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NextStepYOUR GUIDE TO
A STRONG CV
SUCCESSFUL INTERVIEWS
FINDING YOUR IDEAL JOB
HELPINGYOU FINDYOURWAY
Michael Page International is a world leading recruitment consultancy
133 offices in 23 countries worldwide | www.michaelpage.co.uk
NextStep
Welcome to NextStep
by Michael Page
International. This
booklet contains a
valuable collection of
hints and tips for people
such as you who are
looking for a job.
Although we are unable
to help at this particular
stage in your career, we
have brought together a
selection of information from
our consultants, clients and
candidates to assist you
with your job search.
This booklet provides answers
to many of the most frequently
asked questions we receive
about the recruitment process
as well as helpful advice about
where to go to find a job and
how to generate leads.
NextStep also provides insights
into CV writing and covers
topics such as top interview
questions, how to do research
and networking, key activities
you should be doing each
day and tips for temping. And
there are note pages included
for you to jot down thoughts
and ideas as you go about
your job search.
Make the most of this handy
guide. It won’t take you long to
read and we’re sure you’ll gain
some valuable insights to help
you find your ideal job.
Good luck!
Getting ahead – and
staying there
What’s on offer
2	Getting Ahead – and
staying there
	Welcome to NextStep. It’s
up-to-date and packed with
information relevant to you.
3	All in a day’s work
	How to get the most out of
your job seeking workday.
4	Networking for
success
	 Use your resources
and market yourself
to best advantage.
5	How to write an
effective cover letter
	Not sure what you want to
say? Read these tips and
get writing.
6	How to write a
strong CV
	 Tired of sending off your
CV and hearing nothing?
It’s time you changed tack.
8	Interview advice
	Nervous about meeting the
client? You needn’t be.
10	Top 10 Interview
Questions…
	These are the biggies, so
start rehearsing now.
12	Why temp?
	Why not? Temping
could be just what your
lifestyle needs.
13	Top tips for temps
	How to be not ‘just another
temp’; but a valuable
resource that is in demand.
14	Where to find work
	No jobs around the corner?
It’s time to think smarter
and look further afield.
3 6 8 14
NextStep
your subscription. Students/
graduates embarking on a
professional career can often
take advantage of reduced
rates. These publications are
a key source in your job search.
3. EMPLOYMENT
AGENCIES
Generalist and specialist
professional agencies
are key players in the
recruitment market. All types
of organisations from Public
Sector to Blue Chips use
agency services to recruit all
levels of staff on temporary and
permanent contracts. Even at
the most senior level, search
and select firms are often used
to resource key staff. Spend
time and effort researching and
registering with a selection of
agencies best suited to your job
level and requirements. As well
as national agencies, it is worth
contacting smaller recruitment
companies in your region who
often have substantial local
market knowledge.
4. THE INTERNET
A key way today to search for a
job is through the internet. All of
the above mentioned sources,
from agencies to newspapers
will have online websites
on which vacancies can be
found. There are also job
‘boards’ which have excellent
search engines that enable
you to specify criteria such
as discipline, job type, salary,
location. Some provide user
logins that will save your details
and ‘post’ any relevant jobs to
you as they come in.
5. DIRECT SPECULATIVE
APPLICATIONS
If approached correctly, direct
speculative applications can
sometimes uncover vacancies.
It is sensible to find the relevant
recruitment contact within the
organisation and address any
application to them. Do not
bombard them with follow up
calls and letters. Take no for
an answer and be prepared in
some cases not to receive a
reply at all, if no vacancy has
been advertised. Ensure your
cover letter clearly states the
type of job you are interested in
and ensure it is something you
are realistically suitable for!
On a similar note, do not
be afraid to ask friends,
colleagues and family whether
their employers are recruiting.
Many companies today
actively encourage employees
to introduce prospective
candidates to their business,
in some cases awarding cash
‘bounties’ if an individual is
sourced and recruited this way.
6. JOB CENTRES
No matter what your opinion is
of job centres, they are packed
with job vacancies which
are updated daily. Advisers
are on hand to arrange
interviews where appropriate.
There are obviously far fewer
opportunities advertised via
this source for professionals
but if you are at the more junior
stages of your career, these
centres can be helpful.
7. GET YOURSELF
UPDATED!
If, despite your best efforts,
you are finding the job market
slow, now may be an ideal
opportunity to bring any rusty
skills right up to speed or
indeed embark on a course/
qualification that will be helpful
to your job search. If you are
considering this, we suggest
you visit www.hero.ac.uk which
lists all universities and colleges
of higher and further education
in the UK. It provides useful
links into websites and is a
short cut to any local education
information you need.
When searching for employment, it is
important to exploit every possible avenue
to find the opportunity that will suit you.
Many job vacancies nowadays are handled
by recruitment companies, but there are
other ways to find work also. Depending
on the current stage of your career, all or a
combination of the below job sources should
be utilised.
1. NEWSPAPERS
Familiarise yourself with those chronicles that
cater specifically for your profession and know
on which days job vacancies are advertised.
For example, accountants will use the Financial
Times and jobs are advertised on Mondays
and Thursdays. Visit the corresponding online
websites to further search for jobs and to
research company information. Your local
newspaper will also have a ‘jobs day’ and this
should be read weekly too. Again, more senior
vacancies tend to be advertised nationally or in
industry journals rather than regionally, but your
local paper will keep you updated with business
information specific to your region.
Avoid regional jobs magazines which are often
merely a tardy repetition of the local paper’s
jobs pages. Remember that newspapers
generally are still a great source for jobs!
2. PROFESSIONAL JOURNALS /
MAGAZINES / PERIODICALS
If you are a member of a professional body
you should regularly read any relevant
magazine, to view advertised vacancies
and keep yourself updated with industry
information. Many such publications are
subscription only and if you are not doing
so already, now is the time to purchase
Where to
find workThinking laterally about how and where you find work could
broaden your chances of successfully finding a rewarding and
fulfilling job.
NextStep
The key to successful
networking is to use your
available resources to market
yourself and try to uncover
hidden job opportunities. Often,
finding opportunities in this way
can give you a real advantage
over other suitable candidates.
There isn’t anything complex
about networking and it should
be a key aspect of the job
search process.
One of the best resources
available to a job seeker is
the people they know. When
you are looking for a job, you
should let the influential people
around you know about your
qualifications and the type of
job you are looking for. Make
a list of friends and family
who are employed, present
and past co-workers, bosses
- even teachers. After you have
compiled your list, contact them
by phone, letter or email. The
process should be relatively
informal since you already
have an association with these
people. Some ideas for key
questions you can ask are:
•	Do you know how I can
begin working in…?
