1. BALANCED SCORECARD
April - June 2009
MISSION PERSPECTIVE
MEASURE ACTUAL (YTD) TARGETS 08-09 STATUS
Average Household Income ($) - $57,966  Awaiting release of "FP Markets 2009".
CUSTOMER PERSPECTIVE
MEASURE ACTUAL (YTD) TARGETS 08-09 STATUS
Average Client Satisfaction (# out of 5) 4.1 4.0  Exceeding target at end of Q1.
Clients Reporting a Tangible Impact (%) 75.0% 75%  Met target at end of Q1.
FINANCIAL PERSPECTIVE
MEASURE ACTUAL (YTD) TARGETS 08-09 STATUS
Funder evaluation score (# out of 12) - 10  Annual evaluation in Q3.
Return on Municipal Investment (per $1) $3.06 $3.63 O Below target, see note (1).
Budget expenditures variance (%) 0.0% 0.0%  Meeting target.
PROCESS PERSPECTIVE
MEASURE ACTUAL (YTD) TARGETS 08-09 STATUS
Client Consultation Time (hours) 1138.3 2500  Exceeding target at end of Q1.
On-time Performance (% of targets complete) 100% 100%  Met all targets for Q1.
Referrals to Partner Agencies (#) 46 90  Exceeding target at end of Q1.
Marketing Conversion (% of inquiries realized) 5.9% 5%  Exceeding target at end of Q1.
LEARNING & GROWTH PERSPECTIVE
MEASURE ACTUAL (YTD) TARGETS 08-09 STATUS
Employee Development Time (hours) 210 585  On track at end of Q1.
Average Partnership Strength (# out of 5) - 4.0  Annual survey scheduled for Q2.
NOTES TO THE SCORECARD
(1) At the end of the first quarter, project funding is yet to be approved for the Bay of Fundy Plan,
the Immigration Settlement project, and others. When these funds are confirmed, the return on municipal
investment will meet or exceed the target for this year.