SlideShare uma empresa Scribd logo
1 de 13
Company X


                                                                                   Who thought strategic
                                                                                    planning was fun?




Image source: http://www.eastwestdaily.com/win-east-west-essentials-every-week/happy-people1
Strategic Context
      source: http://en.wikipedia.org/wiki/Vision_statement#Mission_statements_and_vision_statements


 Vision: Outlines what the organization wants to be, or how it wants the world in
 which it operates to be (an "idealised" view of the world). It is long-term view
 and concentrates on the future.

 Mission: Defines the fundamental purpose of an organization, why it exists and
 what it does to achieve its vision.

 Values: Beliefs that are shared among the stakeholders, drive an organization's
 culture & priorities, and provides a framework in which decisions are made.

 Strategic Thrusts: broad statements of intended actions that provide a theme
 that knits together independent activities focusing energies on things that matter
 in the market. source: www.marketingpower.com

 1.    [category: revenue & EBITDA growth] Drive …
 2.    [efficiency & effectiveness] Optimize …
 3.    [customer experience] Enhance …
 4.    [power our people] Engage …
 5.    [channel & coverage] Develop…
Defining the Future - Ishikawa
                                                                                                                                  Future state:
                                                                                                                                   xxxxxx


                                                                Strategy Thrust #2


           Strategic Thrust #1                                                                 xxxxxxxxx
                                                     xxxxxxxx
                                                                                           xxxxxxxxxxxxxxxx

                                                                  xxxxxxxxxxxx
         xxxxxxxxxxxxxxxxx                                                                           xxxxxxxxxx

                                                                          xxxxxxxxxxxx                                             xxxxxxxxxxxxxx
             xxxxxxxxxxxxxx

                              xxxxxxxxxxxxxxx                                                                           xxxxxxx              xxxxxx

                                                                                                                                                       xxxxxx
                                xxxxxxxxxxxxxxxxxx
                                                                                                                                   xxxxxx

                                                                                        xxxxxxxxxxxxxx                                                            xxxxxx
Current state:                                                                                                                              xxxxxxxx
 xxxxx
                                                                xxxxxxxxxxxxxxx
                                                                                                     xxxxxxxxxxxxxxxx
                                                                                                                                                            Strategic Thrust x
                                                                       xxxxxxxxxxxxxxx
                                                                                                            xxxxxxxxxxxxxx

                                                                                 xxxxxxxxxxx




                                                                                                       Strategy Thrust #3



                                                                                                                                                                source: Kaoru Ishikawa
Value Disciplines
Source: Treacy & Wiersema

                                                              Product Leadership
                                                       Strong innovation/brand marketing




                             Operational Excellence                                               Customer Intimacy
                            Superb operations and execution                                Excels in customer attention & service




       All companies must choose one of the value disciplines and consistently
                             and vigorously act upon it
Market Scan/Dynamics

           Regulatory   Competitive   Customer   Technology   Core Skills

            Xxx         Xxx          Xxx       Xxx         Xxx
            Xxx         Xxx          Xxx       Xxx         Xxx
  Canada




            Xxx         Xxx          Xxx       Xxx         Xxx




            Xxx         Xxx          Xxx       Xxx         Xxx
            Xxx         Xxx          Xxx       Xxx         Xxx
            Xxx         Xxx          Xxx       Xxx         Xxx
  US




            Xxx         Xxx          Xxx       Xxx         Xxx
            Xxx         Xxx          Xxx       Xxx         Xxx
            Xxx         Xxx          Xxx       Xxx         Xxx
  RoW
Financial Performance

    Income Statement             20xx       20xx    20xx CAGR

    Revenue                       xxx        xxx     xxx

    Cost of Good Sold
    (CoGs)

    Gross Margin                                           0.0%

        Gross Margin %

    Operating Expenses

    EBITDA




                     Perform current financial analysis
              (numerous boutique accounting firms can do this)
Product Performance
 Line of Business                                                     Growth Strategy “Ansoff”
                                      % Tot     5yr       EBITDA
(Product, Business   Business focus                   GM%          Market   Product   Market
                                      Rev     Grwth $       %                                   Diversif’tn
       Unit)                                                       Pen’tn   Dev’lpmt Dev’lpmt