•	Can you recommend
people for me to talk to?
•	Do you know of anyone
who employs people with
skills like mine?
You may want to include your
CV as a reference, or as a sales
tool in case your contact wants
to forward your details on to
other associates.
Networking to people you
don’t know is also key to a
successful job search. Many
companies have stands at
industry trade shows where
you can talk to employees and
apply for jobs on the day. Find
out the industry tradeshows in
your area (through the internet
or trade publications) and try
to attend as many as you can.
Make sure when you go that
you have prepared some key
questions to ask and have an
up-to-date CV with you.
In addition, find out the
names of recruiters or HR
professionals in key companies
where you want to work. Once
you have a list, write to the
person and ask them for some
advice or an interview to learn
more about the company. You
should be using this contact as
a networking opportunity, so
try and get job leads and make
connections should they agree.
Have your CV ready in case
they ask to see it.
Networking for
success It’s not just what you know, but who you know.
Marketing yourself can be a powerful tool in
today’s competitive world.
NextStep
APPEARANCE  LAYOUT
Handwritten or typed
cover letters can be equally
acceptable and opinion is
still divided on this issue.
Increasingly, however, recruiters
are asking that applicants
email their details, leaving the
handwritten posted option as
a non-starter. Whatever the
method of your application,
ensure your letter is neatly and
clearly presented on paper of a
similar size and quality to your
CV. Check and check again
for grammatical and spelling
errors. Handwriting should be
neat and legible. Emails should
be written in a common font
with standard formatting. They
should emulate a handwritten
letter in terms of style.
Your letter should address the
relevant contact, the name of
whom will often appear in the
job advert. Avoid Sir or Madam
if possible. Unlike a CV, it is
acceptable to write a cover
letter in the first person.
CONTENT
The content of your cover letter
should be brief and structured,
avoiding lengthy repetition of
information covered in your CV.
Firstly clarify your approach. If
you are replying to an advert,
say so. Mention job title, any
reference number and where
and when you saw it.
In some cases an advert will
indicate a more substantial
letter is required. Always
follow a specific instruction
and include any information if
it is particularly requested, for
example, current salary.
Briefly outline your current
situation and why you are
seeking a change. Include
current or last job, qualifications
and professional and
academic training, tailoring
your information to make it
as relevant as possible to the
organisation or job applied for.
Tell the potential employer
a little about themselves to
demonstrate you have properly
read the advert and that you
have done some research into
the organisation. State why you
are interested in them as an
employer.
You need to succinctly
emphasise why an employer
may want to meet and recruit
you. Highlight your transferable
skills, achievements and
versatility; what you can
contribute and what makes you
different. Mention personality
traits relevant to the role applied
for, taking care not to appear
too subjective. Ensure the letter
flows freely however and does
not slavishly match every point
on the job description. The
reader should be left with an
overall impression that you are
a potentially valuable addition
to the workforce.
Negative information of any
sort should be avoided in your
cover letter as well as CV.
Close your letter with a polite
expression of interest in further
dialogue with the recruiter. Do
mention that you would like
the opportunity to discuss your
suitability further at an interview
and that you await a response
in due course.
When responding to an advertised job vacancy, whether
via letter, email or fax, you should always include a
covering letter with your CV. Treat it as a vital part of your
personal marketing literature, which merits attention and
consideration. A covering letter introduces you and your
CV and is your first chance to make a good impression
on your potential employer. Aim to make it entice the
reader to take those few extra minutes to consider you
against other applicants. Your CV should not be sent
without one!
How to write an
effective cover letter
A good cover letter can differentiate your CV from the countless others that pass across employers’
desks. Make sure yours stands out.
Whilst we cannot give you
a prescriptive formula for
writing a covering letter, as they
should be personalised not
standard documents, following
some basic guidelines should
help ensure you receive a
positive response from your
initial contact.
How to write a
strong CV
More often than not, your CV is the first impression that you’ll make on a potential employer.
Here’s how to present yourself clearly and professionally.
It is worth remembering that
each recruiter’s idea of a
‘perfect’ CV will be slightly
different. Nonetheless, your
CV will, in most cases, be the
first impression an employer
has of you. Indeed a strong
CV can occasionally itself
secure you a job, especially
if you are applying for
temporary work. At worst, a
poorly constructed CV can
give a potential employer a
negative impression of you as
a candidate and bar you from
securing that all important
interview.
Taking a little time on design,
construction and wording and
using the following guidelines
to write and submit your CV will
ensure you promote yourself to
your best advantage.
STRUCTURE
•	Start with your personal
information: full name
and contact details
including all useable
telephone numbers. Avoid
superfluous details such as
religious affiliation, childrens’
names etc.
•	Educational history and
professional qualifications
should follow, including
names of institutions and
dates attended in reverse
order - university before
school results. List grades
and passes attained. (These
details will matter more if
you have recently entered
the job market, than if, for
example, you left full time
education 20 years ago.)
•	Include computer skills,
(genuine) foreign language
skills and any other recent
training/development that
is relevant to the role
applied for.
•	The most widely accepted
style of employment record
is the chronological CV.
Career history is presented
in reverse date order
starting with the most
recent jobs. Achievements
and responsibilities are
listed against each role.
More emphasis/information
should be put on more
recent jobs.
NextStep
NextStep
What should I include in my CV?
•	Your CV should be laser-
printed in black ink using
a plain type face, on good
quality A4 white/cream
paper. Decorative borders
are not necessary, nor are
photographs of yourself.
•	If applying by post, your
CV and cover letter should
be submitted in a suitable
quality envelope, clearly
addressed, with a first
class stamp. If applying by
email, time should be taken
designing and formatting
to ensure your details read
clearly. Send a copy to
yourself to check before
submitting it for a role.
•	Your CV should ideally
cover no more than two
pages and never more than
three. Aim to ensure the
content is clear, structured,
concise and relevant. Using
bullet points rather than
full sentences can help
minimise word useage.
•	A basic CV may need
tailoring with each job
application to best suit the
requirements of the role
applied for.
•	The completed CV needs
to be checked carefully
for grammatical errors
and spelling mistakes
- which always leave a poor
impression - and to ensure
that it makes sense. Ask
an ‘independent’ party to
review the whole document
before it is put into use.
•	Remember when writing
and structuring your CV
that it is essentially a
marketing document on
you and that a potential
employer will use the details
provided to form interview
questions. It should be
clear and easy to read.
Gaps in career history
should be explained and
falsehoods/inaccuracies
avoided at all costs.
