INFORMATION TECHNOLOGY AND CONSUMER BEHAVIOUR

2. IT is the application of computer and telecommunication to
store, retrieve, transmit and manipulate data

4.  Consumer behaviour is the study of individuals , groups or
organizations and the processes they use to select , secure
and dispose of products , services
 Ideas to satisfy needs and impacts that these processes
have
have on the consumer and society

5. E-commerce
Banking
Ticketing
E-learning
M-commerce

6.  E-commerce is the exchange of products and services
between businesses , groups , individuals

8.  Online banking is an electronic payment system that
enables customers of a financial institution to conduct
financial transaction on a website operated by the
institution
 Safe and secure conduct of transactions
 Around the clock you can access account
 Monitoring of transactions
 Balance alerts

10.  It is the delivery of electronic commerce capabilities
directly into the consumer hand any where via wireless
technology
 Mobile fund transfer
 Content purchase and delivery
 Information services

11.  Ticketing is the process where by customers can order , pay
for , obtain and validate tickets from any location and at
any time

12.  E-learning is the use of electronic educational technology in
learning and teaching
 Web based training
 Computer based training
 Internet based training

14.  24×7 support
 Compare and select
 Reduce in cost of products
 Discounts to customers
 Feedback
 Pollution control

15.  Lack of system security
 Reliability of standards
 Lack of touch and feel of products
 security /privacy issues
 Health issues