1.   Xxx                                                                                            x
2. Xxxx

3. Xxxx                                                                                 X
4. xxxx

5. xxxx

6. xxxxx                                                                      X
7. xxxx

8. xxxx

9. xxxxx

13. xxxxx




            Critical to examining product and/or business unit performance
            (consider mapping products to BCG matrix or product lifecycle)
Product Lifecycle Map
                                   xxxxxx
                    xxxxxxxxxx
                        xx

                                                           xxxxxxx      xxxxxxxx
                                   xxxxxxxx                 xxxxx          xx
                                              xxxxxxx
                                      xx         x
                     xxxxxxx                               xxxxxx       xxxxxxx
                                                                         xxxxx


                                              xxxxxxx
                                                                        xxxxxxxxx
                                   xxxxxxxx
                                                                          xxxxx
                                                           xxxxxx
                    xxxxxxx                   xxxxxxxxxx     xx
                                                 xxxx
                                                                                      xxxxxxx
                                    xxxxx
                                                                                    xxxxxxxxxxx

                                                                                    xxxxxxxxxx


                      introductory            growth                 mature          decline

    investment
                          xxxxxx                xxxxxx               Xxxxxx            Xxxxxx
      strategy

     Revenue

     Margin



8
                 Pipeline funnel growth exceeds decline revenue product loss
Growth Trajectories
                                     Scenario #1
  Strategic Scenarios*                                                      20xx          20xx      20xx    CAGR
                                    Revenue                                   xxx           xxx      xxx
                    $3M             Cost of Good Sold (CoGs)

                                    Gross Margin                                                             0.0%
                         $2.7M
                                              Gross Margin %

$1M                         $1.8B   Operating Expenses
                                    EBITDA

                                     Scenario #2
                                                                            20xx          20xx      20xx    CAGR
                                     Revenue                                  xxx           xxx      xxx

                                     Cost of Good Sold (CoGs)

                                     Gross Margin                                                            0.0%
                                              Gross Margin %
                                     Operating Expenses

 Which scenario complements the      EBITDA

   vision, mission, values, and      Scenario #3
                                                                            20xx          20xx      20xx    CAGR
        strategic thrusts?           Revenue                                  xxx           xxx      xxx

                                     Cost of Good Sold (CoGs)

                                     Gross Margin                                                            0.0%
                                              Gross Margin %
                                     Operating Expenses
                                     EBITDA
                                    * Perform full financial statement analysis including cash flow to determine suitability
Prioritizing the Key Growth Opportunities
                                                                   Market Sizing
                                         Products
                              Existing                New
                                                                                               20xx             20xx             20xx             20xx
                        Market Penetration   Product Development
                                                                   Market Size
                                                                   Addressable Market
            Existing




                                                                   Market Share
                                                                   Share of Wallet
Customers




                                                                    Geographic Segmentation [our target markets]
                       Market Development      Diversification
            New




      Prioritize Return on Investment for key initiatives
                                                                      Quantum
            Divest             Harvest Status Quo Accelerate
                                                                       Leap




                                                                                  Globe image source: http://cybernations.wikia.com/wiki/File:Blue-globe.jpg
Business Model Impacts
                                      PARTNER                                           CUSTOMER
   INFRASTRUCTURE                                                 OFFER                                           CUSTOMER
                                      NETWORK                                          RELATIONSHIP

         CORE                                                                                                      TARGET
      CAPABILITIES              portrays the network of                                   explains the            CUSTOMER
                                      cooperative                                       relationships a
                                agreements with other           VALUE                 company establishes
    outlines the capabilities         companies              PROPOSITION               with its customers
       required to run a                                                                                           describes the
     company's business                                                                                        customers a company
             model                                         gives an overall view of                            wants to offer value to
    “core competencies”             VALUE                  a company's bundle of       DISTRIBUTION
                                CONFIGURATION               products and services        CHANNEL
                                                                “competitive
                                                                 advantage”
                                                                                      describes the channels
                                      describes the                                    to communicate and
                                     arrangement of                                      get in touch with
                                activities and resources                                    customers




    sums up the monetary                                                                                       describes the revenue
    consequences to run a
                                         COST                   FINANCE                   REVENUE              streams through which
       business model                 STRUCTURE                                           STREAMS                 money is earned