General Tips
•	A functional CV can sometimes be more
appropriate, for example if you have
held a number of unrelated jobs. This
presentation emphasises key skills which
can be grouped together under suitable
headings. Career progression and the
nature of jobs held can be unclear with this
type of CV.
•	Leave hobbies and interests to last - keep
this section short. References can simply
be ‘Available on Request’. Current salary
details should not be included. A good
cover letter should always accompany
your CV.
•	You can create a winning CV by visiting
www.michaelpage.co.uk and using the
online CV template.
Your CV and cover letter should combine to
create a picture of you, your career-to-date
and illustrate why you are different from the
competition! With this successfully achieved
(and a bit of luck!) you will secure yourself a
place on a shortlist.
How to write a strong CV continued
No matter how well
qualified you may seem
‘on paper’ for a job, when
recruiting, an employer
will still be interested
in your personality and
presentation. Indeed with
more than one suitable
applicant for a role,
interview performance is
often the deciding factor.
This makes the face-to-
face meeting a critical
part of the recruitment
process and you will need
to impress from the start.
Following these interview
preparation guidelines will help
overcome any interview nerves
and instill confidence for a
productive meeting with your
potential employer.
PRACTICAL TIPS
Double check the date, time
and location of the interview
and be familiar with the name
and title of the interviewer. Take
your interview confirmation
letter with you.
Prepare your interview outfit in
advance - all of it. Ensure your
appearance is both smart and
comfortable.
Familiarise yourself with the
journey to the location, to
ensure you arrive in plenty of
time. If driving, do a ‘dummy
run’. Check timetables and
book train tickets in advance.
Anticipate delays, especially
on unknown routes. Contact
your interviewer swiftly if you are
unavoidably delayed on the day.
Do not arrive over-laden with
belongings! Take any requested
certificates, references etc, a
spare CV and a notepad and
pen. A mobile phone is always
useful, but ensure it is turned
off before arrival at reception.
Be punctual for your meeting
but it is inadvisable to arrive
more than half an hour early.
Leave yourself enough time
to visit the toilets and tidy up if
necessary.
Remember that you start
making an impression on
your prospective employer
the moment you arrive at
reception. Be courteous to
the receptionist and any other
staff you may meet prior to
your interview. Their opinion of
you is often sought and may
even have some influence on
the final selection.
RESEARCH
Find out as much information
as possible about your
prospective employer in
advance. Many now have
websites which are packed
with information. Familiarise
Interview advice
Research shows that people make their mind up about someone in the first few seconds of
meeting with them. So it’s best to get off to a good start from the outset.
NextStep
Interview dates and details
yourself with mission
statements, past performance,
future goals and current analyst
ratings. Be aware that if your
prospective employer does
have a comprehensive website,
you may seriously compromise
your chances if it becomes
apparent you have not taken
time to research it.
If there is no company website,
it is still easy to research
your prospective employer.
All national newspapers
and professional magazines
have online sites with archive
articles. You can also utilise
web search engines just
by entering the company
name. Talk to anyone you
know who has worked at the
organisation. If all else fails do
try phoning the company and
requesting general information.
THE INTERVIEW
•	Greet your interviewer
standing, with a strong,
firm handshake and
a smile! Good body
language is vital. Sit up
straight with both feet on
the floor. Speak clearly
and confidently. Try and
maintain a comfortable level
of eye contact throughout.
•	A standard interview will
generally start with an
introductory chat, moving
on to questions specific
to your application and
experience. General
information about the
company and role may
follow, finishing with an
opportunity for you to ask
your own questions.
•	Be familiar with your CV
and be prepared to answer
questions from it. Similarly,
ensure you have read any
job description thoroughly
and think of ways in which
your experience will benefit
your potential employer.
•	LISTEN to what is being
asked of you. Think about
your answers to more
difficult questions and do
not give irrelevant detail.
Give positive examples from
your experience to date but
be concise. Avoid one word
answers. Prepare yourself in
advance for likely questions
(see next section).
•	Be ready to ask questions
that you have prepared
beforehand. This can
demonstrate you have
thought about the role and
done some research on the
organisation. Ensure they are
open, thus encouraging the
interviewer to provide you
with additional information.
•	Show your enthusiasm for
the role, even if you have
some reservations. These
can be discussed later.
•	Thank your interviewer at
the end of the meeting
and reaffirm your interest
in them as an employer. It
is okay to ascertain how
the recruitment process will
continue, but don’t appear
too ‘pushy’.
Do Not...•	Criticise your present employer or mention problems you
have in your current role, even if encouraged to do so.
•	Discuss salary if you can possibly avoid doing so. This can
be negotiated when you have a job offer.
•	Interrupt your interviewer, even if they interrupt you!
•	Worry about interview nerves. They are natural and healthy
- to a degree. Advanced preparation will ensure any
apprehension does not become debilitating.
10
There are some questions
that are asked frequently in
interviews and you should
prepare your answers before-
hand. The key things to
remember when responding
to interview questions are to
keep your answers relevant,
brief and to the point. If you are
faced with a difficult question,
make sure you stay calm,
don’t get defensive, and take
a moment to think about your
response before you answer.
Remember, these responses
are only suggestions. Try to
personalise your response as
much as possible.
Q	Tell me about yourself.
A	Identify some of your main
attributes and memorise
them. Describe your
qualifications, career
history and range of skills,
emphasising those relevant
to the job on offer.
Q	What have your
achievements been to
date?
A	Select an achievement that
is work-related and fairly
recent. Identify the skills you
used in the achievement
and quantify the benefit it
had to the company.
Q	Are you happy with
your career-to-date?
A	This question is really
about your self-esteem,
confidence and career
aspirations. The answer
must be ‘yes’, followed by a
brief explanation as to what
it is about your career so
far that’s made you happy.
If you have hit a career
plateau or you feel you are
moving too slowly, then you
must qualify your answer.
Q	What is the most
difficult situation you
have had to face and
how did you tackle it?
A	The purpose of this
question is to find out what
your definition of difficult
is and whether you can
show a logical approach to
problem solving. In order to
show yourself in a positive
light, select a difficult work
situation which was not
caused by you and which
can be quickly explained in
a few sentences. Explain
how you defined the
problem, what the options
were, why you selected the
one you did and what the
outcome was. Always end
on a positive note.
Q	What do you like about
your present job?
A	This is a straightforward
question. All you have to
do is make sure that your
‘likes’ correspond to the
skills etc. required in the job
on offer. Be enthusiastic,
describe your job as
interesting and diverse but
do not overdo it – after all,
you are looking to leave.
Q	What do you dislike
about your present
job?
