SalesBabu CRM for Call Centers specially designed to Manage and Maintain daily transaction & communication record with the customers and enables sales, marketing and calling staff to manage entire customer database on single computer screen. It can streamline entire Call Centers processes and call center agent can update and retrieve the data easily which maintain cordial customer relationship with Clients and enable them to provide Best and Fast services to Clients. CRM for call centers can be integrate with the dialers or virtual cloud telephony systems, and enable call centers to identify inbound callers and allow making outbound calls from single platform

2. A call center is all about
talking and making
calls
CRM For Call Center : How to Handle Inquiries In Call Center

3. Challenges of Call Center Process
1. How to handle agent First Time Query Resolution?
2. How to Use efficiently agent login periods?
3. How to Increase Agent Average Handling Time?
4. How to do agent call monitoring?
5. How to set Quality Monitoring Parameters?
6. How to Maintain Service Level Agreement?
7. How to check Agent Call Accuracy Rate?
8. How get Task Reminder on Single Screen?
9. How to improve TAT -Turn Around Time solution parameter?
10. How to Manage KPI’s?
11. How to increase Loyalty and enhance relationship?
CRM For Call Center : How to Handle Inquiries In Call Center

4. Benefits of CRM for Call Center
CRM For Call Center : How to Handle Inquiries In Call Center

5. Quick access to
customer’s profile and
entire interactions
CRM For Call Center : How to Handle Inquiries In Call Center

6. Save time and increase efficiency
No duplicate information, no confusion
CRM For Call Center : How to Handle Inquiries In Call Center

7. Call routing facility
Manage auto response
Auto call back
Capture call log Information
CRM For Call Center : How to Handle Inquiries In Call Center

8. Multiple channel to get
notifications like Emails and SMS alerts
CRM For Call Center : How to Handle Inquiries In Call Center

9. Get
comprehensive view
pending task on
dashboard
CRM For Call Center : How to Handle Inquiries In Call Center

10. Track / Monitor
Issue resolve time and
manage SLAs
CRM For Call Center : How to Handle Inquiries In Call Center

11. Set Automatic
Reminders for task
and activities.
To provide exceptional customer service time delivery is must.
CRM For Call Center : How to Handle Inquiries In Call Center

12. SalesBabu CRM for Call Centers
specially designed to Manage and Maintain daily transaction &
communication record with the customers and enables sales,
marketing and calling staff to manage entire customer database
on single computer screen.
CRM For Call Center : How to Handle Inquiries In Call Center

13. CRM For Call Center : How to Handle Inquiries In Call Center

14. SalesBabu CRM
CRM For Call Center : How to Handle Inquiries In Call Center