                         Itemize specific areas in the operating structure that will need to change to
                                         accomplish the strategic and financial goals
Source: www.designforinnovation.com
Value Chain Focus Areas
                                                                                                Product/
      Company                                                              Product/
                              Product              Product                                      Solution                                    Post Sales
      & Market                                                             Solution                                     Billing
                              Strategy           Development                                    Fulfill &                                    Service
      Strategy                                                               Sales
                                                                                                 Install



                       Product Strategy    R&D & Product Dev.       Sales Strategy &                         Billing & Collections
Strategy & Planning                                                                       Order Received                               Service Plan
                        Portfolio Plan       Strategy & Plan            Planning                             Distributor/ Reseller

Market Strategy &       Business Case         Product & Sol            Channel                               Billing & Collections
                                                                                         Order Processed                               Service Test
 Segmentation           Development           Development            Development                                 End-Customer

                      Product & Service
                                              Product & Sol           Channel                                                         Service Remote
     Branding          Prioritization &                                                  Order Fulfillment
                                                 Testing             Management                                                      Technical Support
                           Gating
                                                                                          Order Process
  End-Customer          Product Specs       Product Technical          Customer
                                                                                          Management &                                Service Quality
 Communications           Definition              Trial               Raodshows
                                                                                            Reporting

    Marketing           Product Dev.                                                                                                 Customer Remote
                                           Product Market Trial       ecommerce             Installation
    Campaigns             Mngmt                                                                                                           Support

     Business                               Product & Service     Opportunity & Funnel   Customer Solution                              Channel &
                      Product IT Systems
   Intelligence                                 Launch               Management             Integration                              Customer Support

 Segment Mngmt,
                      Product Analysis &      Supply Chain
    Analysis &                                                      Channel Training                                                 Channel Training
                          Reporting           Management
    Reporting                                                                              Highlight key areas in
   Company KPI
                                             Manufacturing         Channel Programs
                                                                                          the value chain that will                   End-Customer
    Dashboards                                                                                                                          Training
                                                                                               need focus to
                                           Inventory Mngmt &                              successfully implement                      Service Support
                                                                      CRM System
                                                Logistics                                     strategic thrusts                          Systems

                                           Operations Mngmt         Sales Analysis &
                                                Systems                Reporting
Operational Plan Development
 Strategic Thrust          Initiative   Target   Status   Q1   Q2   Q3   Q4   Prime

 Improve Share of Wallet
                           Introduce                          X              John Q.
 by xx%
                           Execute                                 x         Jane M.

Mais conteúdo relacionado

Destaque

PEPSICO Presentation to CAGNY Conference Feb 2024
PEPSICO Presentation to CAGNY Conference Feb 2024PEPSICO Presentation to CAGNY Conference Feb 2024
PEPSICO Presentation to CAGNY Conference Feb 2024Neil Kimberley
 
Content Methodology: A Best Practices Report (Webinar)
Content Methodology: A Best Practices Report (Webinar)Content Methodology: A Best Practices Report (Webinar)
Content Methodology: A Best Practices Report (Webinar)contently
 
How to Prepare For a Successful Job Search for 2024
How to Prepare For a Successful Job Search for 2024How to Prepare For a Successful Job Search for 2024
How to Prepare For a Successful Job Search for 2024Albert Qian
 
Social Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie InsightsSocial Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie InsightsKurio // The Social Media Age(ncy)
 
Trends In Paid Search: Navigating The Digital Landscape In 2024
Trends In Paid Search: Navigating The Digital Landscape In 2024Trends In Paid Search: Navigating The Digital Landscape In 2024
Trends In Paid Search: Navigating The Digital Landscape In 2024Search Engine Journal
 