A	Be cautious with this
answer. Do not be too
specific as you may draw
attention to weaknesses
that will leave you open
to further problems. One
approach is to choose
a characteristic of your
present company, such as
its size or slow decision-
making processes etc.
Give your answer with the
air of someone who takes
problems and frustrations
in your stride as part of
the job.
Top 10 Interview
Questions...
As the saying goes,‘If you fail to plan, you plan to fail’. So here
is a valuable insight into the world of interview questions and the
techniques best used to answer them.
...and how you should answer them
11
NextStep
What should I answer?
•	How does your job fit into your department and company?
•	What do you enjoy about this industry?
•	Give an example of when you have worked under pressure.
•	What kinds of people do you like working with?
•	Give me an example of when your work was criticised.
•	Give me an example of when you have felt anger at work. How
did you cope and did you still perform a good job?
•	What kinds of people do you find it difficult to work with?
•	Give me an example of when you have had to face a conflict of
interest at work.
•	Tell me about the last time you disagreed with your boss.
•	Give me an example of when you haven’t got on with others.
•	Do you prefer to work alone or in a group? Why?
•	This organisation is very different to your current employer - how
do you think you are going to fit in?
•	What are you looking for in a company?
•	How do you measure your own performance?
•	What pressures have you encountered at work?
•	Are you a self-starter? Give me examples to demonstrate this.
•	What changes in the workplace have caused you difficulty and why?
•	How do you feel about working long hours and/or weekends?
•	Give me an example of when you have been out of your depth.
•	What have you failed to achieve to date?
•	What can you bring to this organisation?
Other questions to consider
Q	What are your
strengths?
A	This is one question that
you know you are going to
get so there is no excuse
for being unprepared.
Concentrate on discussing
your main strengths. List
three or four proficiencies
e.g. your ability to learn
quickly, determination to
succeed, positive attitude,
your ability to relate to
people and achieve a
common goal. You may be
asked to give examples of
the above so be prepared.
Q	What is your greatest weakness?
A	Do not say you have none – this will lead
to further problems. You have two options
– use a professed weakness such as a
lack of experience (not ability) on your part
in an area that is not vital for the job. The
second option is to describe a personal or
professional weakness that could also be
considered to be a strength, and the steps
you have taken to combat it. An example
would be, “I know my team think I’m too
demanding at times – I tend to drive them
pretty hard but I’m getting much better at
using the carrot and not the stick”.
Q	Why do you want to leave your
current employer?
A	State how you are looking for a new
challenge, more responsibility, experience
and a change of environment. Do not be
negative in your reasons for leaving. It is
rarely appropriate to cite salary as your
primary motivator.
Q	Why have you applied for this
particular job?
A	The employer is looking for evidence that
the job suits you, fits in with your general
aptitudes, coincides with your long-term
goals and involves doing things you enjoy.
Make sure you have a good understanding
of the role and the organisation, and
describe the attributes of the organisation
that interest you most.
12
Pay Rates.
Certain skills today are in high
demand. Employees can find
they earn more in temporary
roles than permanent positions.
As a temp you are paid for
each hour you work. More
hours mean more money.
The Working Time Directive
(October 1998) protects your
working environment as a temp
and means you are now entitled
to holiday pay and will not be
obliged to work excessive
hours.
Try Before You Buy.
A temporary assignment can
be used as a trial period to
ascertain whether employee
and employer are suited. It gives
both parties a chance to get a
real flavour for each other before
committing long term. This may
be particularly appropriate if you
are trying a different type of job
or environment/culture. Indeed
there are businesses that
use a temporary contract
as an extended interview period
before offering a permanent job.
Broaden Your Skill Set.
Temporary contracts can
expose you to different sectors
and often require you to
develop existing basic skills in
some way. You may be offered
work that you would not be
considered for on a permanent
basis, thus strengthening your
CV for future opportunities.
In through the ‘Back
Door’.
Temporary work can provide
a way in to highly sought after
companies, especially if you are
looking for permanent positions
in the long term. If new
vacancies arise you will often
have access to details ahead
of the outside market and may
even be approached to fill a
role. If there is a permanent
headcount freeze you could
be in a strong position when it
is lifted.
Meet New People.
Temporary contracts are a
good way to meet new people.
Many firms will welcome you
as a short term employee and
thus part of their team. It is not
unusual to be included in work
meetings, have your opinion
sought and be invited to social
events. It can be a pleasant
environment in which to work.
Temporary, locum, contract or interim
assignments. Call them what you will, but
the days when the concept of a temporary
worker conjured up images of disinterested,
incompetent receptionists are long gone! A
temporary worker may be required to provide
sickness or holiday cover. Maternity leave
is available for up to 12 months. A covering
assignment can represent a secure, well paid
and fulfilling long term role.
More significantly however, the use of
temporary staff by many companies today
is often a strategic move, which can for
example keep official headcount to restricted
levels, whilst boosting short to medium term
productivity. All levels of staff are nowadays
hired on temporary contracts, from shop
floor workers to professionals and
senior executives.
ADVANTAGES OF TEMPING
Flexibility.
Temporary assignments can last from a day
to well over a year. They can provide a flexible
approach to your working life, over which you
have a good degree of control. If you need
for example, to take school holidays off or
enjoy the idea of breaks from work to travel,
temporary work could be the option for you.
Why
Temp?Temping can provide a well paid and fulfilling working
environment.There are numerous advantages that many
people haven’t considered.
13
NextStep
Whatever your reason for
choosing a temporary contract
over permanent work, due
to the nature of this type
of employment, you will be
a vital asset to any hiring
company and to your agency.
It is important for all parties
that your assignment as a
contractor is successful as
quickly as possible.
The information here offers
some useful guidelines if
undertaking temporary work.
YOUR CV
You may need to tailor your CV
for temporary work to ensure
your key skills really stand
out. If you have completed a
number of assignments over a
long period of time, check any
gaps are accounted for. Your
CV should not suggest that
you haven’t managed to stay
anywhere for long! Ensure you
can explain each role and your
reason for leaving.
INTERVIEW
A temporary job may be
offered with no prior meeting.
Alternatively, an interview
for a senior role may be as
lengthy as if the role were
permanent. If you are called
for an interview, think about
your approach beforehand.
You must appear committed to
fulfilling your assignment, whilst
not discounting yourself from
offers of permanent work. This
can be tricky! Each situation is
different and generally truthful
answers are best, taking care
not to concern the interviewer
with too much information.
AGENCIES
Do some research here. Use an
agency that seems interested
in you and will endeavour to
match your job requirements.
Try and meet your contact and
ensure you understand how
they operate. Return calls and
emails promptly and keep them
updated on your availability as
requested.
