This presentation is about communication types & process.

1. Communication

2.  Communication is a process of exchanging
information, ideas, thoughts, feelings and
emotions through speech, signals, writing, or
behavior.

3. Sender Message Channel Medium
Feedback
Receiver

4.  Simple language
 Two or More Persons
 Exchange of Ideas
 Mutual Understanding
 Direct and Indirect Communication
 Continuous Process
 Use of Words as well as Symbols

5. 1. On the basis of organizational relationship
i. Formal communication
ii. Informal communication
2. On the basis of direction
i. Upward communication
ii. Downward communication
iii. Lateral communication
3. On the basis of channel or method of communication
i. Verbal communication
ii. Non-verbal communication
iii. Gesture communication

6.  In formal communication, certain rules,
conventions and principles are followed while
communicating message. Formal
communication occurs in formal and official
style.

7.  Informal communication is done using
channels that are in contrast with formal
communication channels. It’s just a casual
talk. It is established for societal affiliations
of members in an organization and face-to-face
discussions.

8.  Upward Communication is the process of
information flowing from the lower levels of a
hierarchy to the upper levels. This type of
communication is becoming more and more
popular in organizations.

9. Communication which flows from the superiors
to subordinates is known as downward
communication
It occurs when information and messages flow
down through an organization's formal chain
of command or hierarchical structure.

10.  Verbal is uses spoken words to communicate
a message
 Verbal communication is applicable to a wide
range of situations, ranging from informal
office discussions to public speeches made to
thousands of people.

11. Non-verbal communication includes body
language, gestures, facial expressions, and
even posture. Non-verbal communication sets
the tone of a conversation, and can seriously
undermine the message contained in your
words if you are not careful to control it.

12.  Information flows only in one direction –from the
sender to the receiver with no feedback
 A much common way of communication because it
is faster and easier for the sender and there is no
trouble from disagreement.
 There may be mistakes in transmission of
information.
One-way communication

13. Two-way communication
 A process in which information flows in
two-directions –the receiver provides
feedback and the sender receptive to the
feedback.
 It is more accurate and fewer mistakes in
transmission.
 But it is time-consuming and more
difficult for the sender.

14. Vertical communication
 Information passes downwards or upwards in the
organization.
 Downward communication means that the manager
tells employees about a decision that has been
already made. It allows decisions to carried out
quickly.
 Upward communication refers to employees’ giving
feedback to the manager about the decision. It helps
managers to understand employees’ ideas on the
decision.

15. Lateral communication
 People in the same level within an
organization pass information to each
other.
 It can strengthen the understanding
and coordination between people in
different departments.

16. Written Communication
Media
Oral Communication
Media
Electronic Communication
Media

17. Communication through: Letters ,
Memos, Reports, Forms , Notice
boards and Internal magazines or
newspapers
Messages can be revised
several times.
The sender can not receive
immediate feedback.

18. Face-to-face discussions,
telephone conservations, formal
presentations and speeches
Advantages: Questions can be asked
and answered directly; feedback is
immediate; and the sender’s attitude
can be sensed.
Disadvantages: few permanent
records
Oral Communication

19. Communication through electronic media
such as mobile phone, paging devises, lap
top computers, E-mail, fax machines, and
electronic notice boards
Messages can be delivered instantly, over
long distances, and to a large number of
people.
But not all people have can access to the
media
Electronic Communication

20.  Chain network
 Wheel network
 Circle network
 All channels