5 Public speaking tips from TED - Visualized summary
5 Public speaking tips from TED - Visualized summary5 Public speaking tips from TED - Visualized summary
5 Public speaking tips from TED - Visualized summarySpeakerHub
 
ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd Clark Boyd
 
Getting into the tech field. what next
Getting into the tech field. what next Getting into the tech field. what next
Getting into the tech field. what next Tessa Mero
 
Google's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search IntentGoogle's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search IntentLily Ray
 
Time Management & Productivity - Best Practices
Time Management & Productivity -  Best PracticesTime Management & Productivity -  Best Practices
Time Management & Productivity - Best PracticesVit Horky
 
The six step guide to practical project management
The six step guide to practical project managementThe six step guide to practical project management
The six step guide to practical project managementMindGenius
 
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...RachelPearson36
 
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...Applitools
 
12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at Work12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at WorkGetSmarter
 
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...DevGAMM Conference
 
Barbie - Brand Strategy Presentation
Barbie - Brand Strategy PresentationBarbie - Brand Strategy Presentation
Barbie - Brand Strategy PresentationErica Santiago
 

Destaque (20)

PEPSICO Presentation to CAGNY Conference Feb 2024
PEPSICO Presentation to CAGNY Conference Feb 2024PEPSICO Presentation to CAGNY Conference Feb 2024
PEPSICO Presentation to CAGNY Conference Feb 2024
 
Content Methodology: A Best Practices Report (Webinar)
Content Methodology: A Best Practices Report (Webinar)Content Methodology: A Best Practices Report (Webinar)
Content Methodology: A Best Practices Report (Webinar)
 
How to Prepare For a Successful Job Search for 2024
How to Prepare For a Successful Job Search for 2024How to Prepare For a Successful Job Search for 2024
How to Prepare For a Successful Job Search for 2024
 
Social Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie InsightsSocial Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie Insights
 
Trends In Paid Search: Navigating The Digital Landscape In 2024
Trends In Paid Search: Navigating The Digital Landscape In 2024Trends In Paid Search: Navigating The Digital Landscape In 2024
Trends In Paid Search: Navigating The Digital Landscape In 2024
 
5 Public speaking tips from TED - Visualized summary
5 Public speaking tips from TED - Visualized summary5 Public speaking tips from TED - Visualized summary
5 Public speaking tips from TED - Visualized summary
 
ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd
 
Getting into the tech field. what next
Getting into the tech field. what next Getting into the tech field. what next
Getting into the tech field. what next
 
Google's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search IntentGoogle's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search Intent
 
How to have difficult conversations
How to have difficult conversations How to have difficult conversations
How to have difficult conversations
 
Introduction to Data Science
Introduction to Data ScienceIntroduction to Data Science
Introduction to Data Science
 
Time Management & Productivity - Best Practices
Time Management & Productivity -  Best PracticesTime Management & Productivity -  Best Practices
Time Management & Productivity - Best Practices
 
The six step guide to practical project management
The six step guide to practical project managementThe six step guide to practical project management
The six step guide to practical project management
 
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
 
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
Unlocking the Power of ChatGPT and AI in Testing - A Real-World Look, present...
 
12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at Work12 Ways to Increase Your Influence at Work
12 Ways to Increase Your Influence at Work
 
ChatGPT webinar slides
ChatGPT webinar slidesChatGPT webinar slides
ChatGPT webinar slides
 
More than Just Lines on a Map: Best Practices for U.S Bike Routes
More than Just Lines on a Map: Best Practices for U.S Bike RoutesMore than Just Lines on a Map: Best Practices for U.S Bike Routes
More than Just Lines on a Map: Best Practices for U.S Bike Routes
 
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...
Ride the Storm: Navigating Through Unstable Periods / Katerina Rudko (Belka G...
 
