Avaya IP Office

1. Introduction to Avaya

4. Introduction to IP Office

5. IP Office 412 Up to 360 extensions, 4 E1 trunks, BRI, Analogue and SIP Trunks IP Office 500 Up to 272 extensions, 8 E1 trunks, BRI, Analogue and SIP Trunks IP Office Platform Models

7. Add On Applications Phone Manager Unified Messaging SoftConsole VoiceMail Pro Manager Queue Manager Conferencing Compact Contact Center Campaign Manager System Status

8. IP Office as a Voice Platform

10. IP Office Solution Schematic POTs Fax Digital Voicemail Client PC Or Softphone IP Phone Homeworker IP DECT Outside Lines Mobility PSTN INTERNET

18. IP Office as a Messaging Solution

24. IP Office Voice Networking

27. IP Office as a Conferencing Solution

29. Power Conferencing - Web Collaboration

30. IP Office as a Contact Center Platform

31. Compact Contact Center (CCC) PC Wallboards Advanced Call Distribution Management by Exception Real-Time Agent Management Wallboard Management Queue Management Real-Time Tracking & Analysis Standard Report Templates Real-Time System Management Campaign Manager IVR Queue Management & Recording

32. IP Office Management & Administration

34. IP Office Feature Overview

35. What’s Possible ? HQ CTI Software Computer Computer Computer Exchange Server VM  E-mail Outlook Integration Call Recording CRM Hunt Groups Automatic Call Distribution & Queueing IP Trunking IP phones Computer Network Switch Branch Office Hot Desk User Logoff Hot Desk User LogOn Conferencing Centralized Voicemail 0800 Auto Attend IVR Centralized Reception Centralized Management Call Reporting Remote Office Worker VPN PSTN PABX For local access Customer Example of VoIP using Least Cost Route. Call from HQ to branch Example of customer call being answered at HQ and being transferred to branch office Mobile Twinning VM Alerts Remote Access VM Single Number PSTN BRI / PRI Analogue Fax Analogue Phones Digital Phones IP Phones Only when required PABX

36. Delivering Intelligent Communications to Small and Midsize Businesses Avaya IP Office Avaya and the Avaya Logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. All trademarks identified by the ® or ™ are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.