States, 
which have been the leader and largest adopter of IT. However, there is no 
doubt that the IT sector has been a dynamic one in many developed 
countries, and India has stood out as a developing country where IT, in the 
guise of software exports, has grown dramatically, despite the country’s 
relatively low level of income and development. An example of IT’s 
broader impact comes from the case of so-called IT-enabled 
services, a broad category covering many different kinds of data processing 
and voice 
interactions that use some IT infrastructure as inputs, but do not necessarily 
involve the production of IT outputs. India’s figures for the size of the IT 
sector typically include such services, and they will be discussed in this 
section. We begin with a review of the overall industry size, and then discuss 
software versus hardware, exports versus domestic sales, and, finally, IT-enabled 
services. 
IT enabled service types: 
o Customer Interaction Services 
o Business Process Outsourcing 
o Management; Back Office Operations 
o Insurance Claims Processing 
o Medical Transcription 
o Legal Databases
o Digital Content 
o Online Education 
o Data Digitization / GIS 
o Payroll / HR Services 
o Web site Services
Human development Benefits 
Besides giving rise to the possibility of increasing income and employment, 
protagonists would argue that ICT developments could contribute directly 
to human development. As developing countries build their capabilities to 
exploit the new technologies and as these technologies become more 
accessible in these countries, the argument goes, they can be put to use in a 
more direct manner to empower people, improve social service provision 
and alleviate poverty. There are many ways in which these possibilities are 
being currently experimented with. To start with, a system of networked 
and interactive computers providing constantly updated information is seen 
as conducive to better decision-making as well as to a 
more citizen-friendly mode of governance. There are a number of micro-level 
experiments underway in different parts of India, aiming to realise 
this potential of ICT. This is the objective underlying the talk about ‘e-governance’ 
in many developing country environments. A case in point is 
the disaster management project, developed as part of the Maharashtra 
Emergency Earthquake Rehabilitation Project (MEERP), being 
implemented in the State of Maharashtra, aimed at minimising the adverse 
effects of natural disasters. 
World Bank Hazard Mitigation and Emergency Cyclone Recovery 
Project, “which supports the government’s efforts to improve data collection 
and 
communication of relevant hazard and vulnerability reduction information 
from the district level to citizens.” is expected to automate and facilitate: 
• The maintenance of statistical information on population, landholding, 
cropping 
patterns, weather and climate, livestock, irrigation facilities, housing and a 
range of
other economic information needed for design and management of 
development 
schemes. 
• The issue of integrated certificates (detailing caste, place and date of 
birth), birth and death certificates, income certificates, pensions and ration 
cards. 
• The maintenance of village records, including records relating to transfer 
of land rights, revenue demands, and allocation of government/surplus 
lands. 
• The monitoring of public grievances, welfare schemes, hazard mitigation 
plans and rescue operations. 
• The monitoring the performance of every employee of the state 
government. 
For education: 
Communication has helped the education in India go a long way. A lot of 
national and international students are now enrolling in the Indian 
institutions. Programs like long distance educations have come up for those 
who want to learn course taught abroad. It has made our lives simpler. 
Communication technology has enabled faculties, professors and teachers. 
New experienced teachers are coming into this field to give upgraded 
knowledge to the students. The students in schools and colleges are 
constantly exposed to new mediums of learning. The media colleges are 
doing excellently well by proving new software and technical things that 
the students can lay their hands on. The learning has become so advanced 
and brings a good delivery of education and training of teachers, offering 
improved conditions for lifelong learning, and improving professional 
skills. Mobile learning is adapted in classes since aside from the fact that it 
helps in the enhancement of students' learning; it also helps teachers to
easily keep track of the students' progress. Communication when needed is 
possible at any given time. Discipline and responsibility must go through 
with the contents in mobile learning since whatever is posted is made 
available to those who are given access. 
“It is the exploitation of ubiquitous handheld technologies, together with 
wireless and mobile phone networks, to facilitate, support, enhance and 
extend the reach of teaching and learning”

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INDIAN BUSINESS ENVIRONMENT

  • 1. Batch: 2016 Course Code: 50421314 Course Name: Indian Business Environment Roll # 1065 Assignment # A 334
  • 2. Significance of communication technology in India India is a fast growing country in many aspects and has developed really well in the field of communication technology. India’s information and communication technology (ICT) sector is seen as epitomising the opportunity that globalisation offers a low-income developing country. The success of Indian techno-entrepreneurs in the US and the rapid growth of the Indian software and IT-enabled services industries, especially its export segment, have buoyed expectations of the potential for growth and human development that ICT holds out. If India-trained hardware and software technologists can dominate the industry in Silicon Valley and elsewhere in the US and if entrepreneurs of Indian origin can play a leading role in the new wealth being created in the new economy there, the argument goes, it should be possible for India to harness these skills to earn foreign revenues, spur domestic growth and ensure substantial welfare gains. Implicit in such reasoning are judgements about the potential that ICT holds out, about the ability of a developing country like India to exploit that potential and about the possibilities of overcoming any constraints to the realisation of that potential. One of the objectives of this study is to examine the basis for each of these sets of judgements. Developments in information and communication technologies during the last quarter of the 20th century are widely seen as having heralded an information age in which economic and social activity has been widened, deepened and transformed. Optimistic projections would have it that a computerised and networked world would not only change work practices, attitudes to leisure and life styles, but also allow for a more widespread and rapid growth of employment, productivity and output.
