Sanjaya_Karunasena_Inclusive-Service-Delivery-SA-Mobile

1. Inclusive Service Delivery in the
current context
Sanjaya Karunasena
Chief Technology Officer
sanjayak@icta.lk
http://twitter.com/sanjayak71

2. Efficient & Effective
Government Service
Delivery
2

3. Government 3.0
Services
Application
● Government service portal
● Personalized experience for the citizen, intelligent service
● Seamless service anytime, anywhere
● No bureaucracy, highly responsive, transparent 3

4. Key (Technical) Requirements
● Understand the stake holder groups
● Information availability in IT systems
● Ability to connect IT systems and electronically
exchange information
● Re-engineered and legalized IT enabled Government
Processes
● On-line available Government services [Availability]
● On-line accessible Government services
[Accessibility]
– Easily reachable services for citizens
4

5. Current Status of
Government Service
Delivery
5

6. Current Infrastructure
6

7. Current Infrastructure cont.
7

8. List of eServices
● Birth certificate copy issuance
● Birth certificate verification
● Revenue license notifications
● Revenue license validations
● Examination applications
● Examination admission card issuance
● Examination certificate issuance
● Examination re-correction applications
● Appointment scheduling
8

9. List of eServices cont.
● Water bill history and payments
● Passport application status
● Foreign job bank profile
● Foreign job opportunities
● FEB related payments
● FEB conducted examination results
● Reservation of new vehicle registration
numbers
9

10. List of eServices cont.
● Last issued vehicle registration number
● Obtaining vehicle information
● EPF account details
● EPF claim approval status
● EPF profile details and changes
● EPF housing loan status
● EPF account refund status
● Reservoirs Storage Details enquiry
10

11. List of eServices cont.
● Train Schedule Inquiry
● Rest Room reservation
● Purchase of Railway Tender Documents
● Reasonable Tea Price Inquiry
● Elevational Average Tea Price Inquiry
● Tea Small Holding Development Authority
Application/Permit status Inquiry
● Request inspection or advisory services
● And more....
11

12. Revisit Key (Technical)
Requirements
● Understand the stake holder groups
● Information availability in IT systems
● Ability to connect IT systems and electronically
exchange information
● Re-engineered and legalized IT enabled Government
Processes
● On-line available Government services [Availability]
● On-line accessible Government services
[Accessibility]
– Easily reachable services for citizens
12

13. Effectively Reaching the
Citizen
13

14. Mobile Penetration
20000000
18000000
16000000
14000000
12000000
Mobile
10000000
Fixed Line
8000000
6000000
4000000
2000000
0
1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012
Source: TRC of Sri Lanka
14

15. Internet Penetration
20000000
18000000
16000000
14000000
12000000
Mobile
10000000 Fixed Line
Internet
8000000
6000000
4000000
2000000
0
1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012
Source: TRC of Sri Lanka
15

16. Key Features Available in Mobile
Phones Used by BOP
SMS
Alarm Clock
Calendar
Games
Color Screen
FM Radio
Torch
Camera
MMS
Music Player
Video Player
Internet Browser
Touch Screen
0 20 40 60 80 100 120
Source: Teleuse@BOP4 ­ www.lirneasia.net
16

17. What BOP do with Mobile
Phones
Recieve Calls
Make Calls
Send/Recieve SMS
Check Bill/Credit
Listen to Radio
Take Photos/Video
Play Games
Listen to Music
Send/Recieve MMS
0 10 20 30 40 50 60 70 80 90 100
Source: Teleuse@BOP4 ­ www.lirneasia.net
17

18. Current Approach
18

19. Thank You!
19