Are your friday afternoon customers receiving the same service as your monday morning customers- ensuring consitency in service.

1. +
Keep It Consistent

2. +
The postcode lottery…
The benefits system, healthcare services, school places, and
social services are all affected by where we live.

3. +
Whilst the government struggles to achieve
consistency across the UK, big businesses
manage to achieve it worldwide...

4. +
McDonald’s follow the same pattern worldwide…
You may not be a huge worldwide company, but McDonald’s
example of consistency still applies.
India UK

5. +
Does your business have the correct
systems in place?
• Systemise the things you can control.
• Add in human expertise at the right
moments.
• Does the business run normally if the
business owner is away?’

6. +
Dealing with customers
• Phone systems
• Order handling
• General attitude
• Service ethic

7. +
The way your employees deal with customers should be
consistently brilliant.
Inconsistency can alienate customers and discourage their
loyalty.

8. +
Day-to-day operations
• Standardise the basic operations of your
business.
• Create basic how-to guides that can be
easily accessed and followed by
everyone for extra efficiency.

9. +
Standardise your policies
• Have standard company policies and
values.
• This will encourage employees to be
consistent in their approach to work.

10. +
Train staff
• Train existing staff to adopt new
systems.
• Introduce systems as part of the
induction process for new staff.

11. +
From a client’s
perspective, it doesn’t
matter if it’s a Friday
afternoon or the
business owner is on
holiday….

12. @SafarazAli
Ensure your business has the systems in place
to guarantee consistent service.