ASSIGNMENTS
Once you have secured
an assignment, ensure you
have enough details to arrive
punctually each day. Pre-check
your journey and parking
arrangements. Know who you
should report to. Be familiar with
your standard hours of work and
the policy on overtime. Ensure
you understand and are familiar
with timesheets, paperwork
required and pay arrangements.
You are expected to honour
your assignment for the agreed
duration.
PRESENTATION 
BEHAVIOUR
Ensure you are attired suitably
for work, whether dress code
is formal or casual. At all times
be respectful of company rules.
Conduct should be professional,
as in a permanent job. Keep
personal phone calls and emails
to a minimum. Personal internet
activity is not acceptable. Do not
participate in office politics!
PROBLEMS
If you are ill or unable to attend
work for any reason, it is vital
you inform your agency as early
as possible. Failing to do this
could seriously jeopardise your
assignment. If there are other
problems and you are unhappy
with your work, again contact
your agency quickly and discuss
your situation with them.
Top tips for tempsAs a temp you are a vital asset to any hiring company.It is therefore important to do what you can
to ensure your success.
Michael Page International is a world leading recruitment consultancy
133 offices in 23 countries worldwide | www.michaelpage.co.uk
Michael Page International
Victoria House
Southampton Row
London WC1B 4JB
1475IEW

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Resumes, Cover Letters, and Applying Online
 

Next Step Career Guidance

  • 1. NextStepYOUR GUIDE TO A STRONG CV SUCCESSFUL INTERVIEWS FINDING YOUR IDEAL JOB HELPINGYOU FINDYOURWAY Michael Page International is a world leading recruitment consultancy 133 offices in 23 countries worldwide | www.michaelpage.co.uk
  • 2. NextStep Welcome to NextStep by Michael Page International. This booklet contains a valuable collection of hints and tips for people such as you who are looking for a job. Although we are unable to help at this particular stage in your career, we have brought together a selection of information from our consultants, clients and candidates to assist you with your job search. This booklet provides answers to many of the most frequently asked questions we receive about the recruitment process as well as helpful advice about where to go to find a job and how to generate leads. NextStep also provides insights into CV writing and covers topics such as top interview questions, how to do research and networking, key activities you should be doing each day and tips for temping. And there are note pages included for you to jot down thoughts and ideas as you go about your job search. Make the most of this handy guide. It won’t take you long to read and we’re sure you’ll gain some valuable insights to help you find your ideal job. Good luck! Getting ahead – and staying there What’s on offer 2 Getting Ahead – and staying there Welcome to NextStep. It’s up-to-date and packed with information relevant to you. 3 All in a day’s work How to get the most out of your job seeking workday. 4 Networking for success Use your resources and market yourself to best advantage. 5 How to write an effective cover letter Not sure what you want to say? Read these tips and get writing. 6 How to write a strong CV Tired of sending off your CV and hearing nothing? It’s time you changed tack. 8 Interview advice Nervous about meeting the client? You needn’t be. 10 Top 10 Interview Questions… These are the biggies, so start rehearsing now. 12 Why temp? Why not? Temping could be just what your lifestyle needs. 13 Top tips for temps How to be not ‘just another temp’; but a valuable resource that is in demand. 14 Where to find work No jobs around the corner? It’s time to think smarter and look further afield. 3 6 8 14
  • 3. NextStep your subscription. Students/ graduates embarking on a professional career can often take advantage of reduced rates. These publications are a key source in your job search. 3. EMPLOYMENT AGENCIES Generalist and specialist professional agencies are key players in the recruitment market. All types of organisations from Public Sector to Blue Chips use agency services to recruit all levels of staff on temporary and permanent contracts. Even at the most senior level, search and select firms are often used to resource key staff. Spend time and effort researching and registering with a selection of agencies best suited to your job level and requirements. As well as national agencies, it is worth contacting smaller recruitment companies in your region who often have substantial local market knowledge. 4. THE INTERNET A key way today to search for a job is through the internet. All of the above mentioned sources, from agencies to newspapers will have online websites on which vacancies can be found. There are also job ‘boards’ which have excellent search engines that enable you to specify criteria such as discipline, job type, salary, location. Some provide user logins that will save your details and ‘post’ any relevant jobs to you as they come in. 5. DIRECT SPECULATIVE APPLICATIONS If approached correctly, direct speculative applications can sometimes uncover vacancies. It is sensible to find the relevant recruitment contact within the organisation and address any application to them. Do not bombard them with follow up calls and letters. Take no for an answer and be prepared in some cases not to receive a reply at all, if no vacancy has been advertised. Ensure your cover letter clearly states the type of job you are interested in and ensure it is something you are realistically suitable for! On a similar note, do not be afraid to ask friends, colleagues and family whether their employers are recruiting. Many companies today actively encourage employees to introduce prospective candidates to their business, in some cases awarding cash ‘bounties’ if an individual is sourced and recruited this way. 6. JOB CENTRES No matter what your opinion is of job centres, they are packed with job vacancies which are updated daily. Advisers are on hand to arrange interviews where appropriate. There are obviously far fewer opportunities advertised via this source for professionals but if you are at the more junior stages of your career, these centres can be helpful. 7. GET YOURSELF UPDATED! If, despite your best efforts, you are finding the job market slow, now may be an ideal opportunity to bring any rusty skills right up to speed or indeed embark on a course/ qualification that will be helpful to your job search. If you are considering this, we suggest you visit www.hero.ac.uk which lists all universities and colleges of higher and further education in the UK. It provides useful links into websites and is a short cut to any local education information you need. When searching for employment, it is important to exploit every possible avenue to find the opportunity that will suit you. Many job vacancies nowadays are handled by recruitment companies, but there are other ways to find work also. Depending on the current stage of your career, all or a combination of the below job sources should be utilised. 1. NEWSPAPERS Familiarise yourself with those chronicles that cater specifically for your profession and know on which days job vacancies are advertised. For example, accountants will use the Financial Times and jobs are advertised on Mondays and Thursdays. Visit the corresponding online websites to further search for jobs and to research company information. Your local newspaper will also have a ‘jobs day’ and this should be read weekly too. Again, more senior vacancies tend to be advertised nationally or in industry journals rather than regionally, but your local paper will keep you updated with business information specific to your region. Avoid regional jobs magazines which are often merely a tardy repetition of the local paper’s jobs pages. Remember that newspapers generally are still a great source for jobs! 2. PROFESSIONAL JOURNALS / MAGAZINES / PERIODICALS If you are a member of a professional body you should regularly read any relevant magazine, to view advertised vacancies and keep yourself updated with industry information. Many such publications are subscription only and if you are not doing so already, now is the time to purchase Where to find workThinking laterally about how and where you find work could broaden your chances of successfully finding a rewarding and fulfilling job.
