ICT and Change Management by Sajjad Haider for UrgingPeopleToExcel

1. ICT (Information, Communication, Technology)
&
Change Management
Sajjad Haider
Department of Anthropology
Quaid-i-Azam University, Islamabad
sajjadhaider786@gmail.com
Founder coach/ Mentor
#UrgingPeopleToExcel
Motivate : Mobilize : Mentor

2. Note
• The images and a few concepts have been
acquired from free online resources. All credit
goes to the concerned (anonymous)owners or
producers of these contents. Their contributions
are appreciated and acknowledged.
• This presentation is just an outline of the topic
under discussion and sequence of ideas are
subject to the trainer’s comfort.
Definitions and other data is for general
understanding only. Please verify all the
references prior to citation in any research work.

3. Understanding
Change Addition
Modification
Removal
Change can be abrupt , gradual,
systematic, expected , manual
or technology supported

4. ICT and Change Management
• All changes to configurations, systems,
applications or equipment that could
potentially affect the work of more than one
person should follow the appropriate ICT
change management procedures to minimize
adverse impacts of those changes to business
operations and the users of ICT Services.
• Source: Internet

5. Activities for the Procedures of
Change Management in Organizations
All change management procedures should include the following activities:
· Change Initiation
Changes should be initiated by an authorized person and contain enough information to evaluate the business
benefits and the risks associated with the change.
· Change Classification
Each change should be classified according to the category of change requested and the urgency of the request.
This will be used to determine the procedures that are to be followed.
· Change Evaluation
The evaluation will take into consideration: the feasibility; human and physical resource requirements and costs;
impact on the services provided to internal and external customers during the change; impact on services
provided following the change; information security and risks.
· Change Authorization
A designated manager for the functional area should authorize the change based on the recommendation of the
evaluation.
· Scheduling of Change
The change should be scheduled at a time that will minimize disruption to services given the urgency of the
request. Notification on the time, duration and services that could potentially be affected should be sent to all
customers potentially affected by the change.
· Build and test of change (including roll-back plan)
The roll-back plan should be developed and implemented before the change is carried out. Where required by
the procedures the change should be tested successfully in a test environment before the change is implemented.
· Change implementation
The change should be made at the scheduled time and customers should be notified on the results of the change
once complete.
· Review and Closure
All changes should be reviewed once complete to ensure that the objectives have been met and any lessons
learnt have been documented.
Source: Internet

6. Understanding ICT and Change
in context of Globalization
Interactive discussions
• Information
• Communication
• Technology
• Globalization
• Engines of Globalization
• Phases of Globalization
• Hyper-Globalization
• Social and cultural Changes
• Adaptation
• Digitalization and the New Digital World
• Digital Literacy and Digital Divide
• ICT4D
• E-governance and Mob-governance

8. Definition of Globalization
• Contemporary globalization is the
increasing flow of trade, finance,
culture, ideas and people brought about
by the sophisticated technology of
communications and travel by the
worldwide spread of neo-liberal
capitalism and it is the local and regional
adaptations to and resistances against
these flows.
• Lewellen, T. C. (2002). The Anthropology of Globalization: Culture
Anthropology Enters the 21st Century. Westport: Bergin & Garvey.(p.8)

9. Hyper-globalization
• Increasing influence of the ICT in everyday
life of an individual complements the thesis
of Hyper-globalization that says the world is
experiencing something entirely new,
fundamentally different than anything that
has gone before, which will ultimately
transform the nature of human life on earth
in very radical ways.
• Lewellen, T. C. (2002). The Anthropology of Globalization: Culture
Anthropology Enters the 21st Century. Westport: Bergin & Garvey.(p.10)

10. Dawn of New Media Society
• According to Carlsson (2010), we have
witnessed the dawning of a new media
society with new patterns of communication.
Our perceptions of time and space, and the
bounds between private and public have
changed. Definition of knowledge and
information are being revised. Concepts of
personal integrity are changing.
Carlsson, U. (2010). Children and Youth in The Digital Media Culture: From Nordic Horizon.
(U. Carlsson, Ed.) Goteborg: Nordicom, University of Gothenburg.

16. Towards E + Mob-governance
• Physical Resources
[infrastructure and hardware]
• Digital Resources
[Software / Programs/ Apps.]
• Human Resources
[Digital Literacy and Mentoring]
• Social Resources
[Organization culture, adaptation and
Lifelong learning]

25. Interactive Discussions
• Everybody is invited to share perspectives and understandings on
the subjects under discussion.

26. AboutMe.
• My name is Sajjad Haider and I am an
anthropologist by profession and by
training . I did M. Phil and M. Sc in
anthropology from Quaid-i-Azam
University, Islamabad.
For about a decade I am into
#UrgingPeopleToExcel by
motivating, mobilizing and mentoring
people through internet.
Please google the phrase
“ Urging People To Excel” to reach me.
(June 2014-Islamabad)