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RMAF 2014 - Gotta Pay to Play: The New Face of Facebook

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RMAF 2014 - Gotta Pay to Play: The New Face of Facebook

  1. 1. Cassie Roberts| Saffire Events PAY TO PLAY: The New Face of Facebook Outreach & How to Maximize It in Your Favor
  2. 2. Share your card - We’ll send you the slides. NO NEED FOR NOTES
  3. 3. SOMETHING BUT WAS MISSING
  4. 4. HELP MORE PEOPLE! We wanted to
  5. 5. Over 120 Events, Venues & Destinations trust Saffire!
  6. 6. ASSOCIATION PARTNERS
  7. 7. ADVERTISE How many of you on Facebook?
  8. 8. FACEBOOK IS KING Free Facebook is Dwindling. BUT YOU MAY HAVE HEARD…
  9. 9. THE OLD WORLD
  10. 10. THE NEW WORLD A year ago, Facebook made a change to its algorithm, drastically reducing the reach of business posts. Last December, they did it again. Now an estimated only 3% of your followers will see your posts if you don’t advertise.
  11. 11. WHY? USER EXPERIENCE & CA$H
  12. 12. NEW FACEBOOK STRATEGIES 1.Re-evaluate your Facebook investment. 2.Optimize posts for sharing. 3.Engage your fans elsewhere. 4.Pay up. (cheap… for now) Post and advertise, or don’t post.
  13. 13. ADVANTAGES OF ADVERTISING •Greater reach •Greater targeting •Protection against wasting money •It won’t run if people don’t click
  14. 14. FACEBOOK AD TARGETING •Your Facebook followers •Their friends •Your email list (or even your phone list!) •People who are “look-alikes” to your list •People who went to your website •Even specific pages •People who are interested in related organizations
  15. 15. EXAMPLE AD TYPES •PAGE POST ENGAGEMENT – Image, video or text •PAGE LIKES – Get more Likes on your Facebook page •CLICKS TO WEBSITE – Drive traffic to your website •OFFER CLAIMS – Like a coupon, with “Get Offer” button •EVENT RESPONSES – Includes event details and RSVP link
  16. 16. Page Post Engagement TOP OPTIONS Page Likes
  17. 17. PAGE POST ENGAGEMENT AD •Promoting your POST will get more INTERACTION. •Why you should use it: •To get more video plays and engagement on photos •To let your customers know of sales and specials
  18. 18. EXAMPLES
  19. 19. PAGE LIKES AD •Promoting your PAGE will get more LIKES. •Why you should use it: •It used to be important to appear in fans’ news feeds. •Now it is good so you can advertise to your fans.
  20. 20. EXAMPLE
  21. 21. CLICKS TO WEBSITE AD •Promoting your WEBSITE will get more WEB TRAFFIC. •Why you should use it: •There is something more to see on your business website or blog •Prompt lead generation
  22. 22. EXAMPLE
  23. 23. OFFER CLAIMS AD •Promoting your OFFER will earn more REVENUE. •Why you should use it: •Allow customers to claim special deals you’re running •Organic reach: “Cassie claimed this deal!” •INSTANT GRATIFICATION!
  24. 24. EXAMPLE
  25. 25. EVENT RESPONSES AD •Promoting your EVENT will get more ATTENDANCE. •Why you should use it: •Same as offers, but no purchase is made •Organic reach: “Cassie is going!”
  26. 26. EXAMPLE
  27. 27. EXAMPLE AD TYPES •PAGE POST ENGAGEMENT – Image, video or text •PAGE LIKES – Get more Likes on your Facebook page •CLICKS TO WEBSITE – Drive traffic to your website •OFFER CLAIMS – Like a coupon, with “Get Offer” button •EVENT RESPONSES – Includes event details and RSVP link
  28. 28. NOT ALL AD METHODS ARE CREATED EQUAL
  29. 29. GOOD
  30. 30. RIDE THE ORGANIC WAVE
  31. 31. BOOSTING TIPS 1.Ride out the unpaid interaction •Let the post’s natural appeal work for you 2.Once the interaction slows, boost it! •You can spend as little as $5 and get engagement
  32. 32. POST SOMETHING ENGAGING
  33. 33. …THEN BOOST IT
  34. 34. AUDIENCE TARGETING
  35. 35. BETTER
  36. 36. ADS MANAGER www.facebook.com/advertising
  37. 37. STEP 1: SET OBJECTIVE Think about your goal and the type of post you’re advertising.
  38. 38. OBJECTIVE
  39. 39. STEP 2: SELECT AD PLACEMENT Where do you want your ad to show up?
  40. 40. STEP 3: DEFINE YOUR AUDIENCE A more targeted audience means more engagement.
  41. 41. STEP 4: SET YOUR BUDGET This can be done by day or overall.