  • 4. NextStep The key to successful networking is to use your available resources to market yourself and try to uncover hidden job opportunities. Often, finding opportunities in this way can give you a real advantage over other suitable candidates. There isn’t anything complex about networking and it should be a key aspect of the job search process. One of the best resources available to a job seeker is the people they know. When you are looking for a job, you should let the influential people around you know about your qualifications and the type of job you are looking for. Make a list of friends and family who are employed, present and past co-workers, bosses - even teachers. After you have compiled your list, contact them by phone, letter or email. The process should be relatively informal since you already have an association with these people. Some ideas for key questions you can ask are: • Do you know how I can begin working in…? • Can you recommend people for me to talk to? • Do you know of anyone who employs people with skills like mine? You may want to include your CV as a reference, or as a sales tool in case your contact wants to forward your details on to other associates. Networking to people you don’t know is also key to a successful job search. Many companies have stands at industry trade shows where you can talk to employees and apply for jobs on the day. Find out the industry tradeshows in your area (through the internet or trade publications) and try to attend as many as you can. Make sure when you go that you have prepared some key questions to ask and have an up-to-date CV with you. In addition, find out the names of recruiters or HR professionals in key companies where you want to work. Once you have a list, write to the person and ask them for some advice or an interview to learn more about the company. You should be using this contact as a networking opportunity, so try and get job leads and make connections should they agree. Have your CV ready in case they ask to see it. Networking for success It’s not just what you know, but who you know. Marketing yourself can be a powerful tool in today’s competitive world.
  • 5. NextStep APPEARANCE LAYOUT Handwritten or typed cover letters can be equally acceptable and opinion is still divided on this issue. Increasingly, however, recruiters are asking that applicants email their details, leaving the handwritten posted option as a non-starter. Whatever the method of your application, ensure your letter is neatly and clearly presented on paper of a similar size and quality to your CV. Check and check again for grammatical and spelling errors. Handwriting should be neat and legible. Emails should be written in a common font with standard formatting. They should emulate a handwritten letter in terms of style. Your letter should address the relevant contact, the name of whom will often appear in the job advert. Avoid Sir or Madam if possible. Unlike a CV, it is acceptable to write a cover letter in the first person. CONTENT The content of your cover letter should be brief and structured, avoiding lengthy repetition of information covered in your CV. Firstly clarify your approach. If you are replying to an advert, say so. Mention job title, any reference number and where and when you saw it. In some cases an advert will indicate a more substantial letter is required. Always follow a specific instruction and include any information if it is particularly requested, for example, current salary. Briefly outline your current situation and why you are seeking a change. Include current or last job, qualifications and professional and academic training, tailoring your information to make it as relevant as possible to the organisation or job applied for. Tell the potential employer a little about themselves to demonstrate you have properly read the advert and that you have done some research into the organisation. State why you are interested in them as an employer. You need to succinctly emphasise why an employer may want to meet and recruit you. Highlight your transferable skills, achievements and versatility; what you can contribute and what makes you different. Mention personality traits relevant to the role applied for, taking care not to appear too subjective. Ensure the letter flows freely however and does not slavishly match every point on the job description. The reader should be left with an overall impression that you are a potentially valuable addition to the workforce. Negative information of any sort should be avoided in your cover letter as well as CV. Close your letter with a polite expression of interest in further dialogue with the recruiter. Do mention that you would like the opportunity to discuss your suitability further at an interview and that you await a response in due course. When responding to an advertised job vacancy, whether via letter, email or fax, you should always include a covering letter with your CV. Treat it as a vital part of your personal marketing literature, which merits attention and consideration. A covering letter introduces you and your CV and is your first chance to make a good impression on your potential employer. Aim to make it entice the reader to take those few extra minutes to consider you against other applicants. Your CV should not be sent without one! How to write an effective cover letter A good cover letter can differentiate your CV from the countless others that pass across employers’ desks. Make sure yours stands out. Whilst we cannot give you a prescriptive formula for writing a covering letter, as they should be personalised not standard documents, following some basic guidelines should help ensure you receive a positive response from your initial contact.
  • 6. How to write a strong CV More often than not, your CV is the first impression that you’ll make on a potential employer. Here’s how to present yourself clearly and professionally. It is worth remembering that each recruiter’s idea of a ‘perfect’ CV will be slightly different. Nonetheless, your CV will, in most cases, be the first impression an employer has of you. Indeed a strong CV can occasionally itself secure you a job, especially if you are applying for temporary work. At worst, a poorly constructed CV can give a potential employer a negative impression of you as a candidate and bar you from securing that all important interview. Taking a little time on design, construction and wording and using the following guidelines to write and submit your CV will ensure you promote yourself to your best advantage. STRUCTURE • Start with your personal information: full name and contact details including all useable telephone numbers. Avoid superfluous details such as religious affiliation, childrens’ names etc. • Educational history and professional qualifications should follow, including names of institutions and dates attended in reverse order - university before school results. List grades and passes attained. (These details will matter more if you have recently entered the job market, than if, for example, you left full time education 20 years ago.) • Include computer skills, (genuine) foreign language skills and any other recent training/development that is relevant to the role applied for. • The most widely accepted style of employment record is the chronological CV. Career history is presented in reverse date order starting with the most recent jobs. Achievements and responsibilities are listed against each role. More emphasis/information should be put on more recent jobs. NextStep
  • 7. NextStep What should I include in my CV? • Your CV should be laser- printed in black ink using a plain type face, on good quality A4 white/cream paper. Decorative borders are not necessary, nor are photographs of yourself. • If applying by post, your CV and cover letter should be submitted in a suitable quality envelope, clearly addressed, with a first class stamp. If applying by email, time should be taken designing and formatting to ensure your details read clearly. Send a copy to yourself to check before submitting it for a role. • Your CV should ideally cover no more than two pages and never more than three. Aim to ensure the content is clear, structured, concise and relevant. Using bullet points rather than full sentences can help minimise word useage. • A basic CV may need tailoring with each job application to best suit the requirements of the role applied for. • The completed CV needs to be checked carefully for grammatical errors and spelling mistakes - which always leave a poor impression - and to ensure that it makes sense. Ask an ‘independent’ party to review the whole document before it is put into use. • Remember when writing and structuring your CV that it is essentially a marketing document on you and that a potential employer will use the details provided to form interview questions. It should be clear and easy to read. Gaps in career history should be explained and falsehoods/inaccuracies avoided at all costs. General Tips • A functional CV can sometimes be more appropriate, for example if you have held a number of unrelated jobs. This presentation emphasises key skills which can be grouped together under suitable headings. Career progression and the nature of jobs held can be unclear with this type of CV. • Leave hobbies and interests to last - keep this section short. References can simply be ‘Available on Request’. Current salary details should not be included. A good cover letter should always accompany your CV. • You can create a winning CV by visiting www.michaelpage.co.uk and using the online CV template. Your CV and cover letter should combine to create a picture of you, your career-to-date and illustrate why you are different from the competition! With this successfully achieved (and a bit of luck!) you will secure yourself a place on a shortlist. How to write a strong CV continued