  • 3.
  • 4. Three Examples Of Such Developments In India The IT Sector: Information technology essentially refers to the digital processing, storage and communication of information of all kinds. Therefore, IT can potentially be used in every sector of the economy. The true impact of IT on growth and productivity continues to be a matter of debate, even in the United States, which have been the leader and largest adopter of IT. However, there is no doubt that the IT sector has been a dynamic one in many developed countries, and India has stood out as a developing country where IT, in the guise of software exports, has grown dramatically, despite the country’s relatively low level of income and development. An example of IT’s broader impact comes from the case of so-called IT-enabled services, a broad category covering many different kinds of data processing and voice interactions that use some IT infrastructure as inputs, but do not necessarily involve the production of IT outputs. India’s figures for the size of the IT sector typically include such services, and they will be discussed in this section. We begin with a review of the overall industry size, and then discuss software versus hardware, exports versus domestic sales, and, finally, IT-enabled services. IT enabled service types: o Customer Interaction Services o Business Process Outsourcing o Management; Back Office Operations o Insurance Claims Processing o Medical Transcription o Legal Databases
  • 5. o Digital Content o Online Education o Data Digitization / GIS o Payroll / HR Services o Web site Services
  • 6. Human development Benefits Besides giving rise to the possibility of increasing income and employment, protagonists would argue that ICT developments could contribute directly to human development. As developing countries build their capabilities to exploit the new technologies and as these technologies become more accessible in these countries, the argument goes, they can be put to use in a more direct manner to empower people, improve social service provision and alleviate poverty. There are many ways in which these possibilities are being currently experimented with. To start with, a system of networked and interactive computers providing constantly updated information is seen as conducive to better decision-making as well as to a more citizen-friendly mode of governance. There are a number of micro-level experiments underway in different parts of India, aiming to realise this potential of ICT. This is the objective underlying the talk about ‘e-governance’ in many developing country environments. A case in point is the disaster management project, developed as part of the Maharashtra Emergency Earthquake Rehabilitation Project (MEERP), being implemented in the State of Maharashtra, aimed at minimising the adverse effects of natural disasters. World Bank Hazard Mitigation and Emergency Cyclone Recovery Project, “which supports the government’s efforts to improve data collection and communication of relevant hazard and vulnerability reduction information from the district level to citizens.” is expected to automate and facilitate: • The maintenance of statistical information on population, landholding, cropping patterns, weather and climate, livestock, irrigation facilities, housing and a range of
  • 7. other economic information needed for design and management of development schemes. • The issue of integrated certificates (detailing caste, place and date of birth), birth and death certificates, income certificates, pensions and ration cards. • The maintenance of village records, including records relating to transfer of land rights, revenue demands, and allocation of government/surplus lands. • The monitoring of public grievances, welfare schemes, hazard mitigation plans and rescue operations. • The monitoring the performance of every employee of the state government. For education: Communication has helped the education in India go a long way. A lot of national and international students are now enrolling in the Indian institutions. Programs like long distance educations have come up for those who want to learn course taught abroad. It has made our lives simpler. Communication technology has enabled faculties, professors and teachers. New experienced teachers are coming into this field to give upgraded knowledge to the students. The students in schools and colleges are constantly exposed to new mediums of learning. The media colleges are doing excellently well by proving new software and technical things that the students can lay their hands on. The learning has become so advanced and brings a good delivery of education and training of teachers, offering improved conditions for lifelong learning, and improving professional skills. Mobile learning is adapted in classes since aside from the fact that it helps in the enhancement of students' learning; it also helps teachers to
  • 8. easily keep track of the students' progress. Communication when needed is possible at any given time. Discipline and responsibility must go through with the contents in mobile learning since whatever is posted is made available to those who are given access. “It is the exploitation of ubiquitous handheld technologies, together with wireless and mobile phone networks, to facilitate, support, enhance and extend the reach of teaching and learning”