  42. 42. WHAT DO I NEED TO SPEND? You can spend as little as $1.00/day for approximately 4000 impressions versus:
  43. 43. STEP 5: WATCH FOR RESULTS
  44. 44. YOU CAN TEST WHAT WORKS BEST!
  45. 45. FACEBOOK ADS It has never been cheaper or easier to see what gets results.
  46. 46. THEN APPLY EVERYWHERE!
  47. 47. PUT IT HERE
  48. 48. …AND HERE
  49. 49. AND MOST IMPORTANTLY…
  50. 50. CONTESTS Facebook
  51. 51. THE DOS & DON’TS DO •Collect entries by Comments & Likes •Collect entries by having users message you •Utilize Comments/Likes as a voting mechanism DON’T •Place contests on personal Facebook timeline •Require people to tag themselves in promotions •Use more than 20% text on your images
  52. 52. TOP 5 CONTEST TIPS 1. SET GOALS •What are you trying to achieve? Ex: likes, comments, video watches, email addresses 2. CONSIDER THE AUDIENCE •Important in determining your prize package Ex. Moms, teenagers, etc. 3. DETERMINE THE CONTEST TIME FRAME •Run daily small contests for Likes & Comments or longer timeframe for more personal information
  53. 53. CONTEST TIPS, CONT. 4. CREATE A PRIZE PACKAGE •If your prize is bigger, you can ask for more information 5. PLAN THE FUFILLMENT •Know how quickly you can deliver & make sure it’s within the expiration date
  54. 54. CONTESTS FOR INTERACTION
  55. 55. GET COMMENTS
  56. 56. EXAMPLE GET LIKES
  57. 57. EXAMPLE GET PHOTOS
  58. 58. CONTESTS FOR FOOT TRAFFIC
  59. 59. ON SITE PROMOTE DEALS THAT ARE ONLY AVAILABLE
  60. 60. EXAMPLE
  61. 61. EXAMPLE
  62. 62. A GOOD RULE OF THUMB Create a sense of urgency •Set a deadline •Use a countdown •Make it holiday-specific
  63. 63. VS.
  64. 64. CONTESTS FOR SHARING/LIKES
  65. 65. FUN POSTS
  66. 66. EXAMPLE
  67. 67. FUN POSTS
  68. 68. EXAMPLE
  69. 69. PRIZE IDEAS •Gate admission tickets •Unlimited ride wristbands •Season passes •Experiences/meet and greets •Behind the scenes tours (on a golf cart!) •T-shirts and/or other promotional items •Giveaways from sponsors NOTE: We’ve found that 70—80% claim prizes.
  70. 70. SMALLER CONTESTS Two posts: 1.Announce contest 2.Announce winners
  71. 71. EXAMPLE
  72. 72. BIGGER CONTESTS Four posts: 1.Announce that you’re going to have a contest “4 MORE DAYS! We'll be giving away 1 sheet of 24 carnival tickets to 5 lucky people later today! #FinalCountdown” 2.Announce contest 3.Announce that you’re going to announce the winners “We just drew the name of the first winner of the ULTIMATE FAIR EXPERIENCE! Are you ready to know who it is?” 4.Announce winners a.If more than 10 winners, announce in groups of 5
  73. 73. NEW Advice for a World
  74. 74. “NEW” ADVICE Mimic what you see on the platform. Content is King, but context is even more important. Don’t interrupt or be intrusive. Talk about what they’re talking about. Example: Harlem Shake or Ice Bucket Challenge
  75. 75. “NEW” ADVICE Be a real person, like a friend. Share: • Entertainment to help them escape • Useful information they can utilize
  76. 76. “NEW” ADVICE Share “jabs,” non-direct to your offering. Aim to hit an emotion so hard that the customer wants to share it, because it will say as much about them as your fair.
  77. 77. IMAGES are so important.
  78. 78. EVER TAKEN 10% of photos Were taken in the last 12 months.
  79. 79. POSTS WITH PHOTOS The engagement rate of Facebook is so much greater than without.
  80. 80. LET CANVA WORK FOR YOU
  81. 81. REMEMBER THE 20% RULE
  82. 82. FACEBOOK IMAGE GRID TOOL If text covers more than 20% of your photo, Facebook won’t let you advertise it! https://www.facebook.com/ads/tools/text_overlay
  83. 83. TIMELY Be
  84. 84. FACEBOOK COVER PHOTOS
  85. 85. REUSE FOR EMAIL
  86. 86. FACEBOOK + YOU
  87. 87. Don’t forget to drop off your business cards for slides.
  88. 88. FREE ONLINE MARKETING TIPS Website www.saffireevents.com The Amplifier www.saffireevents.com/podcast Facebook Saffire Events Twitter @SaffireEvents Instagram saffireevents Pinterest saffireevents YouTube saffirestudio Questions?

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