  • 8. No matter how well qualified you may seem ‘on paper’ for a job, when recruiting, an employer will still be interested in your personality and presentation. Indeed with more than one suitable applicant for a role, interview performance is often the deciding factor. This makes the face-to- face meeting a critical part of the recruitment process and you will need to impress from the start. Following these interview preparation guidelines will help overcome any interview nerves and instill confidence for a productive meeting with your potential employer. PRACTICAL TIPS Double check the date, time and location of the interview and be familiar with the name and title of the interviewer. Take your interview confirmation letter with you. Prepare your interview outfit in advance - all of it. Ensure your appearance is both smart and comfortable. Familiarise yourself with the journey to the location, to ensure you arrive in plenty of time. If driving, do a ‘dummy run’. Check timetables and book train tickets in advance. Anticipate delays, especially on unknown routes. Contact your interviewer swiftly if you are unavoidably delayed on the day. Do not arrive over-laden with belongings! Take any requested certificates, references etc, a spare CV and a notepad and pen. A mobile phone is always useful, but ensure it is turned off before arrival at reception. Be punctual for your meeting but it is inadvisable to arrive more than half an hour early. Leave yourself enough time to visit the toilets and tidy up if necessary. Remember that you start making an impression on your prospective employer the moment you arrive at reception. Be courteous to the receptionist and any other staff you may meet prior to your interview. Their opinion of you is often sought and may even have some influence on the final selection. RESEARCH Find out as much information as possible about your prospective employer in advance. Many now have websites which are packed with information. Familiarise Interview advice Research shows that people make their mind up about someone in the first few seconds of meeting with them. So it’s best to get off to a good start from the outset.
  • 9. NextStep Interview dates and details yourself with mission statements, past performance, future goals and current analyst ratings. Be aware that if your prospective employer does have a comprehensive website, you may seriously compromise your chances if it becomes apparent you have not taken time to research it. If there is no company website, it is still easy to research your prospective employer. All national newspapers and professional magazines have online sites with archive articles. You can also utilise web search engines just by entering the company name. Talk to anyone you know who has worked at the organisation. If all else fails do try phoning the company and requesting general information. THE INTERVIEW • Greet your interviewer standing, with a strong, firm handshake and a smile! Good body language is vital. Sit up straight with both feet on the floor. Speak clearly and confidently. Try and maintain a comfortable level of eye contact throughout. • A standard interview will generally start with an introductory chat, moving on to questions specific to your application and experience. General information about the company and role may follow, finishing with an opportunity for you to ask your own questions. • Be familiar with your CV and be prepared to answer questions from it. Similarly, ensure you have read any job description thoroughly and think of ways in which your experience will benefit your potential employer. • LISTEN to what is being asked of you. Think about your answers to more difficult questions and do not give irrelevant detail. Give positive examples from your experience to date but be concise. Avoid one word answers. Prepare yourself in advance for likely questions (see next section). • Be ready to ask questions that you have prepared beforehand. This can demonstrate you have thought about the role and done some research on the organisation. Ensure they are open, thus encouraging the interviewer to provide you with additional information. • Show your enthusiasm for the role, even if you have some reservations. These can be discussed later. • Thank your interviewer at the end of the meeting and reaffirm your interest in them as an employer. It is okay to ascertain how the recruitment process will continue, but don’t appear too ‘pushy’. Do Not...• Criticise your present employer or mention problems you have in your current role, even if encouraged to do so. • Discuss salary if you can possibly avoid doing so. This can be negotiated when you have a job offer. • Interrupt your interviewer, even if they interrupt you! • Worry about interview nerves. They are natural and healthy - to a degree. Advanced preparation will ensure any apprehension does not become debilitating.
  • 10. 10 There are some questions that are asked frequently in interviews and you should prepare your answers before- hand. The key things to remember when responding to interview questions are to keep your answers relevant, brief and to the point. If you are faced with a difficult question, make sure you stay calm, don’t get defensive, and take a moment to think about your response before you answer. Remember, these responses are only suggestions. Try to personalise your response as much as possible. Q Tell me about yourself. A Identify some of your main attributes and memorise them. Describe your qualifications, career history and range of skills, emphasising those relevant to the job on offer. Q What have your achievements been to date? A Select an achievement that is work-related and fairly recent. Identify the skills you used in the achievement and quantify the benefit it had to the company. Q Are you happy with your career-to-date? A This question is really about your self-esteem, confidence and career aspirations. The answer must be ‘yes’, followed by a brief explanation as to what it is about your career so far that’s made you happy. If you have hit a career plateau or you feel you are moving too slowly, then you must qualify your answer. Q What is the most difficult situation you have had to face and how did you tackle it? A The purpose of this question is to find out what your definition of difficult is and whether you can show a logical approach to problem solving. In order to show yourself in a positive light, select a difficult work situation which was not caused by you and which can be quickly explained in a few sentences. Explain how you defined the problem, what the options were, why you selected the one you did and what the outcome was. Always end on a positive note. Q What do you like about your present job? A This is a straightforward question. All you have to do is make sure that your ‘likes’ correspond to the skills etc. required in the job on offer. Be enthusiastic, describe your job as interesting and diverse but do not overdo it – after all, you are looking to leave. Q What do you dislike about your present job? A Be cautious with this answer. Do not be too specific as you may draw attention to weaknesses that will leave you open to further problems. One approach is to choose a characteristic of your present company, such as its size or slow decision- making processes etc. Give your answer with the air of someone who takes problems and frustrations in your stride as part of the job. Top 10 Interview Questions... As the saying goes,‘If you fail to plan, you plan to fail’. So here is a valuable insight into the world of interview questions and the techniques best used to answer them. ...and how you should answer them
