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White Paper Presentation on e-tailing Dhirendra Gupta PGDM - III Roll no. -19

Problems / Challenges faced by the e-Commerce ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Contd.. ,[object Object],[object Object],[object Object],[object Object]

Survey done by Harris Interactive in Aug 2000 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Opportunities in E-commerce ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

OBJECTIVE ,[object Object],[object Object],[object Object],[object Object]

Hypothesis ,[object Object],[object Object]

Methodology Tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

LITERATURE REVIEW Research done by ACSI/Foresee in the year 2005 83 2003 84 2004 80 2005 CUSTOMER SATISFACTION INDEX 80 88 77 86 84 84 E-BAY AMAZON

Contd… Research done by The Council of Better Business Bureaus in the year 2001 60 % 1692 1999 72 % 3913 2000 Complaints Resolved NO. OF COMPLAINTS YEAR

LIMITATIONS OF THE STUDY ,[object Object],[object Object],[object Object]

Tentative Conclusions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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1. White Paper Presentation on e-tailing Dhirendra Gupta PGDM - III Roll no. -19

3. Revenue Generators

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12. LITERATURE REVIEW Research done by ACSI/Foresee in the year 2005 83 2003 84 2004 80 2005 CUSTOMER SATISFACTION INDEX 80 88 77 86 84 84 E-BAY AMAZON

13. Contd… Research done by The Council of Better Business Bureaus in the year 2001 60 % 1692 1999 72 % 3913 2000 Complaints Resolved NO. OF COMPLAINTS YEAR

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