Barbie - Brand Strategy Presentation
Barbie - Brand Strategy PresentationBarbie - Brand Strategy Presentation
Barbie - Brand Strategy Presentation
 

Strategic Planning Templates

  • 1. Company X Who thought strategic planning was fun? Image source: http://www.eastwestdaily.com/win-east-west-essentials-every-week/happy-people1
  • 2. Strategic Context source: http://en.wikipedia.org/wiki/Vision_statement#Mission_statements_and_vision_statements Vision: Outlines what the organization wants to be, or how it wants the world in which it operates to be (an "idealised" view of the world). It is long-term view and concentrates on the future. Mission: Defines the fundamental purpose of an organization, why it exists and what it does to achieve its vision. Values: Beliefs that are shared among the stakeholders, drive an organization's culture & priorities, and provides a framework in which decisions are made. Strategic Thrusts: broad statements of intended actions that provide a theme that knits together independent activities focusing energies on things that matter in the market. source: www.marketingpower.com 1. [category: revenue & EBITDA growth] Drive … 2. [efficiency & effectiveness] Optimize … 3. [customer experience] Enhance … 4. [power our people] Engage … 5. [channel & coverage] Develop…
  • 3. Defining the Future - Ishikawa Future state:  xxxxxx Strategy Thrust #2 Strategic Thrust #1 xxxxxxxxx xxxxxxxx xxxxxxxxxxxxxxxx xxxxxxxxxxxx xxxxxxxxxxxxxxxxx xxxxxxxxxx xxxxxxxxxxxx xxxxxxxxxxxxxx xxxxxxxxxxxxxx xxxxxxxxxxxxxxx xxxxxxx xxxxxx xxxxxx xxxxxxxxxxxxxxxxxx xxxxxx xxxxxxxxxxxxxx xxxxxx Current state: xxxxxxxx  xxxxx xxxxxxxxxxxxxxx xxxxxxxxxxxxxxxx Strategic Thrust x xxxxxxxxxxxxxxx xxxxxxxxxxxxxx xxxxxxxxxxx Strategy Thrust #3 source: Kaoru Ishikawa
  • 4. Value Disciplines Source: Treacy & Wiersema Product Leadership Strong innovation/brand marketing Operational Excellence Customer Intimacy Superb operations and execution Excels in customer attention & service All companies must choose one of the value disciplines and consistently and vigorously act upon it
  • 5. Market Scan/Dynamics Regulatory Competitive Customer Technology Core Skills  Xxx  Xxx  Xxx  Xxx  Xxx  Xxx  Xxx  Xxx  Xxx  Xxx Canada  Xxx  Xxx  Xxx  Xxx  Xxx  Xxx  Xxx  Xxx  Xxx  Xxx  Xxx  Xxx  Xxx  Xxx  Xxx  Xxx  Xxx  Xxx  Xxx  Xxx US  Xxx  Xxx  Xxx  Xxx  Xxx  Xxx  Xxx  Xxx  Xxx  Xxx  Xxx  Xxx  Xxx  Xxx  Xxx RoW
  • 6. Financial Performance Income Statement 20xx 20xx 20xx CAGR Revenue xxx xxx xxx Cost of Good Sold (CoGs) Gross Margin 0.0% Gross Margin % Operating Expenses EBITDA Perform current financial analysis (numerous boutique accounting firms can do this)
  • 7. Product Performance Line of Business Growth Strategy “Ansoff” % Tot 5yr EBITDA (Product, Business Business focus GM% Market Product Market Rev Grwth $ % Diversif’tn Unit) Pen’tn Dev’lpmt Dev’lpmt 1. Xxx x 2. Xxxx 3. Xxxx X 4. xxxx 5. xxxx 6. xxxxx X 7. xxxx 8. xxxx 9. xxxxx 13. xxxxx Critical to examining product and/or business unit performance (consider mapping products to BCG matrix or product lifecycle)
  • 8. Product Lifecycle Map xxxxxx xxxxxxxxxx xx xxxxxxx xxxxxxxx xxxxxxxx xxxxx xx xxxxxxx xx x xxxxxxx xxxxxx xxxxxxx xxxxx xxxxxxx xxxxxxxxx xxxxxxxx xxxxx xxxxxx xxxxxxx xxxxxxxxxx xx xxxx xxxxxxx xxxxx xxxxxxxxxxx xxxxxxxxxx introductory growth mature decline investment xxxxxx xxxxxx Xxxxxx Xxxxxx strategy Revenue Margin 8 Pipeline funnel growth exceeds decline revenue product loss