  • 11. 11 NextStep What should I answer? • How does your job fit into your department and company? • What do you enjoy about this industry? • Give an example of when you have worked under pressure. • What kinds of people do you like working with? • Give me an example of when your work was criticised. • Give me an example of when you have felt anger at work. How did you cope and did you still perform a good job? • What kinds of people do you find it difficult to work with? • Give me an example of when you have had to face a conflict of interest at work. • Tell me about the last time you disagreed with your boss. • Give me an example of when you haven’t got on with others. • Do you prefer to work alone or in a group? Why? • This organisation is very different to your current employer - how do you think you are going to fit in? • What are you looking for in a company? • How do you measure your own performance? • What pressures have you encountered at work? • Are you a self-starter? Give me examples to demonstrate this. • What changes in the workplace have caused you difficulty and why? • How do you feel about working long hours and/or weekends? • Give me an example of when you have been out of your depth. • What have you failed to achieve to date? • What can you bring to this organisation? Other questions to consider Q What are your strengths? A This is one question that you know you are going to get so there is no excuse for being unprepared. Concentrate on discussing your main strengths. List three or four proficiencies e.g. your ability to learn quickly, determination to succeed, positive attitude, your ability to relate to people and achieve a common goal. You may be asked to give examples of the above so be prepared. Q What is your greatest weakness? A Do not say you have none – this will lead to further problems. You have two options – use a professed weakness such as a lack of experience (not ability) on your part in an area that is not vital for the job. The second option is to describe a personal or professional weakness that could also be considered to be a strength, and the steps you have taken to combat it. An example would be, “I know my team think I’m too demanding at times – I tend to drive them pretty hard but I’m getting much better at using the carrot and not the stick”. Q Why do you want to leave your current employer? A State how you are looking for a new challenge, more responsibility, experience and a change of environment. Do not be negative in your reasons for leaving. It is rarely appropriate to cite salary as your primary motivator. Q Why have you applied for this particular job? A The employer is looking for evidence that the job suits you, fits in with your general aptitudes, coincides with your long-term goals and involves doing things you enjoy. Make sure you have a good understanding of the role and the organisation, and describe the attributes of the organisation that interest you most.
  • 12. 12 Pay Rates. Certain skills today are in high demand. Employees can find they earn more in temporary roles than permanent positions. As a temp you are paid for each hour you work. More hours mean more money. The Working Time Directive (October 1998) protects your working environment as a temp and means you are now entitled to holiday pay and will not be obliged to work excessive hours. Try Before You Buy. A temporary assignment can be used as a trial period to ascertain whether employee and employer are suited. It gives both parties a chance to get a real flavour for each other before committing long term. This may be particularly appropriate if you are trying a different type of job or environment/culture. Indeed there are businesses that use a temporary contract as an extended interview period before offering a permanent job. Broaden Your Skill Set. Temporary contracts can expose you to different sectors and often require you to develop existing basic skills in some way. You may be offered work that you would not be considered for on a permanent basis, thus strengthening your CV for future opportunities. In through the ‘Back Door’. Temporary work can provide a way in to highly sought after companies, especially if you are looking for permanent positions in the long term. If new vacancies arise you will often have access to details ahead of the outside market and may even be approached to fill a role. If there is a permanent headcount freeze you could be in a strong position when it is lifted. Meet New People. Temporary contracts are a good way to meet new people. Many firms will welcome you as a short term employee and thus part of their team. It is not unusual to be included in work meetings, have your opinion sought and be invited to social events. It can be a pleasant environment in which to work. Temporary, locum, contract or interim assignments. Call them what you will, but the days when the concept of a temporary worker conjured up images of disinterested, incompetent receptionists are long gone! A temporary worker may be required to provide sickness or holiday cover. Maternity leave is available for up to 12 months. A covering assignment can represent a secure, well paid and fulfilling long term role. More significantly however, the use of temporary staff by many companies today is often a strategic move, which can for example keep official headcount to restricted levels, whilst boosting short to medium term productivity. All levels of staff are nowadays hired on temporary contracts, from shop floor workers to professionals and senior executives. ADVANTAGES OF TEMPING Flexibility. Temporary assignments can last from a day to well over a year. They can provide a flexible approach to your working life, over which you have a good degree of control. If you need for example, to take school holidays off or enjoy the idea of breaks from work to travel, temporary work could be the option for you. Why Temp?Temping can provide a well paid and fulfilling working environment.There are numerous advantages that many people haven’t considered.
  • 13. 13 NextStep Whatever your reason for choosing a temporary contract over permanent work, due to the nature of this type of employment, you will be a vital asset to any hiring company and to your agency. It is important for all parties that your assignment as a contractor is successful as quickly as possible. The information here offers some useful guidelines if undertaking temporary work. YOUR CV You may need to tailor your CV for temporary work to ensure your key skills really stand out. If you have completed a number of assignments over a long period of time, check any gaps are accounted for. Your CV should not suggest that you haven’t managed to stay anywhere for long! Ensure you can explain each role and your reason for leaving. INTERVIEW A temporary job may be offered with no prior meeting. Alternatively, an interview for a senior role may be as lengthy as if the role were permanent. If you are called for an interview, think about your approach beforehand. You must appear committed to fulfilling your assignment, whilst not discounting yourself from offers of permanent work. This can be tricky! Each situation is different and generally truthful answers are best, taking care not to concern the interviewer with too much information. AGENCIES Do some research here. Use an agency that seems interested in you and will endeavour to match your job requirements. Try and meet your contact and ensure you understand how they operate. Return calls and emails promptly and keep them updated on your availability as requested. ASSIGNMENTS Once you have secured an assignment, ensure you have enough details to arrive punctually each day. Pre-check your journey and parking arrangements. Know who you should report to. Be familiar with your standard hours of work and the policy on overtime. Ensure you understand and are familiar with timesheets, paperwork required and pay arrangements. You are expected to honour your assignment for the agreed duration. PRESENTATION BEHAVIOUR Ensure you are attired suitably for work, whether dress code is formal or casual. At all times be respectful of company rules. Conduct should be professional, as in a permanent job. Keep personal phone calls and emails to a minimum. Personal internet activity is not acceptable. Do not participate in office politics! PROBLEMS If you are ill or unable to attend work for any reason, it is vital you inform your agency as early as possible. Failing to do this could seriously jeopardise your assignment. If there are other problems and you are unhappy with your work, again contact your agency quickly and discuss your situation with them. Top tips for tempsAs a temp you are a vital asset to any hiring company.It is therefore important to do what you can to ensure your success.
  • 14. Michael Page International is a world leading recruitment consultancy 133 offices in 23 countries worldwide | www.michaelpage.co.uk Michael Page International Victoria House Southampton Row London WC1B 4JB 1475IEW