  • 9. Growth Trajectories Scenario #1 Strategic Scenarios* 20xx 20xx 20xx CAGR Revenue xxx xxx xxx $3M Cost of Good Sold (CoGs) Gross Margin 0.0% $2.7M Gross Margin % $1M $1.8B Operating Expenses EBITDA Scenario #2 20xx 20xx 20xx CAGR Revenue xxx xxx xxx Cost of Good Sold (CoGs) Gross Margin 0.0% Gross Margin % Operating Expenses Which scenario complements the EBITDA vision, mission, values, and Scenario #3 20xx 20xx 20xx CAGR strategic thrusts? Revenue xxx xxx xxx Cost of Good Sold (CoGs) Gross Margin 0.0% Gross Margin % Operating Expenses EBITDA * Perform full financial statement analysis including cash flow to determine suitability
  • 10. Prioritizing the Key Growth Opportunities Market Sizing Products Existing New 20xx 20xx 20xx 20xx Market Penetration Product Development Market Size Addressable Market Existing Market Share Share of Wallet Customers Geographic Segmentation [our target markets] Market Development Diversification New Prioritize Return on Investment for key initiatives Quantum Divest Harvest Status Quo Accelerate Leap Globe image source: http://cybernations.wikia.com/wiki/File:Blue-globe.jpg
  • 11. Business Model Impacts PARTNER CUSTOMER INFRASTRUCTURE OFFER CUSTOMER NETWORK RELATIONSHIP CORE TARGET CAPABILITIES portrays the network of explains the CUSTOMER cooperative relationships a agreements with other VALUE company establishes outlines the capabilities companies PROPOSITION with its customers required to run a describes the company's business customers a company model gives an overall view of wants to offer value to “core competencies” VALUE a company's bundle of DISTRIBUTION CONFIGURATION products and services CHANNEL “competitive advantage” describes the channels describes the to communicate and arrangement of get in touch with activities and resources customers sums up the monetary describes the revenue consequences to run a COST FINANCE REVENUE streams through which business model STRUCTURE STREAMS money is earned Itemize specific areas in the operating structure that will need to change to accomplish the strategic and financial goals Source: www.designforinnovation.com
  • 12. Value Chain Focus Areas Product/ Company Product/ Product Product Solution Post Sales & Market Solution Billing Strategy Development Fulfill & Service Strategy Sales Install Product Strategy R&D & Product Dev. Sales Strategy & Billing & Collections Strategy & Planning Order Received Service Plan Portfolio Plan Strategy & Plan Planning Distributor/ Reseller Market Strategy & Business Case Product & Sol Channel Billing & Collections Order Processed Service Test Segmentation Development Development Development End-Customer Product & Service Product & Sol Channel Service Remote Branding Prioritization & Order Fulfillment Testing Management Technical Support Gating Order Process End-Customer Product Specs Product Technical Customer Management & Service Quality Communications Definition Trial Raodshows Reporting Marketing Product Dev. Customer Remote Product Market Trial ecommerce Installation Campaigns Mngmt Support Business Product & Service Opportunity & Funnel Customer Solution Channel & Product IT Systems Intelligence Launch Management Integration Customer Support Segment Mngmt, Product Analysis & Supply Chain Analysis & Channel Training Channel Training Reporting Management Reporting Highlight key areas in Company KPI Manufacturing Channel Programs the value chain that will End-Customer Dashboards Training need focus to Inventory Mngmt & successfully implement Service Support CRM System Logistics strategic thrusts Systems Operations Mngmt Sales Analysis & Systems Reporting
  • 13. Operational Plan Development Strategic Thrust Initiative Target Status Q1 Q2 Q3 Q4 Prime Improve Share of Wallet Introduce  X John Q. by xx% Execute  x Jane M.